A friend purchased a vehicle from this company in February of 2015. She was a 21 year old female by…read moreherself. She had no/poor credit and thus her options were limited. This dealership sold her a vehicle with a KBB value of about $1,500 for $7,500 when all payments are complete. In July we had to perform a $700 brake job because the brake lines had rusted through and the front brakes had seized destroying the rotor and wheel hub. Admittedly had the seizure of the caliper been noticed the rotor and hub assembly may have been salvageable, but brake lines don't rust through in a couple months...least not that I am aware of. When we contacted Kyle about paying for the parts to make the repairs, which we performed ourselves, he agreed but never followed through. At the end of August the brakes failed yet again and a fuel line rusted through and is spraying fuel all over the engine. Again we called Kyle and he has been less than helpful and will not not return our calls. Interestingly enough the vehicle would not pass inspection at time of sale so they took it to one of their own shops where it miraculously passed inspection....that's not suspect at all, is it? As in all things, the buyer must be educated and aware of what they are buying. My friend was neither in this situation and these guys took advantage of her. As it stands she owes nearly $5K on this vehicle and it is not drivable and requiring more work to be barely safe, and is valued by the Kelly Blue Book (an optimistic valuation) at less than $2K. As my dealings with them have been under less than ideal circumstances I can not speak to their personalities or intents, I can only judge the outcomes and their willingness to make a bad deal right. I would suggest that if you deal with this company that you remain very suspect and get a second opinion on any vehicle or financing options they may offer you. Just because your credit is poor does not mean you need to be swindled.

I personally have purchased a vehicle from this company, over 10 years ago and will NEVER go back…read morenor recommend it to anyone that I know, not even my enemies. I purchased a vehicle from them and it had an interference motor, prior to selling the car the timing belt and water pump should have been changed since they weren't aware of the last time it had been and it's supposed to be done every so many miles. Just after my warranty ran out, literally days, my timing belt went and took out my whole motor! At the time both of my kids were little, one 6 months the other 2 yrs old, and I was there every Friday like clockwork making my payment, was never late or short. At that time I had already paid what the vehicle was worth, but when I was done it would be double which I was aware of but as a young mother I was very limited on my options. At the same time my 2 yr old son got very sick and they thought that he may have leukemia and we had to go to Buffalo childrens for 2 weeks for testing and blood transfusions. I had gone and found another motor for the car and paid for it and BEGGED auto credit to please put the motor in the car for me as they had the tools, man power, and facilities to do so, and then just tack the extra labor and any parts onto the price of the car and extend my payments. They finally agreed and I paid to have the vehicle towed to their garage, upon where their mechanics laughed stating how "this is a 4 hr job", ok well then I should have my car back tomorrow! Great! 4 MONTHS my car sat at that shop w/ nobody touching it! After 1 or 2 months I stopped making my payments b/c I was having to pay to get rides everywhere and couldn't afford both and they wouldn't tell me when I would be getting my car back, I told them they would get a payment when I got my car! Thank god, after a bone marrow biopsy they found out that my son didn't have leukemia, but a blood disorder that he recovered from after many blood transfusions. But I had to depend on my family to take us back and forth to Buffalo several times for follow up testing after we left the hospital. After months went by I went to the garage and took my motor back and returned it to where I bought it and got my $400 back, and told them to shove the car as I had already paid more than it was worth. They sold it at auction for $100 and then tried suing me for the remaining balance. I refused as a matter of principal to pay them a dime! Now yrs later I still receive just before the end of the yr a threatening letter from their attorney, who is also the attorney that we used for my mother's will and estate proceedings....slight conflict of interest, but apparently not a concern to them or anyone they associate with even the people that very well know that law! The letter threatens to take my tax money....they aren't a federal institution and they have no right to just take my taxes especially so many yrs later. NOW, I deal with them again as I currently work at a well established, highly recommended, rebuttable car dealership. My niece purchased a car from them, being in the same situation my husband and I were in when we were their age. The car should have never passed inspection...when inspection came up again, they had to put $1600 into it to get it to pass, less than a yr of paying on it. Brakes, rotors, brakelines, gas lines..exhaust! Then as they were more than willing to fix the car and add the repairs onto their payments at $50 a week, they never informed them that they would be accruing interest on the repair bill. Now the car needs more repairs as when they replaced the rotors they never put new pads on it...duh! Which I'm positive was done to ruin the brakes yet again on purpose so that they would have to come in and pay for more repairs and auto credit could scam them out of more money. They are in their early 20's w/ 2 young children and both are working full time plus another part time job just trying to keep a roof over their head, and Kyle Shults sleeps just fine at night in his big fancy house w/ the money he takes from these people and their kids that deserve to be driven around in a safe vehicle. Now I'm in the process of trying to get them out of this shit box of a car and get them into something safe and my niece sat in front of me and called them to ask them what their exact payoff was on the car...$3,362. That was what was owed on the car plus the remainder of the $892 repair bill. I found them a nice brand new 2019 sedan and got the approved for a lease for under $500 a month w/ no money down...less than 7 days after we spoke to them on the phone, I called them back to get a 10 day payoff on the vehicle and Paul told me that it was $4,239 w/ a per diem of $2.08, which means everyday past those 10 days it accrues $2.08 of interest a day. So please tell me how exactly in 7 days since the last time I spoke to them, this loan accrued over $800 of interest??!!!!! BULLSHIT AUTO CREDIT!!! I smell liars and cheats...

told to come to Bush and Sons from friends of mine that purchased cars from here, so glad I did…read more It's been a few months and I Love my car!! Will definitely be back for future purchases. Thank you so much!!

3/15 Sold me a car w a worn out/missing a nut on my passenger side control arm. Refuse to pay for…read moreit because I didn't take back to them why would I when I have no trust cause everything was "fix" on the car before selling it to me which that was unsafe for me to drive with. Then try no say because someone mess up w my plates that the $$ he has to spend fixing it is equal to the repairs to my car it is not because that fuck up wasn't my fault. I wouldn't recommend.

I have purchased 3 vehicles from the dealership, I get all of my maintenance and repairs done in…read morethe service department, and The Detail Spa is the only place I will let clean my vehicles.. I have never left unsatisfied!!!! I often refer my friends and family here, including my children.

We had a terrible experience there over a year ago and we just attacked by the owner again after…read moreover a year because he cannot take responsibility for his actions. We went there to buy a UTV the sales staff told us they had NEW left overs from the factory coming in. We put a deposit down and waited for them to come in. Well we got a call our new machine was here yay! Got there it was a used machine with over 600 miles on it. The salesman insisted that they were told they would be new. Obviously we refused to take it. We left a negative review, the owner in writing on line lied a year ago and is still spouting off untrue statements. His staff in front of 3 witnesses guaranteed us we were getting a new left over machine. No one ever said anything about a used recalled machine. Dave Warren who wasn't even there in writing is lying and stating that we were told it was a used recalled machine. Nice try Dave! You can lie all you want but the truth is the truth! Dave Warren motorsports will scam you out of your hard earned money, check every part of any contract and look your vehicle over with a fine tooth comb!

I had a very disappointing experience with this repair shop. Communication was poor, the repairs…read moretook much longer than promised, and I was charged more than the original estimate without a clear explanation. After getting my vehicle back, the issue still wasn't fully fixed. Customer service was unprofessional and I felt ignored when I raised concerns. I would not recommend this shop based on my experience.

Highly recommend this place, Great customer service and the work they do is amazing, Especially…read morewhen it comes to diagnosing your vehicle. They also go over the whole vehicle and give you an inspection report via text which include pictures which is phenomenal.

I bought a 2015 Buick Verano, black graphite metallic in color, from this dealer. Felt good about…read moreit at the time. However, after the first car wash I discovered SEVERE clearcoat burn on the hood, roof, and trunk. It looks hideous. Soon after a right front brake caliper began to howel. Car now out of warranty so no resolve available. Their cars are misrepresented. 'Christian Values'... HAH. Simply shop elsewhere and get a quality car for your dollar.

NEVER PURCHASE A CAR HERE. By far the absolute worst dealership I have ever dealt with…read more Unbelievably rude staff with some of the worst used cars in the area. I purchased a vehicle from this dealer with only 53,000 miles on it and within a month immediately had issues. I brought the vehicle back and their service department was so incompetent they had to send the vehicle to another shop to be repaired. on top of this, the service advisor was the most dismissive arrogant individual I have ever dealt with at a dealership. Kyle, who I was consistently directed to who isn't even in sales or service whatsoever, proceeded to make this whole process as miserable as possible. fast forward to 8 month into owning the car, I've had so many issues I have to sell the car for what I can get out of it and drive a beater to recoup some of the money I've dumped into keeping it on the road. a letter was submitted to the BBB in which the company completely ignored. POSITIVELY DO.NOT. BUY. HERE. I will personally look for a better deal for you to keep business out of their hands I had such a bad experience. never. ever. again.

We bought a car for 8000 cash. The dealer kept car for almost 2 weeks saying they were repairing…read moreit. We finally took possession of it and the check engine light was on and it would not go over 40 miles per hour. We called dealer and told them about it and they said that they would call us back with time to bring it in. Never called us back. They claim to have put 2000 dollars with of parts into vehicle before we received it but the paperwork they submitted does not reflect that. When asked for refund for vehicle they refused. Then tried to trade us a different vehicle that they were about to send to scrap yard. Do not go here for a vehicle.

Not sure how they were able to run my credit without my permission but they did! I wouldn't trust…read morethis place if I were you!

the owner is refusing to fix a dangerous suspension knock after their technician heard it and is…read moretrying to force an insurance payout. They wanted my girlfriend to drive the vehicle until it got worse so he may properly diagnose it because he couldn't replicate it in the shop. We did a ride along and he clearly heard it told his manager and things got out of hand when I asked him to fix it and now they're trying to push it off to Honda under her insurance.

Where do I start? At first I was told they accept checks now because it's a "Police Tow" they do…read morenot accept checks? Why? Because maybe we are shady people? How about I had a flat and the police called you guys to tow it for me? Except when I told you to tow to my home you t towed it to your business!! 540.00 I gotta go there, how? You towed my ride! Stupid people stupid customer service!! Minus one if I can help it

After months of being completely disregarded by the service department, I finally contacted my…read moresalesman Joeseph Crandall and explained what happened, sent him the email I had sent to Brian (Service Dept Manager), along with the photos. Wow... Joseph is a stand up guy and quickly turned a very frustrating situation into a resolution. He was beyond helpful, kind, understanding and this whole situation was resolved within minutes! We had a wonderful buying experience with Joseph Crandall but now we experienced his prioritization in customer service/care (beyond just a purchase) and we are extremely appreciative. Mistakes happen, we understand that, everyone's human, but this was an expensive to us ($450 ish mistake) and now, they have taken ownership and corrected this issue. Thank you Joe for your bold action and resolution. 3/5 stars: because we would absolutely consider purchasing again with Joe and it's nice to have him in your corner during challenges. The not-so-good is the terrible disregard and ghosting by the service department. Shults should make some needed changes in that area.

I bought a Jeep Rubicon from Ed Shults a few weeks ago and I bought it based on pictures and info…read morerelayed to me from the sales rep , since I am in North Carolina. Thr jeep was as advertised and The Team at Ed Shults even drove down the vehicle for me to my house . We handled the paperwork over the internet and I am happy with the Jeep and would buy again ! thanks Jim C Charlotte NC

I am so grateful that we found this place! I called and they got us in right away. We had our NYS…read moreinspection done on our RV. The report was SO thorough, they told us exactly what the RV needs and didn't try to sell us on things it didn't need. Every employee was friendly and nice. They have free coffee and snacks in the lobby, the bathroom was immaculate, and everyone seemed super knowledgeable. I can't give this shop more praise!

I got appointment in the next day. I had a oil change,…read moreinspection, and a tire valve replaced. The staff is friendly nice to see people who enjoy their job and customers. I would recommend them to everyone.