I spoke to Maria and her supervisor Roslyn. Maria showed great listening skills repeating back to me my issues and informing me of the steps she was taking to resolve them. She showed true compassion and concern for my issues. I then spoke to her supervisor Roslyn who to share my high reviews of Maria work. I found Roslyn to be a delight to speak with as well. Please give both a raise and a promotion. It still means something to have great customer service. 5 ***** for these women. Regards, Ms. Teasley read more

This might be the worst HOA management company out there. I initially made 3 inquiries by phone, then several emails after beginning in mid-May. So far, after more than a month, they have denied responsibility for the damage to my ceiling from a leaking roof dormer that the previous management company was in the process of scheduling to be repaired, and ignored a request to waive late fees due to missing the sign-up for auto pay by a few days during the holidays last year. Mind you, lots of things were in bold in the sign-up letter, and in very small lettering, they listed the cut-off date for submission. Meanwhile, I have since paid the late fees. And most importantly, we had a bathroom leak while we were on vacation, and the reconstruction team needed to place a pod on the property, but wouldn't do so without an approved location from the management company. Triad-Kramer still has not acknowledged the request, and we had to store our items in a storage unit off-site and within our home for 2 months. You can't speak to someone directly when calling; they have someone answer their calls and submit the requests to the company, assuming, not even in the same office, and you wait weeks, months, or even never for a response. I won't even list the amount of time they have spent trying to repair a simple gate to our pool while ignoring all other requests. They also increased our HOA fees this year and have made no new improvements to the property. read more

Absolutely the worst company out there. They took over management of our condos around 2 years ago.(Lake Village Townhomes, Walled Lake, MI) Rates have went up from $260.00 - $433.00 (Mind you there is no pool, no fitness center, and the condos are falling apart) - Members were mailed coupon books letting them know their payment went up. No communication about "Budget" until after people recieved a higher payment. You can create a "Request" and they will close it so they don't have to deal with it. AGAIN, we pay $433.00 per month for garbage pickup, and lawn/Snow services. They will blame the high cost from "Inflation" and "Insurance". HAHAHAHA. absolute garbage company. The attachment shows how well they manage lawncare read more

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I have been working with Colleen Buha from Kramer Triad for the past 3 years as the HOA President. I highly recommend Colleen as she is professional, knowledgeable, and cares about our community. We have collaborated with Developers, Township Officials, and HOA Attorneys to create Bylaws/Rules and Regulations that help us maintain a beautiful neighborhood. We like her so much that we signed a 3 year contract this year. read more

Contacted them via email and phone regarding the double payment and the $1500 credit on my account. I have been forced to cancel ACH through my bank and delete payment through square. After spending 4 hours of my personal energy on this matter, it is my duty to inform the collective about the lack of integral business practices and communication that this company is lacking. read more

Literally the worst company in the world. They never reply to phone calls, emails, nothing. They have walked my property twice in the past year. They don't even come by after contractors are done working to review the work. I would give them negative stars if possible. PS - law suit incoming for assisting with fraud & embezzling money ;) read more

I'm a real estate broker. This company is so bad. It is almost impossible to get a call back, email response workout having to seems 3 requests. I have a client who was suppose to have a credit in his account and Kramer Triad was suppose to send the funds to the new mgmt company who took for this complex. The Kramer Triad employee won't even work with the new mgmt co. To figure out where this $600 went. If the owner reads this, please contact Donna@realtor.com. read more

This management company took over my HOA, refuses to credit me for past payments even after providing proof of said payments, and refuses to do their jobs in fixing my account. I've made countless calls, opened requests on the portal, and sent emails to no avail. Instead they just keep adding fraudulent late fees to my account and the accounts of numerous residents of my building. HOAs beware and do not trust this management company. read more

It seems that since 2014 people have been giving bad reviews of this company, consider that! I am on the board of directors and we chose them because our last management company decided we were not large enough for them to handle our community. I get that. We are a cooperative and they said they had experience with this type of community. From what we have gone through, I find that impossible to believe. Just as others have said for a long time this is what you can expect: Long turnaround times on cases Cases closed for no reason Cases not completed The run around More hassles than are reasonable Service requests delayed High fees for their partner contractors A ulcer and multiple migraines (Do you get the point yet?!!!) read more

Own a property in Michigan that is managed by Kramer Triad. Non responsive. Over the last few years I have sent emails to customer service. Not once did they respond to my email. I am a business owner if I did that to my customer base, I would not have many customers. I have other properties that are managed by a different group. By far Kramer Triad is the worst at communication. read more

Non responsive to pretty much everything. Very expensive for only collecting our money. In this industry, service is key and they provide none. Our board has requested response and nothing. Do your community and pocketbook a favor and find a different management company. If I could give them zero stars I would! read more

Beacon square home owner. They do not pay our bills in a timely manner. Causing the company(lawn service) to go under.

Probably the Worst Property Management of Condominium's in Michigan. This used to be a very professional Group 20 years ago. Appears to have lost their Talent. No value for the Services they are supposed to render. Automated phone system doesn't work properly and yes, you guessed it a Manager is never available for an escalation. Request opened an app however no communications provided regarding status updates. Technology is Wonderful....when it Works!!!! Appears no one is giving clear concise direction to their Staff. read more

Inadequate, unqualified property management and landscaping services. They need to provide services worthy of their titles. They're in deniel on their inability to be efficient on the services they provide. Beware of their ability to deceive, malicious intent to retaliate on complaints that are valid. Deceitful entities. read more

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I was the Secretary of the Board of Directors at Evergreen Woods in Southfield, MI and am currently the Secretary at The Ponds at Gateway in Romulus. Both of these properties are managed by Kramer Triad (Associa):The management company from hell. In Southfield, we were being charged $900 per month for storage fees. We had a great Treasurer who asked, "Who still stores paper documents?" Everything is stored in the Clloud." So we decided to go through what we thought was a warehouse of documents and shred anything not needed. They charged us $150 to transport the documents from Troy to Ann Arbor and when I went to pick them up, there were 3 small printer boxes. So a total of $1150 per year to store 3 small boxes and we had been paying that for years. Now in Romulus, the situation is worse. K-T hires managers who have no issue committing fraud by sending false documents to the CPA. The manager will lie and ignore requests that may show K-T in a bad light. This manager Sandra Klersy Mathews is the worst. We filed a police report against her and even ordered K-T to have her resign when she changed the amount on the coupon books from what the Board had voted on,( under the direction of a dirty president of course) K-T are like a cancer. Once they get a hold of you, the only way to be rid of them is to cut them out like a cancerous tumor and throw them in the trash like the pieces of Sh--T that they are. Run for your life before you do business with this management company. If I could give them zero stars, I would. read more

Wish I could go lower than one star since they don't even warrant that! Worst property management company ever. I have two maintenance requests in. One from March and one from June. I have had to keep submitting them, because they close them without fixing the issue. I don't know how to be any clearer in explaining the issues. My outdoor spigot hasn't worked all summer. They left a number for me to call and then never returned my phone calls and closed the issue AGAIN. There was a leak IN BETWEEN MY GUTTERS AND ROOF. They said they caulked a few tiny holes in the gutter! They have also been sending me "courtesy letters" regarding potential fines. One was for "someone one in my unit storing" an improperly licensed and inoperable vehicle in the complex. I had just purchased a second car and had a temporary license on it (not expired) and it was parked in my carport. It had not been moved for only 5 days. How do you get anything accompli8shed? Don't say go to the Board. Most of the time they won't even talk to you. They say you have to speak to the Property manager. Good luck! read more

UPDATE: since my review I had mold issues...because the management company didn't take up all of the flooring. My family evacuated on January 28, 2021 and did not return. My condo had to be partially restored (about half of it). It took several calls, emails and threats of suing, but it is now water and mold free. From September 9, 2020 until May 2020...my home was quickly deteriorating. If it weren't for Kristen (property manager) I'd still be in a watery and mold infested home. She fought with me to get things back in place after the pipe collapsed under the house. Kristen gets ten stars...KT Property Management gets 0. They had no interest in making me whole after TWO floods that were induced by a collapsed pipe, faulty valves and shut off. Bad business! This all could have been avoided if the initial plumber had used a scope to find the source of the problem in August 2019. Instead, it cost several thousands of dollars to fix...and many sleepless nights for me and my family. read more

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I am the president of the homeowner's board for our association. Eighteen months ago, we hired Kramer-Triad to manage our community to take stress off of our board volunteers who were doing all of the work ourselves. The last year and a half have been even more stressful. The company is blinded by pride, sells products that they feature in the sales process but do not work (TownSq), has inexperienced property managers with middle-management above them that refuse to believe that those property-level managers would ever do anything wrong, they keep terrible records, follow zero directions, and take no responsibility for missteps. We had a 2-yr contract, but after our property manager committed gross negligence in signing us into a vendor contract that we did not approve and was well above our budget, we sought a mutual release. The offboarding process was a continuation of the same. Throughout the entire relationship after their sales process, they had horrible response times (3 days to a week for any email or call) for both board members and our residents. They would send incorrect notices to our residents. They kept asking us the same questions over-and-over-and-over again to figure out how we did stuff (and we are not complicated), then still got it wrong 80% of the time. The company's president, Mark Bliss, kept saying he would talk to us about it, but then apparently shrugged us off. I will say that I wish I would have checked Yelp reviews before we hired this company, because as you can see, they get horrible reviews. I hope you now know to stay away at all costs. I have worked with dozens of management companies all over the country and while many are subpar, this one takes the cake by a long shot. STAY FAR AWAY. read more

I am watching the snow removal at Evergreen Meadows Condo they have just left 4 feet up against my garage. I am a senior citizen who walks with a cane. I am standing watching this being done from my garage. I call out to to the person because he had move on to other sites. He then said he was not finished yet. read more

Kramer-Triad has done a fantastic job, especially Colleen Buha. As the VP of our HOA she has made a nearly impossible job that much easier-thanks Colleen for you expert help. read more

Terrible communication! I've called 5 times a day for a whole week! Emailed! Left MULTIPLE voicemails! There not just bad at communicating they are terrible property managers they have terrible people working for them I can't believe that they are even still in business! ANYONE WHO IS THINKING OF USING KRAMER-TRIAD MANAGEMENT GROUP DO NOT WASTE YOUR MONEY OR TIME AND GO SOMEWHERE ELSE!!!!!!! P.S IF I COULD GIVE ZERO STARS I WOULD! read more

Just A horrible company to do business with. If you're looking to contract with a property mngt co, look elsewhere!!! Had them at my former condo and they never audited the books and left owners with HUGE debt when they were fired. Now my current condo has them and they are awful!!! Can't figure out a simple thing like a watering schedule. That's pretty much all they have to do. Our property manager is either overwhelmed or doesn't know what she's doing. Either way can't get her to correct anything. When you submit a work order no one answers. You just have to hope something will be done. No way to know unless you want to make at least 10 calls. Also was told it will take 2 weeks to resolve issues!! What??? They're collecting money for horrible service. Do not hire these people!!!! read more

Worst management company never call back. Basement is leaking with rod hole leaks and won't fix it. Lied at the board meeting saying they had a work order approved while the contractor said they never received it. Wish I could give them 0 stars. Preach that you have to read bylaws yet they can't hold their end of the bargain by maintaining the structure. Do not hire this company if you can. read more

I have had to deal with the horrible service of Kramer-Triad for a year now. They do not respond to requests. Most recently one of their providers at our property dumped gutter debris in my interior courtyard. I am responsible for this courtyard maintenance, but I am not going to stand by and let a provider contracted by Kramer-Triad trash my private courtyard. They refuse to clean up the damage they themselves caused. Even to get small ground maintenance issues resolved takes a major management escalation. Sad. I have never send a property management company do such a poor job for its clients. read more

I am writing this review to express my gratitude fo r the timely and professional manner in which my service request was handled. I called the person took my call was understanding band helped me in getting my concern addressed, Thank you read more

They changed the locks on the front door without telling the residents or providing them with keys. They told me that I needed a new filter for my washing machine. When I got one well before the deadline, they fined me anyway and I had to fight with them to get the fine removed. Their website, Townsquare, is decent and given time, they will respond to requests, but every time that I call, it goes to voicemail. read more

We have had our condo for 8 years and the association dues just keeps going up and Brandi our property manager does not return calls nor does she followup for repair problems. This is a horrible company to have manage a condo complex. Save yourselves some trouble and work with a different company. read more

When I sold my condo in Birmingham, I had to get paperwork from Kramer-Triad, the condo management company. This was at the request of my real estate agent. I was calling them starting on a Friday, every day for a week. This included punching numbers on the phone and waiting. They were not returning my calls. I finally got the paperwork that I needed. Later on in the selling process, my real estate agent had to go through something similar trying to get some information from them. On the positive side, the grounds are kept up very nice. Probably because of the $257.50 monthly association fee which the residents are able to afford. read more

If I could give Kramer-Triad zero stars I would! I have owned and rented my condo for 40 years. I agree with the reviews below- these guys are the worst condo management group I have ever experienced (and that is really saying something!). They are totally non-responsive to co-owner's needs (especially those who do not live there). They do not respond to calls, e-mails or letters. In addition, they are bullies, sending escalating letters with escalating fines accusing me of failing to provide rental documents and city inspection certificates which I sent to them over and over. When Consumers Energy dug up the courtyard in front of my unit their "property manager" (that's a joke!) didn't even know until I sent pictures and then failed to do anything to get it fixed for months, despite repeated calls and e-mails. They don't care about their clients, they bamboozle innocent and poorly trained Boards, they are disorganized and aloof, and I would even say inept. Be careful not to align yourself with them! You will regret it if you do. read more

I'm a realtor and found it difficult to have a timely response to my phone calls. The website is difficult to navigate, tech support wasn't a great help...put me through to the office and never received a return call. I physically stopped by the Troy office twice. On my second visit, Cheryl was excellent and contacted, Deb at the Novi office and together they were able to get the information that the buyer required. A big Thank you to Cheryl at the Troy office and Deb at Novi!! Carol Adams, Realtor Coldwell Banker Weir Manuel, Birmingham read more

Several voicemails and one email to this company are still left unanswered. If there is worse customer service out there, I have yet to find it. read more

As a Realtor Kramer Triad is very difficult to work with, expensive, slow, and unable to get the correct info. that I needed. It took them 7 times to complete a condo form for a lender and 6 times the form was wrong when (after hours on the phone with their staff) they finally completed the form correct, however the lender was not 100% sure that the info was not erroneous and denied the loan forcing my client to pay cash! Now I need a "status letter" stating that a client is current on their dues they charge 335.00 and promise 1-8 days turn around or 485.00 for a rush!! Condos are hard in this new market to finance and having the right management company is critical. Note: my firm does not manage properties only sells them. read more

I have to agree with Holly O. this is the worst management company ever!!!!!!! I know that a lot of our co-owners have not paid dues but it does not excuse Kramer-Traid lack of services. Our grounds remain trashed because the ground's keeper doesn't pick up trash unless someone complains. The same with changing of light bulbs for the gargages and porch lights, nothing until someone complains. I put in a work order to have my step rails painted and it just now was completed with me complaining that it wasn't done after a year. The grounds keeper doesn't do nothing except ride around and leave. There are gutters that have fallen and I've watched the ground's keeper place it in an area behind trees, instead of fixing it. Kramer Triad is a big joke!!!! They do not do anything worth well when complaints are being made about other residents such as, large dogs and excessive noises. I've stop complaining because it does no good. I'm not happy at all with this company, I'm seriously thinking about moving of their lack of services. DO NOT MOVE IN A COMMUNITY THAT IS MANAGED BY KRAMER TRIAD; YOU WILL REGRET IT!!!!!!!!!!!!!!!!! read more