Our (propane fired) Payne furnace was leaking water on the floor every 7-10 days and had been doing…read moreit for a couple months. I thought it was the evacuator pump but that was not the case. We called Allendale Heating as they had just replace the primary heat exchanger on the furnace 3 years earlier. We were told that they could not get there in the morning but it would be in the afternoon around 1 before they could. That was to work well as my wife had errands to run in the AM. The technician arrived at around 10:30 when neither myself or my wife were home. My father (who is hard of hearing and cannot get around too well) let him in and he went to look at the furnace. The tech was there a short time and made the assumption that the water that was showing up was coming out of our freezer and not the furnace. What he did not know was that the freezer had just been installed the day before he arrived. He left a write up and a bill with my father. My father immediately called to tell me that the guy had come to look at the furnace already and that he didn't find anything wrong but that the freezer was leaking. I asked him to put the guy on the phone to which he replied 'He just walked out the door'. I asked him to see if he was still there. When he got back to the phone he said 'He's driving out right now' I quickly called Allendale Heating and asked the receptionist if she would have the guy call me. Her response was very short saying "Our technicians don't call people. You can read the report he left and get back to us". I explained to her that the he simply didn't know that the freezer had just been installed and if I could talk to him I would explain. I told her 'He is driving down my driveway right now... please just have him call me" She said again "Our technicians don't call people and he's on another call now" Again quite rude. I said "please he's still driving down my driveway' She just repeated the same line. "Our technicians don't call people sir" I mentioned that he arrived early and if he had been there at 1 my wife could have given him the information. She insisted that he had not. I was getting frustrated at this point when I asked if I would be paying another service charge when they didn't do anything the first time. I then said I guess I'll have to call someone else. She hung up on me. I called Coopersville Heating and Cooling. They came out and pulled the blower motor out of the furnace to expose the heat exchangers. What he found was that the secondary heat exchanger was rotted out and the moisture was gathering in the blower motor case and then blowing the water out when the blower would kick on. Why Allendale had not replaced the secondary exchanger when they did the primary I don't know. I know sometimes things don't look to bad at first glance so I guess I understand that. Two weeks passed and I thought I would call Allendale again and try to explain. That despite the misunderstanding I wanted Allendale Heating to quote a new furnace for us. I spoke with the same receptionist and was totally honest and said that I did not plan to pay the invoice for the service call when they did not asses the situation correctly. Going on I explained how Coopersville Heating and Cooling had found the problem straight away. She said to me "I don't believe any of our salesmen will want to call on you considering you just told me you were not going to pay your bill" I explained again that they arrive early and left without giving any assessment on the furnace. She said I remember this call we did not come early and hung up again. ALL OF THIS could have been avoided if the receptionist had simply done what good customer service people do and helped me / us out. Communication is the key in all relationships. Whether it be personal or professional. Why she could not assist with a simple phone call is unprofessional and shows she does not want to help people.

One of the hottest weeks of the summer and our a/c stopped working. Allendale heating had PJ at our…read morehouse within two hours of calling. Fixed the issue, didn't charge an astronomical price, and had AMAZING customer service.

My AC went down during a historic heat wave in the middle of the night. I emailed Turner at 3:30 AM…read morehoping to hear back sometime the next day, which was forecasted to be 95 degrees. Steve returned my email promptly and squeezed me in before his morning appointments, he was at my door at 6:50, and had us up and running before 11AM, even with a trip to the supplier to get a part in between appointments. Steve Truly cares about his customers, and his company's service is top notch. Do yourself a favor and call Turner with your heating and cooling needs.

A/C went out in the middle of this heatwave. They picked up the phone after 5:00! Out the next day…read more Great people to work with, very reasonable. So impressed, and a customer for life. Highly recommend

I have had a wonderful experience with Home heating and cooling. They were able to quickly address…read morea mini split issue that I had been dealing with another nightmare company with. From Dawn answering the phone to Ken coming out and fixing multiple issues, I wouldn't trust anyone else with my minisplits. I 100% recommend home heating and cooling. They have a permanent customer in me!

Perfect from start to finish. Ken explained all my options (and there's lots of options) before I…read morehad to commit. Our job required a lot of extra work to relocate equipment and run new lines. They had our new furnace ready to use by early afternoon. They left our house clean and took away all the old junk. Great team here.

Hot water heater was replaced on a Tuesday without incident. Went down to basement to do laundry to…read morefind the floor covered in puddled water on Saturday. Called for help-was instructed to diagnose over the phone. Technician who replaced water heater didn't close valve correctly at the main water line. It took hours to clear basement and clean up water. After communication of concern and disappointment over the phone to technician and staff on the phone, we have never heard a single thing back from them. Their mistake caused chaos in our home with no apology or follow up. We will find a new plumbing company.

I wanted to replace a hot water heater as a preventative measure and since it wasn't an emergency,…read moreI had the opportunity to call around and check pricing, products, etc. Kentwood Plumbing was by far the most helpful as we discussed product, sizing, pricing and timing. I got a quote within a range and like all other things, I expected the final price to be at the higher end. The technician did a great job removing the old unit and installing the new one showing that he'd obviously done this many times. I'm always concerned because these guys are on the clock and my cynical self says it doesn't matter how long it takes because it just gets reflected in the bill. I was pleasantly surprised when the bill arrived the next week. The total cost was at the lower end of the quote with an excellent job as a bonus. I've used Kentwood on and off over the years and was happy to call on them again.

Mike Came out to…read morequote an EV charger install. My panel was a little full to get the 50 amp breaker installed. He offered a solution that would require moving a low used circuit on to another one to free up a slot for the double slot 50 Amp breaker. He suggested a certain type of charger that they install frequently. I was able to find a different brand that would work for Consumers Energy rebate. I got great communication from Flat River with a break down of costs. The unit I bought was cheaper (tons to choose from) Flat River installed the products I purchased for a reasonable fee. Quick and easy install, very clean and professional. Would use them again!

The team was great. Michael's responds was quick and efficient. We had some general electrical work…read moreand a light hung from a very tall ceiling. I was impressed how careful they were with moving a few pieces of furniture, even wore shoe covers! Price is fair. I will definitely use FRElectric again!

Several years ago a friend recommended this local, family owned company. Last week when the temps…read morewere in the single digits, our furnace stopped working. Called them at 7:30 a..m. and they arrived as promised by 9 a.m. Very happy to see them and even happier when the furnace started working within the hour and ecstatic with the bill.

Look no further for dependability, honesty and great service. This is a small business that has won…read moremine. When we first moved to the area, our humidifier was not working, Roger came over and showed us how to get it going - at NC! We just had them put in a new AC unit for us. A large company came out and told me I had to leave the air off till it was replaced. Roger came over and explained how to keep it running till they could replace the old unit. While he was in the basement he discovered the hot water heater vent had come detached at the foundation, leaking small amounts of gas in the house and fixed it up. Highly recommend Roger Bouwcamp and his team!

Great customer service. I just moved to the area and had an A/C issue with in the first week. The…read moreprior owner had the sticker for Total Comfort on the furnace so figured I would call, I was not disappointed!! Andrew is a cut above the rest was extremely professional, I would recommend them to anyone looking for any service to there furnace or A/C!! I will not use anyone else!