I am so extremely disappointed with the lack of service by this company. I spent a considerable amount of time reviewing their floral offerings on their website before finally settling on one design. I specifically chose the design I did because of the floral content as well as the color scheme. I specifically chose one that did NOT have bold colors. I even spoke to the shop the day after I placed the order to confirm delivery time and no mention was made at all about needing to make any changes. This business apparently uses an iPhone for their business phone and employs text messaging. That's not a problem at all however it does demonstrate the ease at which communication regarding changes could have been. Instead they chose to use completely different and cheaper flowers in what they delivered vs what I ordered. I say cheaper because anyone who knows anything knows that mums are cheap and when it comes to Hawaii so are bird of paradise. They grow everywhere. I was told that "some of the flowers were out of season". Which ones? The noticeably missing ORCHIDS? I'm supposed to believe that orchids were "out of season" on a Hawaiian island where orchid leis abound? All I wanted was what I ordered. Nothing more, nothing less. It was intended to be for my sister who was getting married and it cost me $157!! If I wanted the flower type they gave me, I could have ordered a significantly LARGER arrangement for less money!! In the screenshots you can see the shop insisted they would go pick it back up and they would reach out to the bride. I felt this was disruptive but whatever. Well, they NEVER did that. This matters because of how they handled my dispute with PayPal. When I tried to follow up (as seen in the text conversation) they blocked me. I tried calling and it wouldn't even ring it was immediately sent to voicemail. That's what happens when you're blocked. I opened a dispute with PayPal since there was no further way for me to communicate. They first offered me $75 as a partial refund. Unacceptable. I'm not paying even $1 for something I didn't order. It takes time to move through the dispute process so approximately 2 weeks later they did offer a full refund. The catch? They wanted the item returned with a tracking number. What a scam. They knew full well that wasn't possible and would cause the case to be decided in their favor and they get to keep my money. What was I supposed to send them? A box of random dead flowers? Those flowers were long dead and in a Hawaiian landfill somewhere. They could have had their product back had they gone and picked it up like they said. They never even attempted to reach out to her. If I could give them zero stars I would. I'm not one to make negative reviews, I prefer to leave positive reviews because there are never enough of those, especially for small businesses. These people cheated me out of my money and I would never recommend them to anyone. Ever. I think they know how to work the system and have likely done this to people before. Shame on you for taking advantage of anyone in this economy where folks can barely afford groceries. Definitely no mahalo here. read more

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The only people to get flowers from on the Big Island. I've used Nicco's a number of times for anniversary, birthday, Valentine's Day and I have not been disappointed. A true Hawaiian icon, they're friendly, prompt, and a delight to do business with. Excellent flowers and arrangements. read more

Do not ever use them for arrangements and home deliveries. I had ordered an arrangement for a friend's birthday a week prior to the day. I was very specific as to what colors I wanted to have in the arrangement. First, it was never delivered until 5:30 pm they stated it would arrive around noon. I had to call to let them know and the woman who answers the phone gave me multiple excuses. They delivered another one today with a broken vase and the flowers falling out to the ground when a guy delivered it. I specified bright colors and to add orchid no orchid to be found. I just called her again to ask for my money back and she screamed at me and said island life is not for me. I honestly have no idea why she said that. In addition she promised to make another one and have it delivered again tonight. This is my first experience with Nicco's. What I can say is use Grace Flowers in Honokaa' they are wonderful. Grace delivers on time and they make stunning arrangements that match the price. read more

We had a vow renewal the same day, and found her on yelp. The actual flower shop is located in the back halls of the Westin hotel in Waimea. You will most likely need to get an employee to guide you there. As soon as we arrived, Valerie and Lahelia took such good care of us. Valerie was so attentive to my wife's needs. My wife had just lost her mother recently and wanted a special tropical wedding bouquet with a charm that contained her mothers picture attached to it, which we brought in, And Valerie helped us to create the perfect bouquet! She seem to be so in tune with what my wife needed. They are both super down to earth people .And the price she gave us for the bouquet was more than reasonable! SO HAPPY! These two ladies are the real deal!! Genuinely good people. read more

Today is my dad's wedding, and we needed to find a last minute maile lei... good thing I called Nicco Floral Design. Within an hour and a half of my phone call there was a lei waiting for me at the front desk of a neighboring hotel. So so so grateful for this experience!! read more

Fantastic! Beautiful arrangements for small gathering in my home. Delivered to me on a Sunday am. Hope to use them again! read more

I LOVE Nicco Floral Design!! I highly recommend them to anyone looking for beautiful flowers and exceptional service. I dealt with Valerie who was especially wonderful!! I can't say enough good things about her. Over the phone, she helped pick out gorgeous arrangements and made sure they would be in our friend's room upon their arrival. Our friends had been through a lot the past year with more challenges ahead. Valerie was caring and compassionate. She answered all my calls and texts quickly, which is always a good sign and made me feel confident that I'd picked the right place. She even sent pictures of the arrangements before they were delivered. Exceptional in all aspects!! read more

I was looking for a florist in Kona to send a tropcial floral arrangement to my family staying at the Four Seasons Resort Hualalai. I saw that Nicco Floral had very good reviews on Google and Yelp. I called and spoke to Richard and he was so lovely on the phone. He told me they do great work and I would be so happy with the results. When I called back to reconfirm everything I spoke with the owner Valerie. She assured me it would be a very special arrangement and would text me a picture before it was delivered. Wow was it special! It was a beautifully designed tall tropical flower arrangement with gorgeous local vibrant flowers. The flowers were delivered on time to the hotel. My family was so surprised to receive such gorgeous flowers. I know Valerie made it extra special for me. I was so appreciative of her outstanding service. If you are looking for a florist in Kona don't look any further than Nicco Floral Design. They do beautiful work and it was a pleasure to work with them. They also ship all over the USA. I know I will be ordering again from Valerie in the future. read more

They were very helpful in choosing the arrangement, and the recipient loved it. I chose them because there were many arrangements that I really liked on their web page. read more

Wonderful and friendly locals that accommodated my very last minute delivery of leis to my family. They were so patient and kind making sure everything was perfect for a very special day! Support Local!! Mahalo! read more

I am truly blessed with the help I received by Valerie and her team! Called from a different island to order a set of beautiful flowers to my brother and gf on having a baby boy. Me not knowing where they r located and how far the hospital was. I was told it was a hour away from there location but was willing to go. The kindness they show made my heart full. My brother has been thru a lot and knowing even tho I'm far away from him, this gift of flowers made his day. Thank you Nicco Floral Design read more

Nicco Floral Design - Flowers - Florists Near Me - Kamuela, Hawaii

In just 30 minutes they fulfilled a last minute request for our Big Island photoshoot! We appreciate your kindness & Aloha spirit! We loved our Hakus! Thank you so much! Mahalo! read more

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I'm not sure if it's COVID or what, but, I called 8 different flower shops before someone at Nicco's answered. Only one place even bothered to call me back out of the 8 in a week's time. I'm glad for it, as working with Valerie at Nicco's was amazing. I was near tears when I called, thinking I would not be able to get flowers in time for my friend's funeral and not only did she make it happen, the arrangement was a jaw dropper. Being in a hotel, you might automatically think the cost will be more, but, the arrangement exceeded my expectation for the amount that was charged. I highly recommend this shop for any of your needs. If you're having an event, like a wedding, I can tell you that Valerie has a calming effect in the most stressful situation. read more

I live on Maui and needed a lei for a colleague who was retiring that worked at a neighboring resort. Spoke to Valerie who was so helpful in her suggestions. I was able to order a beautiful five strand Maile lei. Valerie, thank you for your help, my friend loved his lei. read more

I called on Wednesday for a completely last minute decision to get our daughters hakus for our 20 year vow renewal ceremony on Friday. Oh my gosh, they were amazing. Beautiful, fragrant, just perfect! I would definitely recommend this florist for any of your needs. I received so many complements. I am so happy!!!!! read more

Nicco Floral Design - Beautiful floral wreaths! - Florists Near Me - Kamuela, Hawaii

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My brother was getting married and forgot about his wife's bouquet! Called Nicco and she was so incredibly helpful. Was able to get a bouquet within a week notice and it was beautiful!! Pick up was also easy! Definitely Recommend! read more

We were celebrating our 10 year anniversary and was I looking for a haku lei for my wife. Last minute I called Nicco Floral and they were so accommodating. I told her what I was looking for and she gave her suggestions. Turned out to be perfect! read more

Nicco Floral Design - Haku lei - Florists Near Me - Kamuela, Hawaii

My friends and I wanted to send flowers as a birthday gift very last minute. Nicco Floral Design was able to help us and offered same day delivery. Wonderful customer service and would highly recommend to anyone. Thank you! read more

Valarie is such a kind warm hearted person and she makes incredibly beautiful bouquets. I couldn't be happier with the beautiful flowers and the timeliness of her delivery. It's clear she puts her heart into what she does ! read more

Val was so much fun to work with! When my husband first called her to discuss flower options, she was en route to another event but gave us the time to explain everything in detail. I mentioned I had my own wine bottle vases that were previously spray painted & was told to bring them to her when I picked my flowers up. She is so much fun to work with! I brought along my maid of honor and she literally gave us so many floral options to choose from. She showed us how to decorate a few bottles of our choice and then let us have fun with it. It was around 8pm when I picked my flowers up from her and she was the greatest! She really took her time to make sure her client was satisfied. She also did an excellent job on my haiku! Side note: She lives in Keauhou and I live in Waikoloa. She had forgotten my husbands lei for the wedding so she agreed to meet me at 7am at my house all the way in Waikoloa to deliver it to me! She rocks!! read more

Nicco Floral Design - Florists Near Me - Kamuela, Hawaii

I called needed some flowers for my fathers ash scattering ceremony and Val was very helpful! She suggested the Maile Lei and other flowers. She even delivered it to my hotel that day! read more

I wanted to get a tropical floral arrangement for my husband's 50th birthday while staying at the Mauna Kea. I called the hotel to inquire if they could recommend a florist and they suggested Nicco Floral Design. So, I called and spoke with a very nice woman who walked me through the very simple process of ordering an arrangement for delivery. I gave an "all in" number and they were able to work with my budget and have the flowers delivered to the hotel. When they arrived, I (and my husband) was truly blown away by the beauty of their work! It was stunning! I'm usually a bit of a control freak, but this was such a pleasant surprise - just let the experts do their work. Excellent experience from start to finish and I only regret that I won't be able to take this living piece of art back with me. Thank you! read more

I'm not familiar with the area and needed to send birthday flowers with same-day delivery. I stumbled upon Nicco with a google and yelp search and decided to give her a call to see if she could accommodate. She went above and beyond to make sure the flowers were sent that day. Not only was she a lovely person to chat with, she was so knowledgeable about flowers, plants, and Kona. She listened to what I wanted and knew exactly what to do and created the chicest bouquet. 5+ stars highly recommend!!! read more

Nicco Floral Design - Chic all white hydrangea bouquet with a hint of green - Florists Near Me - Kamuela, Hawaii

They are the best!! I always get leis for the girls in my Ohana and they are so fragrant and beautiful. They love them and look forward to getting them every time. They even helped us out with some lei poho leis for my baby girls. Mahalo for being so great to us! read more

Valerie was nothing short of amazing in pulling off a same day floral delivery! She was even flexible to allow a change of delivery location after I found out the person I was sending flowers to was being discharged from the Waimea hospital and heading home to Kona. Flowers can add such a meaningful touch, and Valerie helped me to convey my love to a family member by way of a beautiful bouquet. I'll definitely be recommending Nicco's to my Big Island friends and family because of the excellent service I experienced yesterday. read more

I contacted Niccos from California as I wanted to look into wearing a Haku for my 5 year anniversary photos on the big island. Nicco was so helpful and amazing, she knew exactly what I wanted and made the most beautiful Haku for my photos this evening! I can't thank her enough, she made my vision for my photos a reality! She also made a ti lei for my husband as well. Thank you Nicco! :) read more

Nicco Floral Design - Thank you Nicco! My Haku was absolutely beautiful! - Florists Near Me - Kamuela, Hawaii

I had the best experience with this florist. Same day delivery of a beautiful tropical arrangement for Mother's Day. I will definitely be using Nicco again and again! read more

Nicco Floral Design - Florists Near Me - Kamuela, Hawaii

I cannot say enough good things about Val and Nicco floral design. It's really convenient because they are right there at the Hapuna Prince hotel. My wedding turned out so beautifully because of their floral work. My bouquets, bamboo arch, centerpieces, and manzanita trees were just gorgeous. Val is very organized and remembers everything and has great beautiful vision. She helped me out with how my florals were going to look for my wedding and it was beautiful. Everything was beautiful and perfect about my wedding. I cannot say enough about how Nicco floral design was a big part of it. read more

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Ordered 3 leis and a Haku for our elopement from Niccos on the advise of our officiant. To say that I was disappointed, is an understatement. I'm leaving 3 stars because we at least ended up with pretty flowers, but they were far from what I had ordered, even after them attempting to fix them. read more

I was really looking forward to having Nicco's as my planning service, but today was given a rude awakening as to how things must operate (though the gal I spoke to assured me they aren't). I'll let you decide. I initially contacted Nicco's on February 21st. I explained several times that only our venue was booked and nothing else. I spent hours sending pictures of what I was interested in and explaining what I needed for planning. On March 7th, I explained that I would be driving from Hilo so wasn't easy for me to get there and we in the next few days planned to meet March 14th at 10:30 am (a day and time she proposed) because I told her I work all week and have no time except the weekend which is why I need a planner in the first place. Today, 5 minutes before I was going to leave for the 1.5 hour drive, the person I was to meet with and had been emailing called me up and told me she had a wedding in Kona that she had to do and couldn't meet with me, even though she had set the appointment up with me. She then proceeded to ask what I had booked already and hadn't recalled any details of what I had sent her by email. She also went on to try to convince me of how they do private jet weddings and really beautiful weddings. She then went on to explain that they only use one caterer and that I had a big list of one's she doesn't use (which she had me mistaken for someone else since I literally gave her no list of vendors). She also asked me if I could meet sometime during the week or if I could just meet later in the day. I told her again I have a busy schedule and that I couldn't meet during the week and again said we are driving from Hilo. She then said she didn't realize we were driving from Hilo and would call me back to see if there was another coordinator that could meet with me. When she called back, I told her not to bother, since clearly she 1) doesn't have her schedule organized to know she had a wedding she was already working on and couldn't meet today (we had this appointment planned since March 10 so she should have known what appointments she already had 2) she literally remembered nothing about what I had put in writing on our emails, 3) was calling last minute to reschedule when we had told her we were driving from out of town. I don't know about you, but for something as simple as an appointment, if you can't even handle coordinating that, how successful can a company be at coordinating a whole wedding and reception? She started almost chanting every client matters and every client is important, but I am a results oriented person and actions speak louder than words. Flaking out like that does not prove that every client matters to Niccos. If anyone wants any more details, you can contact me. I would highly recommend strongly reconsidering using this company. They may actually be good, but for the kind of money a wedding costs, who wants to take a chance of things being botched on the big day? read more

Nicco's florals is the bomb . Val took care of my flower arrangements for my wedding and they came out beautiful . My husband gets me my anniversary flower arrangement every year from Nicco's and they have always turned out so gorgeous . Mahalo! read more

Nicco Floral Design - My beautiful center pieces made by Val for my wedding day - Florists Near Me - Kamuela, Hawaii

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An Update, I contacted the store, and they were AWESOME!! They apologized and replace the arrangement and even brought an extra one. WOW!!! Now that is customer service. Mahalo Nui Loa! I was impressed by the level of care, and the new arrangement is still on my dining room table over a week later! read more

I can not say enough good things about Niccos They do amazing work and definitely go above and beyond. If any business wants to know how to increase their business, they should take note from these guys. They truly are amazing!!!! read more

i can't be more happy , Val who i called and helped with an order for a flower arrangement to be place at a gave stone due to me not being there calling from san diego , did me most wonderful favor to go there on my be half and place there for me, i just cant thank Val enough and i will be ordering more again thank you so much read more

Florist located right in the Hotel complex that Mom lives, convenient and accessible. They do a first rate job. Will use again.

My husband ordered me some flowers for Valentines Day 2/14/2020. Well my husband kept calling the florist to see were the flowers were and they told him its on its way this was 2:00pm, then tells him an older gentleman 78 years old was delivering the flowers. So okay I get off at 3:30 pm and still no flowers. I called to cancel and they told me no you cannot get a refund I said wait a minute I'm off in 10 minutes and still no flowers so she told me hold on she came back on the phone and said I guess the manager will call to refund my husband. Well the manager didn't call so my husband called on Saturday 2/15/2020 and the manager said we are so sorry and you wont be charged for the flowers. So 2/17/2020 I get a voicemail telling me my flowers were delivered in the luggage area so I called the florist and said this was supposed to be cancelled and she argued with me that she cannot give the refund and that there was 500 and something people ahead of my husband when he called. So I told her okay we will just have to dispute the credit card charge as soon as I said that she returned to the luggage area to pick up the flowers. Well don't tell my husband it will be delivered in the morning when it wasn't delivered and my surprise wasn't a surprise anymore. Also why was my flowers delivered to luggage area when I have an office isn't that what you pay for them to deliver to you. Very bad experience. Would not recommend this florist to anyone. read more

Nicco Florist did the Ash Hoo Kupu Ti Offering and Maile Lei for the Scattering of my husband's ashes. It was the most beautiful arrangement!! In addition to the arrangement that held the ashes and the accompanying Maile Lei, she gave us enough rose petals for everyone to throw in after the ashes. I wanted to tell you a bit about our ceremony. We chartered the boat (from your suggestion) from Kohala Divers. They were wonderful to us! We had 15 in our party. The Captain took the boat out opposite the home when we were staying and where Ken stayed last November. It is in Puako. We prayed, held hands, said our memories of Grandpa Ken, Uncle Kenneth...everyone was a part of this...and we cut the bag and I put out the first part and everyone had a turn to put the ashes into the ocean. We kept the plastic bag (per your suggestion) and put the Ti Offering into the ocean, followed by the Maile Lei, followed by the handful of rose petals. The Captain then circled the place where we left the ashes and flowers...he circled three times, blowing his horn each time...for love, honor, and respect. It was very moving, very beautiful and something that none of us will ever forget. I can't thank you enough for all you did to make this a very special occasion. I have left instructions with my heirs to repeat this same event for me when it is my turn to be remembered...and to have you do the honors. I hope they remember my wishes. Thank you, Val. You should be proud of the wonderful services that Nicco Florist offers. read more

This company went above and beyond to help create my vision. We came to Hawaii for my dad's 70th birthday. I wanted a big, beautiful, tripical bouquet to be waiting at our rental house when we arrived. We arrived on January 1st and so the flower shop was closed. The staff at Nicco Floral Design delivered the flowers the day before and left them outside the house so that houskeeping could put them inside the day that we arrived. The rental house was remote and behind a locked gate with a code. Despite all of the detailed instructions I gave them and the complicated nature of the delivery, they made sure that my dream came true. When we arrived at the house and my dad saw that gorgeous bouquet sitting on the table with the card from us, he had tears in his eyes. Thank you Nicco Floral Design for being so amazing! read more

Nicco Florist is great! They are quick to reply with emails and always full of suggestions when I'm in need of a specific color of flower. A recent event was unfortunately canceled due to unforseen circumstances and Nicco was able to accommodate this. I greatly appreciate their assistance and will continue to use them in the future. read more

Valerie was instrumental in advising and assisting with the florals for my daughter's wedding. She also taught us how to arrange the center pieces, greens and flowers, recommended the kinds of flower which she ordered, and all the flowers came in on time and beautiful. We learned how to fluff the carnations, and Valerie was so generous with her time and space to let us work there at Hapuna Prince. read more