If you're looking for a jeweler that truly puts the customer first, Lane Jewelers in Burlington, NC, is the place to go. Bob (the owner) and his team there are absolutely exceptional--providing a level of customer service that is second to none. From the moment you walk through the door, they become your friend. Before long, they will know you by name and make you feel like family. There's no pressure to overspend, no gimmicks--just fair, reasonable pricing and an honest approach that puts the customer before profit (they understand how to treat a customer and make them a long time friend, not just a here today-home tomorrow sorta thing). That's a rarity these days. Businesses like Lane Jewelers, with over 20 years of dedication to their craft and community, are few and far between. Their commitment to quality, fairness, and genuine hospitality makes them stand out in a somewhat (soon to new more) crowded market. I wouldn't take my business anywhere else, that's for sure. The hunt for the best deal/highest quality product, at every opportunity. If you want expert service, fair prices, and a team that actually cares, Lane Jewelers is the only place to go!! Highly recommend! read more

Lane Jewelers - Main sign, seen from the street - Jewelry Near Me - Burlington, North Carolina

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I have been going to Lane Jewelers for over 10 years and highly recommend their products and jewelry repair services. I see the "Ladies of Lane" about twice yearly for watch battery replacements. Bob Almond would be proud of the legacy he has left behind! Join me in continuing to support this now female-owned business. read more

Great service! I dropped my wife's wedding ring off to get it resized. They said "about 7-10 days." It was done in 4 days and a perfect fit! Thx Bob! read more

I stopped in last week to have my great-grandmother's engagement rings evaluated to know an estimate sale price. Bob was fantastic! Not only did they clean the rings for free, but he gave me a general idea what to sell the rings for as well as offered to test the diamonds. The customer service was top notch. I have a pair of rings belonging to my grandmother I need to have appraised for insurance, and I will definitely return there instead! Thanks again! read more

Lane Jewelers - They cleaned these beautifully! - Jewelry Near Me - Burlington, North Carolina

i think i was ripped off antique jewelry. Had watches from 1940s and pearls as well and garnet ring. I saw watches on line for like $3,000 each . But only got like $130 from them Be careful read more

I'm so angry, took a $10,000 diamond ring to Lane Jewelers, three week later, they tried to give me a ring in a Totally different color and one size too little. For almost three months, it's one excuse after another; we gave them the gemological report, but still the owner is asking us to take his word that the diamond he claims is ours, is ours; he also says diamonds have decreased in value since my husband purchased this one for me 18 years ago, then he stated manmade diamonds are just as valuable as natural ones. He told us today that he isn't willing to pay another gemologist to come into his store and appraise my diamond. If you have had problems like this at Lane Jewelers, please DM ME; if you know a lawyer who can handle this DM ME. I didn't want to post anything like this but after 3 months, I want my wedding ring. My daughters bridal shower is in a week, and my beautiful diamond is, Only God knows!!! read more

Great service! My daughter brought a small ring in because a stone had fallen out. I suspected it was made by her great grandfather for his wife, using costume jewelry supplies as was his hobby. The "stones" were the color of birth stones for their children. Yes the ring was "fake" but they took the time to clean it and replaced the lost pink gem because they recognized it had sentimental value for my daughter. read more

I am very unhappy how the owner did business, He lost my marquise diamond ring or sold it. . Offered to replace it with what he had, After trying to tell me I had picked it up, In the same breath said Well it is here somewhere. This went on for 10 months, excuse after excuse. I told him I would except another ring IF he would give me appraisal on it, If it appraised at the amount my ring was , I would expect it So I took the ring to have it appraised, It did not come back near the the same price. I contacted the Attorney General office. They asked him about it and because I signed a paper saying I got a ring to go get it apprasied . They believed him. He lied . It was not My ring. He said it was. I would advise everyone not to do business with this company. read more

My husband bought me a pair of earrings for Christmas from the "Gates of Charleston" Collection. Though pretty and unique they did not dangle and got stuck in the setting so I wanted to return them, and they were a bit more $$$ than I usually like to spend on earrings. When my husband bought them, he was told by the sales lady that they could be returned. What she failed to tell him is that they can be returned for store credit only. After much searching I did find 2 pairs of silver earrings, and since they did not add up to what the original earring cost, I was given a gift card for the balance. Service was really slow, we had to wait about 30 minutes for the earrings to be cleaned. There were quite a few other customers in the store getting watch batteries or watch repairs so I think this would be a good place to go for that sort of thing. I got a weird vibe from the sales person who made a rude comment to me when I told her I seem to be losing my earrings frequently lately. I will not return. My husband might, since he often needs his watch band repaired or battery replaced. read more

I have been in this store a few times for 2 separate repairs. The owner was very professional and courteous. He repaired one item same day while I looked around. I will be bringing all jewellery here from now on. read more

I took my bracelet there to get fixed. The girl did not tell me a estimate price on how much the repair would be. Went to pick it up and he charged me $30 plus tax to fix my bracelet. I will NEVER go back! read more

I was excited to finally find a wedding ring for my fiancee at a competitive price. The sales rep agreed to hold the ring until the weekend. He took my information, removed the ring from the case and put it in a small manilla envelope. I was appalled when I returned 3 days later to make my purchase and they "couldn't find the ring"! They searched the display case, the vault, and wherever else they thought it might be, but still no ring. The jeweler swore up and down that it would" turn up" and took my information again and claimed he would call me as soon as they found it. Needless to say, I've yet to receive a call. Even after leaving a message on their answering machine 1 week later, I still haven't received call. The way the jeweler handled the situation was very unprofessional in that they failed to communicate with me what happened to the ring. I believe one of two scenarios happened: 1) they lost the ring (which is hard to believe...there is such a thing as taking inventory and accounting for expensive items like diamonds and gold). If this is so, it speaks to their sloppiness, or # 2) they sold the ring and instead of telling me the truth they lied and said they couldn't find it and if this is the case it shows that they are dishonest and can't be trusted!. read more

I had a great experience at Lane Jewelers. I was in need of a gift for my girfriend and stopped by their store. I wanted something special not like all the jewelry you see others with. The owner showed me several items and I settled on a eunique looking diamond bracelet, it is beautiful. I was very happy with the price and the service was great. They had, in my opinion, the best selection of jewelry I have seen. Yes, I will shop there again because I was treated fairly and they were very friendly. read more

I have had two rings, one gold and one silver, sized here. Great job, fast service, very reasonable pricing. Also, the new owner, Bob, was nice enough to give me an appraisal on a necklace I was planning to sell on line. He supports the local arts community and mentors aspiring Jewelers. I recommend him every chance I get! read more