We were in a difficult situation while driving from San Antonio, Texas, to Sevierville, Tennessee. Just outside of West Memphis, our Ford F-150 began leaking antifreeze. With three tired kids in the truck and a long road trip still ahead of us, we were understandably stressed and concerned. Our first call was to another Ford dealership in West Memphis, but unfortunately they were unable to help us. We then called Landers Ford Memphis, and Rose answered the phone. From the very first moment, she was kind, compassionate, and eager to help. She immediately connected us with Willie, who took the time to speak with my husband, provide expert advice, and assess the situation over the phone. After discussing the symptoms, Willie determined that the issue could be dangerous to the engine and advised us to come in right away. From the moment we arrived, both Rose and Willie made us feel welcome. They showed genuine care and concern for our family, including our three road-weary children. Willie and his team went above and beyond to get our truck diagnosed and repaired as quickly as possible. They even provided us with a courtesy vehicle so we could take the kids to visit the Bass Pro Pyramid while the repairs were being completed. What could have easily become a vacation-ending nightmare turned into a positive experience because of the professionalism, expertise, and kindness of Landers Ford Memphis staff. Their team not only fixed our truck but quite literally saved our family vacation. Although we are not local customers, we will always remember the outstanding treatment we received. read more

In my opinion, the service department NOT TRUSTWORTHY; but I could be wrong and they might just be INCOMPETENT. Maybe it's both; or neither. The entire vibe is scammy to me. IMO, you can find better service for way less money - and not drive away feeling like you should have gotten another estimate. read more

STAY AWAY. This place has the worse customer care in the service department that I have ever experienced with Ford. 5 service guys standing around talking and yet no one ask if they can help me check in or what to do. When I finally get someone to take a break from their hanging out I really felt like I was a bother to them. Not helpful or friendly. Many places to get an oil change and this is not one of them. read more

Going on the 2nd engine picked it up Thursday and it was smoking and leaking oil profusely 6hrs later. It has been in and out of Landers Ford off and on for 4 months. Now can't get anyone in service department to return a call for 2 days read more

I had an error light on my dash, called the other Ford dealership and they said to bring it in and they would get to it in 8 weeks, What. Called Landers and was told bring it now and they would get it done ASAP. I dropped it off that evening after work and the next morning it was done. read more

I took my 2014 Ford F-150 in for a gas leak near the gas tank area, and a safety recall from Ford Motor Company at no cost to me. I received a call the next day from the service advisor stating I needed a fuel line. He also stated I needed spark plugs, fuel filter, coil packs,and air filter at a cost of $3000 plus tax. Keep in mind my truck was runing flawless. He never mention the repair about the Ford recall that was FREE. After I refused the $3000.00 estimate, He told me I had to pay a $244.94 diagnostic fee. I payed the fee and took my vehicle to Auto Nation Ford where the truck was repaired for $1800.00. My suggestion is that you stay away from Landers Ford Collierville especially if you have older parents, for they will smile in your face and surely take advantage you. read more

My wife saw a used Toyota at this dealership that she liked, we went in and test drove it and she wanted to finance it because she had just paid off her RAV4. We went to their finance department, ms. Burton kept asking could you put a down payment of 2000 and a minute later asked if my wife could put 5000 dollar down payment, I told her I would pay it if it took off enough to have the monthly payments reasonable and we thought we were done with the hiccups in this deal and then she claimed she could not sell the vehicle without gap insurance we did a lot of back-and-forth and my wife in end accepted what she said,they floated her information to at least two and possibly three dozen banks and financial institutions the very one that accepted the deal was the bank that she had just paid off her RAV4 so we went to the one of the local banks and talked to the vice president and we told him that we did not want to finance the car and we would pay it off mainly because of the gap insurance glitch he told my wife they would never have required gap insurance. She was one of the best customers they ever had she paid, for the RAV4 two years ahead of time and if we were paying the whole deal off in cash, then it was not any financing involved he said any transaction that was cancelled or paid off in less than 30 days there really is no account or financing charge.We went back to the dealership and asked for the title. They said they didn't have it. The bank had it. The bank said they didn't have it. The dealership had it. We finally got the title in about eight weeks. and could not drive it because we could not get tags and registration.I Ialso inquired about the gap insurance payment refund the woman in financing claimed she didn't have anything to do with getting a refund. She said it was another part of Ford and it would be approximately 2 to 3 months before we get the gap insurance money refunded.. we are wondering what happened to the $5000 down payment and according to the paperwork that she fixed up that money was going to the financial institution in charge of this account the bank said there is no account if transaction is cancelled or paid off in 30 days or less there is no account so I wonder who's got the money that we were essentially tricked out of this dealership is a den of dishonesty. Their slogan is if it doesn't say Landers you paid too much, well if it says Landers Ford South you damn sure paid too much and probably glad that you got out of this den of thieves, with your shirt on your back and nothing else, this place needs to go out of business immediately. I will definitely let my church and all of my friends, relatives , coworkers and neighbors , know what happened to my wife and I and hopefully they won't even look at this place. read more

Worst ford dealership around. Won't answer phone, arrogant service center, damaged truck then haggled about repair. Quick lane also doesn't answer phone or respond to voicemail. Won't install new tires if they weren't bought at Landers due to "legality and safety reasons". It's only "safe" if you spend twice the price for their tires read more

Gabe made my experience easy and enjoyable. Being a first time buyer can be stressful but I wasn't really stressed! I will say everything with the car I bought was great but after I got home I did notice the coolant was low, I called up to see if they could top it off they told me yes and I drove all the way out there for the service guy to tell me "they didn't carry my type of coolant" no big deal but just a waste of my time and gas. Other than that I would say everything was fine and a breeze. They answered all my questions and made sure I understood everything well. read more

Choosing a dealership for your needs can be complicated, but Landers Ford North made my decision a good choice. I worked with a variety of staff members to meet my needs and all of my questions had prompt answers. Even if a question could not be answered at that particular time, there was always someone willing to assist me. I want to thank Stephanie Caviness and Ryan Winters for helping me during a complicated time. They both allowed me to have an enjoyable experience at Landers Ford. I will definitely come back and purchase a new vehicle at this location just because of the amazing customer service both of them provided. read more

I second Jeffrey's comments - just horrible customer - Even the online support is worthless

horrible service!! Had an oil change done , took my truck home wondering where all the oil was coming from . Service department left the filter loose as hell . Oil all over my under carriage!! VERY UNPROFESSIONAL read more

I just spent the last week hammering out a deal on a used car with this dealer. After some back and forth, I put down a deposit and was going to come out and purchase the vehicle. After I placed my deposit, Landers must have decided that they didn't like the deal we came to and sent the car to auction instead. I work nights and sacrificed sleep on days I worked to be more convenient for them, and their response was to just sell a car out from under someone coming in from across the state, rather than honor the deal they agreed to. I will never shop at a Landers location ever. And I encourage anyone else considering it to rethink it, as they are not a business that honors their word. And when I called the dealer to see if anything could be arranged to let me still come pick up the car, I was told "nope, the car is sold," and then hung up on by sales manager Tim. Not a phenomenal way to do business. read more

Taking advantage of Seniors! When you bring your vehicle in, advice from experts is what you are looking for. My father brought in is his aged vehicle in for a diagnosis, it had a warranty on it from Endurance. The insurance required the transmission pan removed to validate. They are charging him $1000 to drop a pan and locate metal fragments. He is going to lose this vehicle for $1000. The dealership should raise the questions as to whether it was worth doing this work on an old vehicle, knowing the insurance could potentially deny. The other issue I have is the cost to drop a pan, they can inspect the fluid from the dipstick. To drop a pan should not be a grand. $189 per hour, so 5 hours' worth of work? Spoke with Service manager was told, Tough. So, he either pays the $1000 to get back a truck with a bad transmission or lets them have it. Out a vehicle, on a fixed income. Highway robbery. read more

My 2002 Ford Crown Victoria had a computer module issue. The part was obsolete due to the age of the car so ! Went on line,found someone to rebild it and went back to Landers. Allen told me after they put this part back in that it wasn't workiing right so I sent it back to the rebuilders for repair! Back to Allen they installed it checked and verified that everything worked as it was suppossed to! Couldn't ask for better service or a better service manager to work with great mechanic as well. If I need repairs you KNOW I'm going to Landers Ford!!! read more

My review is in reference to the service department. It's terrible. Not much else I can say about that. They don't answer the phones... They don't return your calls or messages left... Don't expect an "Express Oil Change" despite the name, there is no such thing... Don't expect to drop your car off for repairs and get it back anytime the same week without a LOT of bickering to make it happen. If I could avoid them I would if I were you. read more

We would give -10 stars if possible. This place has the absolute WORST customer service and service department I have ever had to deal with. My husband is working out of town in TN and had to have his F-150 diesel serviced for "codes" that were appearing. He wanted it serviced by a Ford dealership to ensure it stays in top condition so back on December 17th he called and made a service appointment to have his truck fixed. They scheduled him for December 19th - he told them he would be going back home for the holidays so they had until January 6th to fix his truck. While he was home he kept calling them to try to get updates (as they never once called him). After a while they said stuff like, "they're test driving it now and will get back to you" "they have it in there working on it" and when he would ask to speak to the tech or the service manager they were always in a meeting and you can't leave a voicemail as it disconnects you. He arrived back to town 1/6 and had to rent a car since we still couldn't find anything out. He called every day since and was given a different story. Yesterday he took time off work to drive over there and speak to someone. THEY HADN'T EVEN LOOKED INTO THE CODES AND SAID THEY WOULDN'T GET TO IT TILL NEXT WEEK. ONE MONTH - they had this vehicle ONE MONTH after the appointment time and date THEY GAVE HIM, they lied several times, never communicated with us at all and didn't even have a reason or an apology for any of this. We have lodged a complaint with Ford corporate and taken the truck to a new dealership. Not only did they not look at it but we had to have someone come and help jump the truck - no they did not offer nor did they do anything - as the battery was dead!!!!! DO NOT USE THIS DEALERSHIP if you want anything done. read more

Worst possible customer service in the world. If nobody worked their it would be better. It's impossible to get a service advisor on the phone. My truck has been there for 3 days and I haven't even heard from anyone. No updates, no one answers a call, no messages returned- nothing. Oh let me connect you to the manager: equally useless. Most poorly run business I've ever encountered. Would give negative stars if possible. read more

Very nice and professional. Answered all our questions and wasn't pressured to make a decision. read more

Landers Ford - Car Dealers Near Me - Collierville, Tennessee

We had a wonderful experience working with Wesley Alford at Landers Ford. We love the certified used vehicle that we purchased. We will definitely be back to Landers when we are ready to buy again. read more

If I could give them 0 stars I would! Bringing in my F-450 king ranch dually for service was a breeze. It's the communication afterwards that totally sucks! It's been 3 weeks since drop off and still no calls or updates! I have left numerous messages to a live person yet with no success of a return call. Voicemails is a joke! I've even call the service manager and email....no return calls. Gonna just pick my truck up!! Service department is totally bad at all the Landers Ford. myanna2k myanna2k m read more

Don't bother. These folks don't care about you. They just want your money. I bought a brand new vehicle here and started having problems almost immediately. Of course, getting anything fixed was a nightmare. I had to threaten to get a lawyer involved before i got any results and even then, it was slow going. Do yourself a favor and go someplace else. read more

they stole from me bad service don't ever go here terrible service didn't work on my car for an hour repair 0/0 DO NOT EVER GO HERE

Horrible customer service In Service & Sales. Never return calls, voice mail is always full, total chaos.

Amazing. It is like an Oil and Go but for Ford. I showed up on Monday afternoon and asked about an oil change. They said it would be 4 hours. But if I came in the next day at 7 am they would get me in and out. Sure enough they did. In addition the provided fresh donuts and bottled water. If you are in a pinch, like I was, this is a great option. read more

Service Department. Worst experience at a dealership thus far (28 years driving). As with the multitude of other reviews... 1.They do not answer phone calls 2. They do not communicate service before doing it 3. They do not care. They do however mis-diagnose your vehicles issue. Glad I picked up the vehicle after waiting over a week and investigating it myself. Don't waste your time here. read more

Landers ford in collierville had my truck for 3 weeks replacing the calipers and breaks. After $900 in just labor, drive off the lot to hear a grinding noise and ultimately find out that the did not put back in the caliper bolts. So I spent more time and more money fixing an issue myself that Landers Ford Collierville was paid to fix in the first place read more

Landers Ford - Missing bolts, has rubber cover - Car Dealers Near Me - Collierville, Tennessee

Dropped my truck for recall work and asked that they diagnose it if they had time and do a service on the front differential. Quoted 3-5 days for recall work and the rest would take 3 to 4 weeks possibly. I asked to have the recall work done in that time and whatever else could be done. Recall work should take 1/2 day. Then, I call after 4 days. My truck got put in the "diagnose" stack by mistake. They said it would be another 5 days and started raising his voice when I asked some questions. Excuse after excuse. Finally he yelled at me that I could pick my truck up or leave it. So I did just that and already have an appointment across town in two days. Tried to call and talk to service manager. What a joke! Couldn't get him or anyone else on the phone. Picked my truck up and no apology or anything. No explanation. This after 6 repeat visits with the same truck to have my sunroof repaired only to have it screw up again "outside of warranty". Save yourself the time and frustration. Simply go somewhere else. Anywhere else. If this was the only Ford dealership within a five hour drive, I'd drive twice as far. read more

Can't say enough about there quick service turn around. You can tell Customer service is at the top of their list. Started going to them four years ago because I could not get reliable factory service closer to Bartlett. They have never disappointed me. read more

The service department is a sorry excuse for a service department. I waited 45 minutes and I was the only customer, they never answer my phone calls. I will be going to another Ford dealership for now on. read more

Well I had to update my rating and only because of Daveyon. He was knowable, honest, and not pushing at all! My last experience there was nothing like this at all. If your going to visit them ask for Daveyon. I test drove two truck and there was no pressure at the end. I didn't end up buying one, but we are working to find me the right truck. Thanks for the visit! read more

Was looking to purchase a new Ford F150 in 2017 and saw a newspaper ad for some vehicles they furnished for the FedEx St. Jude Golf tournament with a specific percentage off MSRP. Upon my first visit, my wife and I told the salesman we'd wait at the vehicle while he retrieved the key. After waiting in the 95+ degree hot sun on the burning asphalt for over 15 minutes we decided to head to the front office to see why he hadn't returned only to find him shooting the breeze with the General Manager and another guy. Needless to say we left and returned another day thinking we'd get a better experience. A few days later we talked with another salesperson who informed us that the percentage mentioned in the ad was not the real discount being offered so they told us what the price of what they were willing to sell it for and left telling the salesman we'd be back in 2 days (a Friday) with our vehicle to consider for trade in. Friday, the salesman called stating the vehicle we were interested in was already sold but he might could find a better deal on a different one. Actually, my son called the dealership to uncover that exact vehicle was still on the lot available for sale. Needless I went elsewhere to buy my 2017 F150 Lariat!!!Unless you enjoy being jerked around...STAY AS FAR AWAY FROM THIS DEALERSHIP AS POSSIBLE!!! I won't even take my truck there for an oil change based on the way they treat/deceive people. And from the other Yelp reviews I've seen lately, others seem to agree too. read more

Worst management and service scheduling on the planet. I scheduled an apt a month and a half out to have a recall taken care of only to drive out and have the service manager tell me that the apt I made was to come out and schedule an apt for service or I could leave my car for 3 days. I was told on the phone it would be done that day. I will never go back and don't recommend anyone go there for service. read more

Nice people but terrible service. The only way I can get an update on my truck is by physically going up there and even then it's not much. I have experienced this twice on two different occasions with two separate service techs. If you asked me I would say the place is managed poorly. read more

If I could give negative time stars I would. This dealership is the worst in every category. Customer service - AWFUL Responsiveness - PITIFUL Quality - Non existent You're lucky if you get someone on the phone 10% of the time. Even less success with them returning messages. I made a service appointment and they kept my car untouched in the lot for a week. What's the point of an appointment if you won't even look at the car? Recall on door latch? Took my F150 in to replace the latch and a month later the door still won't close. They want me to make an appointment to come in NEXT MONTH because they didn't fix it the first time. This place is a complete joke. Worst car dealership in the state by far. read more

These guys are the worst customer service place in the Memphis area. Call them to get to their service department? The other day it took hours, 3 hours straight to be exact and THEY NEVER ANSWERED. They always try to sell my mother stuff for her car she doesn't need and get over on her due to her lack of knowledge of vehicles. They are always super slow, and when they say they'll call when doing work on a vehicle they never do at the promised time. They always make us call and check on them. The serviceman Allen is a nice guy but always lies, ALWAYS. He never calls back as promised, he's just a man I have less than zero respect for after trying constantly to work with him. They are the reason I'll never buy a vehicle from them ever again. They do not give a single you-know-what about their customers. Stay away from these guys if you can. They will not respect your business or you as an individual. read more

ZERO STARS... Do not take your car here to be fixed. They had my car for 8 days to fix the front windshield. You cannot get a hold of anybody to ask questions and they never call you about your car. They send you straight to voicemail every single time. You actually have to personal go up there to talk with someone. When I did pick up my car because it was ready, they presnted my car to me with the electronic cords on my front windshield hanging out and tape was still around the window with barcode stickers stuck to front??? And said here you go. I was like what. There answer to me was " We thought you wanted it that way." No...So after talking with the Manger Robert Johnson he said he would order the parts need to put the wiring back. Well guess what ..10 days later and I can't get anybody to talk with me. And by the way the windshield water resivor dosnt work. read more

I sold Landers a Ford Bronco five weeks ago and they still haven't paid me or communicated in any way, shape, or form. They tried telling me that they didn't have the title and then I confirmed with the finance company that they did, in fact, have the title the week after the sale took place. It has now been a month since they have had the title and I have received no payment from them and they will not return my phone calls. 10/10 do not recommend any dealings with this dealership. read more

I'm not a complainer, but Landers Ford leaves much to be desired. Earlier this year, my boyfriend brought his car in for a routine oil change. They didn't bother to call to let us know that the vehicle was ready-we had to call back hours later for them to finally tell us that the car was ready. OK FINE-we take the car home and quickly notice that the car is now leaking oil. His car is fairly new-only about 3 years old and we have never known it to do this prior to the recent oil change. So we take the car back to learn that they did not replace a bolt during the oil change process. Ok-so they replace the bolt and we all resume with our lives. A few days later the car is STILL leaking oil. So we take it back AGAIN and this time whoever replaced the screw over-torqued and stripped the bolt. Now the repair would be more difficult and required a part to be ordered. At this point, we've brought the car in 3 times for what should have been a BASIC oil change. They gave us a rental car for our troubles since our schedules didn't align in order to bring our car back-which was appreciated, but only offered because we demanded to speak with a manager. The car was fixed and we again resumed with our lives. My boyfriend brought the car back just this past Saturday for another oil change. Apparently we didn't hear our phones ringing, but we received two voicemails: the first saying that our car was ready and the second was from "Shawn" saying he needed to speak with us about the car. We called back only to be told that "it must have been the OTHER Shawn that called you and I'll have him call you back." We didn't receive a call-and upon our arrival to pick up a car we were instructed to pay the fee. We asked about what the phone call was about and Shawn at the front desk told us that the battery had about 1/2 the charge-but it would have been appreciated if we could have found out about this prior to us picking up the car because that would mean that we would need to come back or wait for it to be replaced. At this point, I've had it with Landers Ford. They can't seem to handle the simplest of tasks from actually returning a phone call to making sure that they replace the bolts during an oil change. I would NOT recommend the service center here at Landers Ford unless you like to come back repeatedly for simple errors. read more

Continues to be the worst service department ever!!! I posted awhile back that I would not recommend them and I came back anyway. Nothing has changed. I've been in twice to get a simple switch replaced. The first time they were unable to do it and could not give me a time and date to try again. It's been over two months and I tried again, same story. Got up early to be the first one in line and again it's some lame excuse why they can't get to it with no available options or an alternate course of action to get my vehicle fixed. All those awards on their wall are lies and just for show. Last Ford I'll ever own, next vehicle will be a Range Rover. read more