Stopped by to check out a local business to replace our carpet. Was so impressed with the selection…read moreand our salesman was very helpful. Found exactly what we wanted in our price range. Owner came to measure and a week later we had instillation scheduled. Installer was an hour early. So happy with his work and professionalism. Highly recommend this family owned local business. What an asset to our small town.

Had them come out and stretch our living room Carpet. The guy showed up 2 min early. He did a…read moregreat job. I would recomend this company to anyone looking for this service! This was unusual for being in Nevada for 12 years. Great job! Thank you very much!

Great experience from start to finish. They did high-quality carpet stretching and took care of…read moremoving all the furniture without any issues. And the price was right. Everything looks great , and their workmanship really shows. Would absolutely use them again.

Tahoe Carson flooring did an excellent job in my flooring and baseboards. They do quality work for…read morea fair price!

Wonderful environment and a welcoming attitude from the moment I walked in! Tracy was there and…read morehelped me choose samples which she allowed me to take with for an important commercial clients meeting~ I love the variety of both the vinyl, commercial and residential all in one place. Also they have DARLING items by Cottonseed company which are delightful! Tracy is knowledgeable and willing to share their contacts of upholsterers etc. I appreciate a personable storefront where I feel warm and welcomed and this means I will be coming back! Reasonably priced and great service! Highly recommend!

Fred and staff are very helpful and knowledgeable. They are willing to work with us because we…read moreneeded to do some extra preparation before laying the carpet. Also, the recommendations he had were spot on the mark. No sales pressure.Highly recommend.

They transformed my rundown kitchen from dull to fabulous quickly, with affordability,…read moreprofessionally, and with great service.

I requested someone come out for flooring repairs. I spoke to Mark. He lined up Eddie to service…read moreour home. Eddie did come out, looked at the repair to be completed and claimed he didn't have the glue to make the repair so we rescheduled things. He was a no show. When I called Mark back he said he would follow-up and I would have a response in the next day. Two weeks later, all crickets here.

Avoid! I'm sure there are many other companies that don't have employees with surly attitudes…read more Called to get an estimate. On the first call, they said nothing and just hung up on me. No big deal. On the second call, they picked up and said, "What?" in a nasty, demanding voice. I asked if this was Mountain Valley Floors. They hung up on me.

We contracted terry to replace the floors in our entire home during a remodel. Will use again on…read moreour next project.

I recommend this company for your carpet purchase. Throughout the entire process, Stacy and her…read moreteam were nothing but professional, knowledgeable and courteous. I had just painted my walls and baseboards and was highly concerned these would be damaged during the installation. Of course, there are no guarantees that unintentional damage might occur. Stacy has worked with Profix Services for over 20 years and had nothing but good things to say about the owner Carlos Hernandez who did the installation. Carlos was also knowledgeable, professional and courteous. After the installation, not one ding or scuff to be noted. My home looks beautiful with new carpet! Thank you GCO Flooring Outlet and Profix Services!!

I came in to GCO Flooring Outlet in Reno to look for carpet for my new home. After working with…read moreOwner Stacy, I decided I wanted to create an oversized rug for my living room and runners for the entry and kitchen. I didn't know this could be created? This truly was fantastic experience and I enjoyed working with Stacy. There were so many choices and she gave me so many ideas. I am still trying to decide what I will do for my new home. I may hire their designer to come out and give me some styling ideas and bring out samples. I felt the value and pricing were very fair. The outlet is very large and really nice and clean. Working with Stacy was a dream. She cares about her customers and is so lovely to work with. This has been a 5 Star Customer Service experience working with Stacy and GCO flooring and Carpet Outlet in Reno. I can't wait to see what I choose. I will add to my review in the near future. Design decisions take time. Julie A

This company is the best. They are so friendly and efficient. Our installer was so efficient and…read morepleasant. Quality is exceptional and they are so far in price. HIGHLY RECOMMEND

Our floors turned out great, but it was kind of a mixed bag of an experience…read more THE GOOD: The flooring selection process: Cory was friendly and helpful and I got what I needed at the show room in under 30 mins. The measure: the turnaround time between my show room visit and the in-home measure was extremely fast. Jason also sent us the quote really quickly. The installation: we got both carpet and hard flooring. Brian (hard floors) gets a 5 star. Work quality was amazing, and he meticulously cleaned up after himself every day so there wasn't a speckle of dust left behind the whole time he was here. He got the work done faster than anticipated and instead of cutting out early every day, he just kept going. Steve (carpet) was also great. He found a defect in our carpet and could've taken the easy route and installed it without saying anything, but he made sure we knew about it and had a say in the matter. Once the new carpet arrived, he got the work done really quickly. THE NOT-SO-GOOD: The scheduling: we were scheduled for demolition the day after thanksgiving but had a no-call no-show. We couldn't get that resolved for a few days because they were closed longer than usual due to the holiday. It would've helped if someone called to confirm the appointment before everyone went out of office. No explanation was given, so no idea what happened. The demolition: Jason rescheduled the demo asap, but the crew didn't vacuum or do any meaningful cleanup. In fact, the installers were surprised at the mess they left behind. Also, we were supposed to paint our floors with Kilz in between the demo and installation but the demo guys already put down carpet tacks, so we had to spend time removing those ourselves so that we can paint. There were lots of loose nails and debris on the floor from the demo so it was not an easy job. The lack of attention to details caused some non-value-add work for everyone. The flooring: it doesn't seem like Full Circle does a QA check on their materials before sending it out to the work site. We were surprised that no one caught the defect in our carpet until Steve was about to install it. This caused a delay in our timeline, which is a pretty big inconvenience when you have to temporarily vacate your home to accommodate the demo/installation. We had other contractors lined up, which also had to be rescheduled. Also, the spare nosing they ordered for Brian was broken. Thankfully, he was meticulous enough that he didn't need them, but there was no margin for error. Imagine the added delay if that wasn't the case... In the end, our floors did end up looking really great so Full Circle gets a 4 star. The hassle we experienced might cause us to consider other contractors in the future, though.

Alpine Carpet One is simply the BEST!!! They have the most personable, professional and helpful…read morestaff I've ever seen!! Jenny, a sales gal is so wonderful and super talented as well! She is an amazing artist and will gladly show you her incredible art, but she's also a dynamite sales gal for this flooring place. Also, Mike is a great sales guy too who came out to do an estimate on short notice. Today is the second day to have Jim Burson, a most extraordinary installer. Without him and his talent, creativity, and his desire to please customers, we would have been in a terrible bind. He spent the whole day taking care of a problem with our bathroom floor that was a bigger job than originally thought. This company ROCKS!!! These people care!! If you need carpet or flooring, you won't need to look further.

Paul was so helpful and responsive in helping select the best floor option and carpeting. He met…read moreat the house with samples to try out and talked directly to my Contractor when needed. Floors look so great!

Sometimes you get lucky…read more Having just purchased a home in Stale Line, we were poised to make a number of improvements. Flooring Lane offered great value, good product variety and excellent customer service. We replaced a carpeted bedroom with laminate flooring; the costs were carefully outlined, the work was done on schedule, the results were as expected and we were pleased with the courtesy and clean up. Can't ask for more! We enthusiastically recommend Flooring Lane. Bonnie McGregor State Line, Nevada l

Flooring Lane installed laminate floors in our kitchen and hallways and slate in our entry way in…read moreSouth Lake Tahoe. They did an excellent job and were on schedule.

Huge shoutout to Jonathan for absolutely saving us in a pinch. Our contractors brought flooring for…read morea new room that was completely off from our existing flooring, and we were supposed to install the very next day. I called in the afternoon stressed out, sent photos over text, and Jonathan patiently worked with me to identify the exact match to our existing floors. By the very next morning, he had already confirmed the match, sourced it, and had everything ready for pickup that same morning. The turnaround time and customer service were honestly incredible. Thank God Jonathan was so patient, responsive, and knowledgeable. He truly went above and beyond to source the flooring ASAP and saved our project timeline. Highly recommend working with him if you need someone who actually cares and knows what they're doing!

Update- The owner acknowledged an error and apologized. This is rare these days yet the result…read moreremains unchanged. They have the products we are interested in, measured a model house and provided a quote. We found another installer that called them for a quote for the wood and The Floor Store salesman told the installer "they can't make up their mind" and provided him The Floor Store quote for our installation; cost us money and ultimately we purchased the flooring elsewhere. They provided our personal information to the installer we found. The Floor Store salesman is either petty or is ignorant of law.