Never go to this Land Rover. Unreliable, dishonest,many hidden fees you may not know. Absolutely not recommend for anyone.

I keep receiving Land Rover surveys, and have ignored them so far. Does Land Rover Canada really want to know the truth. There was good customer service to a point, and there are some great people who work there. But we don't care for the GO AUTO group as a dealer. We lost over $40k in buying this lemon. read more

I found a vehicle on their website I wanted to test drive and potentially buy. I arranged a test drive. I followed their sales staff instructions and came upstairs to the used car sales. The sales person was nice and gave me a key to the car that I was looking for and gave me time to look it over. Then when I was ready for a test drive, they brought over a sales manager that was clearly not aware I had seen the vehicle or even that I had the keys to it. He brought me into the sales person's who's name was Max's office, and because I wanted to pay cash which was better for me than financing through them, they made me meet with their manager as if I was a child.They preceded to tell me that they priced this vehicle AGGRESSIVELY,Which some times attracts whole sale buyers who pay cash and then re-list the vehicle for a profit a week later on their lots! BIG ASSUMPTION!!! So he declined to sell me the vehicle? If you don't want the offered price why are you even posting it!! Worst customer experience ever...I truly just wanted to buy your vehicle and this is how you treat potential clients, I shudder to think of the after purchase customer service!! Disappointed to say least! read more

If you're concerned about after-sales service, this review is important. I bought a premium pre-owned Audi in January at the high end of market price from JLR only because they had the particular colour I wanted, even though the Audi Richmond dealer is next door. Both are owned by Cowell Imports Inc. Being a supposed premium dealer, one would not have expected the following (even though it's a pre-owned vehicle): 1. A chip in the lower portion of front windscreen (test driven in the rain and was not visible - my oversight) 2. There was no physical manuals for the vehicle on delivery (You don't include the vehicle manuals!??? One would assume these come with the vehicle. I only discovered this once I got home with the vehicle and trying to get familiar with it. JLR has still not attempted to rectify this!) 3. The rear parcel shelf had a broken clip (making it unusable - no wonder it wasn't to be seen or mounted at the time of the test drive). That's an $800(!) part. 4. Front and rear tire speed ratings not matching (one would assume a reputable dealer matches all 4 tires, especially on a four wheel drive - my error, but it was noticed by a certified ICBC tire inspector. This would not pass Audi certification) After delivery, I noticed a vibration on the steering wheel between 55-70kph. Diagnosis was a bent rim (whether it was like that at delivery or done after is debatable - I certainly do not recall hitting anything to cause that). The "Platinum Tire and Rim" insurance policy by Millenium Insurance Corporation sold by JLR turned out to be worthless on the basis "unless the tire is compromised or not holding air due to the bent rim, coverage is declined". Totally worthless $1,000 policy as that particular discretionary policy determination is not in the policy wording. Sales Managers Tyler Hamade and Henry Cheung were unbending and unwilling to consider or seriously attempt any rectification whatsoever. "Best efforts" are terrible and proactive follow-up non existent, seemingly matching the JLR brand average reliability and 2 out 5 stars rating. As a household that regularly rotates vehicles every 3-4 years, we will not purchase here again and continue not to recommend JLR to anyone at our tennis club. So, not only Caveat Emptor - buyer beware - but the experience does not match the good appearance of the dealership (the sales experience with Kevin Yu was excellent though - as would be expected). We can however recommend Audi Downtown, MB Richmond, and Brian Jessel BMW - all dealers we have good experiences with in the past and will go there in future. Another lesson learned: do not buy a vehicle that is not a vehicle brand of that dealer. It will not be treated as it should be - likely because of lack of knowledge, as well as wanting only to maximize profit. read more

Purchased a Range Rover Sport from them with with extended warranty package. Vehicle has several mechanical issues and despite numerous calls they won't return my messages. Very disappointed for a $70,000 vehicle. read more

Exceptional! What more can I say? This word really just sums it all up. Unreal customer service. Thank you to Tandle, Henry and Raul...Had so much fun with all of you and LOVE LOVE LOVE my 2018 Evoque Autobiography. read more

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We brought our Fpace in for an issue related to The diesel exhaust system and was also told we needed new rear brake pads as well. THE ISSUE is that we purchased the vehicle 6 weeks prior and were told the read pads had 6mm left. but 6 weeks later and its down to 3mm. Someone from the dealership LIED to us. and after they remeasured the pads, it was 4-5mm left. DO NOT TRUST WHAT THEY SAY! they will try to sell you more. The entire service experience was a nightmare! I DO NOT recommend the service department. I reached out to management and no response. poor poor dealership experience. read more

Buyer Beware! They will not sell you a car at sticker price for cash. Instead they will only sell you the car if you agree to purchase it at their exorbitant interest rate. The sales person informed us that they receive a kickback from the bank if a customer finances a car with them. read more

Very disappointed in this dealership and will not be going back and will not recommend to others. I saw a used vehicle at the lot for sale, for a number of weeks and because of work i could not get there. After tax season i went after work and the car price was bumped up about $1000 which was they did so okay. When i dealt with the salesman, great guy showed the car, i told him i would buy the car with cash (ie.. cheque) no need to finance. He went to the manger or head of the dealership and came back and said he was sorry but he can't sell me the car unless i financed it, as the car is already at a low price and they have to make money thru financing. I couldn't believe what i heard, they let a sale go because they want to make more money thru financing. I didn't make a fuss as the salesperson was really sorry, but I told him you just lost a sale. Will never recommend and when I told a couple of people, they also couldn't believe it. I did get some advice and this is what i got It is not legal for a car dealership in BC to refuse to sell a car for cash. According to the Motor Dealer Act of BC, it is illegal for dealerships to impose a financing requirement on customers who want to purchase a vehicle with cash. This means a dealership cannot withhold their products or services based on the customer's decision not to finance the transaction. If a dealership refuses, dealerships are not allowed to discriminate between customers who choose to finance and those who choose to pay cash. They must offer the same purchase options and terms to all customers. I have been told to file a complaint with the Vehicles Sales Authority of BC. Not sure if i will do this, but just wanted to say, this experience has totally soured any chance of me ever going to Land Rover of Richmond. If the above advice is not correct and dealerships can do this, okay. I will never ever recommend this place and will be telling people of my experience. Thanks J read more

I took my car in for services, and noticed my car got scratches. Just beware when you take your car in and inspect before driving out the lot. read more

Took my Land Rover SUV here to be serviced. They could defs use an upgrade on people skills. I wanted a Jaguar service car, but all they gave me was a LR suv. Also, I wanted WiFi set up in my LR SUV, so they made me re-schedule twice because it is somewhat hard to find a LR rep to set up wifi in a brand new LR, I'm just going to go on YouTube and figure it out myself #university. Also, they aren't very detail oriented at detailing, like kindly please vacuum the interior and make my car shiny. It isn't too much to ask for. Don't come here, it's a business focused profit hungry location. #mba read more

Mere words are difficult to emphasize the unprofessional sales service we experienced here. Frank the sales person obviously thinks we still live in a world where females are second citizens. I had test drove an M3 earlier in the week, with no real difficulty, then decided to go back with my female partner to see if she was comfortable with the SMG. The obstacles thrown at her by the sales person were plenty and ridiculous. I test drove the car the previous day without bureaucracy. I brought a trade-in vehicle (much more valuable car) as planned, the next day. Now, I was told that I would have to hand over my credit card and meet the finance manager in order to show the car to my female partner. A 10 year old sub-$20,000 dollar car. We were left in the showroom for vast periods of time without any clear communication. In fact, the communications taking place in the background between Frank and the so-called boss, were not in english. This was completely different from the day prior where it was just me, the man. Since there was such a lack of respect to acknowledge the female present, and the utter ignorance & disrespectful attitude, we ended walking away from a sure purchase. I will never buy a car from there, and I will tell everyone I know about my terrible experience there. read more

Excellent Experience. See Lindsey or Henry, they will ensure you get the vehicle you want, at the price you want with the wheels you want and ensure you're happy when you leave. I don't drop $70,000 all the time but the next time I do, it will be with them. read more

Had an absolutely terrible and humiliating experience when I went in to purchase a vehicle. I was looking at a BMW X5 they had and I gave them my final offer. I told them I couldn't do anything over my final offer and that if it doesn't work for them, then it would be fine and understandable. Salar, the salesman (nice guy, he wasn't the problem), messaged me a couple of days later and asked me to re-consider but I told him sorry but my offer was firm. (We were about $1500 apart, my offer was $45,500 cash and they wanted $47000). Salar called again and asked if I could come in, I told him that I was extremely short on time, but he asked if I could even come in for 15-20 mins. So I agreed but I told him that I do not have time to negotiate and that I'm not willing to budge from my final offer. He said ok. So I go in and he brings in his boss (Abhishek Rana). Rana comes in and says $46,300 and I said no I can't. I already made myself clear before I came in that I have no room to move up from my offer and nor do I have time to negotiate as I have to go to work soon. So they started selling me all the good things about the vehicle (the usual sales pitch). My wife and I looked at each other and just said ok fine, we'll go $46k just to get the deal over and done with and relieve both sides of the hassle. That's when Rana got up and said NO! "I'm not doing it for any less, I'm willing to lose the deal over $300" (which is an absolutely terrible idea from a business perspective). I said are you serious? Before I came in I had made myself clear that I wouldn't budge from my offer but I've now moved up by $500 just to get the deal done. His response? "I'd rather sell it wholesale." Which absolutely infuriated me. I felt disrespected and felt like I wasted my time. When I mentioned this to him he basically said "sorry you feel this way" and walked away. This to me is the epitome of unprofessionalism and arrogance. If this is how the manager acts, what kind of an example is he setting for his employees? The problem wasn't that we didn't come to an agreement, the problem was how Rana acted in such a disrespectful manner. This guy single handedly ruined my car buying experience. Looks like the people in charge here spent all their money on glitz and glam but not on people who actually know what customer service is. **update** Their sales general manager, Daniel Chaw, called to follow up (from an undisclosed number for some reason) and asked what happened. He had read the review and I basically told him what's written here. Not once did he actually apologize, instead he turned around and started insinuating how my behaviour was unacceptable cause I said a few choice words while walking out the door. He's got the audacity to lecture me about how I should've acted instead of correcting the behaviour of his employee. These guys think they're actually doing you a favour by selling you a car! The arrogance is absolutely appalling. read more

Amazing staff, amazing service. Couldn't be happier. Bought a 2015 Range Rover Evoque from them close to a year ago. Jason was my sales person. He was clearly experienced. I was originally going to get an Audi Q5 from next door but was disappointed with the service provided for me so I came here. 30 minutes later I signed the contract for a new vehicle! What really wowed me recently was my first maintenance. Extremely professional service staff. Gets you in and out quickly, and keeps you up to date with your vehicle. I asked for a Jaguar loaner vehicle as I'm not a fan of the Discovery and was given a fully loaded XJL. Fully loaded XJL! I definitely took advantage of it and went on joy rides around town. This comparison is night and day for me. The BMW dealership that I go to usually gives me a Hyundai or Kia for my 3 series when I bring it in to service. And heck, since I'm under 25, I'm not even allowed to drive it, ridiculous. I definitely recommend this dealership to anyone looking for a new vehicle! read more

Generally good experience with the service group. They dealt with making sure we had an appropriate loaner for the few days our Rover was in the shop. I have seen improvement since my initial review - up to 4 stars. read more

This review has been rewritten. My experience with this dealership was mixed. I feel I got a decent deal on my vehicle and the salesperson I worked with (Tyler) was fantastic. However, after taking possession of the vehicle I did experience issues beginning 2 hours later - the first of which is a currently unknown issue with the dynamic suspension. The second issue (fuel pump) occurred after only 6 days of ownership which was about $1450 to fix with the tow considered. I contacted the dealership about these issues and was denied any compensation. In fact, management did not seem interested in speaking to me at all and instead denied my request via the salesperson but it was a clear "too bad" from their corner. After writing an accurate but clearly displeased review, I was called the same day it hit Google and now management was willing to work with me. I was really quite upset by their original handling of the situation, but I do feel at this point they have finally made an effort to resolve it. I feel my ask was extremely reasonable - primarily $500 towards the $1450 repair, to which they agreed. They also offered to help me on the part required to fix the dynamic suspension if I so choose. So in short, things certainly went sideways (so for the sake of accuracy I will not raise my "stars" to more than 3 as it should not have taken a review to have the issue handled properly) but in the end they did make an effort and I consider the issue rectified. read more

Do Not buy or take your vehicle here for repair. They are crooks. I have given them one star because I cannot put zero or a negative number. They sold be a truck that had major issues and they new about it I later found out from the previous owners. The truck was returned to them and they then sold it on as though there was nothing wrong. Except all the electrical issues. The warranty was rejected and the dealer claimed they could get around this. I think that might be fraud. Anyways, if you want to avoid problems and having your hard earned money taken from you then steer clear of this dealership also known as Cowell Imports. read more

I bought a car from them a year ago. They were really helpful in sorting out the paperwork and the warranty options. All the staff were helpful and friendly. Since then the car has been back for a couple of things, so I've dealt with the service Department more now than the sale department. Of course they are busy, but they have always been helpful and professional. Overall I have been very impressed. The car we bought is fabulous, and all the support from the team there has been brilliant. I certainly plan to return there for servicing and when we need a replacement. read more

My husband and I have used Richmond Land Rover for our 2006 Range Rover. We tried two different mechanics prior as we thought we would save money but these vehicles are so intricate that I would not recommend anything but a Range Rover Dealership. Each time we have been in for Service we have had nothing but impeccable customer service. Arthur, our customer service Rep is amazing. He truly cares. The treatment from him and the rest of the staff has been top notch, from the tall guy who greets me by name when I walk in, to the mechanics who have personally talked to me regarding an issue with my vehicle and explained it all in terms I could understand. I get the royal treatment each time I go and they have a rental car for me immediately. Thank you Arthur and staff!! :):) read more

Had the worst experience possible with Land Rover in Richmond. My family Was trying to buy a LR4 and we were getting treated like an car exporter. We were asked to provide tons of information like our detailed transaction 6 months bank account statement , joint account proof, signed icbc search form even things that has nothing to do with buying this car like the driver license of the house owner I live in and at the end they even want my sister and her husbands to provide them with drivers license and sign a icbc search form. It's like they want to do a whole family search before they sell me a car? Ridiculous. It's not like we don't have money to pay for this car. This was just way too much and disrespectful to customers. we felt really uncomfortable and had a terrible experience. Never again will we deal with Land Rover. read more

I purchased a used vehicle from Land Rover of Richmond and had one of the best car buying experience i'have had. Alex, our sales person did everything possible to ensure we were making the right decision in purchasing this vehicle. He and his manager were very accomodating to our request to have the car checked and double checked to address all concerns we had and they were great to my 5 year and 6 month old kids who came with my us on test drives and were present durig negotiations. Alex was very empathetic and helpful to get us the best deal possible and address all our concerns and questions. I would wild highly recomend this dealership in purchasing a vehicle. read more

I was overwhelmed with the Service Team during a recent service. The vehicle developed some starting issues and without an appointment and within 2 hours of calling the car was in for service. Parts had to be ordered but I was kept fully informed of the time to make the repairs over the 2 days it was with the dealership. In the meantime, I was given a new Jagaur XF as a loaner and when I couldn't return the day the car was ready to be picked up the Service Dept simply extend the use of the car at no charge until I could make it in the next day. I further learnt that the Lead Jaguar Technician came in on his day off to finish the work! Now if that isn't amazing service - I don't know what is!!! Yes I regularily service my 2003 Jaguar XK8 at Jagaur Richmond and the level of service over the past few years has only gotten better and better over time. Thank you to all the crew at Jaguar Richmond Service. read more