There's two pieces to this review, the vehicle I purchased and the salesman I worked with. The vehicle, a 2017 Mustang GT, and the salesman, Calvin Falkner. A third piece would be the gentleman who worked with me on financing. His name escapes me, but he's a middle eastern gentleman who was absolutely phenomenal. This is where the review pains me. I love the vehicle and I thoroughly enjoyed the gentleman who helped me with financing. Calvin Falkner, the salesman, I would never work with again if he was the last human selling cars on earth. It pains me to admit but he duped me. I was looking for a very specific vehicle, 2015-2019 black Mustang GT Premium with black rims and black logos. I knew what my car was worth and I knew what price point I was looking for. I wasn't willing to pay a penny over $30,000, NOT including my trade in. It took a minute to find the car I was looking and when I found it, I conveyed these sentiments. It was your normal sales process, he had a "deal" I told him no, he went "back" and came forward with another deal. At the end of the dog and pony sales show, he verbatim said, "If you're willing to sign this right now, $29,999, you'll buy the car", I said, "yes". It's the price I was looking for so I signed it. My fiancee came in and we signed the paperwork only to realize later on, he had faked the price by pointing to a different number in the maze of garbage numbers he presented to me. This was not a lack of communication, he knew exactly what I was looking for. I admit, this is my fault. I should've known better and paid better attention. That being said, if you're buying a car from Lander's and Calvin Falkner is your salesman, take the hardest pass you can muster. Everyone has a right to make money, but to be a shady salesman and sully the name of Ford Motor Cars, you should be called out. DO NOT WORK WITH CALVIN FALKNER. I can't speak for the rest of Lander's Ford and this isn't the point of this review. However, Calvin Falkner is employed by Lander's and prospective buyers should be aware. read more

I don't know how Landers stays in business. They told me to bring my truck in and the factory recalls would take about four hours. I went back after eight hours because their phones were busy (supposedly out). They told me it wasn't ready and I if brought it back the next day they would finish it. I insisted on knowing what they had accomplished in eight hours. Nothing. They hadn't done anything. My truck sat on their lot for eight hours. I have to take some responsibility for this because the service department screwed me over a few years ago. I said I wouldn't go back but I did because this was factory recalls. The service manager told me eight years ago that my tires were worn and I needed new tires. They looked good to me so I refused. He said I had to sign a sheet saying they told me about it. I did and drove to Gateway and asked them to check my tires. They told me they were good and no where needed new ones. I took it back to Gateway every year for five years and they told me I didn't need tires. I only drive about 10,000 a year. I was still on those tires seven years later when my truck was rear ended and totaled. I bought a new one but not from Lander's Ford. Taking it back for the factory recall repairs was my mistake because I should have known better. James H. read more

This place is TERRIBLE! After keeping our 2017 Explorer for FOUR Weeks, we finally got our car back. We called them daily - no return calls, promises of dates that came & went, no available spares. We had it back for one week & then once again, it completely wouldn't start. Car was towed there on Friday & no call on Fri or Sat, didn't return our calls & now it's the holiday. We will never buy a Ford again and want to get rid of the one we have so we won't have to deal with the Service department here anymore. THE WORST. read more

Worst dealership we have ever dealt with. We were in a terrible situation due to a computer issue with my husbands truck and the lack of resources to fix the vehicle. The service department was unhelpful in relaying information and flat out rude. After being forced to sell the truck back to Ford or wait another 3-6 months to hope for a part to come in, the salesman was also rude, sarcastic, and in proficient in filing paperwork properly to pay the vehicle off. If I could give negative stars I would. Every ounce of dealing with everyone at this dealership was pure awful. They should scratch the entire staff and start over with competent, friendly people who actually want to do their jobs. read more

Their service dept sucks. I called to make a service appointment. They asked me to bring my vehicle in yeaterday. 1:30 pm. Today they still have not even looked at it and said it might be after lunch before they can look at it. Yet they are taking care of several customers who had just walked in this morning. When I expressed my dissatisfaction and asked if they could see my vehicle next since I dropped mine off yesterday, so I should be ahead of the other customers who just walked in. They said they weren't sure if they could do that and I would probably have to wait another 3 or 4 hours before they even look at my vehicle. They showed no concern or desire to fix the issues. Told me they are busy and have plenty of business. Will never come here again. read more

Worst experience of my life with a company hands down. It's taken almost two months and I still haven't gotten the windshield for my van replaced from the recall. The techs are incompetent and the service managers even worse. I had to contact corporate to even get a call back from them for an appointment after leaving a voice message. They finally got the van in then the tech broke the windshield same day. Had to wait another week for it to get shipped in. Tech got Covid. They return the van yet again (no windshield wipers or rear view mirror). Don't hear from the dealership for almost two weeks. Finally messaged me at 8 am one weekday saying the tech will be there at 11 am. No contact, no communication, and I've been asking about a loaner for two weeks now while my van is having water pouring into it and down into the floorboards. I told him to let me know the next time the tech can come in. Says ok yet another five day passes and still nothing. Text him this morning and ask about a loaner and a tech installation date. He says okay when I get back to the dealerships. No response all day. His name is Tony and I wouldn't even dream of going by Lander's Ford for anything if you value your sanity or dignity. I've never seen such incompetence and indifference. It's written into their genetic code. Had to file a complaint with Ford today formally because it's driven me insane. The van is still getting rained in by the way. read more

If I was to just rate the sales department and Tom Scism, a great person as well as a great salesman, they would get 5 stars. Unfortunately, most of my experience here has been with the service department and that is what a lot of this score is based on. I know they are currently working on improving things and still have a lot of work to do, but I do not understand why I had to bring the car back several times AFTER I came in just for a simple service. We continually had different issues and it seemed like we only had issues after getting service done. Also, I don't understand how when I had an appointment for 7:00am my car was still outside in the waiting area more than an hour after my appointment time. If you aren't going to be able to take my vehicle back at my appointment time which was the same time you open, then don't set the appointment. I waited well over a reasonable time to even get the vehicle started. "Hello McFly, is anyone home?" I have things to do as well. They really need to get organized in the service department. read more

Went there on Monday 8/16 to upgrade my wife's vehicle to something newer. Bought a 2019 Expedition from them in 2019. Sales person I dealt with was great, sales manager was very rude and not enthused that wouldn't take a $4k loss. The way the vehicle market is right now I shouldn't take a loss at all.. He told me that our 2019 expedition wasn't worth the payoff we asked for bc it had a scratch. Very rude and unprofessional. I will not go back to Landers Ford for a vehicle or for service. read more

I called twice and left a message once to schedule an appointment regarding a recall notice. Service department never picked up and when I did leave a message with a supervisor I did not get a return call. read more

I may come back and update this as I have a preexisting condition for Car Dealer ick. I'm the sort that feels like I'm being taken the moment I walk on the lot. I wound up at Landers because of the vehicles (namely a Ford Fusion Hybrid) that their site had listed under the "Current Inventory" tab on their website. In a mysterious twist of coincidental fate of the two models I was interested in, one car had been sold days previously and the second just that morning and they hadn't got around to updating the site. I was able to test drive a similar model, and they willingly let me get some highway miles via I385. The sales guy (Aaron) was otherwise knowledgeable and courteous. I shared my displeasure about their site's "Current Inventory" not being current at all. Within a business day, they now have corrected the site. Landers did appear to have a better inventory than other Ford Dealers in the area. For the time being, I'm still in my Civic/Hybrid with 181k miles. read more

In August 2014, I bought my new car here. Landers had the best overall selection of models to chose from with low to high packages. I had visited every other auto manufacturer's dealership in MEM. I had the best salesperson ever, Tom Scism. He let me test drive multiple types of vehicles from cross-overs, sports cars to sedans. I drove multiple cars of the same model varying the packages. He was patient, knew everything about each vehicle as we discussed pros and cons of each, and was never the stereotypical car salesman. When I need service, he makes sure it happens on my schedule, every time. They would get 5 stars if the service department would get everything on my first trip, and not make me come back after I catch an item wasn't fixed to my satisfaction. BTW, I love my car. read more

Needed the factory keyless door code for a "new to me" car bought at an out of town dealer. (Dealer said it can be looked up in the computer and many places don't charge). Well, at Landers, $60.00 quote! Called Skelton Ford in Olive Branch and guess what? Free, bring the car on in! Well guess who will be getting my future business! read more

Staff was helpful during messy construction AND rain. I was raised on Ford vehicles, my grandfather drove for and retired from Dealers Transport. But I am disappointed and irritated that everyone in the Ford system probably new about the recall issues and I was not given that info/knowledge that might have led me to choose a different vehicle. 1 recall was bad; 2 are even worse. But I do love my car and it's on ya'll if it harms my family... #escaperecalls #Fordknew read more

Last year when purchasing a car for my son to take to college, I drove on the Landers lot. After a few minutes, 2 salesmen approached me and asked what I was looking for. When I told them that my budget was less than $10,000.00 they looked at each other, chuckled and told me there might be something around back...and they walked away. I went to a local competitor and made my purchase that day. Today, I thought I would give them another shot. I pulled on the lot, parked my car right in front of the show room with them looking right at me. I got out of my car and slowly walked the used car section. After looking at every car there, I had still not even been acknowledged. Same story, I will buy elsewhere. Landers poor customer service has completely lost my business. read more

Scheduling an appointment online, which was suggested from the dealer, means your vehicle can't be seen for 3-4 days and is suggested to be left. Tell me again what the point is in scheduling an appointment when that's the case. Not everyone can just take off work and go without their vehicle. You can be added to the wait list for a rental, but that's not even guaranteed. Good luck. read more

This dealership has some problems delivering service. I attempted to have 3 separate items looked at on two occasions and both times they just didn't do anything with my vehicle. And they didn't call to let me know they would miss the promised pick-up time. The service writers never returned my voicemails within the same business day, and they couldn't explain why nothing got done to my vehicle. I try to avoid superlatives like "best" and "worst" but these guys are REALLY BAD. read more

I was provided with great service from the time I walked in the door until the moment I drove off the lot in my new vehicle. My sales consultant, Mark Wilhite, is very knowledgeable about Ford vehicles and the technology inside. Mark ensured to match me up with a vehicle to suit my needs. I would recommend this dealership to anyone searching for a smart, fuel-efficient vehicle. read more

They finished earlier then I thought and were professional in completing their task. I was also surprised at the great price I received! How good is that? Excellent Thanks Landers Ford for a job well done. read more

First, let me say that the sales part of Landers Ford has always been great for me. Mr. Kitchens and his sales/finance team are a pleasure to work with. I'd also give a shout-out to the "after the sale" support in terms of customer education -- again, very good. That said, something is seriously broken in the service department. In the last few months, I've now had 4 out of 4 bad experiences: 1. Brought in new vehicle for oil change. They used wrong oil, and the whole ordeal took several hours. 2. Recommended Landers to a friend with an older Ford vehicle, and it took days for them to get my friend's vehicle serviced. 3. Ordered parts from parts department for replace/install on newer vehicle (parts team is very good). Once the parts arrived, I made an appointment, and when I arrived (and waited an hour), was told that they couldn't get it done that day. More than an hour of my time wasted. 4. Made another appointment for installation of new parts. Supposedly a 3-hour job, it took 4 days to get my vehicle returned. No updates, other than when I called to inquire. Landers is a good business to have in the community, and I want to support them with sales and service, but it's really difficult to consider using their service department again. Wish that weren't the case. I'd still purchase another car from them though. Again, great sales team. read more

Horrible service. Took over 2 weeks for them to even check my car then get told there's nothing wrong with it. 10 minutes after leaving the place my car breaks down and have to get it towed back to the place. Customer service is horrible. Nobody ever answers and the one time someone did they were clueless. read more

The actual car purchasing went great, if our salesperson Ryan ever moves to a different car dealership I would be more than happy to buy from him again. Instead it is everything that happened after the fact that has soured me on Landers. Shortly after buying the car I got pulled over because they screwed up and didn't fill out the temporary tag on the vehicle correctly. So I was late for work that morning and subjected to a lecture and the scare of possibly having my brand new car impounded due to THEIR mistake. Mechanically my check engine light just came on and supposedly their mechanics checked everything out before I purchased it. I made the appointment to get it looked at but they told me it would probably be a few days before they could even get to it. They made sure to inform me of this in a tone that showed they were none to happy about helping me out. I haven't even had the car long enough to make my first payment. I am not impressed. UPDATE: when I took the vehicle for service because the engine light came on they turned me away. Despite weeks of them telling me that since I bought the car from their lot if anything was wrong with it to bring to them, even though it was not a Ford. I even called them before hand to ensure I would be able to take it to them for service. If they had told me at any point leading up to this to take it somewhere else it would not have been an issue. Instead they waited until I woke up ridiculously early and drove through the pouring rain to get there before they told me there was nothing they could do and that I needed to take it elsewhere. Apparently the mechanics at their dealership were good enough to clear this car to be sold to me but not good enough to actually fix the problem. read more

I dropped my car off for "The Works" since I had a coupon for my birthday. They took my car in and within 50 minutes, it was ready for pickup. Excellent service, nice folks. I've purchased at least 5 cars there so I do like the dealership. My only complaint is that the guy still charged me full price for "The Works" - unfortunately I didn't notice it until I went to file the paperwork. read more

I've been a customer at Landers Ford in Collierville for many years and the service is so poor. I'm very disappointed in the communication, lack of service and excuses. The Quick Lane does not honor appointments, the service department states that you must leave your car for a few days to have it serviced, which is ridiculous. They are understaffed, dishonest and do not provide the service for what I've purchased. They also have not honored my extended warranty that I purchased one year ago and have receipts. I will not be making any purchases in the future at Landers Ford in Collierville, nor will I recommend them to anyone. read more

Thank you Landers Ford for your very generous donation to the St. Jude Marathon Weekend Sweepstakes and for working with us as the 2015 contest winners to find the perfect car. Upon arriving at their Collierville location, we were greeted by several friendly sales staff excited to congratulate and help us. While we were there, we had the opportunity to work with an incredible sales professional, Keith, who not only had all of the paperwork ready to go prior to our arrival, but spent a significant amount of time giving us a full tour of our new 2016 Ford Escape. Don, the general manager took several calls from us on his personal time and even drove in on his day off to personally congratulate us and make sure everything went smoothly. We are humbled and honored to be the recipients of a new car, and thankful to have met the wonderful team at Landers Ford. From their customized sales approach to the technical knowledge of their products, they truly provide the ultimate customer experience. If you are in the Memphis area, and are looking for a new car, please be sure to stop by Landers Ford Collierville! read more

I went into Landers Ford, Collierville, ro drop off my car for some repairs. I walked in and there were three service reps in the building. One was working on something and the other two were carrying on a conversation with each other. The two of them looked me in my face several times and continued talking. The one gentleman that was working, looked up at mw twice. But, still I stood without a good morning from neither of them. After standing there for about three minutes, without being recognized, I yelled as loud as I could and asked did they not see me. One ot the two engaged in conversation says, "Oh yes. We were just talking. How can I help you?" I told him they could not help me and the continued with their conversation. Because they are white men and I'm an African American woman, I feel my treatment was fueled by their prejudice of my gender and my race. (Yes, a double dose of ignorance.) What ever the reasoning for their failed customer service, does not matter. They did not represent what I have come to expect from Landers Ford. My dad told me to take my car to County Ford in Southaven, MS. I didn't want to make the drive to MS , but had to anyway. Landers Ford in Collierville, TN, will never get any of my business EVER Again, not even for an oil change. If I could give those jerks negative stars I most definitely would. read more

Landers is an excellent shop. From buying a new car, 4, to service, it all clicks. Their staff is friendly and helpful. Having worked as an auto mechanic in the past I know how hard it can be to please some customers. The Landers team does it right! Whether you're buying a car or getting one serviced give them a try. They are honest and do good work. When I had an engine problem a few years ago they fixed it under an extended warranty costing me very little when it could have cost thousands. Landers is my dealer, I'm sold on their service! read more

Horrible experience with the sales team. In my own personal opinion they have very poor follow through and didn't seem to understand how to handle customers coming to the dealership already approved through their own bank. Their vehicle selection is OK according to their website, but good luck trying to connect with a solid sales person that will actually call back to let you know if a vehicle is actually in stock. Very poor sales and customer service experience. read more

I took my car to the service department at my schedule appointment time, 7:30 a.m. Was told the car would be ready after 5:00 and they would call when ready.. No problem. At 5:20 I call for status. Learned no one even looked at the car. My service advisor blamed it on everything. Never took ownership of problem and got mad at me. Terrible experience. I have purchased at least 3 cars from Landers Ford. If this bad service continues will not buy from them again. Finally I got, Robert, the service manager involved. To his credit he had mechanics stay late and fix it. If not for him car would still be there the next day read more

Ryan was my salesperson, and I had a great experience with him. He was respectful, patient, and kind. However, I am not happy with the service department individual that assisted me. I should have followed my first mind and asked for Alan to take care of me. He has great customer service. And although he is busy, he still takes the time to communicate with his customers and make them feel like Landers Ford Collierville, is happy you chose them to purchase your new car. Lesson learned, from now on, ask for Alan, in the service department. read more

I brought my truck in because of an air conditioning sensor. I knew what was wrong, but wanted to take it to the dealer to make sure it was fixed correctly. Bad choice. It took them 2 days to diagnose what was wrong (which I told them when I took it in). Another day and they called and said it was fixed. I paid them their $2500 and didn't even drive the truck off the lot, it wasn't fixed. Back in the shop for another week+. When I came to pick it up the second time, they had cracked the windshield. They blamed it on their "yard people". They had to remove the dash to fix the air. The dash looked like it had been forced back into the truck. It was warped, high on the passenger side, with a hump just right of center. After all this, the air barely works. I'll have to take it somewhere else to actually get it fixed. read more

First of all I called for a tire rotation and oil change appointment the last week of July and nothing was available until the middle of September. I thought this was a "quick lube" facility. I only came back here because I bought my tires here. NO MORE!!! WALMART HERE I COME!!! read more

Dropped by here today because of a recall notice I received from Ford. I have had a past experience with this location so decided to drop by and have them do the repairs. I was met by Scott Whitenton,who surprisingly told me that if I was not having problems then should not do anything,and if it does brake, no worries as you have the 10 yr/100000 warranty will cover anything. I had to show him the recall lettter that states this could cause serious damage, the transmission could down shift unexpectedly and lock the rear wheels. Sounds like could be serious duh. He then stated that he would not be able to do the work until next week,maybe,as they were busy. This was after I had spoke with someone on the phone yesterday who said to bring the truck in first thing in the morning and we would work you in. Note that I arrived at 8am. I left and ended up calling another Ford dealership (AutoNation) down the road who was able to look at my truck tomorrow morning and NOT wait until the part broke and caused potential damage to lives or property. Customer service was definitely lacking, as I felt that I was being pushed out of the way,and my business was not wanted. I had planned on having my tires rotated while I was there. That did not happen, and I will not be back. Customers are hard to get to your door, don't push them away read more

Landers ford in collierville has a great selection of vehicles and I've purchased three of the last few years. The three purchases went smooth but they get you with all the additional service charges. I went in recently to look into possibly purchasing a truck and they ran my credit without even asking. I'm guessing they had my information to run the credit check from the vehicle I bought most recently. Anyway, I ended up going to another dealer and got a better deal. read more

My daughter and I went there today to inquire about upgrading her Ford Escape that I purchased there in December 2011. We stood in the lobby area for approx 5 mins but no one(more than a handful of older white men) acknowledged us and continued having their conversations with each even after looking at us several times. Eventually a guy who needed to walk past us asked if we had been helped and when we told him no he said he couldn't help us because his appointment would be there shortly. He then proceeded to call over another gentleman who stated he couldn't help us neither because he had to leave soon for an appointment at Campbell's Clinic. We then turned to leave and we were told to have a nice day, none of them were willing to assist us. When getting to our car a black man came over and said that he was told to come assist us which at that point we declined. So yes we just had a very racist experience at the very racist establishment called Landers Ford in Collierville, TN. read more

While everyone was great to me during the sale, I found out that after care is non existent. I have left two voicemails, one email to the dealer asking a simple question. Reply to me?? Not a word. I have spoken to Ford about this twice. No response. It looks like I will be trading this new truck in for another make!! If a dealer doesnt know the answer, just say so. Don't ignore the customer, it will backfire in your face, read more

Landers Ford NEVER disappoints. We buy our cars from Jason in sales who has become like family. We have all our cars serviced at Landers and Alan takes care of us. Again, like family. We have all our cars serviced at Landers, not just the ones we buy there. When I say they never disappoint, I mean it. Exceptional top service from start to finish - from buying the car to each and every time we take our cars there for service. read more

Had a great experience car shopping. Wasn't even planning on buying the day that I did, but found the perfect SUV (Explorer Limited). They made sure I had everything I needed and showed me everything I needed to know. A few months later there were some glitches in the SYNC system. Took it into the service department. They took care of the problem in less time than they told me it would take. No issues. Would recommend. read more

Had to get my windshield washer fluid reservoir replaced. It took 4 trips to get it installed. 1st trip: I learned they forgot to order it. 2nd trip: I learned they ordered the wrong part. 3rd trip: Required to confirm they had the part since they would not answer the phone. 4th trip: they finally installed the part. read more

I bought a truck there in June and although the truck and price were satisfactory the Sales Manager David Clark treated my wife and I so poorly and with such rude disregard that I must recommend you shop elsewhere for your car needs. Just don't shop here. I wrote a personal email to the GM of the dealership about our treatment which got exactly zero response. They make the sale and that's all they care about apparently, contrary to what their advertising tries to say. read more

After spending thousands of dollars on our car purchase, they told us we would receive our first oil change for free. After dropping it off and having the work done, they say you have to have "Ford points ". Never did the dealer mention this, all that was said " your first oil change is on us" then sent us on our way. An app was never mentioned until checkout. So beware when the salesperson says something is on them... just go to another business and not the dealership. Not that we mind paying for services, we just expected what we were told. Lesson learned from this costumer. read more