We had an appointment set for 4pm on 11-7-19. The service guy called twice to let me know he was…read morerunning late due to unforeseen problems on his last call. He got here at 6 something and stayed until the repair on the gas fireplace was complete. He even cleaned up wires which shouldn't have been there and left it in perfect running condition. He didn't get out of here until close to 10pm. Unbelievable customer service and work ethic. Great job and would recommend highly. Susan O. in West Des Moines

Had them come out to service my gas fireplace. Young man was polite and explained importance of…read morehaving it serviced. Was very impressed and will definitely use them again for our annual inspection.

We had house fire March 14th & on March 21st bought Kenmore washer and dryer in less than 30 days…read morewe had a broken washer, 3 service calls later we are into end of July and have a worthless washer that has the computer board out of it. Poor poor service!

I bought a house that came with all new Samsung appliances purchased through Sears when I moved in…read morethat were never used. The refrigerator didn't work from day one. I have purchased a refrigerator prior to my move with protection warranty, but was told by their sales team I have the protection plan on my appliances at my new home which was not the case (or I could have switched my protection plan over to new refrigerator, but didn't because i thought i had one) Since April i have been dealing with sears for repair services for this Samsung Refrigerator. No one in area works on Samsung I am told and it takes 2 weeks to get a repairman to come out. After 2 months and the refrigerator not working my father in law goes to the store and they get a repairman out the very next day (even though we are told there is no way to get kne soo et than 2 weeks) So unless you are a man you can't get service from this place for teo weeks. Then once thier repair man says he cant fix the refrigerator and they cant replace anymore parts they tell me to contact Samsung about thier warranty. I'm still dealing with this issue and Samsung asks me why sears isnt taking care of this matter for me???? Terrible place every time we had a question sears workers couldnt answer it and had to wait for the owner to get back to us everyte to answer queations. They wasted 2 months of my time. I was told bu Samsung I have to go through thier process now to get a new refrigerator replacement!!!! Terrible I will never shop here again! Melissa

When my Jeep broke down at 4am in Lamoni (about 10 hours from home) everyone who stopped to help me…read moreon the side of the road told me to go to Greg's. They said that "he's a straight shooter" and "he'll do you right." They were absolutely right. I couldn't have been more impressed by the customer service, friendliness and speed of my repair. The guys in the shop were excellent, showing me exactly where the problem had occurred in the engine (water pump) and how it was connected to everything else. They got the part in within an hour and I was back on my way $220 later. This price also included an oil change and an quick AC repair, by the way. (Google searches indicated that this would normally have cost me $400-600 for the water pump alone, but Greg's doesn't overcharge for labor!) This repair shop is a gem!!

Ol' Mark put in a new clutch in my '91 RX7 back when I had it. Did a fine job too. No complaints…read morehere. I think he thought my RX7 was from outer space though. I don't think he'd dealt with the Wankel Rotary Motor before. It's OK Mark...the RX7 isn't from Mars...it's from JAPAN!!!

Quick and polite. They asked me questions and did a good job at a fair price. Can't ask for more…read morethan that.

The best oil change in town. Probably not the cheapest, but in my opinion definitely the best. The…read moremanager or franchiser is very kind and always educates you on what they're doing to your vehicle. Honest, quick and good value.

it was raining and misty and cold, and my tire light was on and I knew I had a large load in my…read morecar. My tire light came on so I stopped at Barrs The young man fixed my tires, and then I saw my mudflap was the noise I was hearing because the bolt broke loose so he used 2 zip ties and he snugged it down for me till I could get a bolt in and had me done in like 30 minutes or less didn't want any money for it but I paid him anyways those kind of people are the ones you love and you always go back to And. I'm gonna go back today.! if I can lol got a call see if I can get in. Thank you, Barr Tire Service!!

I made a appointment for 11:00am I got there 30 mins early. They got my truck in early. They have a…read moregreat team at Barr Tires. Just from setting in waiting area and listen to employees taking care of other customers. They was going above and beyond for every customer. Amazing customer service. My truck was done fast.

They were very Honest. Told me what they could and couldn't do for me. I appreciate that.read more

Had a great experience and the service was excellent. I will recommend thier services to other…read more They are a great examplevofvwhat customer service should be. They take the time to walk you through the repair needs.

I find these guys, Blacks and Blackwell to be the most honest repair places on this (West) side of…read moretown. Management here is excellent. Brandon, Ryan and Rick all keep the place running smooth. They have Wifi while you wait. Place is clean, prices aren't too bad.

Friendly staff, often they can fix my car the same day and offer a ride back home or to work. Very…read moreconvenient location close to downtown Ottumwa. Generous hours of operation.

I was in Leon, IA several weeks ago and needed an oil change. They drove to my location and picked…read moreup my car, took it to the shop, did the work and hrought it back the same morning. They were also very friendly