without a doubt, the best people and banking system in the entire area. I am forever. Grateful to…read moreKassi Simpson, who expedited an auto loan for my son. I have used her several times in the past for loans it's fast, friendly and easy.

This bank is the best. We used First National for our mortgage lender and as newbies to the area,…read moreEddie Miller and his team are first class. Buying a home is a stressful time and we couldn't have chosen better partners to help us manage all the moving parts, helping us land the house of our dreams. Eddie was available even after business hours to answer every question we had (and let me tell you, we had alot!) and the staff at First National make you feel like family. Thanks Eddie and team! Your awesome.

Best bank in Leawood Ks.Always prompt& friendly & helpful. I have been a customer for years.I would…read morerecommend hands down!!

First 4 years of paying mortgage in person was flawless. For the past year, issues with Cap Fed…read moreapplying correct amount to principal versus interest. I have never made a payment late. They charged a late fee. Continue to have issues. I'm amazed how someone can be hired and remain employed without simple math skills.

As soon as I walk in the bank, I am greeted by smiling faces asking if I need help. Everyone is…read morekind and helpful. Kelly the branch manager is kind and knowledgeable. I have always had a great experience at this location.

Commerce Bank? This has got to be one safe place to sock away your money. Remember, Overland Park…read moreis where all the rich people in Kansas City live, so they need a safe place to put their money right? Right. That's why they got Lt. Dan and his souped up pursuit car to chase down the bad guys. I was waiting at the light when Lt. Dan drove up. Good God!! He's got one of those huge air intakes that poke through the hood and a throaty engine that announces its presence and says, "I can waste anything on the road because I've got one BF engine under the hood!" A double take as I'm asking myself, "What in hell is California Highway Patrol doing in Kansas?" Well, it's Lt. Dan!! He's out keep'n people safe. I hope Commerce Bank pays attention that Lt. Dan is on the prowl. They might throw a few bones his way knowing there is added security by Lt. Dan's presence. They might even think of having him as a national spokesman. If Lt. Dan endorses Commerce Bank and if Lt. Dan does regular drive bys, I know my money is safe with Commerce!

The Capital Federal ATM work only 50% of the time, either out of service, IT issue or no money…read more Customer service has no ability to help, except for vacant apologies. If you are looking for a bank that is reliable for this service and has a helpful staff, I would suggest looking for another company.

this branch is THE BEST!!! everyone is nice!!, cheerful and willing to go the EXTRA mile to be…read morehelpful.. lobby is Beautiful... Coffee is so good perfect location.. mission ks i love it

USBank has been an absolute horrible experience so far and just gets worse. Continual problems…read morew/accounts not working, filed 3 reports, told they were escalated, now told no reports filed at all. Asked for member of management and received no callback. Nothing but different excuses from online help depending who I've spoken to concerning reason for problems and still not working after a month. Totally bad business!!!

RARE AND WONDERFUL EMPLOYEE!!! I really enjoy doing my…read morebanking with US Bank and specifically with the location in Prairie Village, Kansas. The reason I love this location is because they have a fabulous employee, ERICA! Erica is absolutely a joy to work with and probably one of the most competent and resourceful bank employees that I have dealt with for my banking needs. I grew up in a banking family and Erica is bar none my favourite banker that I have dealt with outside of my family. She gets you taken care of,usually by going the extra mile, quickly as well as exceptionally cheerfully. I so appreciate her competence, professionalism as well as her most enjoyable charm. On a scale of 1to5 I give her a 6! Erica is a jewel!

My main branch is in KC, KS; I am in Seattle, WA. But this was the bank my dad used, and I have…read morekept my money here for two decades. The attention I have received at this branch was as reliable and responsive as that at the main branch, on Strong. I am very pleased with customer service and reliability.

Considering this location was in the soft launch stage, I will show some grace. Since we opened our…read moreaccount with Truity back in 2019 I have always been a firm believer that this is truly a better way to bank. There were only 2 locations in Lawrence, the only branches in Kansas at the time. Now they have 4 branches in Lawrence, 2 in Olathe and 1 in Shawnee...marking 7 branches total in Kansas now. I have had the same debit card since I opened my account in 2019, but it was misplaced over the weekend and instead of calling into customer service to have a new card mailed I was crossing my fingers that this location was open, so I could have one printed on site. I absolutely adore the perk that cards can be made upon request, because most banks you have to wait for a new card to come in the mail; one of the many reasons to love Truity! From my usual experience based in Lawrence the staff is always friendly and warm. Whether I needed to deposit a check, withdraw money or open a new account I have never had an issue with customer service until I visited this branch. I was so excited to see a place where we have banked for years be so close to home and I was ready to establish a great relationship with people that will probably see me often. Upon arriving I noticed they have ITM, not ATMs. ITM's are new to me and I think it's a smart move given how much technology has advanced. When I finally made my way inside, I was greeted with icy disdain from the branch manager Stephanie Thomason. Maybe because I had to bring my curious toddler with me and I get not everyone "enjoys children"...I thought Truity was a place for families to feel welcome especially with the upcoming events including a Family Fun Day with the Easter bunny, bounce house and a scavenger hunt; but maybe only tolerated during certain events? The senior member consultant Samuel Duncan ended up assisting me with getting a new debit card. We went through the normal process of asking what happened to the last and picking out a design for the new card. I decided to go with the previous design I already had because I'm used to looking for that color when I'm pulling it out of my wallet. As I wait I snap a few pics because the architecture of these new builds are very nice! Shortly after Samuel returns with a confused look on his face, then informed me the machine accidentally printed the wrong design. I wasn't in a hurry so I let him know I could wait for the correct design to be printed and then I was told that it was a code issue an would continue to print out the same way....also that it wasn't an issue that could be fixed by the staff in house as it is serviced my a "card provider". Not sure if this is just a soft opening glitch, but it turned my first experience here into a huge disappointment. No warm welcome, no invitation to the beautiful coffee station, no information about the upcoming events, no smile and leaving with a card design I would never pick. If I wasn't already a member knowing how great this establishment is, I definitely would not have signed up for an account here this day. I'm really hoping the codes for the cards are updated as soon as possible and that the Grand Opening was a way for the staff to get excited about being in Shawnee as the residents are to have a Truity Credit Union.