1. Landmark Water company

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    Bozeman, MT

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    Landmark Water company

    1.0 (1 review)

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    3 years ago

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    BlueBird Plumbing

    BlueBird Plumbing

    1.0
    (1 review)

    On October 15, 2024, I called BlueBird Plumbing to repair or replace a leaking outside spigot (hose…read morebib) and to fix a leak on a boiler at my late uncle's house in Bozeman. Andrew (last name unknown) showed up to assess the issues. He agreed to fix the spigot but refused to work on the boiler, claiming it was too old. Instead, he suggested replacing the boiler and hot water heater for a staggering $30,000-$50,000. I declined. While he was there, he pointed out that the pressure-reducing valve on the house was supposedly defective and needed to be replaced. Whether or not it was actually defective is something I'll never know because he conveniently took the old valve with him. I agreed to all the work. The total time he spent at the house was about 1.5 hours, and the final bill came to $3,822. The next day, I called another plumbing company in Bozeman to fix the boiler leak and they completed the job without issue. Out of curiosity, I asked their plumber about the work Andrew had done because the cost felt shockingly high. The second plumber, who worked twice as long and replaced multiple components, charged less than a quarter of what BlueBird had billed. After inspecting their work, he shook his head and said the price was "ridiculous and heartbreaking." Later, he texted me a quote stating his company would have done the same job for no more than $700. I sent pictures of the two valves Andrew had installed to a friend. The hose bib (Woodford Model 17) costs between $40 and $50 at Menards, Lowes, and Amazon. BlueBird billed me $1,293 including labor. The pressure-reducing valve (Watts LF 25AUB Z3) costs $150 at Lowes in Bozeman and $111 on Amazon. BlueBird billed me $2,529. Andrew had told me there was a cheaper valve for $1,900, but the one he installed would "last longer" and cost $2,200. Later, I messaged BlueBird asking for a breakdown of parts and labor costs. Kami Hussey replied with a polished dismissal: "Unfortunately, we aren't set up to break down costs that way, but we'd be more than happy to speak with the estate attorney if that would help. Our flat-rate model allows us to provide warranties that ensure we can come back out at no charge if needed, which is one of many reasons it makes it tricky to separate things." On October 20, my friend sent them an angry message through their website, calling them out for overcharging me and demanding they make it right. Kami called him the next morning and said the owner, Justin Hussey, would call him back. Justin did call that afternoon, but only after he and Kami repeatedly tried to get me to respond instead. I made it clear that my friend was fully authorized to speak on my behalf. During that call, Justin was asked how he could possibly justify charging five times what another local plumbing company would have charged ($3,822 vs. $700). He fumbled through excuses: Bozeman is expensive, the house is in a nice neighborhood, advertising costs money, shop rent, and on and on. (Some of these same excuses he reiterated in an email he sent on October 23.) When asked how much the parts cost, he refused to answer. When asked about their hourly labor rate, he refused to answer. He claimed they had "upfront pricing to ensure transparency" and that I had agreed to it. Transparency? If Andrew had been truly transparent and said, "We'll be charging you the equivalent of 500% over the full retail cost for parts and $2,000 an hour for labor," I would have thrown him out of the house. (For the record, Justin claims Andrew was there for three hours. Even if that claim were accurate--which it wasn't--it would still imply a labor cost equivalent to $1,000 per hour. The bottom line is this: they saw a single woman in her 60s who didn't know much about plumbing, and then decided to exploit me. They assumed no one would notice, and no one would care. They were wrong. This was referred to the Montana Department of Labor and Industry Professional Boards and Licensing, the Montana Office of Consumer Protection, and the Better Business Bureau. If anyone out there finds themselves in a similar situation, don't stay silent. Report it.

    Landmark Water company - watersuppliers - Updated July 2026

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