Dr. Petty and his staff were amazing during a very difficult time having to let my cat Tank go. The…read morecare and comfort they provided was truly appreciated. Tank was 20 years old. Dr Petty and his team treated Tank as their very own cat. Thank you Dr Petty and staff.

Front desk staff were not welcoming when I arrived to see how I liked environment after my…read moreveterinarian retired

This is my second review because now I am rating the staff, and it doesn't get better than these…read morefolks. Without exception, every single person in that office showed absolute professionalism and unfailing kindness in our interactions. I can sense when someone is isn't being real and the one thing that really surprised me is how these women are truly compassionate. When the doctor had to tell me that my girl had late stage lymphoma, she instinctively knew how difficult it would be for me and she adapted herself flawlessly. Every member of the staff is just like that. They have my utmost respect, admiration and loyalty. Today, I picked up my girl's ashes. Yet again, I was just blown away by everything they did. I was a manager in customer service for many years, so I know good service. St Charles Animal Hospital is, hands down, the most exceptional and extraordinary enterprise I have ever dealt with in almost 60 years. I've never said anything like that before - and keep in mind, this transaction ended with my dog getting cancer and then euthanized. And they still brought me to this frame of mind. Thank you, SCAN, for everything you did in a truly traumatic time in my life. I won't ever forget it.

I bought my dog in to the office from East Alton, MO for…read moreear infection and running eyes. I used to live in STL and used this office many times. Last visit my dog was treated and the bill was $156 which seemed reasonable with one exception the dog didn't get well. I called and told them the dogs eyes were still running could you write a script for more eye drops. I was told to bring the dog back in because maybe the diagnosis wasn't completely right. Asked if the office call would be free. She was shocked. She said they started with the least medicine to see if it worked. I didn't take my dog over there to be a science project I took him there to get him well, they failed but I'm supposed pay them more money. Have found a new vet that's understands the concept of getting the dog well 1st time out.

Been going for 38 years Friendly and Greeted at the door…read more Appointment is prompt Reasonably priced

Receptionist was very rude and condescending. Took zero interest in listening to my concerns or…read moreanswering any questions. Every question I asked she responded snarky as if she was above me and I was stupid for even asking. When I tried explaining that we have a very nervous dog her only response was, "Well you better bring someone who can manage him." Offered no help to try and solve the best way for him to be seen, such as meeting in parking lot. Just dismissed the entire thing and acted like my dog was not important enough to be seen because it he didn't fit in their "easy" category. Very disappointed that when we need our pets seen due to an unexpected situation this was how they response. Will not go back no matter how good the doctor is. First impressions speak volumes to me!!!!

You will never convince me that there is a better veterinarian or for that matter a better person…read morethan Dr. Chip. She consistently goes above and beyond in her care for animals. The care she has shown to my dogs to me & my friends' pets never ceases to amaze me. My dogs are both healthy & happy due in large part to the care & support that they receive from Dr. Chip. In fact, everyone that works in this office is wonderful from both doctors to all of the staff. You can tell they truly care and it's such a comfort, especially when you're dealing with something that's difficult. Hats off & my utmost respect for this practice & everyone who works there!! Thank you, thank you, thank you!! You are sooo appreciated!!

Dr Chip is the Best Vet ever!! The staff is so kind and caring - so much love in this office.read more

This office is everything that I need with a veterinarian office. Reception and every working part…read more They care about my dog. The vet Dr Brenna is smart and has taken care of my dog when I needed help the most . I have nothing bad to about this company./practice. Every level is awesome. Thank you gentle doctor animal hospital. I was new to St. Louis my dog had a serious condition called occipital cellulitis. They were able to see her even though she wasn't a patient there. This is a serious condition. Today my girl was suffering from extreme pain and they were wonderful ! I'm not sure how these kind people get a bad review.. they've been reliable healthcare professionals who have cared for my dogs for 4 years. I have nothing bad to say about them. Take that for what it's worth. As a healthcare professional for 35 years myself I think I'm a good judge of competence when it comes to healthcare . The price is reasonable and because they love my dogs this place is great if someone Has an emergency I highly recommend this office! These people are wonderful on every level! My family is indebted to you! Just don't be rude to anyone who is helping you it won't help you or your pet.

Been coming to Gentle doctor for over 20 years that = 10 cats (overtime). We generally see Dr…read moreJulie and she is amazing. The entire front staff, receptionist and Vet techs are superb. They recently updated the entire vet center and it is very warm and welcoming. because of age we have had to put 6 cats down. The caring, compassion and kindness shown during these difficult times is remarkable. We truly feel every option was tried before we made our difficult decision. Our cats and our feelings were treated with respect and we were listened to. They now see our 4 new babies, (1 special needs). Love & Trust them!

We took our Cockapoo, Oliver, for his first set of annual shots. He's a bit behind schedule because…read moreof his struggles with bacteria as a puppy. Now he's a whopping 36 pounds, quite big for a cockapoo. Healthy and happy, sweet as can be. Pandemic procedures: They now have numbered parking spots. Call when you arrive. A tech will come and get your animal. If you want to come in with your pet, you may. They ask that you wear masks, but it's not required. Their staff is all masked and gloved. We went in because we always learn from our vet. She has a lot of good tips about dog behavior, and that personal interaction is valuable to us. Dr. Brister was great with Oliver, coming down to his level to ease his initial anxiety with her. She was gentle and caring with him. He didn't even flinch when he got his two shots. Consistently good care is the reason we love this place. All the vets are skilled, knowledgeable, and caring. The support staff work well together and communicate well with the doctors. There are places closer to home, but it's worth going a bit farther knowing we're getting quality care every time we need it.

I've been pleased with their services during prior visits but was less pleased with care provided…read morein September. Both my boyfriend and I each brought in a cat. His cat had a possible upper respiratory infection and an oozing wound on shoulder. The wound had matted fur covering the would from the drainage. The vet did not even clip the hair to look at or clean the wound. She gave the cat an antibiotic shot and said maybe that would take care of both issues. The wound is no better, still matted and oozing. I suppose they would charge another $70 plus now to do what should have been done during that visit. The second cat received a bottle of eye drops that they charged $75 for, the drops are over the counter and I could have purchased them for $30 from Chewy! Will be looking around for a new vet.

I took my cat for the first time today for a wellness exam to see if she needed any vaccinations…read moreand I was so impressed. The staff were so friendly and sweet. The Vet himself was just as sweet and gentle with my pet and I'm so grateful. She came home and fell asleep. There were also very bad storms today and they answered the phones extremely quickly when I called to make sure they were still open. I have nothing but good things to say! :)

Great value and thorough evaluation. The vet (who is very tall) answered all of our questions and…read morewas able to provide insightful recommendations. The examination room was clean and stocked for our pet to have a comfortable time. Would recommend. In and out swiftly.

Dr. Mike is the BEST! Moved from St. Charles years ago, and only wish I could have brought him with…read moreme. I have since been through several vets, and have never found anyone in his league. Myself, and my dogs were lucky to have found him...only wish we still had him!