Under the (CRFA) CONSUMERS AFFAIR FAIRNESS ACT OF 2016, I'm going to post a review of my honest…read moreexperience with THE CARVAJAL GROUP located in Avalon Park from roughly May of 2021 till June of this year. The Consumer Review Fairness Act (CRFA) signed by former President Obama, protects people's ability to share their honest opinions about a business's products, services, or conduct, in any forum, including social media. My mother and I hired The Carvajal Group/VIP Home Rentals LLC in 2021 to get a tenant for my 84-year-old mother's property. They got us a renter, and 4 1/2 months later, they wanted out of the lease to buy a house. I immediately called Jim and let him know what was going on, and he didn't say anything that he was in the process of selling or getting into the process of selling them that house. the following month in November Two of the three tenants closed on a house that jim and and Deena sold them. but again jim stayed quiet and did not say a word to us about this transaction. Ten weeks later, two of the three tenants abandoned our rental, and the other called in to say they could not afford the rental anymore. We called Jim again and explained what we were going through with the tenants, and again Jim stayed quiet and kept it a secret that he and his wife had sold the tenants a new investment home. Because of the lack of transparency from (Jim and Deena) Brokers at The Carvajal Group, my mother thought that the tenants were really going through a hardship. But 2 out of the 3 tenants had enough money to purchase a $391,000 new town home for investment from Jim and Deena. Jim and Deena made under $24,000 in commission based on the normal 6% commission rate. Since they where the listing agent and dealt directly with the tenants one on one. In addition, since me and my mom was not made aware of this transaction, that the tenants had purchased a rental investment property with renters from Jim and Deena, she or we went ahead and forgave the tenants @ $2500.00 worth of damage and penalties. They only paid us a part of the full amount since we credited as mentioned above about $2500.00. Three months later, the tenant called me about an issue regarding a rental property she had purchased. After my conversation with her, I was intrigued to know who had sold them that property. I searched and I was disappointed to find out it was The Carvajal Group and very upset that they kept it quiet and secret all along, even after contacting them in October about the tenants intentions to break the lease and buy a new home.. I contacted Jim very upset about what had transpired and he denies any wrongdoing whatsoever for his lack of transparency, honesty and integrity in what we believe should have been brought up to our attention. This was his response: "Good morning George, the response was already given on the original thread." As I mentioned before, we've done nothing wrong. My 84-year old mother was affected by this because of all this. Jim will not say why he and his wife keep this all a secret. Why did they not look out for my 84-year old mother's best interests, who was their client as well? if we wouldn't have listed the house for rental with the carvajal group, they probably wouldn't of had this great opportunity to sell the tenants a $391.000 Investment property without another realtor involved. It was thru our rental that was in excellent shape that got the attention of the tenants. The least thing Jim and Deena could have done is let us know what was transpiring underneath our noses. All he to do is just let us know. We were not going to get involved what so ever in the sale. But we believe if 2 out of the 3 tenants responsible for the rental where able to buy a $391,000 house from The Carvajal Group, then they could have afforded to pay all damages of the lease with us. Why did they (The Carvajal Group)(VIP Rental Homes keep it hush hush? They won't tell us why they kept quiet and they won't offer for my 84 year old mother anything to make up for what happened or for the money she lost for their lack of transparency on this whole ordeal.. After an 11 year old friendship we have decided that we will "NEVER" again hire or recommend The Carvajal Group or VIP Rental Homes LLC. This has really been a very regretful experience...

Do you want to guess what's going on with your home sale or purchase? Have to constantly ask…read morequestions because your realtor (and an entire team) won't proactively communicate with you? Want to sit there every night and wonder if you are actually getting proper representation? Then maybe these folks are the right realty agency for you! It's sad. We interviewed 3 realtors and felt really good about hiring Carvajal. But, they are merely reactive rather than proactive agents. Extremely passive. It saddens me to have to put this in writing, but I feel this needs to be pointed out to potential customers. Mind you, right down to the closing, I had to text the agents to find out what was happening! Every day was a new day to ask "What the h*ll is going on?" Right up to the closing - Did the buyers' walk-through go OK - I had to ask since no one said anything of course? We didn't know, they never said. The next day, closing day, I finally had to text and ask is everything going forward??? Why should we be proactively be informed about that, right? Yes they said and also promised to "follow up" with the title company "shortly after" the 2 p.m. close where the buyers were signing (that was at 11:53 a.m. today). No word back of course - 2 p.m. came and went and so at 4:53 p.m. I had to yet again text and ask if everything was done or not. "Yes everything is completed," was the reply. It's like slowly, painfully pulling teeth. I WOULD NOT WISH THIS TYPE OF SERVICE ON ANY ONE. Particularly given how stressful selling a home and buying a home are - in fact we fired them from the buying transaction that were sort of working on with similar enthusiasm a month ago. That's how bad things were. In short, I CANNOT (and will never) recommend The Carvajal Group. Again, it's so unfortunate, but they were paid good money for what I see as disservice. As some proof, I'm attaching a picture of today's communication I referenced.