You expect that a funeral home will gently walk you through the process
of dealing with the death of a loved one. I can't review this without anyone that reads it thinking we are crazy. They discouraged a meeting saying it was a prepaid funeral and my mother had almost everything decided. I gladly agreed to text messages vs calls however she sent hundreds of texts at any time of day. Never did we just go through a list of things that needed to be done or chosen instead it was random text messages with nothing remotely professional. They were misspelled, lacking punctuation to the point where I didn't know what half of them meant. This is a funeral home not a friend. I am also still questioning what prepaid means because it seems it's just whatever was in the cd is deducted from the final cost. I have not heard that my mother chose music even though they tried to charge for church music when they weren't going to the church. We have to transport our own flowers and there is no electronic picture option even though she acknowledged most offer it. They left out the picture of my mother in the obit because she didn't bother to open the attachment. She spoke with us with a smirk the whole time we tried to express our frustration. I just can't imagine a worse experience, let alone when you're trying to grieve in peace. read more
