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    Lancaster County Natural Gas Authority

    5.0 (1 review)
    Open 8:00 am - 5:00 pm

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    1 month ago

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    Duke Energy

    Duke Energy

    (191 reviews)

    Uptown

    I thought I was doing a good deed by clipping the lower base of vines that had overtaken my utility…read morepole, but the wilted branches up top short- circuited my service a couple of hours later. Duke's lineman (Robert) responded quickly and restored my service within a couple of hours of reporting. Great job, Duke Energy!

    I used Duke for roughly six years in Florida through my apartment Complex, and their slew of…read morepredatory tactics, poor customer service, and inability to resolve issues they created persisted over the entire six year duration. Ultimately, upon my move out scheduled for July 22, 2026, I placed a "cancel service request" on both, the Duke app and website, prior to July 22 to ensure I would not be charged after I was no longer living in the apartment. After first placing the request on the app, I received a prompt stating a request had already been placed for 2022- knowing I had not yet placed the request, and the current year was 2026, I recognized this as an error and attempted to place the request on Duke's website as well (in addition to the app). I received the same prompt stating a request had already been placed, and so next called Duke's customer service, where I was kept on hold for over ten minutes and the robot ultimately referred me back to Duke's website. Assuming the stop service request had been placed since I placed it numerous times through Duke's website and application, and received a response stating a stop service request was received, I assumed I had stopped my service. However, come August, I've been charged through August 2. While the cost is minor, it's the principle of the issue that has been troubling - after two hours on the phone with Duke support, the answer I was given was that, because their system did not receive my stop service requests (despite that their platforms are the party that malfunctioned), I simply owe the money. Long story short, make sure you reach a human from Duke when you want to stop service, especially if their platforms are "malfunctioning." Their predatory tactics and poor technology are not on your side as a tenant, so cover all your bases to protect your finances!

    Lancaster County Natural Gas Authority - naturalgassuppliers - Updated August 2026

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