We have had no problems with any of our rentals. Whether at the Seguin location or the San Antonio…read moreairport.

I often choose Enterprise for myself and my family's rental needs. The Laramie location was an…read moreexcellent experience. Scott and Carlos assisted me in my truck rental. Scott and Carlos offered personable, professional, and exceptional customer service. Both of them had a great sense of humor and made the rental experience an excellent one. The Ford F150 I rented was in excellent condition, clean, and a Lariat edition. Scott pulled it right to the front of the office for me, which I appreciated in the chilly Wyoming wind. The customer experience was top notch and I'll certainly choose Enterprise for future rentals.

Idk how this place does any Business. Been calling all morning. No answer. Nothing at all. Rent a…read morecar before you get to this town! This place has little to offer anyone. Doubt they are even doing any rentals outa here. Nicole saves the day. Thank you nicole.

This is a review about Hertz in general. I was trying to cancel my reservation that I made 20…read moreminutes earlier. Their response was to send me to priceline, but when I go to priceline they tell me I need to talk to Hertz. To make matters even better when I call Hertz their phone system tries to push me back to the internet instead of talking to a human. When you finally get to where you are almost to a human then they threaten to charge you 5% if you make any changes to your reservation with a customer service agent. If you want a great example of how not to do business - check out Hertz. National and pretty much any other car rental company are much better.

Lenny at the Cheyenne WY location was amazing. We had an issue with an unrepairable flat tire…read moreduring our travels and he got us into a new vehicle right away. And it was the vehicle grade we had reserved (our original vehicle picked up from another location in WA state was 1 or 2 grades below). Great customer service and gave us a $50 credit for all of the hassles we had to go through at our pick up and with Avis's customer service. Thank you Lenny for all of your assistance it was greatly appreciated!

I rented a car from this location twice. The first time I was charged for fuel after returning a…read morefull vehicle. The second time, oh let me tell you. We got a Kia suv. The first night it leaked fluids everywhere. I went the next morning and was told to continue driving the vehicle. That evening the oil light came on. We went back and got another car and drove it 8 miles, parked it, and ran errands with our truck and trailer. When we returned an hour and half later the car wouldn't start. We called the location and he "instructed us" how to start a Mazda. It didn't work so we went to the location. Remember, we picked this car up that morning. The manager told my husband that he must have left the car on overnight. They could not give us another car because "it was in our possession". But he could help us start it at two, it was 10. We were on day 3 without a functioning rental car. We gave him the keys and he supposedly ordered a tow truck. This was after I was told by road side assistance to take the first car to get an oil change and submit reimbursement. Well, two weeks later and the tow truck hasn't picked up the car, customer service won't help me, and the original person I spoke with from customer serve that had stated they would follow up, never did. I now have almost $1200 of charges from a rental car that has been sitting because of failure to follow through. Save your time and your headache.

I will say this is hands down best shop in douglas. They will take care of your needs large and…read moresmall and not hit your pocket book hard!

3 days into a four week RV trip and check engine light comes on! Could be nothing, could be who…read moreknows. Not a great feeling. If you're anywhere near Douglas Wyoming call these guys. Bruce was who I dealt with. Called from the road and he said just bring truck in first thing following day. Got there, Bruce runs a diagnostic and it's not a big deal. But the way he explained things to me was just great. In short I'll be a more knowledgeable owner and traveler thanks to his few minutes with me. Thanks guys!

Stay away from hertz, they lost reservation that we prepaid for then wanted to charge $311 extra…read morefor a new on. Really stepped out of the line called toll free number after 45 minutes finally got squared away. Never ever ever going with them again go with SIXT OR FOX They are nicer and are willing to work with you to help ya out!

This is a small operation at the Cheyenne municipal airport. Call to check hours of operation, as…read morethey are not open all the hours you would expect. Avis, the next booth over, is open more hours. Unless you have their affinity or club card, or a discount card through some other membership, their rates are higher than Enterprise. They don't do pickup/drop-off like Enterprise. The Enterprise car rental at Cheyenne is not at the airport, but since they will pick you up, it's the better deal.

Sometimes they are busy so takes a few days to get n . They are very polite and help me anytime I…read morego in ! I always get good service . If I have a question with the car at all like the WiFi or the noise in the right brake - they take the time to help me. Thank you to all the staff

6/26/23 They got me in within a few days and fixed the…read moreproblem for half the price I was expecting. They didn't try to take me for my money! Thank you! UPDATED: So here's the deal. Twice now, this dealership has helped me when no others could. Saturday 7/22/23 at 11:20 am I called Bob Ruwart looking to have an ignition key made due to my daughter being stranded in Colorado after losing her key to our Yukon. I had called two dealerships in Casper and 4 in Colorado and all were wanting to help but couldn't due to either no key in stock or no access to pull codes. Preston from Bob Ruwart's called me back at 11:30, 30 minutes before they closed and was willing to cut keys for me. Preston went above and beyond to help when the store was about to close and could have easily passed me off. Thank you Preston and to the dealership for twice, saving me. You have earned a future customer for my next vehicle purchase.