I have been an Emerald XO Ivy (EXOI) customer since day 1. I have found the quality, selection,…read moreand style to have improved over the last several years. There is a nice composition of jewelry, accessories, activewear, dress/business casual, and casual wear. I enjoy watching the lives or catching the replay on the app. The description of the clothing, its fit, and styling is accurate & attractive on their app. It's great to be able to purchase high-quality in-season "branded" boutique pieces at reasonable prices, and customer service has been consistently responsive and positive. The recent custom apparel and jewelry lines are affordable and good quality, standing to daily use/regular washing. The owners and employees appear genuine and authentic, without that "seeking fame and glory" personality/air that one might see in similarly structured online boutique experiences.

From the owner: Emerald + Ivy Boutiqueread more

I have been buying my unmentionables online for a while now, but I felt it was time to get properly…read morefitted after losing a bunch of weight. Taylor at Curv, is amazing! She went above and beyond to help me with fit and also--bonus! She found discounts I qualified for! I saved a lot today and found items that truly fit. I highly recommend this store and Taylor especially.

Brand new concept store - owned by Torrid - for plus size women. They carry mainly lingerie and…read moresleepwear but also have a small selection of active and swim (and will soon be getting more of the latter two in, per the manager) No website - everything they sell can be found on the regular Torrid website. Manager and SA Taylor and Allie were the SWEETEST. I had a great conversation with both ladies. Ladies, if you wear a 10 or above, stop in and check them out! More options for plus size ladies is always a great thing, and I'd love to see Torrid put a Curv store in the East Valley!

Bad service. Say can't try on the clothes. Last time the woman work here. It's same bad service…read more The manager need training good people work here. Have twice meet a very nice lady work there. Where is she?

This is another one of those stores I like to check put to see if anything speaks to me. Some times…read morethey have some really cute stylish items. A bit pricy. Also make sure you try everything on first as sizing isn't consistent. I can run from anywhere between a 4 amd 8 depending what it is.

Great clothes but deliveries take at least a week longer than expected, even if you pay for…read moreexpedited shipping They need a new shipping service

Cute store. I really have to pick and chose what I buy here. Some things are great in quality and…read moreother things not so much. They have some really cute clothing designs, but over all many odd choices for the print of fabric. I prefer sticking with the sales here. Customer service has always been good.

Stopped in to get a quote on a box full of my hubby's Columbia shirts and a pair of Brooks running…read moreshoes. They usually take teens to late 20s clothing but we're mid 40s and the items were universal in age. All were purchased in the last 1-2 years and in really great condition. They were a STEAL for Plato's, considering the exact items can be bought online today and each shirt were all in the $25-$50 range brand new. There was 30 minutes wait so we ran errands. They texted when it was ready for pickup, and we made $45 cash. Since these items had been sitting on Marketplace and Poshmark for a while, I just wanted to be done with it all. The place was packed on a Saturday, and the gal who helped me was very patient & friendly.

Over the years, I've become much more understanding of how fast-paced retail has become and how…read morecosts have increased. I also understand that not every item I bring in will be accepted. However, I value my clothes, even when I'm ready to part with them. What was frustrating about my visit today wasn't just the offer of $3 for three items--it was that I brought my clothes in neatly folded in a bag, and they were returned to me in a wrinkled pile. I was disappointed by the lack of care in handling them. For a store that specializes in buying and reselling clothing, I expected a bit more respect for customers' items.

Rude cashier. Purchased 5 items got charged for 6. She also didn't know what the percentages were…read moreon sale items. She had to yell across the room to the kind associate who greeted me. Also didn't buy anything cheetah except for a bathing suit for my step daughter also charged for a cheetahlace cover ? Purchased two dresses a cardigan , bathing suit for daughter and a bra for daughter. I need a refund on items I did not purchase. Tried calling the store around 7:25 p.m. but unfortunately no one was picking up. I can be reached directly at rialandero0@gmail.com |Mobile 623-213-9970

Worst customer service ever We bought a swimsuit that had…read morethe Security tags still attached Had to drive from surprise back to this location to have them take it off I asked if they could discount my swimsuit for the inconvenience and he said no I had to drive 30 minutes out of my way back to the store so they can do their job and remove the security tag

Sally at the Chanel desk was extremely helpful and went above and beyond to make sure the gift we…read morewere buying was dressed up to be special enough for Mother's Day. We mentioned that it was a gift so she proceeded to get a box, put tissue paper in there to secure the perfume we bought, put a cute sleeve with flowers on over the signature Chanel box and tied a very nice bow over the entire thing before putting it in a bag and fluffing up some tissue paper. She even added in some eye creams and a note card for us to sign!

My wife and I recently stopped by the MAC counter at Macy's Arrowhead while she was shopping for a…read moredate night outfit and looking for some new makeup. I felt compelled to leave a review because the level of service we experienced from Arisa was genuinely exceptional. The time, care, and attention Arisa gave went far beyond what you would expect from a typical retail experience. She was not focused on simply selling products and moving on to the next customer. What I watched was someone who truly wanted to create an experience and make sure every want, expectation, and concern was heard. What stood out most was that it was not about finding the most products for my wife, but rather the right products. Arisa took the time to understand exactly what my wife was looking for and thoughtfully guided her toward a handful of items that truly fit her needs and style. From a male perspective, as someone who does not buy makeup but absolutely values great customer service, Arisa is exactly what you would hope for from a brand like MAC. She represents professionalism, patience, and genuine care for the customer experience. Macy's and MAC are lucky to have her at the Arrowhead location.

This experience started out very poorly but ended on a much better note…read more I purchased a dress from the juniors department less than 30 days ago for a wedding. The dress was never worn, and when I returned it within Dillard's return window, Gabriella, the Business Manager of Juniors, immediately took an accusatory tone and said the dress was "dirty," refusing a refund and offering only store credit. She pointed out the area she believed was dirty, but neither my husband nor I could see what she was referring to. When I explained the dress had never been worn and was in the same condition as when I bought it, she insisted it would not have been sold that way. She later confirmed she had been the one who sold it to me. I left feeling frustrated and wrongly accused. Thankfully, Cher, a Brand Manager, noticed we were upset and stepped in. After hearing what happened, she involved store manager Daryl, who apologized, reviewed the situation, and immediately gave a full refund back to my card. Without Cher stepping in, this likely would not have been resolved. We were ready to leave and never return. Instead, her compassion and Daryl's professionalism completely turned things around. Cher and Daryl are the reason I'm leaving 4 stars instead of 1. Thank you both for making things right.

Loved dealing with Teresa in Men's Suits and Tailoring. I…read morecame in on a Friday without making an appointment, didn't realize they the associates in this department don't start till noon and it's 12:05 and no one is here???? What happened to Vince Lombardi Time? Teresa is out on leave so I'm trying to deal with another associate, she was not as thorough and confident as Teresa. The Department Manager was also in the area and did not have the authority to make some small alterations on a custom made article I purchased and love before the Holidays, told me she needed to run it up the ladder??? I was very fortunate to have the Manufacture Representative in the Department, we discussed my concerns and she was very professional and recommended I go see an alterations/tailor to get some professional advice, which I did and I believe we have found a solution. Thanks Jessica! Miss Teresa in this department, I still love the store but a little leery on some of their policies on custom made orders.