My mother was there for rehab. The PT folks were professional and amazing. I can't say much for OLH…read moreleadership. Evening shift for nurses and CNAs provided less than adequate care. While there she was dropped, left in a chair for unacceptable amounts of time (after telling me she was sitting for sometime an hour in a half I came and sat with her) I got up after 45 minutes and found everyone around the nurse's station on their phones and talking. Director of Nursing would never speak to us though requested on multiple occasions. Social worker was less than helpful. And head of facility avoided us. Not to mention the receptionist was down right rude. The most stressed I have ever experienced was while she was there. It was awful. I would never put anyone I love there again.

If you care for your loved ones do not send them here. The nurse was informed my grandmother had to…read moreuse the restroom before she started her treatment. 40 mins later, the nurse doesn't show back up and I tell my grandmother to ring the bell. The nurse still never showed up! I walk down the hallway to find 4 staff members talking. I inform them of the situation, immediately get attitude. The nurse that shows up, slams around the room and literally slams the door shut! I leave and ask for the supervisor apparently there was no supervisor as convenient as that sounds. I am told to call the main line. Funny thing is the only direct way to talk to anyone of importance is only is your admitting someone!

I reached out to Beth Sholom as I was looking to move my grandmother from a memory care facility in…read moreMidlothian that had been neglecting her. Kathy DeStories responded to my inquiry & I went into detail telling her what happened, what I currently pay per month, and what my budget was. She scheduled me for a tour. When I went into the main location (they have several buildings), the receptionist was not friendly. After signing in/temperature check, I was told where to find Kathy. I went to her office & we talked and talked and talked. Then she showed me the pricing sheet which was way over my budget!!!! Why would you have me drive all this way and then show me something almost $2k over what I'm paying??? Ugh!!! She apologized and then said she forgot that sometimes they have companion rooms...???? Not sure how she forgot, but ok. That price was closer to what I paid, so she took me for a tour in their Parkside building (memory care unit). It wasn't as updated as I expected especially for what they are charging but anyway. We walked around & there was a resident walking around and he popped Kathy's butt a few times. Ummm, if that happened to MY granny, she's gonna hit him with the uppercut. I promise him that. Anyway, we kept walking around and as we did, some parts of the unit wreaked of urine and feces. They need to clean and keep the residents clean/dry. Come on now!! We went back to her office & she gave me all the paperwork. I was shocked that before you complete the normal application, you have to complete a financial one which includes giving them copies of your bank statements and whatnot. They are nosier than Social Services. I don't know many people who can financially afford these places but need them to take care of their family member. No matter what a bank account shows, they still have to pay it. So, I decided to continue looking. I want to make sure she is in a place I can trust to keep her safe and protected as well as clean/dry. I also want her somewhere that doesn't have memory care residents looking like zombies (drugged up) with no kind of fun activities. My search continues...

Worst rehab facility ever. Don't think you'll get attention or someone to respond when you ring…read morethe buzzer. I put my mother there, and I puller her out crying. She needed rehab from hip surgery, and after one day of neglect, I found a transport service to make a jail break to get her out. This place needs to be gutted and re-staffed and re- trained from the ground up!

This facility took excellent care of my mom. They welcomed her with signage and treated her with…read moredignity and respect. The lobby is clean and spacious, beautifully appointed. There's a movie room for the residents with puzzles and games as well. The common room held craft programs, musical guests and other activities. My mom's suite had two rooms and a bath, with plenty of closet space. It was comforting to her to be able to furnish her space with her own furnishings and pictures. The staff was extremely accommodating and warm. The nurses were gentle and empathetic. It always difficult when your loved ones decline and eventually pass, but the people here made the transition easier to endure and process. Their dedication and care gave us peace of mind.

well we had to move my dear friend from a nightmare of a place called SUNRISE to Chestnut Grove…read more From the very beginning they were very compassionate about her fears and concerns of being in a strange place. She had dementia and they made sure all het needs were met. She loved the food and the caretakers as well. I could call at an time and they would check on her for me. The entire staff wad wonderful to us. I felt safe for her to be there!! I am so glad we moved her there!!

I was searching for a memory care facility for a family member & found this place. They did an…read moreassessment & decided on her level of care. I went on a tour with Reuben Canty. He was very nice and patient. I was able to explain her situation & he seemed empathetic. He worked out a deal with me, which I didn't know involved her having a roommate. Although I was concerned about that, I still entertained him and was ready to move forward with the process. It wasn't until I started completing the paperwork that I got turned off. They require that YOU be the guarantor and put YOUR CREDIT on the line for your family member. Even if you're the POA, YOU have to give them your SSN & assume full responsibility. Umm, NO SIR!! I have never had to do that as POA anywhere else. She is responsible for her own debt. I just pay it. I'm not allowing them to put an unnecessary inquiry on my credit. So, I immediately left and went to a different facility that I was looking at for her and signed the lease there. It's bad enough that this facility is outrageous in cost, but to also handle business like this is just too much. On top of that, the room that wanted to offer wreaked of urine and the roommate's family had control of the SHARED closet. I don't want her sharing a closet. Period. And the bathroom was on the roommate's side of the room & it clearly isn't cleaned much due to the strong Stench in the room that fills the room from the hvac system that also blew from that side of the room. It wasn't a good fit for us, but I did enjoy speaking to Reuben.

I wanted to share with the general public the lack of care / support being provided by this…read morefacility. Blaming no care on Covid is just not acceptable. The staff at this assisted living facility could not care less about the residents. They ignore most of them each day and do what ever they can to avoid any level of care - even minimal. The residents are on their own. Please do your own due diligence. If you do, you will realize what we learned too late - that there are other, better, caring facilities who actually treat residents with respect, provide basic care, and actually give the support necessary.

I met Joe Gallagher with Oasis when my husband, Gregg, suffered a seizure related to his malignant…read morebrain tumor and was to be released from the hospital because there was nothing more they could do for his care. I had no idea where to go. Joe helped me review options around the Richmond, VA area for nursing care/rehab sites with physical, occupational and speech therapy. Gregg was able to receive excellent rehab for 3 weeks before we again were denied continued nursing care and had to move to our final option, assisted living. Joe joined me during the interview process at multiple facilities in the area to seek a good fit for Gregg regarding both nursing care and rehab care. Although Gregg had made strides in his rehab, his level of nursing care was deemed too involved for two of the more "prestigious" assisted living facilities in the area. I was very discouraged by this setback, but Joe and his wife, Judy, were exceptional in their emotional and spiritual support and kept me moving forward. Our third search was fruitful and Gregg received the best care I could have imagined for the next 10 months of his life. Through all of this journey, the Gallaghers kept in touch with us--they were never more than a phone call, text or email away and Joe visited Gregg at his new residence several times a month and even more during his last few weeks. Joe and Gregg shared a bond of faith, tears and hope that lifted both of them. Although Gregg was at peace with the treatments and outcomes he faced, he was even more so after spending time with Joe. Through our relationship with the Gallaghers, Gregg was able to receive therapy and hospice care at the assisted living facility. Joe's knowledge of Gregg as a person helped us find all the best support we needed. Even after his passing, the Gallaghers have kept touch with me and our two sons. Our family has been blessed to have had the Gallaghers by Gregg's side through his disease. We have met two new friends and grateful for their outreach even after Gregg's death.

From the owner: Oasis Senior Advisors offers free, community-based referral senior housing assistance to aid in…read morefinding a place just right for you or your loved one. Using our knowledge of local resources and our proprietary OasisIQ software, we work with you and your family to help match you with the senior living options that suit your needs and preferences.

I'm a resident here, and I can say with no hesitation, that moving to SMW is one of the best…read moredecisions I've ever made. I have and would highly recommend this place to anyone who is looking for a peaceful, caring, and stress free place to live. Some of the reasons for my love of SMW are: 1. It is owned and managed by the Catholic Diocese of Richmond, which gives me a great deal of comfort knowing that they will never take advantage of me in any way, and they truly have MY best interests in mind always. 2. It is open to all, with no restrictions. In fact, many residents are not Catholic and are of many diverse backgrounds. 3. The staff at all levels are incredible. They are super qualified, helpful, and friendly at all times. I've never heard an unfriendly comment from anyone. 4. There are many different activities available and never any pressure to participate or not. Musical concerts of many kinds by outside professionals are a frequent and very pleasant activity. 5. Several different apartment floorplans are available. Mine fits me to a T! 6. Dinners are included in all plans and they provide a great opportunity to mingle with other residents and share some great stories and experiences. A great group of people. Please forgive the verbosity, but I want to convey what a great place this really is. If you're considering a retirement community, without a doubt, this is the place you want to be. I highly recommend it.

St. Mary's Woods is a nonprofit senior living community providing exceptional living and services…read moresince 1988.

Westmont is Blatantly Disrespectful to Musicians, Freelancers, and the Local Community…read more If you're a musician, educator, or otherwise provide freelance services, I encourage you to avoid Westmont -- my bands and associated 501(c)(3) non-profit organization just had an absolutely terrible experience with them, and we're not alone. Westmont contacted us to perform there back in June. We did, and their residents and staff seemed to really enjoy it. We had a written agreement with Westmont to provide a donation to our non-profit in exchange for us playing the gig (in which our proceeds have directly supported local schools in their same zip code, which they were aware of). After the gig, Westmont came up with a series of excuses of why payment was delayed, then refused to answer all of our emails and phone calls for over 5 weeks. We were professional and courteous the entire time. We then got our legal counsel involved and magically Westmont started responding to them immediately. We finally got paid over 2.5 months after we played the gig, but with no explanation as to the delay. Searching 1 star Google reviews of Westmont uncovered a review by Josh Pachter (https://g.co/kgs/8y9FyPE) -- he taught a series of 12 classes at Westmont in 2023, and had to fight them for months to get paid. Lessons learned are to thoroughly read reviews of the venue prior to playing there, and insist on getting paid at the gig. Please share this message with anyone you think might benefit from it.

Recently we had the opportunity to meet and tour with Daphne at The Westmont @ Short Pump…read more Her presentation of what is offered at this exceptionally beautiful facility was communicated in a comfortable atmosphere. All questions were answered and many helpful ideas were discussed, as our 92 year old relative is currently out of state. Upon leaving our meeting with Daphne, my husband and I now feel equipped with planning the future of our loved one.