What a wonderful office. Absolutely everyone was so kind, courteous and sweet. Recommend them 1000%…read more10

Dr Heath was very nice, thorough and explained things clearly. Every member of the staff I came…read moreinto contact with was also nice and personable. I was happy with my new glasses and the care I received with my eye issues.

Hazard location is the most rudest awful smart mouth heifers ever was to work behind their desks!…read moreBeing right down rude to working people that has no time to run home after working all weekend straight in everything from oil to garbage to kids and they want to spray air fresheners at them and act like their whispering yet loudly to hurt peoples feelings just trying to be able to even make it to them to get their glasse/contacts to be able to see! Wtf!!!!! pissed off was what I was and discharged myself over it! And I will see to it that EVERYONE around Hazard understands the entire town stinks due to THEIR literal shit lmao! As they talk about and judge YOU dor coming in and being essential and working to help better it! It's people like that right there that needs to be put out if our home! Especially in any government offices or Drs offices to where their going to embarrass you higher ups over here laughing at yall and your next in line to be investigated over charging peoples insurance and them not even there!!!!! Noone around this area truly has heritage here wants to do a damn thing about it either because their either too afraid to be targeted or that sick themselve!

Last year my wife and I had our eye exams. We were happy with our exams. However, our appointment…read morewas for 8:30 am. They open at 8:30 am. We were the 4th and 5th persons to check in. Apparently they had about 15 people scheduled for 8:30 am. We had to wait for almost an hour to be seen. Today I had an diabetic appointment for 8:30 am and again the waiting room was standing room only as all the chairs were filled. I was the 9th person to check-in this time. After waiting for over an hour, I asked about how much longer is the wait. She checked and said there are three more people ahead of you. Due to what the Dr needs to do I cannot give an idea of how much longer you will have to wait. I said: "Apparently the doctor doesn't want to see me. Goodbye." Though the doctor is good. Don't go unless you are ready to wait for up to two hours after your appointment time.

Waiting room packed. We got up early to arrive on time, drove two hours, and we have been here for…read morea hour and a half.

I was supposed to have cataract surgery in January, but ended up getting heart stents. I was…read morereleased in March by my cartologist to have the surgery. They told me that it was their policy for me to wait six months even though I had been released in March. They called yesterday and wanted me to come in for another evaluation so that they can get paid for two evaluations. They can't get me an appointment until September. I didn't know that an eye surgeon knows more than a cartologist. If I would take the appointment in September it probably would be another three to four months to get the surgery and by that time they probably would want another evaluation. They have a good racket going to get double paid. I wouldn't recommend anyone to go there.

Dr. Cook is fantastic. His staff appear to follow his lead in their care of the patient and in…read morecarrying out their assigned patient tasks. This begins with signing in as you enter the office building through to your discharge with copy of return appointment, any referrals and prescriptions to your pharmacy. Dr. Cook has a great knowledge of the eye and all that entails and in his ability to make his findings well understood by the patient. There is no time constraint when he is with his patient. He is very personable and puts the patient at ease, feeling that he is in the best caring hands available. I am a retired Registered Nurse and am perhaps very alert to how I am cared for. I can tell you, without reservation, I have never had better care or felt more trusting in what I am told in regard to my condition. I cannot recommend him high enough. He is a Blessed man and the area is very fortunate to have him as a physician and an individual.

As a new resident of the area, I needed an eye doctor for an eyelid issue. This place was…read morerecommended and it turned out to be an excellent choice. The staff is friendly and accommodating. The wait was minimal and the service exemplary.

The receptionist was having a personal FaceTime conversation while I walked in. She continued to do…read moreso for several minutes before looking up at me and continuing her conversation with multiple people on the other line in regards to family drama stating " wait til you hear about so and so, and so and so." Worst display of professionalism I've encountered in such a friendly town. Unfortunately they lost my business because of her.

From the owner: Specializing in: - Optical Goods…read more- Optometrists - Opticians