Had a friend who lived here and stayed the weekend. If your into bedbugs, roaches, crying asian…read morekids who are extremely barbaric and walls that are so thin you can hear the other people living in the building then you have found home. If not stay FAR away from this property. This is for the 6011 N Kenmore building. Very sneaky company they have changed the address of this building to another so people don't find out.

Have rented several times from various landlords and rental companies and was very disappointed…read morewith this one. The apartment was dirty and had dead bugs in several rooms. Kenmore ended up charging us a cleaning fee at the end even though the place was visibly cleaner than move-in. No apology or desire to make it right either. Several unnecessary mandatory fees not discussed on the phone that were unavoidable after move in. Overall, a very poor experience. Would not rent from them again.

Well the day finally came when The Queen made her move to get her own place. The building that she…read morewas interested in was literally down the street from us, so brand spanking new and no need for a moving truck. The property is managed by Root Property Group and I have to say the entire experience, from viewing the units to moving in was a great experience. The agent that we met with (Mark) was very pleasant as he showed us around the property to view the different layouts of the units. He was very responsive and accommodating as there was another woman doing a virtual tour along with us. Mark was great, showing us around as well as answering the questions. After viewing the unit that The Queen actually ended up moving into, she told Mark she was interested in submitting an application that day. While we were leaving soon for Mexico, The Queen did not want to wait and asked Mark if he could send it to her while in Mexico. Mark responded immediately and even answered questions while we were in Mexico. On moving day, The Queen and I went to the property office to get the keys and such to move in. The folks in the office were friendly and thorough, explaining the move in process, showing the assigned parking spaces, etc. After The Queen moved in, there were a few things in the unit that needed attending to, and the management team was responsive and got the issues fixed. To date, whenever The Queen has had any questions, Root has been responsive. The one thing all of us love about the way they are managing the building is that they have security all over the place. Entry into the building requires a FOB and/or app to get in, as well as getting into the elevator, the mailroom and garage. There are also cameras in the hallways. The Queen and I are very happy with the way Root has been responding to her inquiries as well as mine.

This place has gone downhill so fast, it's astounding. Had great service for years until end of…read more2021. Would avoid renting from them until they get their act together again - if that's even possible. Honestly, would have given a glowing review up until winter of last year and called them a "family-feeling" management company; not sure what happened to turn them into yet another landlord/property management company trying to squeeze every last dollar out of their tenants and their tenancy. Broken washer/dryer that had notice put in the second week of January did not get replaced until the last week of April. After repeated communication, we were ghosted about the issue only to find out that our property manager had left and we had a new person. Think that would be something the tenants should be aware of! I could write a whole novel on how abysmal their service was with the washer/dryer situation; everything from poor communication to the installers arriving at our apartment at 7am on a weekday with no notice from the management company to both tenants to the installers having to do the whole thing again (7:30am the next day, still with no warning, but, hey, extra half an hour!) because Root ordered the wrong washer/dryer. Currently, the new appliances don't even fit the space and the accordion door had to be removed to "fit" it. Unsurprisingly, the doors are still sitting in our apartment since Root has not removed them. The company did the absolute bare minimum to "make it up to us" for all of the inconvenience. On top of this, after giving our Notice to Vacate we continued to receive messages that bordered on harassment via email and text about renewing our lease and how a new lease would be sent over when it was abundantly clear we were not reupping. Icing on the cake is being told that our place is too "cluttered" for showings when all we're trying to do is move, clear out every nook and cranny of our stuff, and get as far away from Root as possible. I genuinely am astounded at their reaction to what a living space in the middle of a move looked like. Though the leasing agent (who showed up after his agreed upon time and with no advance warning of being late) continued to insist it was "all transactional" and "just business," I'm deeply offended at how he continued to mention cleaning the place to look presentable for Root and their needs while his tone cast aspersions and disparagement for what is a situational living arrangement. None of this is touching, either, on the back stairwell that took months to fix and was a legitimate safety hazard. Every interaction with them this past year has been heavily about what is best for Root and the Root property. Utterly astounding that the property manager, when speaking to us about the washer/dryer situation, mentioned how great the washer/dryer was and that it's one that will be good for a long time. That might have been helpful had we not had it installed a few weeks before preparing to leave the place. We offered to break the lease and/or leave early due to moving into a new property, but Root would rather get their money and continue to bombard us with asinine emails and requests. I cannot fathom any other reason than them just wanting to get their rent money that they would not take us up on leaving early. Considering it would have been a whole month where they could take their staging photos - which the property manager, when asked, mentioned they did not have any previous on file simply because he didn't know why - and fix their broken washer/dryer while doing any other updates to the space they might have felt were necessary (the kitchen appliances are outdated as well, so good luck to whomever has to wait four+ months to get them fixed when they inevitably die), it seems like a no-brainer. We would not have gone through any of this hassle, not be leaving with an extremely sour taste in our mouths about Root, and this review would have gone differently. I'm just amazed at how a company that I had such positive and tenant-first interactions with when I moved in two years ago (and heard the same from my boyfriend about his four years before that) has become a standard leasing company interested in what is best for their property, which itself is debatable. I cannot stress how happy I will be to be done with them. One positive from all of this is the urgency with which it's inspired us to move out.

I lived in a building owned and managed by Horizon Realty Group for two years and found the first…read moreyear to be great! Loved the space and they respond quickly to service requests. However in the middle of the second lease they have decided to no longer cover a utility that states in the lease that it is covered. Both managers I talked to were disrespectful, unhelpful, and are frankly not honoring the signed lease. Do not lease with them!

Extremely unprofessional and unacceptable. I've been "living" (more accurately, enduring) Horizon…read morefor some time now, and the recurring theme seems to be that messages are simply ignored. Tenants are forced to call the office, only to be met with rude, dismissive, and wholly unprofessional behavior. The on-site manager made matters worse by consistently failing to address even basic issues. Policies and communication are completely inconsistent: one day tenants are told parking stalls are assigned, the next day we're told none are assigned. It's disorganized, sloppy, and frankly embarrassing. The only competent and respectful individuals are the maintenance staff, who somehow manage to remain professional despite constantly being undermined by an office team that couldn't care less. Meanwhile, the elevators seem to break on a schedule, washers and dryers are regularly out of service, and vehicles are broken into or stolen because the parking lot lighting is never fixed--basic safety for tenants is clearly not a priority. And then, unbelievably, Horizon asks for a Google review. The sheer audacity and lack of self-awareness is astounding. To request positive feedback while failing so completely at the fundamentals of property management shows either willful denial or outright incompetence. Calling the main office is no better--tenants are met with hostility, dismissiveness, and zero actual help. At this point, the only consistency is how little Horizon seems to care about its residents. No doubt this review will get the same generic, copy-and-paste canned "response" that appears on every other complaint--yet another display of how little effort is made to address real concerns.

I'll never rent from anyone else in Chicago & here's why:…read more--staff some of the first to wear masks --quick responses for maintenance requests --great communication in tough times --neighbors friendly (but staying out of each other's way in 2020) --many bilingual folks on staff --very low costs for utilities not already covered --grounds always beautiful & trash-free

I've lived in one of their buildings for 13 years, first in a studio, then a one bedroom. Ardmore…read moreWinthrop Properties sets the bar and sets it high for what being great property managers and landlords looks like. Incredibly attentive and responsive staff, from the office to the maintenance folks. They're proactive about health and safety concerns. They make it a point to replace all smoke detector batteries twice a year and offer complimentary preventative pest control (always with advance notice and signs posted letting you know it's going to be happening, and they always make sure to ask if you have pets that they need to be careful not to let out when they enter) - they keep the building extremely clean. I see the cleaning person around the building doing her thing almost every day. It's also the most festive building I've ever lived in. Every month they put up new decorations (and sometimes candy) for holidays in the entryways, lobby, even on each floor. And they keep a ton of beautiful plants and a water feature in the lobby and laundry room. Everyone is very friendly. When you run into the maintenance person, he always takes a moment to ask how everything is going on your floor/in your apartment and maybe share some fun facts about the building's design. If you have an issue or concern about something, they respond right away. They send you holiday and birthday cards and have been offering free laundry on site throughout the pandemic. The laundry room is huge with 6 washers (most brand new) and 8 dryers. They do everything they can to make receiving packages easy and secure for their tenants. If you're looking to rent in the Edgewater neighborhood, do yourself a favor and ask Ardmore Winthrop Properties for a tour of one of their buildings.

I have dealt with many management companies in my real estate career, and I can simply say that…read morenone has been more responsive, proactive, and helpful than City Habitat. I have worked with them when representing clients who were buying/selling and also as a Board member in an HOA, and it was always a pleasure working together. Elena, who I have worked closely with, is one of the most competent and responsive managers I've dealt with. Highly recommend them for property management or HOA management.

City habitat as a management company is pretty bad. I rented a unit and it was sold in the middle…read moreof repairs. City habitat was unreachable for weeks and when they finally responded it took months to get simple things fixed. All the while they are telling me what a great management company they are and how lucky i am to have them. They will give you the runaround until you give up. Still have things in the apartment that need repair, and the things they said they could only fix after we move out? Well don't count on it. The unit is due to be occupied the day after. They aren't even going to paint it. This place is falling to pieces and city habitat just doesn't care.

As other reviewers have already said, XL's management team responds quickly to maintenance…read morerequests, and the fact that they perform due diligence with all potential renters means you're less likely to have noisy or disrespectful neighbors. XL Properties is the best apartment management company I've dealt with in my 20 years in Chicago.

I loved living in Catalpa Gardens and stayed there for four happy years. The buildings may not have…read moreall the bells and whistles like the larger property managers but what the buildings lack in luxury it makes up with its professionalism, it's cleanliness, and by being well maintained. The staff is extremely responsive and knowledgeable. They are there if you need them (typically very shortly after submitting a request) but they are by no means breathing down your neck. I appreciated the protected bike parking, the wood floors, the new kitchens, and the air conditioning the most. Oh! And the laundry facility on the first floor is clean and I don't think I ever saw another person there in the three years I lived there.

Reliable, efficient, and always easy to deal with! Everyone we've dealt with at this company, from…read morethe property managers to the maintenance team, has been wonderful. service requests are always completed in a timely manner. have been with them for 5.5 years and plan to stay!

Absolutely horrendous company. When I first moved in back in June 2024, I was told I would have…read morelaundry and WiFi when I moved in (I was working remote and NEEDED WiFi). But upon moving In, I had neither. Also, I would likely to include the important fact that it took them 3 MONTHS after I moved into 3055 w Leland for them to even install laundry machines in the building. They also denied my internet for 3 months as well because they felt like rewiring the whole building for google fiber would be a good idea to do BEFORE they had tenants move into their recently renovated building. On top this, they told me I could move in Jun 15th; I WAS THE ONLY PERSON living there for whole month and a half. NOT ONE other person besides me lived in the building until early August. The actual move in date they must have lied about to me just to secure my money. So My first two months living at 3055 w Leland and all because of silver property group, I had no WiFi, no laundry machines like they said I would, and had to hear renovations every morning in the incomplete and quite frankly GUTTED building I was forced to move into. Thanks silver property group! For absolutely NOTHING. These people are corrupt and refuse to take responsibility for the greedy building owners that hide behind them. Don't rent from them. Trust me I went through it for a year.

They became my property management 3/4 way through staying in an apartment for 2 years so had them…read morefor about a half year only positive is they took care of the cockroach infestation the building had been severely in need of fixing. But the overlooking negative is that I left after my renewing my lease at the agreed upon date and 2 years later Im trying to get cha housing and get off my friends floor to find out they are cleaning they evicted me and have submitted a bill of 3000+dollars to collections when I left when I was supposed to. So I'd most definitely say stay away from this slumlord. No matter how many times I dispute they deny my claim. So now I someone who is poor disabled and living on my friends living room floor can't get his subsided apartment and is going to have to take them to court.

Horrible experience. They dont get back to your needs. I spend a lot of time from my day to get a…read morereply on emails. Setting up an account, shoukd NOT be difficult. Employees do not have answers to any issues. Worst management. I wouldnt give them A STAR.

Working with Troy Marr from North Star Real Estate Group was the absolute best experience. He was…read morefriendly, extremely knowledgeable and very personable! He really listened and paid attention to the type of apartment I was looking for and never pressured me to increase my budget or settle for something I didn't completely love. Trying to find a place was becoming stressful, until I found Troy! He actually made it fun to look for an apartment! There is nobody else I would recommend to work with to find a place. I look forward to his help in the future. I cannot thank Troy enough for everything! Hands down the best in the business.

Zach Gotkin was amazing, like spectacularly amazing. After an unpleasant experience with another…read moregroup, I came across a post on craigslist and messaged him about a specific unit. He got back to me fairly quickly and gave me the specifics and when he could show it to me and my partner. We met up with him and he knew everything about the unit and was able to answer all my questions. We liked the unit and didn't want to lose it but wanted to keep our options open so I put in the application to hold the unit in question he quickly rounded up additional listings to look at before I was approved and had to decide yes or no. I narrowed the list to one unit that I was really interested and he put together a showing really fast. He offered some insight on each unit that even I hadn't thought of and weighed out pros/cons with me. In the end I went with the original unit and am in the process of moving in now. I'm definitely keeping his information handy should I decide in a year to find somewhere else to live.

I recently sold a condominium in Chicago. What made the listing and sale difficult was that I don't…read morelive in Chicago. I live in Los Angeles. Tiffany and her team made the process painless. She offered expert guidance in pricing the listing and negotiating with buyers. Tiffany and her team were prompt, professional, detailed and made sure the process went without a glitch. I have purchased and sold many properties before and have a lot of experience with agents and brokers. Tiffany's team is first class. They will go beyond to help complete the purchase at the best price possible. If ever I am doing a real estate transaction in the Chicago area, I would use their team over and over again.

We are looking for a agent to rent an apartment and I cannot say if Tiffany is any good at finding…read moreapartments, but I can say she cannot return calls well. So we went with another sgent.