Replaced carpeting with LVT & new carpeting on stairway excellent service. Would highly recommend…read morethis company

OMG! What a surprisingly wonderful experience I had with this company. I had a small bathroom…read moretiling job that I needed done, with quality workmanship and without getting gauged. Of course, I started with the big box stores to nail down what would be a ridiculous price. Coming up short on so many other potential contractors, I mistakenly searched the web using this company's name--thinking it was another that I had been in contact with. I was impressed by CNY Flooring's online customer photos and testimonials, and afterward the willingness of the owner to arrange a free estimate, then finally and most of all the excellent pricing. I purchased my own tile elsewhere, and used CNY Flooring for the installation only. The owner Sid and his assistant did such awesome work and clean-up after that I'm now considering having more flooring work where I hadn't even thought of it before. I will provide an update and photos when the last piece is installed. But, I can tell you already that if you're looking for quality, timeliness, professionalism, and reasonable pricing, look no further. CNY Flooring is one of the best that I've encountered in 20 years here in Syracuse, and more than a half dozen tile flooring contractors in my home over the years. Can't say enough wonderful things about them. Read less

May 2, 2024 I want to thank and recognize Oneida Carpet…read morefor their excellent customer service. I have had the pleasure of working with Oneida Carpet a number of times so when I moved and my fiancé Mark & I decided to remodel our kitchen I went to Oneida Carpet for flooring. Tara took the time to help me choose a luxury vinyl tile to compliment the colors of the new kitchen cabinets we were having installed. She also took the time to come to the house and measure the kitchen area to ensure the right amount of flooring was ordered. Due to timing issues I purchased the flooring from Oneida Carpet and my contractor installed it. However, soon afterwards we noticed some of the vinyl tiles started to make snapping & popping noises when walked on. I called and talked to Tara about it. Within a few days Scott came to the house to check the floor. He found some of the tiles had broken where they interlock and would need to be replaced. So I set up for Oneida Carpet to return to correct the flooring. Scott removed the floor, inspected each tile for defects, corrected the floor where it needed to be leveled more and reinstalled the new flooring. It took him 2 days to correct and reinstall it. Once it was done I was only charged for the additional flooring material and supplies needed, they waived the cost of labor & installation. The floor looked so nice until once again it started to sound like we were walking on "Rice Krispies' snap, crackle, and pop. Scott came back out again to check the floor and found the locking mechanism failed on many of the tiles and where defective. Knowing this time the floor was installed correctly Oneida Carpet contacted the flooring manufacturer since it should have been under warranty. After multiple calls placed by Oneida Carpet to both their company sales rep and the flooring manufacturer, the manufacturer stated the problem was not covered. To say the least the response of the flooring manufacturer was unprofessional and discouraging. At this point Oneida Carpet chose to do what few businesses do today. They made the decision to honor the guarantee the flooring manufacturer wouldn't. Scott & Tara told us to come into the store and chose a new luxury vinyl floor and they would replace the cost of the new flooring. Today after many headaches we have a new kitchen floor that is completely quite when we walk on it and it looks beautiful. Oneida Carpet has chosen to no longer carry product by that flooring manufacturer. They do carry many brands that stand by their guarantee, just like they do. Thank you Judy Witchley & Mark Zieman

Oneida Carpets, put a new carpet in my elderly mothers apartment in Canastota..she was so worried…read moreabout how they would do it, with all the furniture in there..she talked about getting a uhaul for the day, she didn't want her things outside if it rained..no matter how much I tried to reassure her that my brother would come by and handle it, she was worried.. Well my brother didn't show up.. The workman handled everything himself...my mother was so impressed by his patience and hard work, she couldn't stop praising him.. She couldn't read the workman's writing, so we don't know his name, but thank you, thank you , thank you, for being patient and getting the job done.. I live out of state and it's nice to know there are good people out there doing great things !!

From scheduling our estimate to the day the job was finished the communication was amazing. Even…read moremore amazing - my floors. They are absolutely gorgeous From my first call to get an estimate scheduled to the very last check in when the floors were completed they were professional and responsive. They arrived to start my floors when they said they would. The dust was kept to a minimum and my floors are gorgeous. Highly recommend!

I hired this company to refinish the hardwood floors in my home, which are approximately 100 years…read moreold. Justin initially assured me that this would not be a problem. Unfortunately, my overall experience fell short of professional expectations. Initial Concerns On the first day, the owner arrived with an employee to begin work. After briefly applying wood filler for a few minutes, the owner informed me he had to leave. Before departing, he stuck out his hand without saying anything. I shook it which he didn't expect. he then told me he needed the cash. This rubbed me the wrong way. The remaining employee then attempted to connect equipment by pulling wires from two 20-amp breakers without using proper tools, despite my offer to check for a higher-amp breaker. This lack of care and preparation was concerning but I allowed work to proceed. Workmanship and Preparation No thorough inspection of the floor was conducted prior to sanding. Protruding nails were not set, and the floor was not vacuumed or swept before sanding began. When I raised the issue of nail setting, the worker dismissed the concern, stating "it'll be fine." The edging crew that arrived two days later displayed highly unprofessional behavior. One worker shouted profanities loud enough to be heard throughout the neighborhood. Their work caused significant collateral damage, including scuffs and gouges on freshly painted drywall, dents in metal corner beads, a 4-inch hole in the wall, and numerous dirty handprints. Finish Quality While the floors initially looked good before staining and polyurethane, the final product was unsatisfactory. There appeared to be little or no vacuuming between coats, resulting in debris embedded in the finish. When I raised concerns, this was blamed on the lack of heat in the house--though this explanation did not account for the poor preparation and cleanliness. Additionally, the sanding work left extensive waviness throughout the floors, significantly diminishing the overall appearance. Resolution The owner acknowledged the large hole in the drywall and offered $100 off the total price. While appreciated, this did not address the broader issues with quality and professionalism. Areas for Improvement This company needs to significantly improve in the following areas: * Professionalism and communication with clients * Attention to detail and proper preparation before sanding * Care to prevent damage to walls, trim, and other surfaces * Improved sanding technique to avoid floor waviness * Thorough cleaning between stain and polyurethane applications Final Impression Justin was courteous, but based on my experience, I cannot recommend this company without significant improvements to its professionalism, workmanship, and quality control.

I will be coming back to this place when I need new flooring the professionalism and friendly…read morepeople make them wonderful to work with my floors look amazing my carpets are beautiful I don't think much else needs to be said if you need floors come here they will take care of you

We are very happy with the quality of the product and the installation. We had carpeting, vinyl…read moreflooring, and tile in our basement and stairs. They look great and the transitions are perfect. Appreciate the great service throughout this process. Thanks

My dining room table was destroyed by painters with sand paint and also sustained a chunck of wood…read moreoff the end. The huge chip off the end, you would never know it was ever there. The stain was matched beautifully. Kevin is amazing to work with and he followed up with me throughout the process. He told me it was the hardest table he ever worked on and it looks like new. I highly recommend! Price was fair as well.

I have four Hitchcock cherry dining chairs (about 50 years old) that needed some TLC. I usually do…read moremy own refinishing but thought this was a job for a pro. Lucky me to find Oliver! I picked up my chairs today and they could not look better - he did an awesome job - I highly recommend his services.

*update* in response to the reply that they don't do installs.....the picture on the website shows…read morean install. That would make it false advertising. * end of update I'm not pleased with their handling of my project. The website shows pictures of a fence install. I contacted them to set up a quote and received two text messages. First to contact them to dis uss and then today telling me they don't handle fence installs. WTH?!?! They instead referred me to someone else. I'm not pleased that this was handled this way. I doubt very much that I'll ever use them given they can't even handle normal business communication properly.

Very unprofessional business operation leaving employees on job site with no mode of transportation…read moreto and from the job site on a construction site with injury potential . The owner googling how to do the job while on the job and then not doing the job correctly. Then having a subcontractor repair mistakes on the job site for free . Leaving upset customers with incomplete jobs with no schedule to complete it

Seth's team was wonderful to work with, very considerate and helpful in making the project work for…read moremy elderly mother. They did a great job and the cost was very reasonable. The house looks great!

Seth paints just finished painting my house and it just made it look 100% better! The crew that…read morecame was a nice and sweet couple, that worked through crazy weather patterns of upstate NY! They finished the job and it's absolutely gorgeous! I am planning on getting them back for some inside painting and handy man things! Price is very reasonable and crew very reliable!Thanks again Seth!

Complete remodel of our family room, including removing paneling and installing sheet rock, ceiling…read morerepair, new insulation, new trim, replacement of sliding door and ceiling fan. Ceiling and walls painted. Also removed an in wall a/c in a bedroom and repaired wall and siding. Everything went very well. The crew showed up on time and got to work. They discovered a couple issues once things were torn out; these were addressed at minimal additional cost. The family room looks great and the repaired wall in the bedroom looks like there was never anything there, inside and out. We're very happy with the work and won't hesitate to call Brian again.

Hired Brian to install new tub and surround which was owner supplied and a new window which he…read moresupplied. Being the only bath in the house work had to be completed and usable in one day. Is completed in the same day but was discovered afterwards that the surround was was installed wrong so had to be reordered and first one had to be torn out and reorder installed at his expense. New bath faucet internals also had to be replaced (at owners expense) because when soldering in place he got the fixture to hot and ruined the parts so faucet leaked from day one. Also a few years later when installing new siding discovered instead of ordering correct window the window that was installed was a "replacement" window meant to go in an old window frame but was installed in a wood frame opening with a horrible caulk and trim job on the outside which allowed the window drain holes to leak water into the wall of the house for years. The wall had to be torn apart and rebuilt from the water and subsequent insect damage. Worst contractor I have ever dealt with.