It's an ok hotel. Staff was very nice at check in. The…read morehotel is close to I-10. There is still a lot of damage from hurricane Ida visible in the city. Lots of blue tarps, destroyed or closed buildings. Our room 408 was spacious, and looked overall clean until I laid down in bed and looked at the ceiling fan. Super dirty- yuck! Surprisingly we had a full fridge in our room. Nice! But it sounded like a freight train all night.. The breakfast was not great. The selection was very scarce. Bananas old and spotty. One type of yoghurt, one type of milk, one type of bread, sick looking breakfast sausages and patties, no hot water for tea or oatmeal. It was the total opposite of another Holiday Inn Express we stayed the night before. There the breakfast crew was friendly and attentive, made sure the containers are filled up once empty. In this hotel, the breakfast crew existed of one female staff member in grey jogging pants, hair messy, put up with a clip and sunglasses. We ate breakfast at 9am. Breakfast times 7-10am. At 9:15 the staff member stopped refilling items. She simply removed the pans and turned off the light. The hotel offers a laundry room for $2.00 per load/ dryer. Make sure to bring quarters.

I loved my stay here! No joking. The lobby was clean, the rooms were clean and the beds? Actually…read morecomfortable! The shower.. that was the main attraction for me. I'm 6'3" 215lbs so to be able to enjoy a shower is so rare. The staff was friendly too, especially the manager on the way out. We didn't have the continental breakfast, but it sure smelled good! For the price and quality I was very surprised and happy. This was my first trip to New Orleans and the hotel was one of the best parts for me!

First off the suite we had was great. Even though the furniture was a little out dated it was…read morespacious and clean. House keepers was friendly and greeted me every time they saw me. Couldn't say the same for the front desk women. They'll have personal conversation and will not greet you until they were finished. Then ask "do you need assistance" our very last day we were supposed to move into another suite with a hot tub. The previous guest checked out at 12. We didn't get into the room until 3:30pm. Also another thing was this hotel has a huge bug problem. That needs to be treated. OUTSIDE. By the pool and sitting area. The janitor guy who cleaned and treated the pool was very nice and friendly guy. Thanks for having it up and running. Also the manager I don't remember her name was sweet. She offered to change our room on the last night after we thought we had paid for a suite with a hot tub. Make sure you call and if you want the king suite with the hot tub.

The hotel was clean, quiet, and very spacious. I saw on my way out the fitness room, it looked up…read moreto date and clean as well. The jacuzzi suite we stayed in had a full fridge, sink, stove top, and toaster, and stocked with a couple of plates and silverware. The jacuzzi was bigger than I expected, and made us feel like kings and queens of the interstate exit in La Place. It helped kick off our Fourth of July vacation weekend. A review below had me nervous, stating that there were bugs everywhere at this hotel. I did not encounter any bugs in the hotel during my stay. There was only two kinds of toiletries items in the bathroom-a generic bar of soap for face and body, and a bottle labeled "conditioning shampoo"- so, don't leave it up to chance, go ahead and bring your own soap and shampoo. I also like how they will do a late check out as late as 2pm, we did not need it, but that's nice for those who want to sleep in. There's a gas station/truck stop across the street with plenty of beer options, casino, and restaurant for the party animals out there.

The location for the Street Hogs Anniversary was absolutely perfect. The rooms were spot-on --…read moreclean, comfortable, and I especially loved having a full-size kitchen. Since the hotel was sold out, parking was a bit wild, but honestly, it didn't even matter. The whole place felt like family, and that made everything worth it. Get more towels tho lol!!!!

Don't stay here expecting a working Tesla charger. We called, they assured us it worked, but it…read moredidn't. Next night they said it was fixed but it wasn't. Otherwise it was fine, everything was brand new & updated in our room & was very nice. The first lady we dealt with super friendly & was trying to be very helpful. Just beware Tesla owners. We would've stayed in Metairie near a super charger if we'd known

To start, the receptionist interrogated me on where I was from and why I was only staying for one…read morenight (apparently if you're local you're not allowed to stay here). The shower didn't work, and the bath backed up into the floor drain, causing a giant puddle in the bathroom. Staff is approachable but not friendly. Laundry room was sufficient and convenient, and the room was clean and tidy.

Rooms are nice size. Big fridge like home. Awesome water pressure in the shower. Beds squeak even…read morethough not getting jiggy.

Run down. Toaster in the breakfast area was broken…read more Service is mediocre at best. We informed the staff the toaster did not work, was told it would be fixed/replaced as the employee took it to take care of, but they came back and never said a word. Everyone just milled around an open space where the toaster once sat with their bread, bagel, etc. finally just sitting down with it all cold. No water available. All staff comes across as disinterested.

This was recently at your Gonzalez, Louisiana location…read more Me and my sister and her three kids were coming to stay at your location due to a family funeral. We get there after driving straight 7 plus hours since 12am that following night /morning. We were all super exhausted. Get greeted and given four room keys having our stuff in hand go to our room to rest until said funeral at 3pm the time now was almost 750am. As we enter our room immediately my sister goes and takes a shower. While me and my niece go to finally lay in one of the said three bedroom beds available there were two queens and a pullout for couch in living room. My niece feels a bite almost instantly on her arm then both her legs, a few moments later I feel bites on my arms and legs as well. I tell her to get up we turn on the light open blinds I use my phone to look. And to my shocking surprise I see black dots everywhere on the top sheet then comforter then pillows and mattress. Even checking the living room pullout even more of them there. We then determined it was bedbugs we immediately tell my sister who comes and looks herself. She calls downstairs to inform front desk of the situation very displeased. The manager is at our door almost instantly and brings an employee with her. They go straight to the bedroom where they inspect never once acknowledged if we were okay. The manager came out with employee and said let me see your so called bites quite rudely I might add and honestly made us feel very uncomfortable in doing so. We eventually show her and she was like its not bedbugs you're just stressed due to the funeral and the long drive from exhaustion. She then went on this long informative session about bedbugs cannot be black they are red..umm excuse me I looked it up they can be both! The manager continued to deliberately talk over me and my sister and niece which we all found outright ridiculous! The manager said we can put you in another room and she said another excuse of it being their laundry detergent. Again never once fully apologizing for our horrible experience so far. The manager in my opinion was belittling and very unprofessional at her job you are supposed to take care of your customer, not sit there and basically make them feel like you're telling them the problem is non existent. We ended up getting a full refund I did a small statement which the manager looked over then glared at me and rolled her eyes at. Again very unprofessional and outright rude! We will not be returning to this location ever again!!! You need to get retrained to get your head out of your ass! Treating customers like this is unacceptable!!! Might I also add we are elite members and have frequented many locations in past and have never once had the experience we had here before.

Great hotel! Very clean and updated rooms. We slept like babies because it was so quiet. Friendly…read morestaff, good breakfast, reasonably priced, and great location. Couldnt ask for more!

Hotel rooms were clean, staff were friendly. Main complaints were the cable went in and out. Not…read moreall the rooms were updated yet. Pool was questionable but the kids loved it. Tiny pillows dont work for me but I made due. Did not go above and beyond but handled our whole baseball team and parents very well. Breakfast was cold, kids wouldnt eat it. Gravy was good. :) Over all the price was good and would stay again for the price.

This hotel is very nice and a quiet place to get away from the hustle and bustle of the city. The…read moreowners are very nice people and are very accommodating. I highly recommend this hotel.

We are very pleased with is hotel. VERY friendly staff, who are also very helpful. From the moment…read morewe walked in, it "felt" very comfortable. The lobby, hallways and rooms are very clean. Even the beds are comfortable. We arrived about 2 hours before the check-in time and were promptly given a room. We will be returning in the future.

The room was pleasant and cool. Lighting was below par, as two of the four light bulbs in the…read moresleeping area constantly flickered making them unusable. Bathroom lighting was just as bad. Whatever housecleaning sprays smells horrible. We had to go out and get our own air freshener to overpower it. The worst part was parking. Our whole stay was a fight for parking because four huge charter buses dominated close to half of the parking lot. They never moved. This should not be allowed by management or corporate. One night we didn't get a spot and had to park against an unmarked curb. We noticed one truck parked in the grass next to the highway. Totally not right.

1 star because they failed to tell the touring company that they DID NOT HAVE BUS PARKING AVAILABLE…read moreat the time due to replacing the roof. I had no other option but to park my motorcoach on the side of a main highway! The front desk also failed to contact the touring company informing them that something was wrong with their payment method. That was so unacceptable because I arrived late (around 10 pm) and had to wait until they contacted someone, 30 minutes I had to wait! To add insult to injury, I was put in a room directly across the elevator on the first floor. The only other option she offered me was on the first floor back door, she stated that was all she had. All night all I heard was first floor hotel traffic and the dorn elevator! Ugggh

Very clean hotel! The breakfast in the morning was very good. Gotta love a Hampton Inn for a…read moredecent breakfast bar! Bed was very comfortable. Would stay here again. Have a few suggestions.... The lightning at the street to guide a guest into the driveway would be nice. Having a trash can in the kitchen area other than the coffee bar would be nice too.

Dirty elevators dirty pool dirty workout room. Room wasn't any better. Old tvs no Netflix no prime…read morejust a cable box that didn't work. Staff was marginal really weren't rude but definitely uncaring. The night clerks put up a sign be back in ten minutes but they were sleeping behind the divider. This is probably the worst IHG hotel I've ever been to. I wouldn't recommend to anyone.