Sump pump failed on the morning of Saturday, 1/11/2020. Called LandArc emergency line to report the problem. The representative on the phone took my contact information and said the on-call person would call back ASAP. The on-call person, Manthe, called back in about 15 minutes. After verified my address, Manthe said he should arrive in about 30 minutes - and he did! Manthe checked the sump pump in basement and confirmed a new pump was needed. Menthe left and came back in about 20 minutes with a new pump. He replaced the pump, tested it to make sure the pump worked as expected then left after cleaning up. I am very impressed with Manthe - professional, courteous and thorough. Barclay Condominium, Rochester Hill MI read more

Louie (sp?) came out to clean out my dryer vent. Knocked on my door because he felt something didn't feel right. Asked if he could look at it from the inside. He did and found out a pipe was disconnected in my basement ceiling and drying lint was being vented into the space above the drop ceiling. He made sure it was fixed and properly taped together with the metal tape (he went and bought) before he left!!!! Thank you Louie read more

If you need the LandArc After Hours Emergency Number, it is (866) 582-5406. Please read my Google review where I posted an update to my consistently negative review. Currently, if you need the After Hours.Number, there is no way to reach it. After calling and complaining for over 2 weeks, I finally got the direct number. I did the hard work so you don't have to. read more

LandArc Property Management - Bricks that were left behind upon completion of front porch repair from July. It's now October. And I have emailed many, many times. - Homeowner Association Near Me - Troy, Michigan

This company behaves like criminals behave. They steal hard earned money from innocent people throughout their neighborhoods. They raised my neighborhood HOA payment so now everyone is paying $100/mo to receive almost no services. They do snow removal about one week each year if it even snows, the city garbage collectors take care of refuse removal. I've personally received countless fines but never a single notice received from the HOA. How can you fine someone $100 every month without ever telling them the cause? You can't, it has to be illegal to do. It sure looks exactly like theft looks. LandARC is a criminal organization that steals $200/month from me without providing any service. America is a crap unregulated country. read more

Looking at the recent complaints for this company and I am seeing the same thing. I have sent emails to landarc@landarc.com, sent requests through Townsq. They don't respond to you. They no longer send out my coupon or statement for my HOA and they charged me a late fee. I contacted them several times to send me the information and they do not respond. Will try to call them. Remove the late fee, reply to emails and messages on the website or hire people to help. There are too many of the same complaints of people in this comment section stating the same thing. Do better. I will complain to my HOA board next because this is unacceptable and poor management from this company! This is CRIMINAL. They had the audacity to charge me a late fee for my Jan HOA when they have not sent out the payment coupon to us yet! They are late they fail to send out the notice every freaking 6 months. Sent them an email asking where was the coupon payment so i can send my payment in and they put a late fee on my account the next day when the late fees are not due until the end of the month. This is criminal. How and why is this place still open for doing these illegal and criminal activities! read more

Great Job Rodney Brown! As our property manager Rodney has greatly assisted us. He is responsive and very knowledgeable. His knowledge helped our board and landscape committee: 1) locate a fantastic vendor to assist with new drainage pipes after the 2021and 2022 record rains in Michigan, 2) work with our landscape vendor, fertilizer vendor and critter control vendor to eliminate moles digging on our property and 3) provided valuable input to our board and committees on various improvement projects during the past three years. Thanks Rodney and Greg K for taking good care of Maple Hill on the Lake. read more

LandArc Property Management - Pine Lake, Oakland County, Michigan - Homeowner Association Near Me - Troy, Michigan

After some water damage in my property, Landarc took 13 months to rehabilitate my unit to a state that is passable but significantly worse that's what was agreed to. This was a job that should have been done in 3 months or less. Joe Tison and his colleagues spent that extra year dodging my calls, telling me things weren't covered by insurance that actually were, and generally delaying and avoiding the work they were being paid to do. They would have taken longer if I hadn't put in legwork - on weeks where I didn't call them multiple times, nothing got done. Multiple times I was told that some item was being denied by the insurance (which I knew should be covered) then when I got hold of the insurance agent myself they told me they had not been asked about that item, and guess what turns out it was covered. Landarc seems to operate as though ignoring and lying to their customers is an acceptable business practice. I could list examples for days. When I try to explain this to my neighbors, Landarc steps in and deletes my forum posts. When I try to bring this up at a board meeting, Landarc invites me to the meeting after the meeting is over or doesn't invite me at all. This company will actively work against your interests despite giving you a good, trustworthy sales pitch up front. Do not let them touch anything you own. Do not let them get involved in your community. If they are involved in your community, fire them today. read more

This company charged me a fee of $275.00 when I sold my condo. I had to pay this in order to close. The title company and my realtor had never seen a charge like that before. read more

Well here we go again. I have been trying to get new windows for a while. The company that I chose is wallside windows very reputable company. LandArc as been holding me up for almost two months that's just incredible. I gave them everything they need plus $17 check and they still haven't got back with me. they don't answer the phone and they don't return your call. Just horrible. Thinking about a management company. Do not get Land Arc horrible. read more

Extremely slow in maintenance request. We had submitted driveway repair request for a year ago, was first communicated to be saw cut and repaired in the coming spring, it now approaching the end of fall and nothing is happening. The office says no project is finalized. It's the 4th community i have stayed at in Michigan so far, Landarc is the worst. read more

Honestly the company is pretty trash I feel like I pay for nothing in my association. They do the bare minimum and don't respond to simple requests, or do them inappropriately to where the original issue is never resolved. I give them 2 stars because they at least try to be presentable, but don't let that fool you. read more

If I could give it zero stars I would. I have a huge issue with how the office is being run. I get zero support from the management company. I asked them what their role is supposed to be with regards to supporting the members of the community and they didn't know. They didn't even know the years the board of directors terms were up and have driven our property into the ground. We have potholes in our driveways, our actual driveways are falling apart, our roofs are falling apart, the community looks awful. A few members of the board actually took money from the HOA to pave their own driveways and made up a huge lie about how they paid for it out of their own pockets. The company is doing poor work and does not support the community members. We don't get updates on what is happening with our property or when work will be done. I am certain the landscape company is someone who is in with the board, they don't do anything. It's a mess and no one cares. read more

I had a leak from a bad gutter that affected a corner in one of my bedrooms. Brian came out and repaired the drywall damage and replaced the insulation. He was quick to get here, kept in communication through the entire process, and did a fantastic job!! At a time when laborers are in short supply, I feel positive reviews are a must. So Thank You Brian for all the work you put in over the past few days even with the snowstorm that hit us. You are awesome!! read more

I have always had excellent service from LandArc. When I was trying to renovate my condominium, I was impressed on how much they went out of their way to help me. The service and assistance that I got was outstanding. Ray Breitenbach read more

Unreliable, unresponsive, and doesn't care about the needs of the customer. They just want to line their pockets with gold.

LandArc is the worst company. They are horrible to deal with and do not care about the condition of the property or the owner's concerns. The ONLY positive they have going for them are 2 of their employees, BRIAN and JACK, who are incredible. Brian is awesome - professional, nice, conscientious about his work, knowledgeable and highly adept in his profession. Jack is wonderful as well, and so professional - he would not accept a tip I tried to give him and told me to donate it to charity instead. If everyone at LandArc was like Brian and Jack, I'd give 5 stars all the way. read more

The most fundamental purpose of an HoA/property management company should be to preserve the property values of the association owners. Unfortunately, LandArc actively worked to reduce property values at 33 on Harrison by failing to keep the association budget in compliance with Fannie Mae and Freddie Mac guidelines. The property manager at 33 on Harrison not only spread false information as it relates to Fannie Mae and Freddie Mac guidelines on the community message board, they also slandered one of the other owners as "disgruntled" and "misleading" for trying to bring the correct information to the attention of the community owners. The issue ended up having to be brought to a vote and LandArc was overruled by over 90% of the owners. For this reason, I do not recommend any community bringing LandArc on as their property manager. read more

Joe Tison is the most unprofessional person there is, LandArc as a whole is super sketchy (which makes sense if you ever speak to Joe Tison long enough before he hangs up and blocks you because you're black). They can't even use proper grammar in emails, they respond to emails months late, they never uphold their regular inspections or prevention services. Joe Tison spent a while trying to explain to me how LandArc is so great then CUT ME OFF and when I asked him not to cut me off, he hung up the phone like an actual coward. When I first bought my home and one of their associates was working outside the house peeking inn my window they told me to go outside and see what he wanted even though we had nothing to be services and I was worried that he was a rapist or something. Literally we almost couldn't move in because they didn't replace the sidewalk properly. This company is so trash, avoid then. Joe Tison also lied to the customer service rep and told her the call dropped and he couldn't call me back yet he's been calling everybody else and ignoring my calls. Update: After I project manages the entire process for LandArc (and every single time I called all of a sudden things started getting done) I asked about an electrician promised to come to our home because their vendor blew all of our outlets and the neighbors outlets, they lied to me and told me my husband said everything was fixed (which he didn't because I was right next to him for all of his calls and I have texts and emails from LandArc all the way up to management confirming things) I also have an email from LandArc from last week from one of their managers, I told the rep that and she now is claiming that we are responsible for their vendor destroying our electrical work. I pushed back on her and after I swear literal months of talking to LandArc freely they now claim that they can't talk to me because it's only my husbands name on the account lol Honestly, all of the employees lack common sense and common decency. If you work with LandArc plan to be physically looking over their shoulders to make sure the work gets done. Or get a job in the office. Because you'll be the project manager keeping the ball moving. The company is literally flaming trash. They won't take care of what they're responsible for. Thank God the garage is now repaired. My husband is adding me to the account so we can finish the conversation. Also never delete your texts or calls because they lie like they're getting paid for it. I will never in my life live in a community run by them again. Had I known they were responsible for this community prior to buying my home, we would not have moved here. read more

This company has a lot to learn about customer service. They do not return emails or calls. They hide behind secrecy and aren't very transparent with your money. Almost make one think there is some scamming going on. You ask to see contracts and they don't respond. They don't even know what is in your by-laws. If you are thinking of using this company just ask around and I don't think you will find much positive feedback. Especially stay away from Rodney Brown. read more

Horrible, absolutely horrible. No customer service or response to any issues.Waiting on work orders and still waiting for more than a year.

LandArc has appalling and deplorable customer service with a zero moral compass-blatantly lies like the rest of the world breathes, and theft is just a normal way of business life...their self rhetoric spews the exact opposite of what the facts/reality of their reputation is which is god awful, additionally their payment system options are something out of the manual dark ages and exclude the most common and simplest method used by the entire planet 99% of the time (EFT-Electronic Fund Transfer) for the last 25 years as to fraudulent grift more money from their customers via additional % kickbacks or fraudulent fees...example of all of the above: a customer makes a payment in their stone age medium option (no choice, no EFT option) yet they still get the payment before the max due date-it's verified the funds have been pulled indisputably on day X by the bank and no longer have the funds in bank account, customer then gets a letter (no call or email) saying the payment was late with an additional fee, which of course is a blatant lie-the fact is it takes them additional days to manually have the funds applied to the balance after the fact, the customer then calls and according to them the bank is wrong and that they pulled the funds days later than they actually did, this happens over and over, all of which is absurd, apparently there is some type of international conspiracy by the entire banking systems world-wide against LandArc and there is some type of complex programming directed at only them to create the illusion that the funds were pulled days ahead of time when they weren't-which of course is impossible in multiple facts/reality contexts, and when you double check and try to call back again (for days and weeks) mysteriously nobody and mean absolutely never is anybody there or does anybody pick up the phone, in addition it should be noted their toll free number is disconnected and they have no email address-there is no other way to contact them--a perpetual grift....in addition at inception of company take over of contract (who greased signed off on this internally ?) a blatant in plain sight massive customer wide grift took place well outside boundary of authority, L's were broken--a simple communication step away from an official AG state complaint and investigation. read more

Honestly this is the worst company. I feel like I pay for nothing in my association. They don't know anything you can all them for a simple question and good luck to find someone to give you an answer. Everyone suppose working remote but actually no one working from anywhere. If you are an association looking for a management company stay away from this company don't put your self in a hole. read more

Yelp better to provide to choose 0 star option. This management deserves negative star rating. I don't know why my association is still using this worst property management. read more

Absolutely worst property management company ! Stay clear of Greg Savage - most unprofessional project manager with horrible work ethic and no pride for his work. Check if this is the management company before purchasing a home !!! Save yourself the headache!!! read more

Landarc is the worst mgt. company our condo association has had to deal with. Mgt staff is incompetent and rude! I have lived here in Heritage Pointe Condominium for 25 yrs and never have I had to deal with unprofessionals on this level. I am a Vietnam Vet and physically in capable of dealing with the issues put upon us in the last year. In addition, I am 70 yrs old and a paraplegic confined to a hospital bed in my living room. Our entry doors have been in horrible condition and need to be replaced. Landarc has done nothing to rectify this situation. The individual in charge not only rude but immature. Is this anyway to treat a senior who has served his country? Hell no!!! Have filed a complaint with the ADA in Lansing and the next with be in court because they are in violation of the American Disabilities Act. read more

My water line broke in my garage and they did an excellent job in providing services. I highly recommend them, Associa ( Joe Tison) was always professional and available to help me. read more

I made a complaint against another homeowner in June and it still hasn't been addressed. They are very rude on the phone when I call Landarc to ask about the current status of the complaint. Terrible company. read more

they are the best association out there. They changed all my supply lines to make sure I don't get another leak in my house.

This place doesn't even deserve 1 star. I have never dealt with such rude people in my life. The worst place EVER. DONOT ever rent or buy in the midtown square condos off of Coolidge and maple! They're awful and the people that live here are also horrible. You can't even park outside of your garage without getting harassed and your car Keyed. Our cars donot both fit in the garage but this association is inconsiderate and does not care . These people are garbage , this entire association is . NO-ONE is friendly here , do not waste your money on these places . read more

I want to applaud Sasha Clark, Property Manager at LandArc Property Management Company in Troy, Michigan. Sasha is extremely knowledgeable, courteous, and excellent with customer service. She cares and will go out of her way to resolve any issues presented to her. read more

LandArc is a Property Management Company who manages Carolina Preserve in Cary, NC. They cannot be relied upon for many reasons such as the following: - Their employee turnover is unacceptable - Management of a NC HOA operation from MI has shown to be a failure - Their training of their remote employees in non-existent - The quality of their management at its remote location has shown to be inferior This is a Propert Management Company that has failed in so many ways. read more

Great job Greg Savage!!!!. My refrigerator water line leaked and as a result it leaked in my garage. LandArc came out the same day and then I had to deal with my insurance company who didn't want to pay for most of the work. Greg spoken to the insurance agency and made sure the insurance company covered the damages. Mr Savage was always available, professional and courteous. It took a load off my mind. read more

Horrible!! Managment the Midtown village in Troy is ridiculous. There is a woman who lives on the corner of Camden/Doyle who takes pictures of all of the neighbors decks. She reported someone because the wind blew off their cover for their grill. She called the police on a woman because her cat accidentally ran outside! She left threatening notes on 3 of the tenants cars. She thinks she is anonymous, and is part of LandArc HOA so she gets away with really ruining the sense of community here. The management also never salted our stairs in the winter and I fell down them. There are chunks of concrete missing from our stairs, and no one can be reached at Land Arc. I would never move here if I had known. Be wary. read more

I wish 0 out of 5 was an option because I have never dealt with worse people or a worse organization than those from Landarc at Midtown Square in Troy, Michigan. I honestly don't understand how anyone lives here and deals with these people for more than their original lease. We have suffered through this god awful place for a year getting fine after fine for things like parking in the area behind our apartment because we literally COULD NOT get in our garage due to people blocking our accessibility, leaving the wrong type of trash can out, our dog being on the back deck, etc. The icing on the cake was today I drove home, opened my garage door to not have to deal with making a 10 point turn to get in the garage as I was leaving immediately. I go to our garage door and quickly let our dog out and open the door to my car which was directly in front of our garage. I can't even exaggerate the fact that the entire process was under one minute yet Joanne from an apartment nearby who claimed she was "on the board" sped over in her car and claimed "I hope you don't act surprised when you get a fine, dogs have to be on a leash and you aren't allowed to park here." Regardless of the fact that she followed me in and saw that I was out of my car for two seconds and my dog went directly from apartment to car and nobody was around. This is a classic example of how awful the people here are. Joanne continued to just talk over me whenever I tried to explain what happened. People like her that live at this property seek out getting people in trouble and then claim it's "all in the bylaws." As a renter I can tell you we NEVER got the "bylaws." Moral of my story is I would never in a million years recommend this place, I'd actually avoid it like the plague. Terrible people and terribly run. I'm counting down the days until our lease is over. read more

Do not move into a community managed by LandArc. They are horrible!!!! They do not maintain or fix issues. They are very dishonest.

We went from a horrible Management Company, so far we have seen results which is new for us in the Barclays Community

One of the worst! Total lack of transparency, community representative will not return phone calls from residents, lack of follow through on work orders, etc etc. Very disappointed. I urge any community looking for a management co. to pass on LandArc read more

Greg and the landarc team was very helpful and professional. They replaced my whole kitchen cabinets and fixed my leaking sliding door so quickly and they did a great job. They even made sure to not drag in any dust or anything threw the house by laying down the covers over my floors. Very friendly people. Greg even called to make sure we were happy with the results. Would definitely recommend LandArc. read more

Prompt response by the LandArc Team culminating in Brian Jenkinson repainting my damaged ceiling was greatly appreciated. All involved were professional and courteous, read more

Terrible, they are greedy and take advantage of the condo owners in my complex. They don't manage even the simplest problems (like shutting off a water leak) for weeks at a time, without me calling several times. No repairs to concrete stairs on the outside of our building (huge chunks are falling off) for several years. Same goes for paint flaking off every single stair railing. Please, if you are considering a management company, look elsewhere or you'll regret it. read more