Long story short, I was having unexpected car troubles today…read more My insurance company called this tow company to pick me up at Firestone. Ariel was super pleasant, professional, & helpful in towing my car to my building. Ariel was very pleasant to deal with. He was timely on today's pick up. Kudos to Ariel/A's Total Towing for today's pleasant experience in a stressful situation. :)

Electrical problem, and diagnosed my problem accurately and remedy the problem successfully in a…read morefew hours. Friendly bear. Electrical problem, and diagnosed my problem accurately and remedy the problem successfully in a few hours. Friendly bear.

My auto insurance policy covers towing services and I needed to get my car towed to a mechanic, so…read moreI contacted them who contracted Angels City Towing. My insurance company said Angel City would arrive between 60 - 90 minutes.. 52 min later, I got a call from Angel City (Alex) saying that before he could dispatch a driver, he needed to collect $57 because the towing distance was over 5 miles (when I navigated myself, distance only showed 4.6 miles, but I digress). According to Alex, distance was 5.5 which warranted the $57 charge. Since it has already been an hour waiting for the tow, I gave him a credit card number, he changed me $59.57, $57 + a credit card transaction fee, and after the charge cleared he said his driver would be at my location for pick up within 20 minutes. An HOUR LATER a driver, Angel, shows up and starts hitching my car. If it weren't for my Ring, I wouldn't have even known he was there. About 20 minutes later, he finally gives me a call saying he needed my keys to finish the hitch. No apology for the delay, nothing. As far as service, it was fine. I don't know what the average time is to hitch a car but it took about 30 minutes. I rode in the tow truck because I needed to talk to the mechanic & on the ride, just to confirm my suspicion about them incorrectly charging me, I watched the odometer and the distance was in fact 4.6 miles to the point. The fun doesn't stop there! My insurance company calls me to find out how service was so I let them know about the charge and how it took a total of 2.5 hrs to finally get towed from the time of the initial call and the service agent, Pam, let's me know they should never have even charged me at all and that 100% of my towing services are covered up to 50 miles, so I called Angel City again letting them know I was improperly charged and Alex told me there's nothing he can do because my profile only shows coverage up to 5 miles. I initially wanted to give 1 star, but updated to 2 because I was able to call back and get a receipt for my charge. My insurance company is going to reimburse me, but I had to go through the trouble of fronting the bill and submitting a claim. If I am assigned this tow company again, I will request another.

This business is being confused with another company with a similar name out of Fullerton that is…read moreroutinely being dispatched by insurance companies. It's that other company (Angel City Towing vs. Angel's City Towing) that is providing the bad service and taking forever to show up and/or never showing up at all. I feel badly that there are so many negative reviews for this business that are unwarranted, so I wanted to take a few minutes to share my experience in hopes that it will help others. Similar to other reviewers, I also had the experience of waiting over 1.5-2 hours for a tow from when I placed a call to my insurance company's roadside assistance. The person I spoke to at my insurance company said the tow company they'd gotten for me would call to give me an ETA, but unfortunately I didn't get the name of the company from them before we hung up. So after I'd been waiting for over 45 minutes, I tried calling my insurance company back and had to jump through a bunch of hoops to get ahold of a live person again that could finally tell me which company had been dispatched to give me a tow. When I finally get an answer (an hour plus later) they tell me "Angel City Towing", which still has not called me with an ETA. So I do a quick google search and find Angel's City Towing (in El Monte) and assume this must be the right company (based on proximity as I'm stranded between Irwindale and Baldwin Park.) I call their number and get ahold of Mike immediately and he explains what's happening. He even comes out to meet me within 10 minutes of chatting on the phone with him. Mike and his colleague actually waited with me until the guy from Angel City Towing (in Fullerton) finally arrived because Mike is understandably frustrated and curious to see who this other company is that my insurance company (and countless others) are dispatching to their unfortunate customers who need a tow in this area. When the driver from Angel City Towing (in Fullerton) finally shows up (another 30+ minutes later) - a full two hours from when my insurance company had called on them to help, it's a young kid who couldn't care less about how long I've been waiting. He has an unmarked truck, there's no DOT information or any signage listed on the vehicle identifying them as Angel City Towing. When I asked about it, his answer is simply "I'm just the driver". After pressing him a bit more about it, he shows me a photocopy of a DMW title stating that the truck belongs to Angel City Towing out of Fullerton and says they've been in business for less than a year. I asked if he could show me a driver's license as I still didn't feel comfortable giving him my vehicle and he said he didn't have it on him. What?! There was no way I was letting him take my car, so I called my insurance company back to get verification that this was all correct and even they can't verify that this is the company they thought they had contracted. I asked if we could switch over to Mike's company (the actual Angel's City Towing I quickly found on google) and of course insurance has to go through the whole dispatch process again and sadly it didn't work out for us to give Mike the business as he had to go to another job and had already been waiting with me and helping me out for an hour as I tried to get the insurance paperwork switched over. In the end I eventually got a tow from another company my insurance company contracted that was clearly marked, DOT info, etc, but good lord what a nightmare this was due to poor due diligence of my insurance company and the dispatching company that manages all of these tow truck businesses. I feel awful that Mike's company is missing out on business because they're being confused with this other company out of Fullerton and getting all of these terrible reviews that belong to them. Mike's trucks have DOT info, he and his guys are in uniforms and his colleague even helped me with my vehicle (removing the metal & tarp debris that flew towards me on the 605 freeway and got lodged underneath my car to start this whole mess). Pulling that out of the bottom of my car was difficult but necessary so my car would be able to get on the tow truck for the company that finally towed it to my house. I'm so thankful to Mike and his team for their help. My experience with them was 100 percent positive and I absolutely would have given them the business if we hadn't had to deal with all of the insurance & dispatching mess we had to endure. I hope that other company with a similar name out of Fullerton gets kicked off the dispatching service immediately and shut down quickly for providing such terrible service so Mike's business doesn't continue to take on any more of their bad press. Attaching pictures of the company out of Fullerton in hopes that they don't waste anyone else's time and sanity.

Saul helped us and was extremely efficient kind and reliable ! Highly recommend he is very…read moreproffesional and fair price !

I would highly recommend Saul towing they crashed my car and all the other towing companies where…read moretelling me that they will arrive in 1 hour and that's when I found Saul towing called Saul and he was able to make it to my destination in 30 min. He was on time and he was able to safety towed my car to a shop everything worked out thank you.

Best towing company in Oxnard. Sam and his staff were very helpful. Would highly recommend this…read moreplace to anyone who needs any kind of tow service in Ventura county. They value their customers.

Amazing people! Spoke to the wife she was really helpful and really patient called to a few other…read moreplaces really disappointed me specially when I was going through a lot with my car at the moment but once I called this placed I was amazed and the pricing is just awesome

Thank you for helping us last minute. I needed a tow and…read morethey arrived 20 min later. Very friendly and helpful, thanks for your business.

I am so thankful to have Sam comes save me from a nightmare I can't believe that happened…read more My family's car engine blew out and their insurance was taking forever to get a tow truck out to me. I called Sam and within 20 mins he came and assisted me. I am so thankful for his professionalism on giving me information and coming to my aide in a timely matter. If it wasn't for Sam and him being open 24/7 I would have been stuck out in Sunland waiting multiple hours for the car insurance to help me out. Thank you Sam you are absolutely amazing.

JVR Towing was a life saver. Locked my keys in my car and they were able to come quickly within the…read moretimeframe they gave me and helped me out. Jesus was very kind and friendly, and I really appreciated his professionalism. I would definitely call them in the future, hopefully not for the same issue lol. I also felt like the charge was very reasonable for the service.

Fast pickup and good communication…read more Javier and his tow truck driver were easy to work with and coordination of vehicle pickup was easier than most other companies I've worked with. The highlight of my experience was Javier's straight forward (fair-non lowball) initial offer based on my project post on yelp. Overall pleasure to work with JVR auto junk

Having a lowered car can turn an ordinary tow into mission impossible! I have had a tow truck leave…read moreme stranded on side of freeway saying my car was too low, and AAA refuses to tow my car because it is "modified". It's challenging as it is, but when the entire wheel breaks off my car, in the middle of a packed parking lot?! I requested multiple quotes through the yelp app on my phone. I included some pictures and explained my situation even though I doubted anybody would be able to help! Within a couple minutes, I got a message from Mike of Trojans Towing saying it looked like the control arm busted off. He said it would require special equipment to move it, but it could be done on a flatbed tow truck. Very professional, quality service for the best price, and excellent customer service! Nothing but good stuff to say and highly recommend to anybody in need of a tow!

I would definitely recommend this towing company to take you out of a bind! If you are in the Los…read moreAngeles area and need help with a tow, give these guys a try! Our car broke down a few days ago, mid-day and I called our insurance road side assistance but the tow truck would take over 1hr. to arrive so I cancelled and looked around for companies near me. Thankfully they were quick and efficient and we got taken care of in less time than expected. I was at my mechanics shop before closing time and that was the most important thing to me. Thanks for coming through Trojan Tow!

WORST TOW COMPANY EVER…read more I wish I could give them less. they were originally scheduled to be at my house between 8am-12pm. After no call back by 2 p.m. I call the office to see about an updated arrival time. The lady in the office said she would call me right back after she called the driver. So, I had to wait even longer(because I have nothing better to do on my one day off). At 4:30, I had to call the office again, because the driver didnt pick up. The office lady kept apologizing and said she would call back in 10 minute, she "promised". Needless to say, the last time I talked to the office lady was at about 7 p.m. and She said the driver was on the way. The tow company is about 2 hours from my house, so at 9, I finally got through to the so called driver, and this worthless punk, really started catching attitude with me saying that it was 10 p.m. And they were closed. I tried to tell him that they were scheduled to be at my house almost 12 hours earlier, and that the only reason I was even calling was because his office told me he was on his way. He continued being extremely rude, and said it was 10 o'clock and they were closed. So apparently, this business does not value customer service at all. He was crying about it being 10 like I wasn't waiting on him since 8 in the a.m. So bottom line, it Doesn't matter if you have an appointment at all. Customers Clearly aren't their concern, as they dont go by their schedule, they do whatever they want without any concern for what their "customers" have going on. I have never been more disgusted in any so called business ever. All the other reviews must be family members or employees. Wasted my only day off for nothing. Now I gotta find a different company.

Brad is the best! I…read morework in commerce and was on my way home when my car wouldn't start. I needed to find a towing company quick and Montebello towing was the first thing that popped up. After reading all the great reviews I was positive this was the right choice. Brad helped me out and made my experience very smooth, which is vital in a scary moment like this. Would recommend to a friend.