Booked an appt ahead of time, sat in the waiting room for 30 minutes. Taken back to a room to get…read moremy blood pressure, proceeded to wait in that room for over an hour. No nurse made any attempt to check in or update me. Absolutely ridiculous service.

From the owner: UPMC Urgent Care in Lancaster is a leading urgent care center in Lancaster, Pennsylvania. This…read morefacility provides service for vaccinations, occupational health services, ear infections, or other minor injuries or illnesses. For the most up to date information about our services, the conditions we treat, or to view our contact information, please visit our website.

Firstly, I felt well cared for visiting UCC for the first time. My original appt wasn't for another…read morethree weeks, but I was given a cancellation time slot upon request. The fact that medical, dental, and pharmacy needs can all be met under one roof is very convenient.

We were in town for an event and my son needed medical care. We had an excellent experience. The…read moreassistant and doctor were very thorough. The wait was short and they keep you updated on the wait time on a screen in waiting room. The facility was modern and nice and clean. I would return if ever needed.

Do not come here. You will die while you wait. We came today and asked about the wait before…read moredeciding to stay. Hey there are "only" a few patients here ahead of you. Unbeknownst to us, that was only walk ins. This place lets people make appointments too. For non-urgent matters. Like a rash. So is this "urgent" care or a family practice that fills in idle time with walk ins? Greedy much? We waited 90+ minutes. And they don't seem to want to give you the real picture of how long you're going to wait. They don't want you to leave. . I would say to just go to the ER if it's truly urgent. Unless you want to come and sit in a waiting room all day. One caveat- Frank is lovely and the best PA we have ever met. So if you do come, make an appointment and request Frank.

Lancaster General Hospital saved my life. I had nothing but professional care and have a greater…read morerespect for what they do. I was in the ICU and was very impressed with their care. You can know what's going on using the app. I saw all me test and even my discharged day. To comments on security and food isn't really fair. The care is what matters to me. I'm alive thanks to LGH!

Ill start by saying I NEVER leave reviews unless I feel it is absolutely necessary. And if I could,…read moreid give zero stars! First issue- HOURS AND DAYS of absolutely no update on what is going on. My mother has been in the hospital for 6 days. And the staff has told her nothing. She was finally told on Friday (nearly 4 days after admission) what was wrong. The only way we knew anything is by looking at and reviewing labs on our own Second issue- HIPPA HIPPA HIPPA. The amount of times information regarding other patients was shared is insane. Diagnosis, prognosis, BAC, criminal charges. You name it, we heard it. Third issue- food, or lack thereof. It was hit or miss as to whether or not food was offered or provided. AND on the rare occasion she was given an option or her order was taken, the food she got was most times not even close to what she had asked for. Fourth issue- after being told there is a possibility for discharge (by NURSES who don't even make the decisions) they got pissed off at my father and gave him attitude because he asked if they knew what time discharge usually occurs. Fifth issue- fall risk, alarm on the bed, choosing between shitting oneself after several call bells pushed and ignored, or just getting up to trigger the alarm. What a hell of a decision to make. This place is an absolute joke. And its truly unfortunate that the staffing is few and far between of those that actually care about the patients and the quality of their treatment. I would not be surprised if the hospital closes or a major lawsuit occurs.

Great UCC. Came here for a pre employment physical. The front desk MA was very nice and the NP on…read moreduty today(NP Bethany) was very nice as well. I would recommend this UCC for all your pre employment needs as well as any urgent care issues.

Absolutely horrible. 0 stars should be an option. Called and got 2 different answers for a test…read morethat was needed quickly. Placed on hold forever. Called back, placed on hold. Abominable. If you don't have an emergency and are looking to waste your time, please call them or stop by.

I have been taken care of by this group for over 30 years and every single person I've been in…read morecontact with, from receptionists to nurses to physical therapists to doctors and I've NEVER encountered one person who wasn't the nicest, most helpful and professional person ever. The doctors I've had the pleasure of knowing have all treated me with respect and caring...almost like they honored me as a patient! In return, I have nothing but the utmost praise and respect for everyone there, knowing that every time I have a surgical need or just a small ache I can't figure out the reason for, I will get the very best care possible at Lancaster Orthopedic Group. I would recommend them for any orthopedic care from head to foot...they've got just the right specialist for your every need! At 76 years of age, I'm so glad I know them because I wouldn't want to have to search...I know all the best doctors and staff are right here!

This company doesn't care if they mess up your schedule,. They don't care if you have to drive out…read moreyour way for an appointment nor some doesn't care about their attitudes. If and when you experience this just know I tried to warn you.

They left my dad who was in critical condition and at risk of a fatal cardiac arrest sitting in the…read morewaiting room for HOURS. His nurse called prior in the day to let them know his condition and to expect him. I understand emergency rooms get busy, but he could have died and they didn't seem to care. I had to call around and get him to another ER that could take him back immediately as they understood the severity of the situation.

Update 9/6/25: this is 4th time in less that 2 wks that my son was at LGH ER for help, twice…read morevoluntary and twice 302d. He has severe PTSD, is in drug withdrawal psychosis, he has told the staff at ER that he doesn't want to live anymore, he's so exhausted from living on streets.. Apparently, the only thing they will give is tranquilizers/chem restraints that cause brain damage. They don't try to get them to a place to sleep, or therapy, or rehab. His feet are blistered from walking in just socks, and head very razor burned and partially shaved. He's the kindest most tender hearted person, But they don't see that, they only see how psychosis is impacting him and it's like they're holding it against him. I waited for two hours in the waiting room and they discharged him without telling me, and without telling him that I was there, knowing that I'm trying to establish contact with him to try to help him get into a therapeutic rehab. (he has no phone). I've heard the Penn medicine ER is much kinder to those in withdrawal or psychosis. Update 8/25: A loved one went there bc of withdrawal from marijuana and having mental health instability; this hospital won't help them, they just send them out on the streets. The nurses in triage for substance use/mental health are not trauma informed, were very rude, condescending, and triangulating/undermining to erode trust between the patient and their family and vice versa. Pointless to try to get help for a loved one in need of rehab here. 2/25- Make sure you do not bring any belongings because you won't get them back. I brought in 5 bags of clothes and toiletries for my son who was being transferred and they went missing. Even though the security sergeant confirmed watching the video footage and seeing me bring them to him and hand them over the desk to the nurses, who confirmed they would inventory his things, there is no paper trail of these belongings. Now he does not have these 5 bags of clothes and toiletries because the nurses failed to inventory them. The hospital is not making any sort of amends, no one, not even the patient advocate, has called back to address this. It was his nicest clothes and three bags of brand new toiletries, socks, etc. All I have is the security sergeants confirmation of video footages showing that I brought the items in, but without a paper trail, there is no way to prove I brought them in and therefore no one is being held accountable for the theft of my sons belongings. Very sad that this is just going to be dismissed even though there's proof because the sergeant confirmed watching the video footage. I would also complain about how rude, belittling, and un-trauma informed the nurses were but, I already know advocating falls on deaf ears because of advocating for a patient in the past and nothing changing.