My Experience in the store was good. Everyone was helpful. Not sure how my address was input wrong. I checked it. Now I'm assuming it's corporate that I texted with from the website. Incompetent. Completely INCOMPETENT. Once I realized my address was incorrect I contacted them. I provided my address at minimum three times. Reordered and they still didn't provide UPS with the correct address. I had to call UPS and provide them with my address. The dumb incompetent customer service chat crew, did absolutely nothing but wasted my time. I will NEVER Purchase from this company again. Going back to Bare Necessities. They don't carry enough of my size in the store which is Bs to begin with. Then they can't copy an address correctly. They should carry equal amounts of bigger sizes. It straight bullshit that us women that wear E and up have to order off the site. That discrimination. Bra feels good. Haven't washed them to determine the quality. It was a sale so 7 bras @$220 isn't bad Wireless bras are not tru to size. Need to size up. So I have to take two back read more

There were 2 employees working at the time I walked in. I was totally ignored . One woman walked right by me and didn't even acknowledge me. Then both employees walked into the back room . I gave up waiting for help and left . Very poor service . I do not even want to leave one star read more

Super staff brand new store so helpful have whole new wardrobe. The store is awesome there's nothing like a brand new Lane Bryant. Top notch selections. Bought my swimming suits they had a great selection back in June. A great selection of clearance items too. I was shocked n ecstatic. read more

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On, August 4, 2023, I purchased two dresses and two tops. I had two separate transactions: one dress +one top...went to car...returned inside the store and purchased another dress and top. Both purchases were for my aunt living in a nursing home. I decided to return one dress and top on Monday, August 7, 2023. I HAD LOST BOTH RECEIPTS. The store associate could not find my phone number on the computer. It was probably entered incorrectly on Friday 8/04. The associate said that she remembered me from Friday, they absolutely could do nothing without a receipt. All the tags with the SKU number and sale price tag attached. I had paid 50% off the sale price. The store associate said that I had to call Customer Service. Customer Service said that they would follow up. On Tuesday, I called the Livonia store and the store manager, Crystal, said that the District Manager said that I would have to take the lowest price point from the computer. So if the item SKU number indicated $5.00 in the computer then I would be issued a gift for that amount. Please note that the employees stated that they could not use any info from the tags; such as the SKU number to complete any return. BUT NOW THE SKU NUMBER WILL BE USED IN THE STORE COMPUTER TO ACHIEVE A RETURN OF THE SAME DRESS. This purchase was between $50 - $59. A Livonia store associate stated that the store manager said maybe I stole these items. But, both associates recall my two separate purchases on the same day. Being able to used the SKU one day to give me the lowest price point is contradictory to using it now for the store manager's convenience. She accused me of over talking her. It feels like she is determined to create " any angry AA woman" scenario. The District Manager should have advised her to issue a gift card for my actual purchase price which is 50% of the sale price on the attached tags. The cheapest stores in this area will give you store credit without an actual receipt within 30 days of a return. This brick and mortar store is stated on the internet as filing for bankruptcy. I had intended to spend one credit right inside the Livonia store. But, if given a credit I will spend at the Southfield store. It seems like the Livonia manager is so sure of her store staying open that she doesn't have to create positive customer relations. I will never recommend going into this store for any purchase. This manager has made this purchase of less than 60 dollars a nightmare!! read more

One of the newest locations. It is a small store, but they offer a nice selection. I have grown away from LB because they no longer cater to my age group or taste. However you can catch some nice career clothing from Lane Bryant. I love the selection of trouser pants and suit jackets. Always use a coupon to say money because they are expensive. read more

I came in to do a return (two items), and went up to the counter where two employees were standing behind the counter. I was the only customer in the store. Not one even acknowledged me. I had to say "hello?" In order for them to say hi. We will not be coming back to this location. At other locations, staff is typically very great - welcoming, acknowledges you, asks how they can help etc however that was not the case here. There is another lane bryant not far from here, I'd suggest going a 9 miles further to that location. read more