XOOM Energy

My experience with Xoom Energy is by far the worst experience I've ever had with any utility…read moreprovider in my lifetime. On my first bill that included only 4 days of service, they billed me $2500 which was obviously incorrect, yet multiple reps stated that they did a special reading and it was the correct usage. I explained to them that it's just me in the home and I literally took 4 brief showers, and cooked once. No other gas was used. The rep then said she'd have Atlanta Gas Light come out to ensure there wasn't a leak. She said a tech should be reaching out to me within 24 hrs. I never received a call so I called Atlanta Gas Light's emergency line myself just in case I did have a leak. I was able to have the rep dispatch a tech immediately and before hanging up she said it looked like Xoom combined the last tenant's outstanding bill with mine. Regardless, I went through the motions and had the tech come out to confirm that there wasn't a leak. I called Xoom back and they said I'd need to wait a few days until the meter is read again in two days and I should see the correct bill amount in my account. I gave it 2 days and didn't see any changes so I called back only to have the next rep tell me that they did another special reading and the amount billed is correct. I said to her how can that amount be correct for 4 days of usage?!! I told her they need to conduct another audit because they obviously combined the previous tenants outstanding bill with mine. After putting me on hold, she was able to confirm that as well. She said she would need to call me back later. Yea never received a call so I had to follow up again. The next rep told me a supervisor finally contacted Atlanta Gas Light so they're waiting to hear back. Literally 6 calls (20-30 min each) and waiting for a tech to come out (2 hrs) and the issue is still not resolved. All because of a billing error and extreme incompetency of this Xoom Energy!!! Shame on you Xoom!

Duke Energy

1.4

(191 reviews)

This company is the worst They ask for you to pay on line…read morewhich I do Then on the due date they send a new invoice saying you are late I know this review will not change their method of insulting their customers but I needed to vent

I rate Duke Energy three stars. It's OK…read more We've been Duke Energy customers in Chapel Hill since June 2020, so for about four years now. I also have a residence in Atlanta and have been a Georgia Power customer there since 2001, at two different Atlanta homes. My three-star rating for Duke Energy is based on comparisons of my experiences between Duke Energy and Georgia Power. It comes down to two main things: 1. I've experienced way more power outages with Duke Energy than with Georgia Power. It's not even close. There have been more outages in four years with Duke Energy than in 23 years with Georgia Power. I know there are many factors that can make some homes more susceptible to outages than others. The places I've lived in Atlanta are more urban and dense than where we live in Chapel Hill, but Chapel Hill isn't in the boonies either. In Chapel Hill, we live close to I-40, apartment complexes, shopping centers, and office parks. Also, the terrain and weather in Chapel Hill and Atlanta are similar. Therefore, it comes down to Duke Energy's grid simply being not as reliable as Georgia Power's. Duke Energy also has a lot of random power blips, which is annoying. 2. When there's a power outage, Duke Energy's mean time to repair is poor. I've experienced multiple outages where it took several hours per outage for power to be restored. On August 15-16, 2023, it took about 24 hours for power to be restored. I lost over a full workday because of it. Because I've experienced so many outages over the last four years, I've grown accustomed to the company's outage alerts, their online outage map, and I even follow Duke Energy employee Jeff Brooks on X (Twitter) for outage information: https://x.com/DE_JeffB Again, in 23 years with Georgia Power at two different homes, I can't recall experiencing any sort of extended outage. If there even is an outage, most of the time, it's just a blip. And I haven't gotten familiar with any of Georgia Power's outage alerts or tools -- because I haven't had to. As a retail customer, Duke Energy has had slightly lower electricity bills than Georgia Power. However, the difference is on the order of magnitude of about 1¢/kWh (not significant). Also, Duke Energy sent us a "free" box of 16 energy-efficient LED light bulbs (9W soft white, 60W equivalent) for being new subscribers back in 2020. That was nice. After four years, I've used seven of the 16 bulbs. We live near the Chapel Hill-Durham border, which is also near the Orange County-Durham County border. These two Triangle cities and counties, along with other Triangle cities and counties (e.g., Raleigh, Wake County, Chatham County) are in Duke Energy Carolinas and Duke Energy Progress overlapped territories. Duke Energy Carolinas is the old Duke Power that I grew up knowing in Guilford County. Duke Energy Progress is the old Progress Energy, which was the combination of the old Carolina Power & Light (headquartered in Raleigh) and Florida Power Corporation. The old Duke Power was and Duke Energy today is headquartered in Charlotte. According to our apartment's management, our complex is served by DEP. This Yelp listing is for Duke Energy's headquarters in Charlotte. It's where we've sent our payments. There's also a Yelp listing for Duke Energy in Durham here: https://www.yelp.com/biz/duke-energy-durham

PSNC Energy

(3 reviews)

I don't even know where to start. Tech "showed up" while my wife and I are sitting upstairs waiting…read morefor his arrival. We get a call 5 minutes after 8 (the scheduled arrival time) that he had showed up and nobody was home? What? I asked, "did he ring the doorbell?" to which the customer service rep says "yes, it says he rang the doorbell twice". Bewildered, I run downstairs and test my doorbell, and at which time the doorbell chimes and both of our dogs bark wildly. Hmmm, so my dogs didn't hear the doorbell either? Now, 3 weeks later, following our honeymoon, we finally get a tech out to our rental and turns out, the furnace is broken! Snow it's cold inside and I have to wait for heat even longer while a tech comes and fixes our furnace. It's almost like I scheduled this 3 weeks earlier JUST IN CASE there was an issue. Now, I'm left in a cold townhome with no heat and no idea what the hell I'm supposed to do. Thank you to the USELESS technician that never even showed up to my house. Thank you for making sure the day we show up back from our honeymoon can be so frustrating. PSNC, make your people have some damn accountability and stop using this stupid monopoly as an excuse to not give a shit about your customers.

I have PSNC for 5 years at my old apartment. I moved out August 1 2017, and set up the account to…read morebe canceled on that day. I used their online service to process this. However, 6 months later I notice that I've had $15 charges for PSNC taken from my bank account each month. I didn't notice before because I don't use the account as much and it's such a small amount. Well, I called them and said I closed my service 6 months ago and moved out, why am I being charged? Low and behold, they have no record of my scheduled closing! Shocking! I got a final bill for $58, I have spent $150 on gas for the current tenant. Can't get my old landlord (Gaskill Realty in case you wonder) or the current tenant to return my calls or pay me back. Those idiots didn't apparently think it was their responsibility to put their utilities in their own name. So, I'm eating the money because PSNC is a bunch of incompetent idiots, just like my old landlord. So glad that my new home I'm buying doesn't use gas, I'll never have to pay these morons a cent again.

Union Power Cooperative

I have recently moved to Waxhaw and Blaire Greene has been the most amazing rep ever! I'm so…read morethankful for her kindness and efficiency in all aspects of our transition!

From the owner: Powering Your Life…read more Union Power Cooperative is an electric distribution cooperative headquartered in Monroe, NC. We serve more than 72,000 member accounts in Union, Stanly, Cabarrus, Mecklenburg and Rowan counties and have more than 100 employees. The Cooperative is a not-for-profit organization incorporated in 1939. We have approximately 5,900 miles of energized distribution and transmission lines, 23 substations and 3 breaker stations and purchase wholesale power from the North Carolina Electric Membership Corporation (NCEMC).

EnergyUnited

Energy united cut my Leland cypress trees this Past November been there 20 plus years... never…read moreheard nothing about interferce with power lines... well of course they are dead now ... I feel they should be responsible now for cutting them down completely .. since they had no bussiness cutting them off at all ..

Duke Energy

2.0

Sick of the power outages. Not just storm related ones, the wind blows and it goes out, they…read moreschedule maintenance and don't give you a courtesy notification. BUT they are always raising the cost! :€

Chester Metropolitan District

As a CMD customer I am very disappointed in the service I receive. Bills are received randomly…read morewithout a consistent billing cycle, due dates are not accurate (due before bill is even received), no return envelope is enclosed, and the neighborhood water is turned off without notifying residents. When inquired about issues, CMD said they have had computer software issues for a year and a half now. Who would tolerate such nonsense?!?! Get someone in there who knows how to correct it. This really bothers me now that meters are read by computers too so I don't trust the readings accuracy.

From the owner: Chester Metropolitan District is the primary water service provider for Chester County, South…read moreCarolina. Serving Chester, Lando/Richburg, Fort Lawn, and Great Falls, CMD strives to provide superior-quality drinking water to the residents and businesses of the area.

Rideout Plumbing

4.8

(200 reviews)

THIS is who you call first! Based on the size of the water leakage, I was expecting the worst. They…read morehelped me identify the problem quickly, patiently answered questions to educate me, AND provided a $5 DIY solution...working with my schedule on a Friday night! I've been happy with the service company I've had for years but this is my new go to. I've missed this type of service - Knowledgeable, responsive, and low stress.

Fast service, easy to work with very professional service…read more Needed help same day and they were there in 2hr

XP Clean Solution

4.9

(60 reviews)

They gave quick responses and very reasonable pricing…read more They were able to set up an appointment and come out quickly. They accept all methods of payment!! They will be my go to from now on for all carpet cleaning!

I cannot stress enough how detailed their work is. From scheduling to contract to payment and…read morefinally, to the carpet cleaning itself - outstanding attention to detail resulting in a job done awfully well! Did it take time, absolutely - but it was time, and money (not even 1/2 of what I had budgeted for) very well spent. Yes, I will most definitely be calling upon them again!

TNT Glass Tinting

(36 reviews)

I will never go back to my previous tint shop after having windows tinted here. Customer service…read morewas above and beyond, very friendly staff and price was reasonable. Best of all...car looks great! I was in and out surprisingly fast. I didn't think I could love my car anymore but with the tint and windshield strip now it's perfect! Thanks TNT.

Excellent customer service.. Explained quality of tint options and maintenance after installation…read more Excellent installation. Purchased last March and now have several months of tested tint choice and quality, I'm very pleased with service and results. Highly recommend.

Gleaming Gutters

(34 reviews)

I highly recommend! The value for the service is within reason, and scheduling was simple and…read morequick. They were booked two weeks out which worked well with my schedule. I will be using their services again.

As usual, the Gleaming Gutter guys did a fantastic job of cleaning our roof and gutters!! They are…read morequick to respond and treat our property like it's theirs!! You can't ask for more than that.

Finish-Rite Drywall

4.8

(40 reviews)

I've used Dean a couple times now and he's been prompt and courteous. Great work and have had no…read morecomplaints. Good prices to boot. Will certainly call again for future repairs.

Super responsive, timely, fair prices, works SUPER CLEAN, quiet and tidy! Would definitely use…read moreagain. Did a great job patching huge holes in my drywall.

Elite Roof and Solar