I reached out to Beth Sholom as I was looking to move my grandmother from a memory care facility in…read moreMidlothian that had been neglecting her. Kathy DeStories responded to my inquiry & I went into detail telling her what happened, what I currently pay per month, and what my budget was. She scheduled me for a tour. When I went into the main location (they have several buildings), the receptionist was not friendly. After signing in/temperature check, I was told where to find Kathy. I went to her office & we talked and talked and talked. Then she showed me the pricing sheet which was way over my budget!!!! Why would you have me drive all this way and then show me something almost $2k over what I'm paying??? Ugh!!! She apologized and then said she forgot that sometimes they have companion rooms...???? Not sure how she forgot, but ok. That price was closer to what I paid, so she took me for a tour in their Parkside building (memory care unit). It wasn't as updated as I expected especially for what they are charging but anyway. We walked around & there was a resident walking around and he popped Kathy's butt a few times. Ummm, if that happened to MY granny, she's gonna hit him with the uppercut. I promise him that. Anyway, we kept walking around and as we did, some parts of the unit wreaked of urine and feces. They need to clean and keep the residents clean/dry. Come on now!! We went back to her office & she gave me all the paperwork. I was shocked that before you complete the normal application, you have to complete a financial one which includes giving them copies of your bank statements and whatnot. They are nosier than Social Services. I don't know many people who can financially afford these places but need them to take care of their family member. No matter what a bank account shows, they still have to pay it. So, I decided to continue looking. I want to make sure she is in a place I can trust to keep her safe and protected as well as clean/dry. I also want her somewhere that doesn't have memory care residents looking like zombies (drugged up) with no kind of fun activities. My search continues...

Worst rehab facility ever. Don't think you'll get attention or someone to respond when you ring…read morethe buzzer. I put my mother there, and I puller her out crying. She needed rehab from hip surgery, and after one day of neglect, I found a transport service to make a jail break to get her out. This place needs to be gutted and re-staffed and re- trained from the ground up!

Great location, tons of activities for Seniors, food is delicious and apartments spacious.read more

From the owner: At Sunrise Villa Tuckahoe, we take a holistic approach to senior care, where everything we do has…read moreour residents' specific wants and needs at its core. From support and peace of mind to personalized programming, we focus on your individual wellness and well-being so you can live exactly how you please. For more than 35 years, we've been committed to providing seniors the best possible support, rooted in the latest research and theories of aging.

Do not let the newly renovated lobby fool you: Shalom Gardens Rehabilitation Center in the West End…read more(off Lauderdale) is NOT the place to send your loved one in need of rehab services. My mother was admitted to Shalom Gardens in late December for the sole purpose of getting her the consistent daily physical therapy she needed to gain the strength and mobility necessary to bring her back to her own home. She received only 40-45 minutes of physical therapy only three days a week. The rest of the time, she was left alone in her room at the end of a corridor with VERY LITTLE personal (staff) interaction The nurses were pulling double shifts, and I needed to constantly micromanage her prescription dispersal. Breakfast was alway an hour to 90 minutes late being served, and was generally room temperature at best. The food in general was bad. Weekends were the worst. It was so bad, I had to pull her out of this facility nearly a week early, as she was worse off physically after two weeks there than when I admitted her. The billing office is extremely incompetent and non-communicative.

I fell in love with the compassion and empathy that Elaina had for my family's situation. I needed…read moreto find an assisted living facility for someone & she really came through. She gave us a tour & was very sweet. When it came time to sign the lease, I met with Lauren. She seemed nice too. I didn't have a problem with her until my family member had to abruptly move out. My family member came straight from rehab to this place. We had her apartment all decorated and everything. I truly felt like it was the perfect place for her. She moved in & she was welcomed with a sign on the front desk and her front door. The staff was so nice. Her apartment was very spacious & it had a small fridge. It isn't very diverse, but that is how it seems to be at these places. They are just too expensive for a lot of us to afford. 2 days after moving in, their staff wasn't able to notice that something was medically wrong with her. Luckily my child was there & she knew what it was. They took too long to call 911, so my child did. They came, took her to the hospital, and she ended up being there for months. I had to move all of her things out the next week because I didn't feel comfortable with bringing her back. If they didn't know there was a medical issue, I can't trust that they will make sure she's ok. I was sad about it honestly. It took a lot to find this place. I truly loved it for her. The only other issue I had with them is that I received a ridiculous bill for medications that she didn't take. She was there for 2 days only!!! There's no reason why I should have to pay for 30 & 60 day supplies that I didn't take with us. The pharmacy said they were supposed to send the meds back & Lauren and the head of nursing, Tracy, ignored my emails. That put a sour taste in my mouth, so now I don't care for the way they handle business. I still love Elaina though. She was truly a joy!!

Please check the Health Department for the complaints that were substantiated against this…read morefacility. The care is substandard. The number of staff is below the legal minimum. The care plans are not done in a timely manner. In addition, the staff is neither caring nor attentive to the residents.

I was searching for a memory care facility for a family member & found this place. They did an…read moreassessment & decided on her level of care. I went on a tour with Reuben Canty. He was very nice and patient. I was able to explain her situation & he seemed empathetic. He worked out a deal with me, which I didn't know involved her having a roommate. Although I was concerned about that, I still entertained him and was ready to move forward with the process. It wasn't until I started completing the paperwork that I got turned off. They require that YOU be the guarantor and put YOUR CREDIT on the line for your family member. Even if you're the POA, YOU have to give them your SSN & assume full responsibility. Umm, NO SIR!! I have never had to do that as POA anywhere else. She is responsible for her own debt. I just pay it. I'm not allowing them to put an unnecessary inquiry on my credit. So, I immediately left and went to a different facility that I was looking at for her and signed the lease there. It's bad enough that this facility is outrageous in cost, but to also handle business like this is just too much. On top of that, the room that wanted to offer wreaked of urine and the roommate's family had control of the SHARED closet. I don't want her sharing a closet. Period. And the bathroom was on the roommate's side of the room & it clearly isn't cleaned much due to the strong Stench in the room that fills the room from the hvac system that also blew from that side of the room. It wasn't a good fit for us, but I did enjoy speaking to Reuben.

I wanted to share with the general public the lack of care / support being provided by this…read morefacility. Blaming no care on Covid is just not acceptable. The staff at this assisted living facility could not care less about the residents. They ignore most of them each day and do what ever they can to avoid any level of care - even minimal. The residents are on their own. Please do your own due diligence. If you do, you will realize what we learned too late - that there are other, better, caring facilities who actually treat residents with respect, provide basic care, and actually give the support necessary.