I purchased a classic 71 VW as a used car thru their dealership. It was represented as completely restored & PERFECT, needing nothing & the nicest they had ever seen. In reality it received a cosmetic restoration but had been in an accident, had MAJOR rust damage covered mainly by massive amounts of undercoating. The engine requires rebuilding, the front coil spring/strut is bent from accident damage, tie rod bushings are completely shot among many other mechanical issues. This car is a mechanical NIGHTMARE & should never have been sold in this condition. I took it to a VW shop that specializes in classic VW repair & it was suggested that I take the car to a body shop to make sure that the car is road worthy due to the amount of rust damage to the undercarriage. I would like my $$ back but so far Landmark has offered me $3K to repair the car or $3K back less than what I payed for the car to buy it back. I feel that both offers are laughable & it seems that I will have to resort to legal means to gain satisfaction, if at all. BTW, I am a 78 yr. old sr. citizen. BUYER BEWARE !!
10/30/19 Since I'm unable to post another review I suppose I'll have to be content with updating my original post.
So far, no additional offers have come from Landmark Chevy to right the wrongs they have perpetuated on me. I've filed a complaint with the Better Business Bureau outlining my issues. The co-owner of Landmark filed a rebuttal basically placing all the blame on me for not doing a thorough enough inspection of the undercarriage of the car prior to concluding the purchase..... Remember, this car was advertised as 'perfect', 'the nicest they had ever seen', 'stored in a climate controlled garage', etc, etc. Besides, this was sold as a used car by a small town, family run Chevy dealer & the sale was concluded with a smile & a handshake. What could possibly go wrong???? ..... I was also told that I waited too long to make my complaint after the car was purchased. Let me attempt to explain. The car was purchased on 9/18/19 & my first complaint was made on 10/8/19. In the interim the following occurred. Understand I live 450 miles away from the dealership so this was a 900 mile round trip. Unloaded the VW the following am & my friend drove into my garage where it stayed until I secured insurance, plates & title/ registration for the car. Also, I am 78 years old, am afflicted w/ a neuro-logical disorder that causes me to wear leg braces on both feet/legs & I was not at all sure if I'd still be able to drive a car with a clutch. If not, I'd just sell the car. I also had to find a VW mechanic that specialized on 48 year old air-cooled VW's. Luckily I found one just 25 miles away from where I lived. I practiced driving my stick shift VW in my sr. community until I felt somewhat proficient, made an appointment to take VW to mechanic for tune-up, oil change, etc. & left car there. The VW mechanic took the liberty of taking pictures of the undercarriage & that's when I found out the extensive damage that this car had. All this took time. I informed Landmark Chevrolet on the very day that I was informed of this extensive damage.
Where do I go from here?? I've let Landmark know exactly where I'm going with this & it will not be pleasant for them. I will also continue to update this issue here & on other sites as a warning to people of what they can expect from this dealership.
.
. read more