1. Lane Whitney L MD

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    Charlotte, NC

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    Lane Whitney L MD

    5.0 (1 review)

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    9 years ago

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    Carolina Skin Surgery Center

    Carolina Skin Surgery Center

    5.0(7 reviews)
    10.8 miElizabeth

    Marc Carruth, MD I…read morewant to thank you and your staff for playing a very significant role in my healthcare. Beginning with the scheduling by Chiffon Moseley and wrapping-up with the wound management by the nursing staff, I am happy to be a patient professionally cared for by your team. Of particular note is the welcome by Sandy on arrival to the practice. She has such an easy sincere manner that puts me at ease - along with my wife who usually accompanies me. Too, Kristen Bush, PA explains every step of the procedures exceptionally well, and make no mistake - she is the "Queen of Sutures," assisting you with managing to leave only minor evidence that a surgery has taken place. I have confidence in your care, as well as your entire staff. Thank you for being there for me.

    My Wife and I are very pleased with them because they are very friendly from the minute you walk in…read morethe door until you leave. We had been going to a different group and I had to go for a follow up on some skin cancer that I had removed and I mentioned that I had another place for him to just look at real quick and he said that I would need to make an appointment and come back. I decided that I probably should find somebody else that really cared about their patient . If he would have looked at it and then said that since I was there for a follow up appointment and there was no charge for it and if he needed to do anything to the place I was wanting to be looked at it would have been better to me because he had said that the place he biopsied probably wasn't anything and he was 98% sure that it wasn't and less than a week later I got a call that it was cancer on the first place so that should have been a sign but I am VERY PLEASED with the Doctor and the entire staff at this office

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    Carolina Skin Surgery Center
    Carolina Skin Surgery Center
    Carolina Skin Surgery Center

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    Charlotte Skin & Laser

    Charlotte Skin & Laser

    3.5(87 reviews)
    10.8 miElizabeth
    $$$

    I am extremely disappointed with my experience. Before committing to laser hair removal, I…read morespecifically discussed my concerns as an African-American woman with coarse, dark hair. I was assured that my skin tone, hair texture, and ethnicity would not be an issue and was even told that my dark hair should respond well to the treatment. After completing six sessions, I saw little to no noticeable reduction in hair growth. Throughout the process, it became increasingly apparent that treating women with my skin tone and hair type was not something this business had significant experience with. Despite following the recommended treatment plan and attending multiple appointments, I did not receive the results I was promised. Because I was not seeing any improvement, I canceled my final two appointments. When I called, the receptionist apologized and stated that a manager would contact me. The manager did reach out, apologized for my experience, and told me she would speak with the laser technician to review my progress and treatment history. Unfortunately, after that conversation, I never heard back. There was no follow-up, no explanation, no concern for the lack of results, and no effort to address my experience. What disappointed me most was not only the lack of results, but the lack of customer care. Once my concerns were raised, communication completely stopped. It left me feeling as though the focus was on collecting payments rather than ensuring clients achieve successful outcomes. Based on my personal experience, I would encourage women of color, particularly African-American women with coarse hair, to thoroughly research a provider's experience treating diverse skin tones and hair types before committing to a treatment package. My concerns were not taken seriously, my results were nonexistent, and my attempts to seek answers were ultimately ignored.

    Not a positive experience. Had a consultation and made it very clear what my goals were…read more Ultimately decided on a $2300 one-time laser treatment vs 3 shorter less expensive treatments. Took a few days off work to recover. Treatment was very painful and felt as if staff was annoyed that I was uncomfortable and could not relax. Two months later booked a follow up as I saw ZERO results. Dr Rosten actually agreed and suggested I do additional treatments at additional costs and time off work. When I mentioned that it was getting pricey, she shrugged and said it does cost a lot to look good. Will be seeking out more compassionate med spa or just stick with my wrinkles!

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    Charlotte Skin & Laser
    Charlotte Skin & Laser
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    Lane Whitney L MD - dermatology - Updated September 2026

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