The service department here is phenomenal! I brought in my bestie's card today for service as it…read morehad never been back to a dealership since the initial owner. Darcars Lexus service department was thorough, provided explanations for the list of opportunities presented, and even walked her through priority regarding safety and what can be left for owner's preference. Cesar was not only able to explain the what but the why behind each line item and never made us feel pressured to do anything. I sat and observed while my best friend handled her car business and was able to overhear the other service representatives providing the same level of exceptional service. Kudos to this service team!

We would like to express our appreciation to Sales Consultant James Palmer at Darcars Lexus of…read moreGreenwich for outstanding professionalism and excellent service during the purchase of our vehicle. We have purchased a pre-owned Lexus NX450H+ on-line. Huge thanks to Ashley Ramirez Ferrer, online consultant for helping with questions we had. Me and my wife have flown to New York from Houston to pick up our Lexus. Upon arrival the vehicle and all documents were ready and after signing all papers we started our 1600 mile trip back to Houston with no technical problems whatsoever. Please also extend our thanks to the mechanical team for their expertise. We will recommend our friends about the great service at Darcars Lexus of Greenwich. Great job all around! If you want honest and professional service, ask for James!

I recently purchased a certified pre-owned 2015 Audi S5 and it was a pleasure to collaborate with…read moreJohnny Rosalino and Haris Deljanin. From the moment I called to inquire about the car's availability to driving the car off the lot, Johnny and Haris went out of their way to ensure my experience was positive. They explained the similarities and differences between the Audi I was purchasing versus my Audi trade-in, and the deal closing and transfer process took less than an hour. This is my third Audi and I was very impressed with the New Country experience. If you're looking for a great selection of pre-owned vehicles and a smooth acquisition process, Johnny and Haris deliver a very customer-centric buying experience!

Our experience was so terrible, its hard to believe. Our local mechanic had put it on his computer…read moreand told us the issue in 5 min. We took it to Audi to see if the repair was covered. It took over 24 hrs for Audi to diagnose the exact same issue. In the meantime, they asked us to bring back the loaner they gave us because they had sold that car! (We don't live nearby so this was an imposition). That was a Sat and our service agent told he would check on Monday to see if the repair was covered. By mid-day Monday, we had no word so I texted on the text chain he had provided for questions. After 3 hours with no response I called and found out he was out on training and no one knew when he would be back (!!??). I was transferred to someone else who was quite put out. After several hours, he informed me that the repair wasn't covered. When I asked the cost to repair, he was put out again and would have to get back to me (really, that is not the logical next question?). The cost came in at close to 2x what the local mechanic charges. Needless to say, we did not leave it. But for the 5 min (that took 24 hours) of diagnostic we had to pay $305 (which came in at $355 with NO explanation despite our asking repeatedly). Literally NO ONE could explain the extra $50 charge. This same diagnostic was free at our local garage. I called Audi Corporate to complain. Despite the ability for them to do many things (like reimburse the ridiculous charge!), all they did was document my complaint. We are now getting rid of our 2 Audis and going where service is considered important customer care.

I had a Purosangue service scheduled with Miller. The appointment was booked roughly two weeks out…read more In the meantime, Wide World Ferrari was able to arrange transport and service the vehicle almost immediately, so I moved forward with them instead. On the day of the scheduled pickup, the flatbed driver called with an arrival window that did not begin for another hour, leaving roughly two hours before the truck would actually arrive. As soon as I learned the vehicle was actively being dispatched, I informed him that the Purosangue had already been serviced elsewhere so the truck could be reassigned. That detail is important because the truck was not sitting in my driveway and a driver was not waiting outside my house. There was still meaningful time to adjust the schedule. If the concern was truly that the truck could have been serving another customer, then notifying them while there was still time to reassign it seems preferable to saying nothing at all. Shortly afterward, I received a call from the service department. Rather than a professional conversation, I was met with a remarkably rude, confrontational, and condescending tone. The purpose of the call seemed less about understanding what had happened and more about lecturing a customer. I was told I had cost them money. I responded that if there was an actual cost associated with the dispatch, I would be happy to cover it. The conversation then shifted from money to time. When I asked whether the issue was time or money, there was no clear answer. The call felt less like a business discussion and more like an attempt to pick a fight. What made the interaction even more surprising was that between scheduling the service and the day of pickup, I received no reminder email, no text message, and no confirmation communication of any kind. For a service appointment scheduled weeks in advance, that seems like a fairly basic expectation. Unfortunately, this was not my first experience with Miller. My purchase experience on a brand new 296 GTS was poor enough that I ultimately moved my business elsewhere. The details are not particularly important today. What matters is that the recent service interaction felt entirely consistent with the attitude I encountered during the sales process. Since then, I have purchased six new Ferraris through other dealerships. For service, Aaron and the team at Wide World Ferrari have been exceptional. Over multiple vehicles and several years, they have delivered some of the best service experiences I have had in the automotive industry. Responsive, professional, customer-focused, and despite being significantly farther away, routinely able to arrange transport within hours. For sales, Ian at Ferrari of St. Louis and Pierre at Ferrari of Charlotte are outstanding. They understand something that should not be complicated: respect your customers, communicate clearly, and earn the relationship every day.

Wonderful sales experience. Exceptional customer relations, professionalism and follow up.read more

Great experience with Porsche Greenwich. Danny was incredibly helpful, accommodating, and easy to…read morework with. I didn't expect to get the absolute best deal, but I understood what was fair and never felt pressured or taken advantage of--just a straightforward, professional experience. I ended up going with a different manufacturer, but I'll definitely be back for a Cayenne in the near future. Highly recommend!

Horrendous customer service with a high degree of arrogance. Apparently one of the most profitable…read morePorsche dealerships in the country. Surrounding Porsche dealerships benefit from their poor reputation and reliability. I gave up of a falt they could not or would not fix and benefitted from exceptional service from the White Plains Porsche dealership.

We leased a 2026 QX60 from them. The salesperson was lovely but they are very disorganized and the…read moreentire process took 2 days, 3-4 hours each day & on the 3rd day the car was delivered to us, very late in the day & dropped off by a porter so no one went over anything on the car. The Finance Mgr was extremely rude & kept us waiting for at least 2 hours. We literally got everything signed & done at 5 minutes to 5pm when they closed. And that was after having arrived at 1pm that day to seal the deal. I love the car but o would not recommend that particular dealership

I brought ny car in for servicing. Had a 9:30 appointment; was told it would take 90 minutes. Went…read moreto Starbucks to work. I get no call...At 12:00 after several attempts to reach them, I finally connect with someone. They tell me they are backed up and could probably get to the car in next 1-2 hours! MY FRIGGING GOD!!! No call at 11 or 11:30 to say, hey..we are delayed....if you need to make alternative plans...here is what is going on. UNFRIGGINGBELIEVABLE PATHETIC INEXCUSABLY BAD CUSTOMER SERVICE!!!!!!!! NO MORE! I'm going back for the car. These guys screwed my whole day 12:30 Update: Went back to grab car. Guy behind the desk gave me blank response to question why no call????? Then Sal the manager stepped in. Class Act! Sal apologized said they were wrong offered to give me a loaner, service my car and deliver it to me this evening! So 1 star for AM experience 5 stars for Sal in future, any potential issues, concerns, ask for Sal what happened this morning should not have happened....someone stopped reading the customer service manual early but Sal stepped up to turn the situation around Thank you Sal

I have to shout out to General Manager Garth Brown. We have purchased several MB's from Greenwich…read moreeven tho we live across the state. I have always found the best vehicles and sales staff and experience here. Today I had a slight issue with one of the MB's we purchased last year. Without hesitation Garth went above and beyond what any other dealer in the US would ever do to help us with our issue. This is the type of customer service that has virtually disappeared in service related industry. One thing I do know, Garth did not have to help me, at all. But he stepped up and insisted. I will ALWAYS shop MB of Greenwich first and foremost when looking for my future vehicles.

They give me the insurance for tires and rims and I have a bubble in the tire and a live my car…read morethere to change a tire but them and insurance doesn't change the tire because the car has TC plates but they take my money every month and they don't care for that a I never take any service from this dealer anymore

My experience with CHMC was FANTASTIC! My Salesman was Kyle…read moreDennis and he did an absolutely great job for me. It was a very family oriented experience. I bought a relatively expensive beautiful vintage 356 Porsche. After delivery we did find a minor problem and Michael, the owner stood behind it and supported me getting it fixed 100%. It was all I could have asked. He, his wonderful wife, Bebe and his whole staff were gracious, kind, knowledgeable and helpful throughout the transaction until delivery and beyond. I highly recommend them! Carriage House Motor Cars is an incredible place to see with all types of vintage and new collector cars. I could not have had a better experience buying my Dad's Dreamcar for him! Curtis S. Chastain, Lt. Col., USAF

Extremely disappointed and frustrated with my experience at Carriage House Motor Cars. They kept my…read morevehicle for over a year for what should have been a standard repair, causing me to completely miss out on the summer driving season. To make matters worse, they don't give you pricing until after the work is completed and expect you to pay the full amount without any room for negotiation--classic old-school bad habits and predatory tactics. The staff are incredibly difficult to deal with, highly unprofessional and it feels like they are constantly looking for ways to take advantage of their consumers. Save yourself the stress, money, and time, take your business and your vehicle elsewhere.

The worst kind of bait and switch, underhanded, sleazy car dealer. My experience with them was over…read morethe phone. What a group of incompetent idiots. I got passed on from person to person to person. refusing to honor the deal that was finalized via email contact before I get the strong feeling something very shady is going on with this business would not recommended.

I recently had an outstanding experience at Greenwich Cadillac and couldn't be happier! From the…read moremoment I walked in, the team made me feel welcome and valued. A special shoutout to Lindsay, who was incredible to work with--she was patient, kind, and incredibly responsive. Her thoroughness made the process so smooth. Oliver and Jason were also fantastic, helping me find the exact car I was looking for and ensuring everything went seamlessly. They kept me informed about all the details and made sure I was comfortable every step of the way. I'm excited to be a client of Greenwich Cadillac and look forward to a long relationship with this amazing dealership. Highly recommend!

Albert , the sale person at this dealership is really great . i was able to find my new Corolla…read moreCross LE and traded in my old Rav4

I had an outstanding experience at Toyota of Greenwich! From start to finish, the service was…read moreexceptional. My salesman Albert went above and beyond to help me -- patient, knowledgeable, and genuinely focused on making sure I was comfortable with every step of the process. I also want to shout out Jose and Bob, who were equally attentive and made the whole experience smooth and enjoyable. The entire team made me feel welcomed and well taken care of. If you want top-tier customer service and a team that truly values you, this is the place to go. I absolutely recommend them!

Great people! Keeping our favorite little cars rolling right along! In business now for over 100…read moreyears! Amazing! God Bless them!

We were having some issues with our 81 Vanagan Westfalia on our trip from NC to Maine. Pulled in,…read morewith no appointment and we were taken care of immediately by the owner!! Amazing service!! Thank you so much David!!