Great customer service best first visit wowowoowowowow you will die when you try this store is so clean best manager ever must come

We visited LaLaLand this morning and were disappointed by the experience. The place was extremely busy, and it was clear that the staff could not keep up with the volume of customers. We ordered drinks and waited for about 15 minutes, but nothing was ready, and the line kept growing. Eventually, we decided to leave because there was no point in waiting any longer. It seems that during peak morning hours, the business would benefit from scheduling more employees to handle the demand. The products may be good, but long wait times and understaffing can easily drive customers away. read more

I bought some oil that was priced at 60, but they charged me 100; when I checked my account, I saw they steal money when they charge you.

Not welcoming whatsoever! Hacking up prices. Rude! I'd take my money elsewhere instead of wasting it here

SCAMMERS - STAY AWAY everything in there is priced over double what it actually should be. they're just ripping off tourists. read more

I am giving this place a 1 star review because I am disappointed in the product. I bought a donut key chain pipe about two days ago and my friend bought a ice cream shape pipe. The ice cream pipe works amazing, but I wish the sales guy would had told me that the plastic donut has a removable piece that may fall off. The top of my donut pipe the white sprinkly piece has falling off so I cannot even smoke out of it now. I paid $15 dollars for this items and I would hope the shop would at least answer their phone. read more

Lala Land - THE DONUT PIPE. - Vape Shops Near Me - Los Angeles, California

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They DOUBLE the prices from what they actually sell for. I know it's on the boardwalk, but that's just an insane markup. Wish I had read the reviews before going. read more

Was having a night on the beach after dinner just stopped in this place to look and really saw some things we liked. Ended up getting a great Black Friday deal! The workers were very patient with my selection process. Thanks again guys! read more

Lala Land - Vape Shops Near Me - Los Angeles, California

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Boyfriend just tried to buy a Yocan pen and the white chick working the store said it was $60. After she made the sale she didn't give us a receipt. When we asked her how much was the total, b*tch had the nerve to say the "model" pen boyfriend had picked out was $110 not $60 like she previously stated. When management came, that retard said "well, I can give it to you for $70 now, but no refunds." Mind you, majority of the pens in display did not have a price tag so I am assuming they just rip people off as they please. Dishonest business. Will dispute this sale with credit card company. How are you gonna low key up-charge someone and not provide a receipt after the sale. Straight up scammers! If you said $60, honor the sale and if a customer decide to get a higher priced item, it is your job to notify the customer before you make the transaction. That is how you do business. read more

I've been coming here for the passed 3 years in Los Angeles and I have to say la la land has the biggest selection of glass / art on Venice beach all the employees were so helpful and knowledgeable about the specific peace I was look for. I definitely recommend going to see these amazing humans for any of your glass needs! They will always give the best deals and the best energy on the beach ! I've also broke a lot of glass so every time I come back to get another they give me an amazing deal! read more

Lala Land - Bar area - Vape Shops Near Me - Los Angeles, California

Best selection of glass pieces at Venice beach. Alex answered all of my questions and helped me choose the perfect rig for me and my budget!! I just moved to the area so I will definitely be coming back. read more

Walked in with the intention to buy some new glass and the moron behind the register says "it's not a fucking museum, you better buy something" and I just immediately turned around and walked out. What a douche. This place is run by stupid little children. Don't work at a store on VENICE BEACH if you're going to get pissed off when people window shop. This isn't the only glass store on Venice and most people are much kinder and fat more helpful. Don't shop here. The employees are too busy feeing cool because they work at a glass store to actually try and sell the glass. Besides, the store is overpriced and tacky anyways. read more

These guys sold me a sample product that was intended to be given away for free. The word SAMPLE, in bold letters, was blacked out and they had a $19.99 price tag over it. Pretty disrespectful in my opinion, and when I confronted them about it the guy acted surprised then defended the sale. When I asked him what the name of the store was, and very politely, he told me it was "Art of Venice" the place up the road. Low budget bottom feeders.... read more

Lala Land - This is the free sample that was sold to me at their shop. They stood behind their bogus sale though, no apologies. - Vape Shops Near Me - Los Angeles, California

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The guy seemed like we were bothering him. Maybe his personality. We bought a bong and a bowl $80. The glass is great quality which gave them 2 stars instead of one. Service means everything to us. read more

I was in the area and needed some butane. When I asked if they had any he simply handed it to and so I took out my card. I noticed there was no price as I inserted my card. As I was about to ask how much it was, the guy behind the counter asked if I needed a bag. I thought about it said no. And he bid me good day. Never gave me a receipt. Later that day I saw that I was charged $16 for a $5 bottle of butane. I've tried calling but every number listed for the ship is no longer in service. Its expected that pipes and water pipes are over priced to make room for bartering. But butane? $16? Really? Will never go here again read more

This place SUCKS. They sold me FAKE Juul Pods for $33- DOUBLE the price of real Juul Pods! DO NOT go here. They will rip you off entirely and give you faulty products. read more

Seems like they must have gotten some new employees there because my experience was great. Def coming back in.

Overpriced. You can get better glass and customer service from practically any other smoke shop. LaLa Land has always been a rip off and the employees here are so jaded they don't care about your business. Probably don't care about selling you merch cuz they're making money out the back door. Crooks read more

There prices aren't cheap but the products are cheap I bought a water bong that was pink and went home to clean due to covid and the paint completely off I spent 100 dollars. read more

Such great vibes here! My salesperson was young, chill and knew what he was talking about which made it easy for me to narrow down what I want. He even made some different suggestions that ended up being perfect for me! I definitely wish I was local so I could come here more often, but I really enjoyed how cool and knowledgeable everyone was. I still think he needs to join the car biz! ;-) read more

Never actually made a purchase because so disrespected and discomforted. Wouldn't recommend due to better immediate options. Overpriced and rude is how I'd describe. Who would wanna buy a piece with that bad of chi? read more

I have good reason to believe that this business sells Vap pens for cash to underage school children, including middle schoolers. They know these customers are juveniles and take advantage of them by jacking up the cash prices. Do not support this business as this is a serious problem. read more

Randon was an amazing sales man ! Super upbeat and outgoing. Very helpful and didn't feel pressured into buying anything i didn't want . Definitely recommend this place to everyone. Caution. Will leave with a smile on your face ! read more

Best bong shop on the west side! The employees are very nice and helpful & gave me a good deal on some quality gas. Will defiantly be coming back here for any glass needs because most places are in reasonable in this area. LALALAND ALLLLL DAY read more

I really got screwed by these guys. Do your research before buying something from this store. I made the mistake of buying an e vaporizer from them at almost 4x the real cost. I paid $150 + Tax while the real price at most stores was $40 / $45. They also sold me some Kalari ejuices for $15 each while you can get them in most places for $2.50. The day after I realized they screwed me I stopped by again just to confirm that these guys are crooks. I asked how much was a Gpen they had for sale and they told me they were gonna give me a great deal...$160 was their "awesome"deal. At other stores and directly from the Gpen website it was $60. As I walked away they were almost begging me to come back, that they were going to give it to me for $60....I don't know if the owner is aware of the kind of deals his/her salespersons give... I absolutely won't recommend this store at all! read more

Best glass shop on the boardwalk hands down. Run by cool dudes with the greatest glass! Always treated with love when I go here whether I buy something or not. I buy only from this place because there simply isn't a better one. read more

My roommate and I went here to get her bong! We walked the whole strip and compared prices and La La Land came up with the best prices... and the guys were very helpful and gave us their honest opinion. Except the old man that doesn't look you in the eye--he tried to sell my roommate a bong for 250 when his coworker already told us 130 earlier. Not the biggest shop on the walk, but they have a very large selection of pipes, bubblers, and bongs, and they're all higher end on quality. Come here for a large selection of Roors. My roommate is ecstatic about her bong, a thick glass medium-large Pure with an ice catcher, which she got for 120. They even threw in a case bag, cleaner, and rolling papers for free! Highly recommended! read more

On February 1, 2011 I went in to LA La Land to replace my 18mm joint on my $500.00 OEM German Roor bong. When I went to pick it up, I saw that the Bong was cut to 19 inches, (originally it was 24 inches). They told me that when they heated up the bong, it cracked, so to "save it" they had to cut it and reheated on another piece of a different thickness. Basically, they RUINED my $500 dallar bong, charged me and told me they are not responsible for there mistake. I will never come back to theses people again. p.s. They claim they sent it to Roor to get fixed, thats a complete lie. They blow in the back. -I am a medical cannabis patient. I recommend any one serious about there equipment to not shop here. read more

I recommend this shop if you are a chill and reasonable customer. They have a lot of bongs for sale here as well as vaporizers. They had the e-nail. The guy behind the counter was pretty stoned, Two bongs were sold in the time we were in the store. read more

I have been going here for almost 2 decades now. Spent. Between my friends and family I think I brought about 2k of business. But today I tried to return a faulty product (3 level flower grinder with external cranky labeled at $90 but purchased at $60) and was only meet with doubt and accusations. When I mearly asked for a replacement I was only offered a discount on purchase of another more expensive grinder. I told the sales person I spent over $200 on that day alone he did not care and told me that's it. I am never coming back. I am sure to tell everyone to never shop here again. This was the spot in the late 90s but now there are too many options to treat returning clients like this. read more

Walked the whole beach for RooR parts and the ONLY place where they had everything and more was LaLa. Now my piece is smoking fine thanks to this store. read more

Zack was chill and VERY accommodating. Nice welcome to Venice Beach. Nice variety of quality and well priced.

Came here a few nights ago with my friends looking for a durable piece. The guys working here know what they're talking about, and gave me a deal I couldn't resist. Highly recommend! read more

This is the only place in Los Angeles I would even think about going to. The owner is incredible and treats his frequent customers amazing. The quality is amazing, pricing is just right, and the customer service is top notch. read more

A friend of mine recommended this place to me and I have had nothing but good experiences there. They have repaired a piece for me and given me a great deal on a very nice Roor as well. -Manny D. read more

When there yesterday and bought a pipe- the guy seemed nice and was giving me a deal. The deal was bull shit- he charged me on my card and said it didn't go through and then he asked me if I had cash. BEWARE THEY ARE SCAM ARTIST!!!! If I could give them 0 stars I would. read more

Over priced and horrible quality. Didn't even have the glass piece for two months before it broke on a coaster. Yes, a coaster. Never buying from these guys again. Complete rip off!! read more

I purchased a G-Pen here that lasted for less than 24 hours. When i first went in the owner told me "O you're my first customer i will give you a great deal" bla bla bla. proceeded to tell me that he usually sells it for $250 but he's willing to sell it for $120 (i find out later it retails for $99 on company's website. The next morning after charging it over night, it didnt work, I took it back, a different guy said o the manager isn't here but come back tomorrow and the owner will hook you up. So i come back the next day. The owner then tells me that I must have broken it and he is not responsible, and that i can get a replacement part somewhere else and fix it myself. If this was a $50 purchase i would have just said whatever, but for spending $130 at this shop I was treated horribly. I do not recommend giving these people any of your money as they clearly do not stand behind the products they sell. read more

This is the best shop on the Venice board walk! Not only is it the nicest shop, the atmosphere is great and they will give you a great deal. I have purchased 2 bongs here and I am very impressed with how well the quality of the glass is and how well they are holding up! The customer service is always wonderful and I always love coming back! I always have a great experience there and would highly recommend stopping in and checking out all the cool high-end pipes! read more

This is one the best spots to be out in Venice beach they have all sorts of glass and killer prices! I really love the vibe in the store, I bought my PAX here and my Roor bong so you know it's top of the line here! read more