TERRIBLE. I mean, really bad. Disgusting. Dark, dirty, Internet out for 24hours, awful service,…read morelack of staff, poor lighting, bad odors, coffee NEVER EVER hot, lobby floors / carpet regularly filthy, hair and blood on surfaces and so much more! Prior to 2022, I thought this hotel was the best in Erie. I'd stayed there 5 separate times during visits home in the last decade. Amazing employees. But now? The place has been ruined. I had a weeks reservation and left 2 days early, no refund. Every day was a struggle not to leave and just find a hotel on the under-construction Bayfront instead. Apparently SpringHill Suites was bought out and "renovated" back in 2022-2023 (you wouldn't know it to see the place). They removed the upgraded suites with Hot Tubs and made everything cookie cutter with dark floors, walls, and lighting. It's so dark you can barely see when away from the one single window. I'm not exaggerating. I can only imagine its to hide the filth because they've cut back on all cleaning/staffing. There is only 1 person on front-desk duty at a time and usually a long wait for anything. The Internet went out one day, all day (and night) - and there was no notice or explanation or communication that went out to guests. Many guests were understandably upset; staff did not care. Older guy with gray hair who on duty said he'd made the call to tech support and got a service ticket. I asked if he'd followed up for status - and his face showed the expression of a dumb*ss who'd never think to do such a thing. He really was the worst of them. A sorry sack of worthlessness and sorrow. If he didn't have such a bad attitude, I'd pity him. Bare minimum is the name of the game in this place. Lobby cleaned once a day in the morning, and not thoroughly. Always had to step over chunks of dirt, mud, grass etc. Didn't matter what time of day you'd try the coffee, it was NEVER hot. I experienced this EVERY FREAKIN' DAY. Then I'd ask the front desk for hot coffee and they'd grab a new dispenser from the supply room (a room from which a rotton odor would consistently waft out of). So why is it that staff can't just learn to replace the coffee regularly if it's ready in the back? Not hard to set a timer to put new coffee out every 3 hours or so. Same time every day. Bare minimum effort, that's why. No proactivity and no one cares. Poor manager was only hired 3 months prior they said. Likely a high turnover will continue for the foreseeable future. This place nearly ruined my trip. I didn't let it, but it was a struggle. AVOID this hotel at all costs to demonstrate that we won't just accept nastiness and slop. *NOTE: Upon my arrival, and seeing what the hotel had become and how DARK the rooms were, I tried to cancel the stay. The front desk clerk tried, but had to call the manager who wouldn't allow it because it was a "nonrefundable" reservation.*

This hotel was very nice, as Marriott Hotels always are. The lobby had a pretty Christmas tree…read more Staff were nice. However, some details were overlooked like a hair in the shower and the hair dryer bag being dirty, on arrival. Also, the TV remote needed new batteries. The shower had good water pressure and a rain shower head. The continental breakfast had a good selection of food, including a waffle iron (but it only went till 9:30am). The bed was comfortable and the room was spacious. The room included 2 beds, a sleeper sofa, a mini fridge, a microwave, two TV's, and a Bible (in the dresser). The TV had a good selection of channels (Hallmark, Freeform, GAF). I liked that there was an extra sink and mirror outside of the bathroom, which made it easier for everyone to get ready to leave in the morning. There was a pool on site but we didn't use it, due to it being a short stay. The elevator was poorly marked (on the 3rd floor), as in there was no overhead sign pointing it out from a distance.

I stayed at this hotel last month.  It was clean, the staff was pleasant and helpful, and it was…read moreclose to the places I was going.   Making reservations was another matter.  I was having a hard time with online reservations so I called.  I made reservations.  I was asked if I wanted to join their rewards program.  I said okay and was connected to another representative.  This person signed me up for the rewards and wanted to schedule me for another hotel stay at a very cheap cost.  I was interested and she proceeded to ask me which of three places I would like to go.  I really didn't want to go to any but thought it was just a question so told her which place.  She then wanted me to book, commit, and pay for the reservation.  I told her I could not commit to something like that.  I was only booking this particular stay due to a death of someone very close to me.  I kept telling her I was not interested in booking a place at this time.  She kept insisting and when initially she was very cordial, she became aggressive, insistent, and almost pouting like a child.  I had to be very firm and raised my voice and told her for the last time I was not interested.  I almost cancelled the reservation and check with another hotel.   I also do not care for a $5.00 parking fee. ​​​​​​​

Overall positive experience. Friendly welcome. Spacious room. Overall clean with some issues…read more Comfortable bed and pillows. Small fridge in room. Flooring is nice and fresh but makes for some noise if someone is above you walking around their room. They have a small bar and restaurant off lobby. Good value for a quick overnight stay while traveling.

Great hotel all around! I have virtually no complaints. The hotel is extremely clean, the staff is…read morenice, and the location is very convenient. It is a bit pricier than some other local hotels, but I think it's worth the extra cost. The staff is very helpful. This place has an amazing front desk and living area. There are multiple TVs, chairs you could come down to hang out in or do some work, and more. There is also a pool, fitness center, and meeting rooms. It's great for a business stay or if you want a nice hotel to stay at while vacationing at Splash Lagoon. Great rooms! Everything was clean, you have a coffee maker in each room, a mini fridge, TV, decent bathroom and shower, etc. Essentially all you'd want in a hotel room. Good modern feel to it, functioning heating system. The breakfast was fine. They had decent coffee, some pastries, muffins, waffles, cereal, and so on. There's space to eat downstairs or you can easily take your food upstairs (the elevator is right there). Also, free hot chocolate! All in all, great hotel. Friendly staff, clean, good location, decent price. I'd recommend if you want a business-oriented hotel or just a slightly more upscale hotel for staying at Splash Lagoon.

I was absolutely shocked when I called to book a room over the phone. Whoever picked up the call…read morewas extremely unprofessional and rude - she certainly needs to be retrained on her etiquette. I was looking to book a single room and when I made the request, she laughed at me, continued talking to her coworker, and then asked me to repeat. After I repeated, she found a room and immediately asked for my card without clarifying the dates, the type of room, or the rate. I had to spell out every detail for her to properly inform me. Then after I gave her my card, she immediately said bye to hang up until I barely caught her to ask her to send a confirmation email - how else am I supposed to get the details?! She then rudely asked for my email and then immediately said bye to hang up. She is extremely unprofessional, rude, and incompetent. This establishment needs to retrain all their employees and make sure no other customer feels this way. Her manners made me cancel my reservation - I refuse to stay at a place who tolerates this behavior

While it isn't the fanciest hotel, my stay here was pleasant and comfortable for the rate charged…read morefor the stay. On the negative side, I wasn't a huge fan of the parking offered and the layout of this parking (the parking lot could've also been better lit as well). The lighting inside was much better, though the lobby was a bit compact and was a bit minimalist compared to some other locations I've seen. The rooms were of a good size and comfortable, with a nice earthy color scheme, modern looking furniture, and comfortable bed. Overall, the room and bathroom were neat and clean. Wifi Internet was fast and reliable. Although the hotel overall isn't super impressive, a bump is given for the quality and selection offered at the free breakfast. This was in a nicely decorated room with many different food stations and staff that worked hard to keep all the items continually stocked. This was particularly impressive as the breakfast included a pancake machine, Greek yogurt, hot foods, several types of pastries, fruit juices, several coffee/tea selections, fresh fruit, and pastry. Given the completeness of these breakfast options and overall good quality of the offerings, you easily save on the cost of going out for breakfast by staying here. Overall, if I'm in the area again, I would stay here for the good rate and very complete breakfast. The small things that bothered me were not significant enough to detract significantly from my experience here.

It's all about the sounds. Trucks jamming gears to go uphill, trucks running Jake brakes downhill,…read morethe trains, the people who checked in at 1:15 am. The AC sometimes sounds like a vacuum cleaner, sometimes like a blender. The elevator jolts when you step into it, then shakes and moans as it climbs. The ice machine is broken, so it constantly clicks and wheezes and gurgles. The staff is wonderful, except for the front desk. It seems like they would rather be elsewhere, and wish that you would be elsewhere too.

Price - average Front desk - average for a Hilton property…read more The lady I dealt with was okay, but seamed perturbed that I requested an early check in when I called in advance of my stay. Regardless, she got me in the room quite early Room - average. Very loud AC and tough to maintain a comfortable temperature setting Bathroom - see photos. Very poor condition. Broken drain. Badly stained tub. Mildew. Shower handle loose. Overall, this is a below average property in need of better quality renovations. Bathroom was a bit off putting, but I appreciated the early check in.

The staff at this hotel is totally inept! I accidentally left a cosmetic bag and guess what? NO ONE…read morefound it, which either means they do not clean thoroughly or that their houskeeping staff is a bunch of crooks and stole it! At any rate the manager Jim did not even have the courtesy to call me back to tell me if they found it after 4 phone calls! So I am out hundreds of dollars of cosmetics due to the poor performance of this hotel --- beware!!!

On the bright side, the toilets flush. I'm challenged to find anything more noteworthy to say about…read morethe Courtyard by Marriott Erie. What you can expect: - Tired, the entirety of the hotel is tired - chipped paint, loose handles, marred wallpaper, a burning electrical smell on the elevators, you get the idea. - Trash, the outside of the hotel is filthy and trash strewn. - Customer service. The front desk clerk who was on duty Jun 30th at 5pm was argumentative & rude, others were fine...BUT that one left a mark! - Food. Breakfast - the lady running the breakfast bar is awesome. Friendly, kind, and competent. Regrettably the kitchen burned the bacon for my breakfast sandwich. I've stayed at the Bayfront property several times and never had a complaint. That being said it does cost more...but compared with this option it'll be an easy choice in the future.

Had reservation. Arrived 320 pm. Check in at 3. Room not ready. Told 10 mins. Been waiting…read morefor an hour.

This is raggedy! No elevator. No waterpark passes included. Our floor is buckled. The fridge is…read morewarm. I'm throughly disappointed. My bedspread is dirty and the pillow had a hair on it. How much worse can it be? Glad you asked, the second floor doesn't have ac in the hallways. We are booked for 4 nights after having our Airbnb cancelled for an event. What a disappointment. Had we known the limitations of allowing our party to be rebooked through a third party we would have accepted the refund to the cc and rebooked individually, I'll update if we have any other nightmares during the trip but so far this is the bottom of the barrel.

I suppose the one positive is that this hotel is connected to Splash Lagoon so you don't have to go…read moreoutside if you are using the water park. It is also close to 90. That is about where the positives end. We booked this hotel as part of a package through Splash Lagoon. I wish we would have paid the about $50 more to stay at one of the other connected hotels. When we went to check in, the clerk basically couldn't be bothered to be there. They were borderline rude and couldn't answer a basic question we had. When we got to our room, all but one of the lights were burnt our or didn't work. When we called to mention it, the clerk said something along the lines of "what do you want me to do about it" Then said "I suppose we could move you to a different room since I don't know if we have someone that can look at the lights" The new room was better, but definitely well worn and dated. The walls are also very thin. You could hear conversations and the TV from the rooms nearby and could hear anytime someone walked down the hallway. It is a fairly long walk to the waterpark, but it is nice to not have to worry about going outside to get in to the park. I will say breakfast in the morning was actually decent. The breakfast workers were all very friendly and accommodating and the breakfast area was clean and replenished. It was a warm, mostly clean place to sleep with a fairly decent breakfast, but I would never stay here again.

when we arrived I spoke to the clerk/owner at the desk regarding a family emergency and could we…read morecancel our second night. he said it had to be through booking.com. booking.com sent a request to the inn asking to let us out if our second nice without fee/penalty. the inn refused. as soon as we arrived we realized the inn was run down. the price was outrageous for this Inn. very disappointed.

I was delighted to find this hotel as an alternative to the big chains and found it to be perfectly…read moreadequate. My trip was short notice and only for one night which was easily arranged. The owners were all very nice and I had no issues during my stay. Conveniently located a few minutes from US 90, I felt comfortable there and would stay again.

My husband and I reserved a room at this hotel for two weekend nights. My husband described the…read morebuilding, room, and employees' service as "fine," and here are more details: Advantages: This hotel has reasonable nightly rates. It is a short drive to the downtown city, zoo, waterpark, and more. It offers free wi-fi, free buffet breakfast, a fitness center, a business center, meeting rooms, and an indoor pool. We experienced no problems with the bedroom, bathroom, living room, or kitchen. Neutral: The hotel charges a $10 fee for parking your vehicle and a fee of $50-75 for up to two dogs/cats. Disadvantages: During the winter, the room had only heating and no air-conditioning, so the room became 76 degrees and felt too hot for my husband.

I'm becoming more and more a fan of the Hilton hotels and this one didn't disappoint. It was very…read moreclean! The front desk staff was friendly. They have an indoor swimming pool, gym and free buffet breakfast. The suite was clean. Fully stocked kitchen with all your needs. The only thing for me is I hate valet parking and paid parking at hotels! This is a pay to park hotel. 10 days a day (11.20 after taxes) Would it stop me from staying again, not at all, I just don't like it!

This Home 2 Suites by Hilton hotel has amenities such as complimentary self-parking, an indoor…read morepool, a fitness center, a business center, complimentary breakfast, free WiFi, and pet-friendly rooms for a non-refundable fee. For many years, my husband and I have visited Erie off and on and stayed in this Hilton Home 2 Suites hotel. His most recent stay was in August 2026. We have never experienced any problems here, and he always calls the hotel "fine." We like the hotel's proximity to other businesses as well as its reasonable nightly prices and its free parking, breakfast, and wi-fi. We will likely stay here again in the future.

Truly 2 1/2 stars. This is a busy hotel for traveling hard working folks. It's not fancy, it's not…read morespecial, it's fine, a bit sad and definitely dingy, but clean and well located. I've been staying here weekly for several weeks. No-one knows my name and frankly there's rarely someone at the front desk, they tend to hide in a backroom. Many frustrating evenings over the old fashioned hotel card keys because the digital keys don't work here. Continental Breakfast is decent, when it's timely and available. Parking can be tight. Hilton, I can tell that you want to.... it's time to give this place a facelift.