It has been a long time since I've had such a terrible retail experience…read more.. I've been coming to this store for years and the product is fantastic. The selection is great, but year in and year out, the service gets worse and worse. This time was, the worst it has ever been... The doors were locked even though it was prime open hours (about 4pm). I saw half a dozen customers come to the store and be turned away because the doors were locked. I actually spoke with one the customers, and he said he had been checked the door several times in the past 15 minutes. I called the store, and only then did the girl materialize after about 15 minutes of waiting, and unlock the doors. While in the store, the sales girl made no attempt at helping us with finding product, selecting a size, etc. She made no attempt in any way to be helpful. It was truly amazing. My partner and I could not believe it. This girl was dead inside, and almost ruined a perfect day. I will say that Rip Curl really has to do better and their employee selection. Rip Curl makes wonderful items, and this store is a regular stop for me; they need to find better retail associates. Please! Be warned... Be careful... Parking is great. Store is generally clean, and this day it was full of boxes around the counter.

I was in for a treat when I walked into Rip Curl Surf Center. Right when I walked in I was greeted…read morewith a sweet young tall boy. He was kind enough to help me get to the top rack and search for something I needed for my son! I'll be back again! Thank you!

Definitely wasn't feeling the Aloha in this store. Solid selection of items and ended up finding…read morewhat I needed but the girl working there wasn't helpful. I grabbed one of the metal sticks to get down what I needed. How was I supposed to know I wasn't allowed to use them? the girl had such an attitude with me for doing that and was very passive aggressive afterwards. Shame.

Staff is friendly, store was clean, price is somewhat reasonable, sizes for kids and adults.read more

Closing their doors permanently. I think they have filed…read morefor bankruptcy. Closing in Tucson Arizona too. Did get a nice hooded windbreaker for my husband.

I would absolutely recommend this business!! Tiare was so amazing & I am so grateful for all her…read morehelp! Not only was she kind to everyone that walked into the store, she sold other items to me that I wasn't planning on getting. She knew a lot about the make, design, and Hawaiian culture that made me not want to leave the store without those items. My shorts went missing the same day earlier at the pool and she just completely my day! I was so happy I called my friend and now I am going back tomorrow to buy them a few shirts that can only be found here also. A little bit of kindness can go a long way. I'm very grateful for this experience. Mahalo Tiare!

I love this surf shop! They have so many cute things. I got the cutest new suit and I'm so happy I…read morecould find some nice looking shirts for my husband.

Great prices for beach rentals! (up to 24 hr use)…read more Came here to rent an umbrella, and two boogie boards for the day. The employee that was working was extremely friendly. We got a 25% off coupon afterwards and I ended up using it that same day. I bought a tank top and the material is very soft and comfortable. The employee was even nice enough to let me try on the tank top before purchase just to see if it fit well. Most shops in this area open at 10AM.

Our group of 3 had a blast learning how to surf! Our instructor Ky was very patient and made us…read morefeel comfortable when giving us advice and working with us to get up on the board. While we were waiting for waves, we had fun conversations and Ky gave us a lot of great recommendations around the island. Highly recommend!!

Great owners. Lots of info and videos on the prone paddle board I bought. They sent the board to…read moreHonolulu quickly and safely. The price of shipping was included in the cost of the board. The board came with 3 skegs, a chin rest, a coiled leash, a sock, and a travel bag. Great bargain for an innovative and well made prone paddleboard.

We spent over $500 on back-to-school clothes. And got a couple of stickers that they forgot to put…read morein the bag. we returned the next day to get the stickers which were sitting on the counter not in the case. The girl said sorry, can't give them to you made us re-purchase the same stickers we had already purchased. Horrible customer service. Guess $3 stickers are worth losing repeat customers to them. Not great business or customer service. Won't return!

The Sales associates here were very kind and funny! HIC brand has some great stuff and this was the…read moreonly place we could find a 4x for my husband! Thank you!

Great options of adult and kids swim clothes. Very friendly and helpful service. They also rent…read morebeach chairs and umbrellas.

This review is for a weeklong "high performance" surfboard rental. I wanted to chime in here for…read moretwo reasons: first, because other reviews don't discuss the weekly or high-performance rentals. And second, because this place has some less-than-stellar reviews that I feel might not be totally warranted. The staff members I spoke with during pick-up and drop-off were both super friendly-- way more so than I expected. The board itself was not exactly "high performance" compared to my favorite boards back home, but it was definitely better than the Wavestorms and NSPs you commonly see for rent on beachfront stands. Can you do better elsewhere? Maybe, probably, if you put some legwork into finding alternatives. But there aren't that many other options if you're on the northwest side of the Big Island. Anyway more about the rental itself: The boards are epoxy but somehow the one I got was not as chattery and stiff as other epoxy boards I've used in the past. They're not exactly "real" hand-shaped (or even hand-finished) boards you would get from a "core" surf shop, but they seem a lot better than the average mass-market pop-out. They also said I could come and swap out for a different design during my rental period if I wanted as well. There were short boards, mid lengths, and longboards. Thrusters, single fins, and 1+2s mostly. Not gonna replace my quiver back home, but a totally fine experience all around.

I almost never write reviews, but this experience absolutely deserved one…read more I accidentally booked my 8-year-old daughter's private surf lesson for the wrong Friday. I called the day before the lesson I thought we had booked, expecting there was no chance they could fit us in. Ben, the co-owner, couldn't have been kinder. He immediately said, "No problem," rearranged things, and even taught her lesson himself. From the moment we arrived, I knew we were in great hands. The safety instruction was clear, thorough, hands-on, and incredibly well done. It was obvious that every instructor has years of experience and genuinely cares about keeping students safe while making sure they have an amazing time. The entire atmosphere was calm, welcoming, and laid back. As a parent, I felt completely comfortable watching my daughter head out into the water. Harlowe is naturally a little shy, and Ben met her exactly where she was. He built her confidence from the start, made her feel comfortable every step of the way, and somehow had her smiling, laughing, and catching wave after wave. She had an absolute blast. I've taken surf lessonsp over the years, and this was, without question, the best experience we've ever had. If you're looking for surf lessons on the Big Island, this is the place. Professional, patient, safety-first, and genuinely fun. Thank you, Ben, for making one of Harlowe's favorite memories of our trip. We can't wait to come back!

INTRO Friendly shop with fair prices, but board quality can…read morebe hit or miss - especially some of the soft tops, which may be waterlogged and very difficult to surf. Definitely inspect your board before heading out and if you get a bad board, simply head in and swap it out. They will be very cool about it and likely give you more time in the water for the inconvenience. THE STAFF Very, very friendly and welcoming. No issues here. THE BOARDS Beware: some of the soft-top boards may be waterlogged. Pick them up - if they're unusually heavy, they're likely full of water and will surf terribly. I raised this with the leadership team, and Ben said they're going to do a better job inspecting the rental quiver to ensure boards are ready to ride. When in doubt, opt for a solid 8-9' hard top. BOOTIES You may think you want them to get out past the ~10 feet of rocky bottom. Not the end of the world - smooth rocks and ZERO sea urchins. They'll tell you they're everywhere, but you're only touching bottom for a couple seconds as you enter the crystal-clear water. Bring your own or rent for $5. If I had to do it again, I'd skip the booties. THE WAVES Scout the waves first. This is not Waikiki. This spot is hit or miss. THE CROWD Perpetual surf school sitting in the best spot in the lineup. No issues with them personally, but it does make the area feel crowded. OVERALL You're surfing in Hawaii - it's always a good outing. This is the best rental option for this beach. The staff is great and the prices are fair. Just double-check the surf and your rental board before paddling out, and don't hesitate to return to the shop during your rental to swap boards. They're happy to help, and if you lose time due to a bad board, ask for extra time - their team will likely make it right.

Best private beach in the Kona area! It was so nice to have nice shady spots to relax and enjoy the…read moreday. The bay was amazing and the water crystal clear! We were able to get some very tasty beverages and some yummy food at the Napua, as well. Definitely recommend going here if you have the access!

Hands down 5 stars for everything! Best Beach on the big…read moreIsland in my opinion. Perfect spot if you have a person in your group that is not a strong swimmer. Bathrooms are so clean & plenty of them. This place is one of my happiest places on earth, for real! Snorkeling is great here too. Enjoy!

We spent an awesome morning on the water with Evan. He was friendly, fun, knowledgeable and even…read morewent the extra mile (fathom?) while free diving 40 feet to find an octopus so that we could have an encounter with one. We saw lots of turtles getting their spa day while tropical fish cleaned them. Within an hour or two, we received an email with two dozen high quality photos and videos that Evan took with his GoPro. A pretty big value add to the tour! I was a little apprehensive about exiting the kayak but he made it a safe, easy and fun experience. If you're thinking of joining a huge group tour organized by one of the resorts, book a trip with Evan and his guides instead. You won't regret it!

Excellent experience. Evan and Don where great. They both were very knowledgeable of the ocean and…read moretook us to a great place to snorkel on the kayaks.