I've been here four times. Twice with the employee/protégé and twice with people who rent…read morechairs/booths. I booked online twice, walked-in twice. I haven't been back mainly because no one addressed the concerns that shared when I'd scheduled online and paid service for and like I had asked them to do in person. They also had a problem with the fact that I brought my own products. Insert Kanye shrug - don't be mad if I know what works for my hair and if I don't want "stylists" using what I consider substandard products (eg Jam/brown gel/Eco Styler/shampoos with sulfates or conditioners with "cones" in them). If the employee/protégé does not listen and service the client and if the booth renter does not listen and service the client, then I have no reason to return or recommend. I had the protégé twice and two different booth renters. Neither the protégé nor the renters addressed my concerns on any level. I booked services based on my concerns and on one visit they "forgot" and had to take me back to the bowl to provide me the services that I'd requested. Sadly, the booth renters do reflect positively or negatively on the salon as a whole and on the judgement of the owner as most clients are not like me and they do not know the difference since LTL does not disclose to patrons that not everyone working IN the salon works FOR the salon. I found out because I asked. If I hadn't asked, I'd have thought everyone worked for the owner. She really should be more forthcoming. While I was there getting my hair done, I saw some really baffling things from other stylists working on other clients. I mean really, who relaxes someone then immediately bleaches their hair??? Even DIY people know not to do that. SMH Bottom line, my PERSONAL OPINION based on MY PERSONAL EXPERIENCE AND OBSERVATIONS, I won't recommend anyone to go here for any hair service no matter who the stylist is and I won't be back.

Being a new customer not yet getting the service the owner is VERY FUDE I be tried numerous times…read moreto set up a consultation so I have a understanding of the process for loc extensions I was told by the receptionist to walk in to Waldorf location when I called to make sure she was there she said she couldn't talk if I came in do I texted and this is the reply I got This hasn't been a good experience if you lack people skills you shouldn't be in the business No ONE DESERVES TO BE TREAtED LIKE THI S and there trying to spend money with you I

I had the worst experience with this salon. I am having my wedding in the area, so I contacted them…read moreto be my hair and makeup vendor. Couldn't schedule a trial until a month before the wedding (when I called in June, they said all weekends are full until mid August - a month before my wedding). I took the risk and agreed to have a trial so late. Anyway, at the trial, the person who did my hair was great, but the makeup artist was awful. I know a little bit about makeup, and I could tell her products and technique were not good. She also only spent about 30 minutes on my makeup, which I thought was really short. I have had professional makeup done before, and none of them have ever been less than an hour. And it did not look good - it looked like something I could have done myself. I tried to explain what I wanted and showed multiple photos, but still ended up looking bad. The makeup started fading about 20 minutes after I left the salon, and by about 2.5 hours later, it was half gone, with powder falling on my white shirt. I was so disappointed. I emailed the owner of the salon, told her what happened, even sent her photos of the work, and asked if she had another makeup person. She then emailed me back, apologized, and asked me to come back for a second trial for makeup at no charge. She also said of the second trial didn't work out, she would refund me. I agreed to that. She then said the makeup girl will call me to set up a second trial. The makeup girl called me and it was the worst phone call I had ever had. She was so distressed and emotional and told me to find another makeup artist! Apparently the owner just forwarded my email straight to the person, didn't explain any further. I found myself in the weird position fo trying to convince a vendor (whose service I didn't like) to work for me! I'm still annoyed at myself for doing that. I just reacted when someone was really distressed, and I really wanted things to work out with this vendor. When I hung up, I had time to rethink and decided that it wouldn't work out. I can't stand the idea of having to chase down someone so they would take my money, especially when they provide me with low quality work. So I emailed the owner, told her what happened, and asked for my trial money back, since I did everything I could for this to work out. She didn't give my money back, even though the staff didn't provide good product and was extremely unprofessional when confronted. I am extremely disappointed at everything. Don't ever go here, especially for makeup, because they are as unprofessional as it gets!

I used to go to this Salon all the time when I lived in MD. I would never trust anyone other than…read moreStacy to work with. She's very laid back and likes to get to know your preferences. I never had a bad experience with her. She would always do what I needed and wouldn't break my bank. Definitely miss ya girl!

I came to the salon for full highlights and a cut. The moment I walked in I felt heard about what…read moreI wanted and I was not disappointed. I've had difficulty in the past achieving the color I wanted so I was a little wary but Emily got it perfect! I've gotten so many compliments about the cut and color. Emily is amazing! She was personable, fast and really listened to what I wanted. Everyone was super sweet and I am so thrilled that I have found this great salon!

Want to start by saying that the service was phenomenal. However, I visited the salon to get a well…read moreneeded refresh. My hair has a natural curly that I like showing off but do style my hair from time to time. I felt great leaving the salon after getting tips and the conversations had. The following day I wanted to wear my hair straight and noticed my hair was not cut uniformly. I called the salon, they were super apologetic, invited me back it so it could be fixed. I understand mistakes happen we are not perfect I get them another chance to correct the hair. Now I want to wear my hair straight again and notice the hair is still uneven. At this point I and sad because I won't want to keep going back to keep loosing length as I did cut over 8 inches to begin with.

Wow, that's all I can say I had SUCH an amazing experience. As soon as I walked in I met Mel, she…read morewas so sweet and so genuine. We talked and laughed during my entire session. I asked for a balayage and showed her what I did want versus what I didn't, she was super understanding and went with exactly what I wanted. We talked about so many different things, and she was so receptive. It was nice to have a salon to go to now and have someone who listens to everything you says about your wants and then has actual conversations versus small talk. Also, this is a large salon where you meet the owner and you feel valued as a customer. I'll never go back to being just another seat and another card slide, you matter as an individual at this salon and Mel takes care of you! 10/10 recommend her and I won't go anywhere else now. I got home and my husband was AMAZED!! Girl thank you for helping this mom renew herself & get back into self care.

Mel is amazing! Besides the fabulous conversation the haircut was perfection. I went in today with…read moremy daughter and Mel hooked us both up with perfect cuts. I will definitely come back!

Expert shop. We love LaBella's. Receptionist very helpful. Our stylist, Lauren, is our hair…read moretechnician. She has wonderful personality, very supportive and helpful.

I'm not sure where anyone is getting their bad reviews on this place from. I brought my daughter in…read moreto get her hair cut and Lauren worked with her and in a very professional way explained to her why cutting her hair very short would not be a good idea. We were treated as customers should be treated and the sitting area alone is nicer than any other hair studio in the area. Professional and friendly is the only way i can even imagine describing this place and would recommend it to anyone.

I absolutely recommend Taylor for any of your hair styling needs! I love how she washes and styles…read moremy hair!

Needed a simple cut to lighten the weight on my head/neck and chopped off about 7" all the way…read morearound. Diana did great! Will be back for my local hair needs.

Nicki did a great job, was able to fit me in although I did not have an appointment. Pleasant and…read moreclean, very skillful, I have made another appointment for after the snow clears. Why go further, when something this good is right in my area?

Disappointed , didn't get the cut I wanted after showing her a picture. If she couldn't do it I…read morewish she would have told me. Also the highlights were chunky looks like I did it myself. She complained about doing the color because I had box color on my hair and didn't know how it would lift . Well I called back to see if I could get it corrected and was told she's on vacation. Just wait and see it might grow on you . Would not recommend this salon.

Thank you for creating a last minute updo for my friends windy wedding. It stayed out of my face…read moreand very pretty throughout the night. You went above and beyond to fit me in at last minute. Thank you!!!

Renee has really terrible business practices. My appointment started almost an hour late with no…read moreapology. When I tried styling my hair the next day and noticed technical problems they said they wouldn't return my money but I could have a gift certificate. The ultimate answer for this salon owner is whatever the problem is it's not their fault the client must have misunderstood.