Lancaster General Hospital saved my life. I had nothing but professional care and have a greater…read morerespect for what they do. I was in the ICU and was very impressed with their care. You can know what's going on using the app. I saw all me test and even my discharged day. To comments on security and food isn't really fair. The care is what matters to me. I'm alive thanks to LGH!

Ill start by saying I NEVER leave reviews unless I feel it is absolutely necessary. And if I could,…read moreid give zero stars! First issue- HOURS AND DAYS of absolutely no update on what is going on. My mother has been in the hospital for 6 days. And the staff has told her nothing. She was finally told on Friday (nearly 4 days after admission) what was wrong. The only way we knew anything is by looking at and reviewing labs on our own Second issue- HIPPA HIPPA HIPPA. The amount of times information regarding other patients was shared is insane. Diagnosis, prognosis, BAC, criminal charges. You name it, we heard it. Third issue- food, or lack thereof. It was hit or miss as to whether or not food was offered or provided. AND on the rare occasion she was given an option or her order was taken, the food she got was most times not even close to what she had asked for. Fourth issue- after being told there is a possibility for discharge (by NURSES who don't even make the decisions) they got pissed off at my father and gave him attitude because he asked if they knew what time discharge usually occurs. Fifth issue- fall risk, alarm on the bed, choosing between shitting oneself after several call bells pushed and ignored, or just getting up to trigger the alarm. What a hell of a decision to make. This place is an absolute joke. And its truly unfortunate that the staffing is few and far between of those that actually care about the patients and the quality of their treatment. I would not be surprised if the hospital closes or a major lawsuit occurs.

They left my dad who was in critical condition and at risk of a fatal cardiac arrest sitting in the…read morewaiting room for HOURS. His nurse called prior in the day to let them know his condition and to expect him. I understand emergency rooms get busy, but he could have died and they didn't seem to care. I had to call around and get him to another ER that could take him back immediately as they understood the severity of the situation.

Update 9/6/25: this is 4th time in less that 2 wks that my son was at LGH ER for help, twice…read morevoluntary and twice 302d. He has severe PTSD, is in drug withdrawal psychosis, he has told the staff at ER that he doesn't want to live anymore, he's so exhausted from living on streets.. Apparently, the only thing they will give is tranquilizers/chem restraints that cause brain damage. They don't try to get them to a place to sleep, or therapy, or rehab. His feet are blistered from walking in just socks, and head very razor burned and partially shaved. He's the kindest most tender hearted person, But they don't see that, they only see how psychosis is impacting him and it's like they're holding it against him. I waited for two hours in the waiting room and they discharged him without telling me, and without telling him that I was there, knowing that I'm trying to establish contact with him to try to help him get into a therapeutic rehab. (he has no phone). I've heard the Penn medicine ER is much kinder to those in withdrawal or psychosis. Update 8/25: A loved one went there bc of withdrawal from marijuana and having mental health instability; this hospital won't help them, they just send them out on the streets. The nurses in triage for substance use/mental health are not trauma informed, were very rude, condescending, and triangulating/undermining to erode trust between the patient and their family and vice versa. Pointless to try to get help for a loved one in need of rehab here. 2/25- Make sure you do not bring any belongings because you won't get them back. I brought in 5 bags of clothes and toiletries for my son who was being transferred and they went missing. Even though the security sergeant confirmed watching the video footage and seeing me bring them to him and hand them over the desk to the nurses, who confirmed they would inventory his things, there is no paper trail of these belongings. Now he does not have these 5 bags of clothes and toiletries because the nurses failed to inventory them. The hospital is not making any sort of amends, no one, not even the patient advocate, has called back to address this. It was his nicest clothes and three bags of brand new toiletries, socks, etc. All I have is the security sergeants confirmation of video footages showing that I brought the items in, but without a paper trail, there is no way to prove I brought them in and therefore no one is being held accountable for the theft of my sons belongings. Very sad that this is just going to be dismissed even though there's proof because the sergeant confirmed watching the video footage. I would also complain about how rude, belittling, and un-trauma informed the nurses were but, I already know advocating falls on deaf ears because of advocating for a patient in the past and nothing changing.

Waiting since noon. Still waiting @ 7pm (he was discharged 9 hours later.) Shame on them. I'd…read moreexpect them to be more prompt. The rooms are dirty as well. Sat in the ER, the EMERGENCY ROOM for Christ's sake, for NINE HOURS, the patient had a strangulated hernia. Every 1/2 an hour to 45 mins. I went to the nurses station to complain but each one of them practically ignored me. His Dr. left @ 7pm saying she did HER due diligence. He was discharged when he, himself, said pull the IVs out or he was going to to rip them out himself. When he went the results magically came positive. [Update from patient] left a messege with City Health Inspectors with my name & no#, and told them someone needs to look at Lancaster Regional Hospital, especially the dried body fluids and filth in the CT Scan Room. [Another update from patient] I still say it has to do with the admiting desks coment "so all u have is medicare?"" Uncaring, unfeeling, filthiness. Do no harm my ASS!!!

From the owner: Located on College Avenue, UPMC Pinnacle Lancaster has a rich history dating back to 1883 when the…read moreSisters of St. Francis of Philadelphia established the first hospital in Lancaster County, PA, in a building erected in 1877 by the Brothers of St. John of God. UPMC Pinnacle Lancaster continues to honor its longstanding mission to improve the health and well-being of our communities as a full service community hospital. We pride ourselves on providing high quality, safe patient care with a personalized touch.

We just stopped there while on vacation in Lancaster to get our toddler's lungs checked since she…read morehas been coughing at night. The facilities are super clean and the attention is super courteous and professional. Excellent bed side manners from the receptionist the doctor. We highly recommend this place

First thing first, shoutout to everyone on the nursing staff. During labor and delivery Nurse…read moreMaggie was an absolute Rockstar. The Dr and Anesthesiologist were great at explaining everything and laying out all options. They were friendly and kind to the doula as well! We gave them a birth plan and they followed it completely. We had another nurse in couplet care named Binika who was outstanding and stayed 30 minutes past her shift due to an emotional situation. She was outstanding as well. Overall, the visiting hours and down time hours were perfect. Gave us time to recover and try to get some rest. Lactation support was amazing. They were very helpful with my wife and she was very appreciative of the staff for assisting her with this. My wife and I are grateful for their services and the safe delivery of our baby. Would definitely recommend Women's and Babies Hospital! The food was okay, but the peanut butter pie was stellar! The day of birth meal for the mom is between crab cakes, steak or lobster. My wife said it was delicious and the best meal she had there! Dad's don't complain about it to your wife, but that couch is rough

I had the worst care at women's and babies, they push procedures on you they don't leave you alone…read moreto rest the list goes on and on. I did not need an episiotomy and they kept on trying to get me to do it, the baby was not in distress the shoulders were not stuck and I did not want an episiotomy. They charge you an arm and a leg for bad service. The doctor I had was not able to answer any of my questions. I do not reccommend womens and babies at all. I am going to stick with the womens place for any future births I have.I also wanted to add when they did the induction they inserted the needle so it sits in my arm painfully and because of that I could not sleep when they offered to reinsert it I agreed and the second time was just as painful. They wanted to run expensive tests on me and my child I refused.

I cannot say enough good things about our experience at Penn Medicine LG Health Urgent Care on Duke…read moreStreet. We came in after a stressful sports accident involving an open, bleeding eyebrow laceration and an alarming 'poking' sensation in the eye. From start to finish, Dr. Natalie and Nurse Cindy provided absolutely outstanding, patient-centered care. They were incredibly kind, quick and safely flushed the eye with saline drops to clear any hidden debris. Dr. Natalie expertly assessed the injury, took the time to explain exactly why medical glue and Steri-Strips were the best, least invasive choice for tight eyebrow skin. They turned a scary situation into a reassuring, and highly professional medical visit. We felt genuinely cared for and not just like a number. While we didn't catch the receptionist's name, she was also kind, quick and efficient. Thank you so much, to the entire team for your amazing skill and kindness!

One may ask, how can you go from a five star to a two star review in just one visit? Very easily -…read moremess with my money! While I liked the way I was in/out, the friendly staff, the free parking, etc...all of that went out the door when they screwed up and sent (unnecessary) labs to the wrong lab. Didn't think a culture of the fluid they removed from an ingrown hair would need to be tested. The problem was quite obvious and relief occurred as soon as they drained it. But they insisted. Why and for what purpose? The lab came back a few days later and the treatment didn't change regardless of their findings. Because they want to pad your bill that's why. Let's just ignore the fact that my insurance requires lab to be done at Quest. Let's send it to LGH and have our patient pay for it completely out of pocket. That's the thought process of LGH....no matter what practice I go to within their network they ALWAYS manage to screw up billing. And there's no way to avoid them because they got you by the balls by having the majority of the local medical doctors/practices/urgent cares/hospitals in "their" network. We're all screwed! So not only do you need to be the patient but also your own advocate. Don't trust that their billing team of "insurance specialists" who work with these plans day in/day out will do what is required of your plan. You gotta babysit them to do their job. Every aspect of their job, every time. So there goes my paycheck,...... thanks LGH, you should be paying me for doing the job your billing team fails to do!

They have improved since i started with them many years ago. However I still have issues with them…read more I send messages via MyLGHhealth. They respond but heir replies tell me they didn't comprehend what I wrote. Communication is poor. Dr recommends meds to lower my diastolic numbers because of an aortic aneurysm then gives up saying my numbers are now good when they are the same as when he first decided they needed lowering and started prescribing meds. So now I'm running drugs through my body without getting results! Seems unwilling to keep with the plan and keep trying meds until we find what works and with side effects I can tolerate. Most nurses i speak with when i call are pleasant, but a few are not helpful in any way. Recent blood test was prescribed. Got a message from a nurse that I was late on getting the test. In all my blood tests over decades with a variety of Dr's I've never heard of such a thing. I get the tests when it suits me and have never been given deadlines. They make demands on me but they rarely do what they are supposed to do. I don't get the impression that they are interested in listening to me. I finally had to tell my Dr that I make all decisions concerning my health. He can recommend and educate but I make the final decisions unless I am unconscious. Then he makes the decisions following my advanced directives.

This place is an administrative nightmare. Twenty-minute+ wait time to make an appointment (in…read morefairness this was back in September). Follow-up visit necessary in late April, advised to call in early March to set up appointment. Here it is, March 2, and was just told no appointments are available in April or May. BTW, wait-time for a scheduler has improved, but only to a 13 minute wait. Still ridiculous. OK, let's do an appointment in June. "Sorry, we only schedule 2 months out so June appointments aren't available yet". Umm, is it still 1962 and you're scheduling with a ratty old appointment book with cross-outs all over the place? Avoid the stress (it'll be good for your heart) and find a cardiologist not affiliated with this train-wreck of an organization. It's a great idea but the implementation has failed on every level. p.s. Just when I was pondering that it couldn't be more difficult trying to deal with this group, I received a phone call with an offer of an appointment in May, but it's 15 miles away, 12 more miles from the office I called, so yeah, they did manage to make it even more difficult.