A nice review for a landlord/property management company? I cannot believe I'm writing this in Chicago, but here we are. After years of renting from companies who barely maintained their crumbling properties, way overcharged, and you had to cite the freaking tenant laws to convince them you deserve a working heater... Landstar has been a wonderful surprise. My apartment is so nice, and reasonably priced. The laundry room is spotless, they don't charge for the storage units, they shovel and salt the walkways very quickly... and maintenance is always responsive, friendly, and fixes it the first time instead of after the 10th email. I even submitted a ticket for a broken mailbox and they came out and were VERY polite while showing me that I had the key upside down, lol. Omar, specifically, is really an MVP. It's also amazing to have radiators that are quiet - a few were noisy when I moved in, and they fixed each one same or next day. Wow. I love my place and I'm really happy with them! Happy enough to bother leaving a nice review for a landlord. read more

(1 Star) My experience with Aleks Pen at Landstar Realty Group has been one of the most frustrating customer service experiences I've ever had. I paid for a background check and repeatedly requested a copy of the report because I urgently needed it for a housing application. Over several days, I was promised multiple times that it would be sent "ASAP" and "later that night," yet I never received it. I had to continuously follow up by text, ask for an ETA, and even request to be referred to someone else who could assist me. During this time, I explained that I had recently lost my mother and was trying to secure housing for myself and my daughter. I also explained that I couldn't afford to have another credit inquiry because it could further impact my ability to rent. Despite understanding the urgency, there was no follow-through. I also attempted to contact Landstar Realty Group directly for assistance but did not receive a response. As a customer, I expected someone from the company to step in and help resolve an issue that had been ongoing for days. The lack of communication, repeated broken promises, and failure to provide documents I had already paid for caused unnecessary stress during an already difficult time. Based on my personal experience, I would urge others to use caution and ensure they receive all necessary documentation promptly if working with this agent or company. Communication and follow-through were not what I expected from a professional real estate business. read more

Slumlords. They don't fix things. Bugs are bad. Management verbally abuses the tenants. Owner harasses tenants. Can't wait to move out

DONT BOTHER! If you don't have 3 times the rent In income, they will send you to skid row, Rogers Park! SHERIDAN ROAD! The craigslist AD said $995 for Studio. Landstar deleted the AD, said the price was $1,200! HOT SHEET! UNLESS, you would ENJOY! An apt with the bathroom in the Hall, outside your apt!! Not SAFE! SCARY, PEOPLE OUT TO MAKE MONEY ONLY read more

no fridge for 2.5 days! no freezer! no food! rtlo violation/lease violation/city of chicago ordinance violations. response? "soon" hahahahah this maintenance guy omar abarca is costing this company hundreds of dollars. city notified, alderman notified, legal assistance sought and obtained. also: mouse infestation...gnat infestation due to ancient pipes that don't drain per their own plumber horrible!! read more

Landstar Management - Real Estate Services Near Me - Lincolnwood, Illinois

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Ira Fishman is one of the landlords who oversees the buildings down Foster Ave. When going to him regarding complaints of marijuana use in the building and tenants' excessive noise during late hours in the very late evenings, it goes ignored and he does not follow through on fixing the issues. He says he will just to stop the complaining but he often does not follow through on those promises, allowing noisy tenants to stay in the building. Multiple emails go unanswered until you threaten to withhold rent. When you do say this, he threatens back to penalize you with a fee and still does not care to fix the issues permanently. He pushes you to move out instead. This is terrible service. If the way Ira treats his tenants is a reflection of the overall service Landstar offers all their customers, I would stay away before you're stuck with a landlord who is not empathetic and neglects long term tenants. Fair warning, take your business elsewhere before signing a lease with Landstar or you may just end up in the same predicament as myself - great experience when finding the apartment with Landstar Realty Group, great apartment and location but in the long run you end up with neighbors that are disrespectful and landlord management doesn't care to rectify any ongoing issues nor enforce quiet enjoyment clause and no smoking policy on the lease you signed! read more

I can't believe That Ambar Roman, the leasing manager ordered to put all the rest of my stuff in the garbage while I was still moving out. They kick us out for no reason. After 4 good years read more

I would absolutely never rent from this company again. We have lived in this apartment for five years. We have had nothing but problems with the management company. They are unprofessional and rude. At one point during the pandemic one of the property managers actually got in a verbal argument with me when I was simply checking to see if we would get the empty parking spot since we were next on the list. He immediately started threatening me that he would tow my car if I tried to park in the lot. When I was honestly just asking for an answer. They are not timely on maintenance requests and leave a mess every time. It is so bad they we just stopped making maintenance requests and live with the issues. They closed the roof top patio without notifying or discussing it with anyone (literally the reason we moved to the apartment). They never mow or remove the ice. Not to mention good luck if you ever lock yourself out!! You might as well book a hotel for the night! They let gas leaks happen in the basement and don't care when we report. We have never been even a day late on rent. We don't call them for anything. We don't make noise and we are very clean. I know we are ideal tenants and the way they treat us is terrible. Good luck renting from them!! read more

Horrible business, no customer service and don't seem like they care much for people. Would never recommend to anyone.

I have never been so disrespect by a leasing company. Part of my job is helping people find housing so I interact with many landlords. This one is by fair the most unprofessional I've worked with. When working to possibly rent an apartment the building manager yelled at me and interrupted me during a phone conversation while I remained calm. Needless to say they will not be getting my business. read more

I've lived in many apartments but nothing compares to Landstar. Everything from the very beginning has been outstanding. Viewing the apartment, application process, and management. I lived in one of their buildings in Rogers Park for over a year now. The building is very clean and well managed. Any and all problems are addressed promptly and professionally. Jenny and Erin are a pleasure to work with and I would definitely recommend renting from Landstar. The two of them take a lot of pride in providing great service, quality repairs and upkeep, and a safe and clean building. Thanks for all you do! read more

I would like to preempt this by saying the ONLY reason I'm doing this on yelp is because when I asked the property manager if they had a boss and if I could speak to them, she said "Yes, I have a boss and I could leave a message but he will NOT get back to you." WHAT KIND OF A BUSINESS IS THIS?!? This is the worst company I have ever rented from. The apartment looks nice, until you realize the wood is sweating out some sort of polish in the heat that gets all over everything, and you realize the walls are plaster and have no studs. You're also lucky if they fix your gas leak the first time. It took three times for us. Three. For a two bedroom apartment, they said their policy was to give out only one set of keys, which means we have to make copies. Upon moving out, they request all copies of the keys- for which I asked for a $5 reimbursement for making the copy myself. In what world would you have TWO people sign ONE lease and give out only ONE set of keys? They said they couldn't reimburse me, but would like both sets, or George, their nice maintenance guy will have to change the locks. I don't own a business, but anybody with brains can see that paying $5 for a set of keys is a lot less expensive than changing two locks on an apartment and 3 locks for the building. I guess that's what the "move-in fee" is for. Anything you ask them, there is surely a reason for them to say no, unless you agree to pay for it yourself- like a kitchen cabinet. If the placement of where we wanted the extra cabinet in the first place was aesthetically displeasing or took away from the value of the apartment, the answer would have been NO, any way you slice it. But when I offered to pay for the cabinet and installation, it was approved in less than 24 hours. The apartment came with an unusable room about 9'x3' in length. Having little to no closet space in the apartment, we made it into a closet. In the larger bedroom, the closet is literally ONE foot deep and just over two feet wide. If you want to hang something, don't count on closing the closet door. Hence our makeshift closet. They weren't happy about that apparently (as it makes perfect sense, and they are against logic). I asked if the new owners might want to keep that, NOT ASKING FOR THEIR NUMBER, mind you, but one of the intelligent humans who worked there assured me they would ask them if they wanted it. When I called to check about it, all she kept telling me was that she wasn't allowed to give me their phone number. Did I ask for that? No. I know that's a violation of their privacy, which is why I asked the leasing company to ask for me AS A COURTESY. Once again, I was told I wasn't allowed to have their number. So if you expect them to listen or hear what you are saying, you're in for a disappointment. Dealing with the so-called property managers is beyond frustrating. They have a circular way of talking that makes it impossible to deal with your problems. Rather than listen to your question, they hear you say something else, and tell you they aren't "allowed" to help you. I cannot wait to get out of here, where I can deal with humans as opposed to malfunctioning robots who's bosses won't deal with their tenants. Seeing as they've gone through 4 property managers in the last two months for this property alone, I'm sure they're an upstanding business (can you feel the sarcasm?). I'm debating whether or not to contact the Better Business Bureau after the complete lack of competence and proper customer relations I have witnessed. read more

I lived in one of their units. Landstar installed batteries in the fire alarm backwards (i have the maintenance guy on video admitting this). There was not one in the basement as required by law around the gas water heaters until the fire then they came with a whole bunch to put in all the units. I woke up to a fire in my unit and suffered second degree burns. Lucky I did wake up from the smoke as no fire alarm was going off. Upon telling them about his 12 hours after I got home from the hospital I was told that fire alarms were my responsibility. I had only lived there a few months and they were very disrespectful about the whole ordeal. I am glad I am away from them as their irresponsibility almost cost me my life. Among other things they also had roofers fix the roof and I got pelted by a piece of roofing they threw off. They just were throwing pieces off the roof as if no one would ever be below. I called Landstar, nothing changed and they kept doing it. One day the dryers and washers just disappeared. No notice or anything. Please for your life an sanity avoid this company. I almost died due to their negligence! read more

I have to say, I was very happy with the management when I lived in one of their buildings. They brought in an exterminator once a month for maintenance, so unwanted critters were never an issue. The maintenance guy lived in the building. They even gave me a really cool color for the studio I lived in. The building was old, so you can't fault them for that, but they did a lot to take care of it and I was never stressed out about poor management, as I have been other places. I ended up living there for over a year and a half. I would definitely recommend them. read more

If there was no star choice, I wouldn't have left one star. This is very unprofessional staff that Landstar has. My roommate has lived in the apartment for over ten years. She is an old school who doesn't like to deal with technology. She always pays rent via check mailing to the office. Ten years, never once late payment. Not to mention that she drops the letter before the end of each month so that the office will get it before 5th of the following month. However, that was the previous building's owner before Landstar took over control recently. Past several months with Landstar Property Management, there's always issues. First of start with rent increase which understandable. Not to mention that we got over flooded in the sink in the kitchen while we were sleeping (nobody used any sort of water at all). Shower drains poorly slow. Sometimes, water flooded in the basement (laundry room) left unforgettable smell and dirtiness. We asked to fixed the bathroom window flame and teared off paint. What they did just put sort of white plastic to cover bookend and moldy flame. Next, ONE OF THE STAFFS who takes care of our suits was really annoying to death. We have to deal with late fee that they keep applying to us. We tried to explain to her to we send the check already, but she blames it to UPS or the mail service. We have to send the letter to the P.O. BOX which nobody cares to open it on time. She tried to persuades us to pay online. But I think it's not too professional if she wants us to pay online by adding up late fees because we send through the mail. It's been a year or so that Landstar Manages this, but it seems to go beyond limit. Nothing really got better. Many more complaints read more