I hired this company to refinish the hardwood floors in my home, which are approximately 100 years…read moreold. Justin initially assured me that this would not be a problem. Unfortunately, my overall experience fell short of professional expectations. Initial Concerns On the first day, the owner arrived with an employee to begin work. After briefly applying wood filler for a few minutes, the owner informed me he had to leave. Before departing, he stuck out his hand without saying anything. I shook it which he didn't expect. he then told me he needed the cash. This rubbed me the wrong way. The remaining employee then attempted to connect equipment by pulling wires from two 20-amp breakers without using proper tools, despite my offer to check for a higher-amp breaker. This lack of care and preparation was concerning but I allowed work to proceed. Workmanship and Preparation No thorough inspection of the floor was conducted prior to sanding. Protruding nails were not set, and the floor was not vacuumed or swept before sanding began. When I raised the issue of nail setting, the worker dismissed the concern, stating "it'll be fine." The edging crew that arrived two days later displayed highly unprofessional behavior. One worker shouted profanities loud enough to be heard throughout the neighborhood. Their work caused significant collateral damage, including scuffs and gouges on freshly painted drywall, dents in metal corner beads, a 4-inch hole in the wall, and numerous dirty handprints. Finish Quality While the floors initially looked good before staining and polyurethane, the final product was unsatisfactory. There appeared to be little or no vacuuming between coats, resulting in debris embedded in the finish. When I raised concerns, this was blamed on the lack of heat in the house--though this explanation did not account for the poor preparation and cleanliness. Additionally, the sanding work left extensive waviness throughout the floors, significantly diminishing the overall appearance. Resolution The owner acknowledged the large hole in the drywall and offered $100 off the total price. While appreciated, this did not address the broader issues with quality and professionalism. Areas for Improvement This company needs to significantly improve in the following areas: * Professionalism and communication with clients * Attention to detail and proper preparation before sanding * Care to prevent damage to walls, trim, and other surfaces * Improved sanding technique to avoid floor waviness * Thorough cleaning between stain and polyurethane applications Final Impression Justin was courteous, but based on my experience, I cannot recommend this company without significant improvements to its professionalism, workmanship, and quality control.

Just had our second project inside of a year completed and they did an amazing job again-- always…read morecame at time they said they would ; trustworthy honest all the workers were professional and very detail oriented and great price for refinishing first floor and for installing new hardwoods in our entire upstair and replacing our staircase absolutely highly recommend them to anyone needing this work They even took care of our dog while we had to be out of the house

I appreciate how patient and helpful the employees here have been on both occasions when I needed…read moreto pick out flooring for my house. It took quite a bit of time for me to wrap my head around the different types of wood flooring options and understand which would be most suited for my home, and I had a hard time making up my mind. It is an overwhelming responsibility to be faced with, and I did not at any point feel like I was annoying the guys who helped me, even though I was sort of going around in circles at times and had to ask them to re-explain some things until I got it. I would recommend this store. They have a really nice selection and have been very helpful to me.

Hired them for a new hardwood floor install in one room and refinish of 4 additional rooms. The new…read moreflooring matched perfectly. Everyone was helpful and professional. Cleaned up after and we're always on time. Definitely would recommend and use again in the future!

True craftsman. Helpful and skilled at a variety of repairs / restorations. No job too big or…read moretoo small. Convenient location.

We had a dining room buffet/credenza that was made in the 18oo's that had beautiful bones, but had…read moreaged. The veneer was missing along most of the edges, etc. They were very knowledgeable about the piece and did the most amazing job bringing it back to life! It is now a stunning piece that we are very proud of.

Mike refinished the floor in one of our bedrooms. I was stunned at how beautifully it turned out…read more Now I want to do other rooms. I'm so pleased with his work. He showed up when he said he would, with his mask on, and cleaned up each day when he was done. I highly recommend him if you're considering getting your floors refinished.

I am a returning customer who is extremely satisfied each time. I have rental units and this owner…read moreoperated individual guarantee's customer satisfaction. Thank you Phil Massara for yet another outstanding service.

Another great job from this company , I Have done business with this company for a while I have…read moresome tubs that are 10 years plus and still look great. professional with integrity , Owner operated , price is always perfect.

Fantastic job!!! My tub had lost its shine and had turned a yellowish color. My tub looks brand…read morenew again! I highly recommend Ed; I give him a 5 recommendation!

I purchased a new house and I needed to replace all of the worn carpet filled with cat urine. What…read moreI didn't realize is that some of the hardwood floors underneath were damaged, warped, and had the same odor. Retailer Flooring Solutions was able to save the undamaged floor, replace damaged sections, and sand and stain them making them look brand new. Excellent service, quality, timeliness and very budget friendly. I would highly recommend.

From the owner: If you're in search of a dependable, reputable, and highly-efficient national flooring contractor…read moreto handle your projects, you've landed at the perfect destination. Our expertise extends to both residential and commercial flooring services. With well over a decade of experience and a team that boasts full certification, we excel in providing a wide array of flooring services. From hardwood to vinyl, tile to carpet, ceramic, and more, we've got your floors covered. Trusted by your favorite brands like Walmart, Dicks Sporting Goods, JCPenny, Kohls, Barnes & Noble, and more. Our crews travel to 48 continental states to perform program work, remodels, floor replacements, floor refinishing and emergency repairs. Our trained technicians work around your schedule for added convenience. Our commercial grade demolition equipment and availability to work overnight hours, expedites the process with a satisfaction guaranteed.