They don't answer the phone. How can you run a business if you don't answer the phone…read more Are you closed up?

Quick update that I forgot to do! When I took my truck in for brakes they called me back and told…read moreme that I didn't need them. All that they needed to do was blow the crud out. I was happily surprised to hear this and to save me some big bucks. Glad to see that there are still some good guys in their line of work!

Paid $1000 for METAL repair to straighten a hood, instead they did a terrible overly thick bondo…read morejob, even though they agreed to do an actual metal repair. Of course, applying bondo thicker than the Manufacturer recommends, results in failure. Owner refused to make it right, and boldfaced lied. Beware.

From the owner: We specialize in collision repairs,bodywork and auto painting. We handle insurance claims for all…read moremajor insurance companies. We also offer up to a 20% discount towards your deductible.

Told me he had no time to paint the hood on my Cadillac!…read moreWill not go there again, business looks like a dump!

unfortunately, i put a dent in the back of my Mercedes SUV but was fortunate to have Brothers Auto…read moreBody repair the damage. They are awesome people and did an amazing job. The car looks as good as new and they detailed it before I picked it up. I am very impressed!

Amazing local company. The owners have amazing hearts and their work it top quality…read more PS. The receptionist Helen is the best they could or will ever have.

We Took my wife's Jeep there, We Had an Appointment, they let it sit on their lot for 4 days, then…read morefinally started work on it. Then they wouldn't answer their phone, on Wednesday, they finally said it would be ready Thursday about noon, we had doctor appointments and could not pick it up, until Friday, they said Friday morning would be fine, we live 20+ miles away. We drive in about 10 am Friday, they had sent it to another shop for a front end alignment, without asking us, and we wasted a round trip to pick it up. They would not even tell us where they sent it, so we could call and cancel the allignment, and be able to have our principle means of transportation back for the weekend! All together, we drove 120 unnecessary miles, because they could not be bothered to communicate with us.

Wow! Straight…read moreanswers, no bull, nice folks. Local talent that knows what it's like to deal with big corporate insurance companies. Highly recommended.

I was persuaded to try this shop first when we needed to straighten a front bumper slightly so that…read morethe sensors would have the right "direction". And my reliance on Yelp reviews really paid off! Rick came out to evaluate the situation, and suggested that perhaps he'd only need the "bumper bar" for the job. Whereupon be brought out a very heavy contraption that he mounted on the corner of the bumper and proceeded to straighten it. It took all of about 3 minutes -- and no charge at all. I'd read here that their prices were reasonable, but this one took the cake. You can bet this is where we'll go in the future if we need auto body work done! Tom

Rich is a STAR! While the repair took a bit longer than hoped due to parts shortages and cold…read moreweather, the work is excellent! Rich kept us informed and did everything possible to bring my car back to beautiful and fully functional. There were a few challenges, but Rich made it happen. We highly recommend for all your body work needs.

Rich is the real deal...don't bother with any other body shop in southern Oregon!!…read moreHe doesn't cut corners and does amazing work. I've used him twice in the last year...after hitting a deer and a tree mishap crushing the rear of my car.

Check with the BBB. This company has charged me after my full coverage insurance paid everything. I…read morereceived a bill for $636.30 3 weeks after I got my car back and after my full coverage insurance paid everything they agree. I was told to bring my car in and that they had everything to start work (2 months after I first brought it down for the work) I asked again about when it would be done and was told 1 week. I let them know I wanted the parts back they were replacing. We went back 2 weeks later and were told The parts have not come yet. Wait.....what?!?! The parts were there 2 weeks ago and now tbey are not. It all was very VERY shady. Then ......I get my car and am sent a bill for what they say is called a "short pay". This is NOT even legal in Oregon. Always...ALWAYS check the Better business Bureau, FIRST

This company has had a vehicle for over nine months and keeps on lying to their customer saying…read morethat it's in the middle of being repaired they don't have a record of what has been done to it when we call. They say they're gonna call And rarely do they call us back. Don't take your car here they will rip you off. The job was for $11,500 and now we are suing them in court. They won't be able to do warranty work after this is over. They were paid by GEICO and now they are being reported to the fraud unit in Salem, Oregon.

Thank you Charlie!!! Best service ever. I went in to have a ding taken out of my door. Charlie…read morenoticed the clear coat peeling on my other car. A few days later it was repainted, new bumper bolts were replaced, a brake light bulb ( I didn't know it was out) and they informed me my oil was low. I am so appreciative of that. Full service at its best. Thanks again:)

Napier Auto Body has the best service and I am very happy with the finished work. Completed ahead…read moreof schedule and was sent both emails and phone messages to keep me posted. Friendly professional staff including office manager, shop workers, and owner made my car repair experience a breeze. Highly recommended. H Roe