I am so extremely disappointed with the lack of service by this company. I spent a considerable…read moreamount of time reviewing their floral offerings on their website before finally settling on one design. I specifically chose the design I did because of the floral content as well as the color scheme. I specifically chose one that did NOT have bold colors. I even spoke to the shop the day after I placed the order to confirm delivery time and no mention was made at all about needing to make any changes. This business apparently uses an iPhone for their business phone and employs text messaging. That's not a problem at all however it does demonstrate the ease at which communication regarding changes could have been. Instead they chose to use completely different and cheaper flowers in what they delivered vs what I ordered. I say cheaper because anyone who knows anything knows that mums are cheap and when it comes to Hawaii so are bird of paradise. They grow everywhere. I was told that "some of the flowers were out of season". Which ones? The noticeably missing ORCHIDS? I'm supposed to believe that orchids were "out of season" on a Hawaiian island where orchid leis abound? All I wanted was what I ordered. Nothing more, nothing less. It was intended to be for my sister who was getting married and it cost me $157!! If I wanted the flower type they gave me, I could have ordered a significantly LARGER arrangement for less money!! In the screenshots you can see the shop insisted they would go pick it back up and they would reach out to the bride. I felt this was disruptive but whatever. Well, they NEVER did that. This matters because of how they handled my dispute with PayPal. When I tried to follow up (as seen in the text conversation) they blocked me. I tried calling and it wouldn't even ring it was immediately sent to voicemail. That's what happens when you're blocked. I opened a dispute with PayPal since there was no further way for me to communicate. They first offered me $75 as a partial refund. Unacceptable. I'm not paying even $1 for something I didn't order. It takes time to move through the dispute process so approximately 2 weeks later they did offer a full refund. The catch? They wanted the item returned with a tracking number. What a scam. They knew full well that wasn't possible and would cause the case to be decided in their favor and they get to keep my money. What was I supposed to send them? A box of random dead flowers? Those flowers were long dead and in a Hawaiian landfill somewhere. They could have had their product back had they gone and picked it up like they said. They never even attempted to reach out to her. If I could give them zero stars I would. I'm not one to make negative reviews, I prefer to leave positive reviews because there are never enough of those, especially for small businesses. These people cheated me out of my money and I would never recommend them to anyone. Ever. I think they know how to work the system and have likely done this to people before. Shame on you for taking advantage of anyone in this economy where folks can barely afford groceries. Definitely no mahalo here.

The only people to get flowers from on the Big Island. I've used Nicco's a number of times for…read moreanniversary, birthday, Valentine's Day and I have not been disappointed. A true Hawaiian icon, they're friendly, prompt, and a delight to do business with. Excellent flowers and arrangements.

Very nice store with great art pieces…read more Bought a really cool wall gecko sculpture made from recycled metals. The photography, paintings and sculptures were very unique and they had things we didn't see at other stores. If you are looking for a really nice souvenir to remember your trip, this is a great place to visit (in the Kings' Shops). I loved everything in there.

One of our grandsons was with us on our trip to Hawaii and he was looking for a place he good get…read moresome souvenirs that were clearly identifiable as Hawai'ian. Unlike the Gulf Coast of the mainland, we struggled to find those shops in Hawai'i. Fortunately, we found Pacific Nature in Queens MarketPlace near our hotel. This place was loaded with items including jewelry, artisan items, and just enough of the kitschy stuff that made him happy. Want a hula dancer for your dashboard? They have both genders. Want some small animals made from shells or stones? Got'em. Magnets, post cards, kids tee shirts? Check! Just what we were looking for. Review #2368

DON'T SHOP HERE!!! I purchased a lava bead bracelet. As soon…read moreas I got back to my car I went to wear it and the string broke and beads went flying in all different directions. I gathered as many beads as I could find and took them back with the receipt. I was told as soon as I left the store they aren't responsible for things if they break! Geez! What a waste! I feel sorry if a child buys something here with their vacation money and has a similar problem. :(

This is such a lovely shop! Everything is so beachy and gives a very aloha vibe. They carry things…read morethat I've been trying to find but have not been able to find anywhere else but here on the island. I ended up getting some more higher quality souvenirs here. There's a section for everyone here. Home, kitchen, bath, stationary, food, seasonal, and kids. They had a shell section to buy individual shells. I collect shells and thought that was pretty neat! I've never seen that anywhere else. Staff was very friendly. She guided me through the sections and offered suggestions on what I was looking for.

Cute little shop but customer service was markedly disappointing. I bought a cute ornament clearly…read morelabeled $8.80, but the register read $9.80 and the employee told me it was simply a tax difference. When I pointed out on the receipt that it was a mislabeled price instead of tax, she did not offer a price match on their mistake.

Absolutely loved this place! There were so many adorable crafts and Xmas ornaments. Found the…read moreperfect ornament to take home! Lots of options to choose from and gifts for family and friends. Loved the hospitality and management!

If you are looking for a unique souvenir to take home with out blowing the bank account then check…read morethis place out. They have some really nice artistic products that I haven't seen at other stores. Even if you don't buy anything it's fun to look around at all of the one of kind products.

Lamont's is a nice little boutique shop at the Fairmont Orchid. Their operating hours are pretty…read moreawesome, they're open late. They have tons of cute souvenirs and trinkets for sale like little honu (turtle) figurines, seashells and jewelry. Being at such a nice hotel, I wasn't surprised that everything was way overpriced. They don't have too many snack options, just some candy bars, chips and bottled drinks. I ended up buying a little purse. Silly me, who owns like, a hundred black purses bought another black purse though they had a huge selection of colors. When I flew back home, I had total buyer's remorse and wish I had gotten the coral colored purse instead. I ended up calling Lamont's and apologizing for such a weird request by asking if I could mail the black purse back and they could mail the other color that I preferred. Rodlynn, the shop's Supervisor said that it wasn't a problem. I mailed the purse back the next day and got the other one within a couple of days. Needles to say, Lamonts offers great, personalized customer service. I hope I have the pleasure of staying at the Fairmont Orchid again and shopping at Lamonts.

A fun little gift shop with a beautiful selection of gifts that are high quality and beautiful…read more It's exactly what you would expect to find at a Fairmont hotel. Don't come here if you are looking for a deal!

Love the arrangement I received for Mother's Day. The delivery person had a challenge finding our…read morehouse, but she found it. The flowers are fresh and the roses have a beautiful fragrance. Still looking great 4 days later

Order my mother in law flowers to be delivered to her on her birthday. Placed the order on 8/15/26…read moreto be delivered on 8/28/26. I payed $78.20 plus delivery fee and tip for a total of 109.87. What was delivered was no where close to what I ordered. I ordered the premium bouquet and what was delivered didn't even look close to the standard. I emailed the shop waited a few days then called and left a message, giving them a chance to rectify the situation. I never heard back from them. Very disappointing. There was also supposed to be a balloon delivered with the flowers and there was none. After reading other reviews, I do not recommend doing business with them.