Two months into my partnership with KeyRenter, and I couldn't be happier…read more From day one, the team set clear expectations and followed through every step of the way. Communication has been consistent and proactive--especially during the transition from my previous property manager, which could have been complicated but felt seamless. My tenant can now easily pay rent online, I have full visibility into payments and disbursements through the owner portal, and--most importantly--her account is now current, which has been a long time coming. After 23 years of working with property management companies, this has been my best experience by far. Highly recommend.

Update in photos. To…read morethose in RVA who own a property with tenants OR to who are currently looking for rental housing: I retract every positive statement that I've ever made about my property "management" company, Keyrenter Property Management Richmond. TLDR version of what's below: they are unorganized, have very questionable business practices, do not communicate well internally, will relay mixed messages to both owners and tenants, and will 100% drop you as a client like a hot sack of potatoes when it's inconvenient for them to do their job. What started out as a seemingly great arrangement has turned into an absolute nightmare. On July 6th, I received notice that my tenant of three years was not renewing her lease again. That same day, I sent a very casual reply email to KeyRenter saying that I was contacting my realtor to discuss the POSSIBILITY of selling vs continuing to rent. On July 13th, without speaking with me or confirming anything AT ALL, I was contacted by the general manager, Jeanine, with the tenant CCed in the email stating that they had sent her deposit to me and that I was taking over property management effective immediately. This was just as I was going to Alaska for ten days, so the timing was terrible and created a massive amount of stress as I struggled to get in touch with them to resolve it. They had "assumed" that I was listing the property right away, so simply dropping the last month and a half of their contract was apparently protocol. They apologized when they realized their blatant error, but they left the tenant's deposit in my possession and just told me I'd be responsible for disbursing it with 45 days of the tenant moving out. Then, while I was busy trying to sell my Palmyra house and buy another in less than a month, my tenant contacted me to tell me she got a $600 water bill. I immediately contacted KeyRenter and filed an emergency maintenance request on the tenant's behalf. My tenant works long shifts and doesn't have a lot of down time to sit on hold with Richmond Utilities, so I called them, and after an hour and a half on hold, I was told that only my tenant could speak to them about the bill or schedule a time for them to come out to the property. Almost a week passed, and KeyRenter did nothing. I then asked them to send a plumber to the property preemptively in case there was a problem that could worsen over time. Three days later, KeyRenter replied and brushed me off, saying that Richmond Utilities would handle it. After a second week passed, I asked again, and they finally sent out a plumber. Fortunately the source of the problem was that the toilet was continuously running, which was an easy fix. However, that still left my tenant on the hook for both her $600 bill and also the second (likely) large water bill she'll receive for the two weeks that elapsed prior to the toilet getting fixed, since KeyRenter neglected to send someone out sooner as I requested. After that situation, they told me that I would need to conduct my tenant's move-out walkthrough and collect the keys. I do not live nearby, and these kinds of things are what I hired a property management company to handle (move-out walkthroughs are listed as an included service on their site). I reviewed the entirety of my contract, and I emailed back pointing out that these things were specified nowhere in it, again asking them nicely to do their jobs and let me know when they had it scheduled. One person, Mary, provided me with the date that KeyRenter would be conducting this; Jeanine then replied saying that KeyRenter would not be conducting one at all and that I must have misunderstood an automated email. I forwarded her coworker's (not at all automated) email to her. After that time, everyone else stopped responding, and I was unfortunately left to deal only with her. She has since been disrespectful, dismissive, and not at all concerned with the predicament she's left me to handle or the awkwardness and inconvenience she's created for my tenant. I'm filing complaints both with the franchisor and with DPOR, and I cannot wait for them to experience the levels of panic and stress that they forced me to endure since the beginning of July. Per their website and what the owner claimed when I hired them, "You want to work with a company whose corporate values are an extension of their personal values. This principle is what has led KeyRenter Richmond to become an industry leader in our area. Our success stems from treating you the way we'd like to be treated. We focus on values, ethics, customer service, client satisfaction, innovation, quality, and personal service that gets results. When you work with us, you get access to a team whose foundation is built on integrity, honesty, and accountability. We genuinely care for our clients and the community they represent, and that is reflected in our care and service." This is all nothing but a bold-faced lie; do NOT fall for it like I did, and steer clear.

Want to reach out and mention an outstanding employee in the office at The Hamlet condominiums. CJ…read moreis a breath of fresh air when it comes to bridging the gap between home owners and HOA issues. Always pleasant, good listener and willing to go the extra mile. CJ is a blessing -Condo owner #3

My experience with ACS West has been both unprofessional and evasive…read more I submitted a formal written request for financial records under Virginia law. Instead of receiving a timely, professional response, I was met with delays and evasions. On the last legal day for compliance, around 4:30 PM, I received an email from a person named Charles Small -- not our community manager -- telling me that Chad (our actual HOA manager) was "out of the office" and that I could come in to view the documents. This was sent barely an hour before their office closed, leaving no reasonable opportunity to comply with the law's intent. To make matters worse, Charles used a personal Yahoo email account to communicate with me. At no point had he been introduced to homeowners as a representative of ACS West. For all I knew, I was corresponding with a complete stranger. Using personal, unsecured email for official HOA matters is completely unprofessional and undermines trust. When I pressed for answers, instead of transparency, things escalated. Charles replied in place of Chad without explanation, and then the HOA president, Tye Marsh, stepped in with dismissive and antagonistic language -- even telling me "Don't play with me" and that I "don't have the authority to dictate" employees to use their official work email when communicating with homeowners. That's not leadership; that's hostility toward the very people ACS West is supposed to serve. On top of this, ACS West directs homeowners to a Vantaca portal to view financials and service contracts. Yet those folders are completely empty. I even have a recording from a prior board meeting where Tye himself told residents this portal is where the information could be found. It simply isn't there. What makes this worse is that I work in AI and technology -- and I know exactly what Vantaca is. It is a modern, AI-driven HOA management platform designed specifically for recordkeeping, financial transparency, and digital document distribution. The software has built-in tools for electronic storage, secure homeowner access, and easy navigation. In other words, the technology is fully capable of making financials and contracts accessible to residents in real time. The fact that ACS West continues to use Vantaca in a way that is outdated, empty, and nonfunctional suggests this is not a technical issue -- it's a deliberate choice to limit transparency. Homeowners fund ACS West and deserve accountability, professionalism, and transparency. Instead, what we are getting is stonewalling, unprofessional conduct, and excuses. **If you are a homeowner in a community managed by ACS West, I encourage you to log into your own Vantaca portal and see what's actually available. If your financial and contract folders are empty like ours, start asking questions. These companies and the boards they partner with only get away with this when residents stay quiet.

After many years of managing my own properties, I decided to go take some stress off of my plate by…read moreletting Candice manage my properties in Woodlake and Short Pump. I had no idea of the amount of time I have saved over the last year. MONEY WELL SPENT! Candice and her team are knowledgable, friendly and even responds to email/text inquiries in a timely manner. I highly recommend these guys especially if you have a family, just starting out as a landlord or tenant, or just tired of being a landlord. Thanks again Candice and RVA!

After a few years we have had RVA and Candice manage your property and we thought everything was…read morebeing taken care of but we are finding out that the repairs that we paid for were not done. Thousand spent on repairs that were not done either correctly or at all. My view of how my property was managed has changed and I recommend anyone thinking about RVA to move away and if you do read the other reviews they might just have a better experience than I did but I don't think they are all true.

Scheduled a tour for an APT. Guy was 30 Minutes late to a showing with 4 groups waiting for him…read moreeven thought you have to confirm the appointment 2 hrs before! The front office had no idea where he was, didnt care. complete waste of time and effort and didnt even get to see the apt. no respect

As a property owner I am absolutely delighted with the service from Pollard and Bagby! All of…read morethese bad reviews come from bad tenants who don't pay their rent, I believe.

I just wanted to share a great experience I had a few weeks ago. I'm in the process of looking for…read morea new apartment and was referred to Dunston Manor, so I decided to go see what they had to offer and look at their property. While sitting reviewing the application and waiting to speak with the property manager Ms. Walters , who was helping a tenant, two other tenants came in and just the interaction between her and the tenants was so wonderful. She was very pleasant ,helpful and knew her business. She took the time to explain and answer all my concerns and questions. After exiting I saw one of the tenants that was previously in the office and asked her is Ms. Walters really so pleasant with her tenants , she informed me that she was the best property manager they've ever had . She said if you have a compliant or if something is wrong in your apartment she is on. She really cares about her tenants . This was very reassuring to me to know I can live somewhere and be happy. Marion F.

KRS holding is pimping a lot of people here in Richmond Virginia you have to pay a application fee…read morejust for them to deny you I spent a lot of application fees for these apartments in Richmond Virginia that are a third-party by KRS holdings a lot of them look ran down not look like they people that are not like us living in it blinds are torn the places look like people use drugs and they are denying you from moving it I don't know what's going on with KRSholdings but they should no longer rent apartments here in Richmond Virginia because they're scamming people out of their hard earned money and even though you have a application fee and you pay all this you still don't get the apartment I don't understand what you need to get the apartment

I had an outstanding experience with Cityscape Realty. This is truly a 5-star real estate and…read moreproperty management company. Lisa Williamson, the owner, is exceptional at what she does. Her professionalism, dedication, and attention to detail set the standard for what a property manager should be. If you're looking for someone to manage your property, you won't find a better choice. Lisa ensures that properties are well-maintained and that tenants are both comfortable and responsible in keeping the home in excellent, move-in-ready condition. The entire Cityscape Realty team is personable, responsive, and genuinely cares about both owners and tenants. Whenever maintenance was needed, the process was handled quickly and efficiently. During our time as tenants, our HVAC unit failed during a hot period. Lisa immediately stepped in to make sure we were taken care of, providing temporary cooling units until repairs were completed. That level of care made a huge difference for my family. What truly sets Cityscape Realty apart is their commitment beyond just property management. Lisa and her team went above and beyond by helping prepare my family and me for homeownership. Thanks to their guidance and support, we were ultimately able to purchase the home we had been renting. My family and I are incredibly grateful for the years of excellent service we received. Cityscape Realty is truly one of a kind, and we highly recommend them to anyone in need of real estate or property management services.

I had the pleasure of working with Lisa and her team at Cityscape for the last year of my tenancy…read morein Richmond. Lisa was always kind, professional, and communicative. Whenever I had any questions, she was quick to reply and a true joy to work with. Lisa and her team made my residency an easy and enjoyable experience. I would highly recommend their services to anyone in the area and will always be thankful for the time I spent with their team as my realty group. To Lisa, thank you again for all your help this year. Best wishes to you! -John P Daly

Our rental was not cleaned before move in, there were mice, the minisplits broke constantly, there…read morewas a leak from the bathroom to the kitchen ceiling the maintenance team knew about and never fully fixed, pipes broke, they tried to bill us for plumbing fixes, the insulation was so bad our electricity bill was $600/month in the winter and the floors were freezing, the toilet line froze over during the last ice storm, and they failed to give the legally required 72 hour notice for nonemergency repairs not requested by the tenants when they replaced the roof. Then when the roof caved in because they cheaped out on installation, they took two weeks to send someone out to repair the hole in our ceiling. When the mold problems came, it took three weeks and a legal threat to get them to send anyone out to remediate the mold. The place we rented was the worst house I've ever rented and also the most expensive. Beware.​​​​​​​​​​​​​​

Make sure you read the lease thoroughly. Just moved out of a hell hole we paid $2,500+ a month for…read moreand realized there was a clause that we had to hire our own cleaning company to do a "move out clean" right before we were out of there. Theresa Alford is extremely unpleasant and treated us like shit every chance she got. Charged us for maintenance repairs and we never had our air filters replaced or had any type of pest removal service come for preventative maintenance. DO NOT RENT FROM THEM- TRUST ME.

N-EVIL-LE Realty…read more Quick to take your rent and not answer your calls. Slow to address maintenance or other issues. Rude (his assistant Gwen as well) Untrustworty I asked him about 10 TIMES over the course of 2 years to fix the phone service at the front door and every single time I called him about it he lied to me and said there were people addressing it. He lied consistently for 2 years. I also had to threaten him with court just to get hot water in our shower. Don't stoop so low to rent from any of his properties unless you want problems that never get addressed.

I rented from NCJ for 4 years and was very pleased with them. Anytime I had an issue with my…read moreapartment they would be out to fix it in a day or two at most. Upon moving I hired a cleaning crew to come in do a final cleaning. I received my entire security deposit back in about 2 or 3 weeks. The BEST part was that the office manager for NCJ had received some packages for me that hasn't received my new address, she called me, got my new address and then sent it to me! Would definitely rent again through NCJ if I moved back to Richmond.