The best water filtration and bottled water service in the area! I love that it is a local business…read moreand they are so friendly! I've recommended them to a few friends and they've noticed such a difference since drinking their water. So easy and simple to set up in your house and can do it within the week of testing your water!!!

From the owner: Since 1974, Aquafine Water Filtration has proudly served the West Michigan lakeshore with trusted…read morewater treatment solutions for homes and businesses. Whether you're looking to improve your water quality, eliminate hard water, or enjoy cleaner, better-tasting drinking water, our experienced team is here to help. Call us today at 616-392-7843 to schedule a free water evaluation or learn more about the right water filtration system for your home or business. Our Services Include: - Water Softener Sales, Installation & Service - Reverse Osmosis Drinking Water Systems - Whole-Home Water Filtration Systems Iron, Hardness & Problem Water Treatment Solutions - City Water Refiners & Chlorine reduction systems - Commercial Water Treatment Systems - Water Testing & Water Quality Evaluations - 5 Gallon Purified Bottled Water Delivery - Self-Serve 1-Gallon Water Refills - Dura-Cube® Water Softener Salt

Good to know they don't need my business. Made an appointment a week ago for them to cancel an hour…read morebefore they're supposed to show up I took a half a day off work. I'll just make sure to tell everybody I know go somewhere else.

Awesome service, they call before your delivery to make sure your home. I like that you get a…read moredeposit return for your jugs as well. Great tasting water.

This company was good with getting us set up with a water softener for our home. Got us scheduled,…read morecame out and got things installed, the unit has worked fine ever since. The problem seems to arise when you have an issue and need them to be responsive! We are renting the unit - this is an intentional choice and comes from prior experience - we know our water is very hard and needs attending to. We chose to rent knowing that if we had problems with the unit a timely service call was only a phone call away... WRONG! I contacted this company for a service call - the first one we have needed so far - the lady on the phone assured me that they want to get to me as soon as possible! I called on Thursday and she said she wanted to try to get them out before the weekend so we didn't go without water softening all weekend. She tells me they will get back to me that same day about an appt. They do call me later that day but cannot see me until Monday. She felt badly that I would need to wait the few days but that was the soonest they had. I felt like this was very reasonable and made the necessary changes for the Monday appt to work with our schedule! My husband came home from work early to accommodate this need to have a service call during his business hours. We waited the entire 2 hour window that they give for their calls and no one shows up. I called to find out that the service call was actually scheduled for A Monday... but that Monday was another 2 weeks out!!! They told me I had the appt all wrong. How did I do this when they were so concerned about me making it through ONE weekend without soft water - now I had to wait 2.5 WEEKS! I have had to make NUMEROUS phone calls about this situation - each time I am told I will get a call back to get things situated but that call never comes. I am the one who has to reach out. The person on the phone can never answer the questions, they have to contact a different department, for instance, scheduling or service - which in theory is fine, except that they do not call you back. I believe this company has decent products - their softener has been nice for us - however, when you need service they are extremely lacking! Whether that is in customer service in general or the ability to get to their units in a timely fashion to get it serviced, it's been frustrating and undependable! Our unit completely malfunctioned and was running for 24 hours straight, burning up our well pump. Meanwhile we are dealing with terrible ramifications of now untreated water as we wait for service. This extended wait time is costing us as the hard water is damaging our laundry, surfaces, plumbing, etc... Just beware: servicing does not appear to be their speciality and takes at least 2+ weeks to accommodate established customers.

I've had this company install a water system for me twice now (should've learned after the first…read moretime). House #1: The water wasn't terrible, but it had an odor and a slight yellow tint. They recommended the $5,000 Kinetico CP Series system, so I went with it. I was told it would last 5 years with minimal maintenance--just adding salt and changing a filter every few months. When they installed the system, they ignored my request to use the basement slider and instead brought the equipment down the stairs, leaving rubber marks from the cart tires all over the steps. About 18 months later, the water quality declined again. When I called them out, they said the tank's media bedding had gone bad and needed to be replaced--for another $1,200. They blamed the water quality, saying if it were better, the system would've lasted as promised. (they only charged me 1 service fee though even though they stopped out twice) House #2: I (regretfully) went with the same Kinetico CP Series, though I was told it was slightly different this time. Apparently, the previous salesperson had been fired for making false promises and selling customers unnecessary equipment--a red flag I wish I had known sooner. I will say the new sales rep seemed honest and helpful. The system has now been installed for exactly 3 months. The salt level is fine, and the filters are clean. Despite this, the system suddenly stopped working. The water here is very hard and yellow, and it stains everything--so I called immediately to avoid further damage. They told me they couldn't send a technician for at least 4 weeks. Four weeks to address a failed water system in a home with extremely hard water is unacceptable. The technician who called me told me to bypass the system they installed, hoping that might help with the yellow water and staining. I'm no expert in water systems, but I do know one thing--if bypassing the system was the solution, I wouldn't have spent thousands of dollars on it in the first place. I bought the system to eliminate the yellowing, so how does turning it off make any sense?!? I strongly do not recommend this company. Poor product longevity and terrible support turnaround. Buyer beware.

Contacted Ottagan plumbing to do a mandated back flow test. The test failed and they said I needed…read moreto replace my complete back flow assembly. Total price including re-testing was just over $900.00. When I requested clarification of why the complete housing had to be replaced the service tech and the person I contacted at Ottagan said that the housing's do wear out. It didn't seem right so I contacted Macatawa Plumbing. The service tech came out replaced a small plastic part and saved me over $720.00, including the retesting of the backflow device.

Quality service. Done right the first time. Service kept me…read moreapprised of progress and discussed questions he had while he was here. Much appreciated. All good.

Very professional and no high pressure sales. Good honest service and great crew! Would recommend…read moreto everyone. Our water is perfect now.

Chad is the real deal. So knowledgeable! Wow! We are highly satisfied with the service,…read moreprofessionalism and cannot recommend this company enough.

Scott and his team are great! I love having the option for ice cold water and instant hot water all…read morein one unit. Great price and no more lugging around 5 gallon jugs to refill. Definitely some high quality H2O!

This company has been the worst company I have ever dealt with. I canceled their water service in…read moreNovember 2025. They are still billing us and have never came and picked up their equipment. I have called numerous times with NO call back. They must be out of business or just a poor business.

Maybe this place is fine from the perspective of a trailer park owner... but from the perspective…read moreof the people using the water they are not good. Since having them in our park for 6 months, the quality of the water has not improved, we continue to have shut offs for maint. And what use to be free is now averaging $40+ a month with a $14 fee even if you use no water. Their website is set up to charge you more fees for payments. What should be a convenience to them cost the customer extra money in some cases as much as 25% to use a credit card. Also, they have no set up for auto pay. It is very easy see that their focus is not on customer service as the install of the of meters, damaged 10% of all the trailers in the park, by ripping skirting off and then re-installing with screws that are not meant for outside and not the same color. If you are a an owner, consider other options then using these folks as your tenants will be getting annoyed and no value added.

From the owner: B&B Water/Wastewater Consultants, Inc. offers a wide variety of water and wastewater services. Our…read morequalified staff can handle almost any water management project. We are dedicated to the Michigan communities we serve and work closely with the DEQ to provide safe water and wastewater distribution, collection, and water treatment. All of B&B Water's operators are Michigan certified water operators and/or certified wastewater operators. Over the years our contracts have been of various size, but the same quality work regardless of size continues to be given to all customers. If you're looking for a company to coordinate construction or repairs, B&B Water can locate approved and insured contractors to meet your needs. Whether you need pump repairs, sewer pump repairs, lab water testing, DEQ water testing, or other Michigan water solutions, B&B Water/Wastewater Consultants has you covered. Our Michigan certified water operators are here for the communities we serve. With water industry regulations changing often, we constantly stay up to date with our licensing and certifications in both of the water and wastewater treatment & disposal. Our company is limited only by its imagination in our field. B&B Water/Wastewater Consultants, Inc is a full service company to owners of public water and wastewater systems.