Have rented a unit here for two years. The rent for my unit has gone up 45% plus and that two…read moreyears. The only thing that is constant there is that you will get an increase in your rent. Their app they push worked initially. Does not work at all now. If you're lucky to find a cart, it may roll. But it probably won't. I've never seen anybody that works there since I signed up. also, based on refuse from Google in here, it seems that their standard operation is to raise your rent. And please don't tell me that is your industry recommendation, 45%? Y'all even out paced Joe Biden's inflation with those increases.

Clean facility and Tammy at the Gallatin, TN location was knowledgeable and awesome to work with…read more Would definitely recommend this location to store your belongings.

Where to start with these folks? They were at our house for less than five minutes when my wife…read morecame to me saying the man in charge had told her he wouldn't be following her instructions (as submitted to the company when we got the quote) regarding what stops we needed to make in what order and that he'd been rude. We agreed to roll with it and make it work, thinking maybe it'd been a misunderstanding. Five minutes later I enter the room to hear him saying to her "You think because we are movers we will just move anything?" I said "Excuse me?" and asked what he meant and he pointed to a medium-sized box holding about 12-15 hardback books packed tightly and taped on top. "Would your husband or you like to have to move this up a flight of steps? I think not." "Are we going to have to call someone else?" I asked. He wondered why I was getting aggressive at that point apparently oblivious to his own tone and belligerence. So on it went; some boxes were "too small" for the dolly, some were "too big to carry up steps" some should have been packed in specially purchased boxes, one item--which contained rare books carefully wrapped and sorted in a particular manner that I've moved alone multiple times and had moving companies move in the past was scoffed at as he asked me to unpack it and repack it into smaller boxes (which I didn't have). The rudeness he gave me was pale in comparison to how he spoke to my wife whenever I was not in the room and she had anything close to an instruction for him (are we loading the truck or are you? He would ask). I gather he doesn't like listening to women. It was a rather hot day. When we finally got to our final location where we were moving he and his team took a water or sitting break every time they moved an item upstairs. So--use a ramp and dolly to move a load of boxes or a piece of furniture--take a break. At $185/hour and the estimated 2.5 hours of moving time that they took longer than the move should have taken this was expensive. I spent the entire time the team did moving items myself from our cars up the steps, including heavy items that I knew ahead of time wouldn't go into a moving truck safely and I wasn't about to ask for help given the attitude he had presented all morning but so much for "would you like to move something upstairs--I think not". You know, there are actually a lot of things I'd rather not do and sometimes that's reason enough to hire professionals to do it for you and moving is ostensibly this man's job. If he doesn't like it he should investigate another line of work. I've used 3 or 4 moving companies in the past and never faced anything similar to this. I've moved with friends and none of us were professionals yet we finished in half the time too--in August heat, December drizzle, rain, up four flights of stairs or across yards you can't park in. Like a lot of occupations I gather moving has its share of complications and difficulties but I thought I was hiring moving professionals who are able to navigate those difficulties. I itemized a list of things said or done that were unprofessional or inefficient and sent it to the office manager of this company and gave them time to respond and/or make it right. They didn't, so I'll post my reviews so that others don't end up with a company that makes a stressful and difficult day--moving day--even harder. FYI, it seems the office manager is the wife of the man running the truck and moving so good luck getting any correction on anything they do wrong. So why two stars after all of that? Because despite the man's belligerence his crew--three young people who seemed to be about 16-20 years old--were all hard working, friendly, polite and doing the best they could. I gathered two were his children and one was a friend of theirs. They mitigated some of the damage done by the company's horrible customer service. Also FYI--there are multiple listings for this company for different cities in the area; I believe all route back to the Gallatin location and all are the same small crew. I'd recommend one of their competitors, maybe 6th Man Movers or Two Men and a Truck who I've found to be nothing but professional and who have much better reviews than these folks.

I moved several times with American Movers. And I will not use anyone else ever. They do care…read moreabout there customers and there belongings. Never seen a Movers company to treat with such care every single pice of furniture. They always been honest and fair. I totally recommend and trust them.

We needed help moving a treadmill up a flight of stairs. I talked with Nate and he explained the…read morecost and that you pay by the hour. He was very clear about the cost, and small deposit reserved our time. The men who cane were respectful and careful. They knew we paid for a funk hour and offered to move anything else we might need. After a horrible experience with another company, it was refreshing to to get good customer service and a fair price. I wouldn't hesitate to recommend this company.

They were awesome, meticulous, exceptional. The price was reasonable. The communication was more…read morethan I would have expected. We were very happy and would definitely recommend them.

I rented at $220/month 2 years ago. I'm now paying $350/month. Death by 1,000 paper cuts. They take…read moreadvantage of people, knowing the likelihood of moving all of your stuff to another storage company over a $10/month increase is slim. Then they do it again and again and again! Don't get me started on the spiders!

We recently just moved out but during our duration here we've had no complaints! Area was clean and…read moresafe! Ryan made the move out process effortless and stress free! Thank you!!!

The manager of this unit Sherry is borderline very curt or rude or can be after one year of…read moreutilizing the service here. Was downgrading my unit to a smaller size plus the issue of the unit being invaded with sand-like substance which damaged much of my property including clothing, this lady showed no mercy even when i ask for her to come and view my unit. She went as far as to suggest I still clean the unit for the damage done by whatever contract company was utilized to do maintainance service when i decided to leave. Can you believe this? Often hesitant to share information. Thank God for a lady named Dee whom substituted for her on a Sunday who provided the conatc for the area manager. After my last encounter with her I decided not to even move into the unit I requested. I went to Uhaul. This lady I am sure is impacting this business in a negative way with other customers..

The term SCUMBAG doesn't come close to describing them. I have been there less than a year and my…read morerent has increased twice, and is almost double what I first paid. They bait you in a d then screw you once you're there.

I would not put your valuables in this facility. No one is on site during the day or night. There…read moreis garbage and discarded furniture everywhere. Some of the unit doors were pushed in. The place looked like a wasteland. I called and set a move out date for 4/12/24. It's now 4/18/24 and no one has even been by to look at my unit so I can officially get outta there.

The absolute worst! I advise you to go ANYWHERE else. Non responsive to customer. Pathetic customer…read moreservice. Will not prorate rent. Locked my unit for a week when my payment was up to date. Said their facilities maintenance man only comes around occasionally and they couldn't say when at first, then gave me a day he would be there and he didn't show up. No one is ever in the office. Such a poorly run business. They're more than happy to take your money, though. Stay away from this place!!!