The manager Jessica is an unprofessional rude person that does not have empathy for customers or…read moretheir concerns. Christie and Kelly are amazing.

We absolutely love the doctors and staff. They were so compassionate and caring with our senior dog…read moreand helped us decide how to best take care of her when she began having health issues. Their prices are very reasonable and the don't try to upsale procedures or medication that you don't need.

We absolutely love Heartwood Animal Hospital!…read more We have been dealing with a very bad case of separation anxiety with our one year-old golden retriever, and Dr. Murray made us feel so hopeful for her future, and he was very understanding as he always is . Really fantastic, local veterinary office, plus it's wonderful to be able to pick up their food and medication right there as well! We never feel rushed, and Dr. Murray is always very patient and answers our many many questions!

This office is AMAZING and accommodating. They go above and beyond for clients. I found myself in…read morean unfortunate situation with our dog while out of state, and they took care of our pup same day with patience, love, and did not rush things at all. If we were closer or within few hours, I would not hesitate to make the drive for the outstanding care. We had issues with our pet insurance and Miranda addressed it with promptness. Dr Landa made sure her notes were very detailed for our vet back home regarding imaging and findings. Our vet had no questions or discrediting of the information provided by Heartwood, very thorough and detailed notes. Miranda did not have to go the extra mile for the insurance discrepancy, never pushed back or declined to do it for us but did all she could--with success! The practice whenever I had to reach out have been so courteous, professional, and friendly. North Carolina is lucky to have such a top-notch practice that is more "family-like" than "business-like" to their clients.

For those who may not be aware, Tar River Veterinary Hospital is under new ownership. Our pets have…read morebeen patients there for nearly five years, but that relationship has now come to an end. About 10 days ago, our daughter brought her beloved cat to Tar River Veterinary Hospital for a flea issue. A veterinary technician applied a topical flea treatment during that visit. Yesterday, after continuing to see fleas, our daughter called the office to ask whether a second treatment was necessary. She was told yes and instructed to bring the cat in. When she arrived, a second dose of the same medication was applied. Only after administering the treatment did the technician review the chart and realize the cat had already received the identical medication just nine days earlier--far too soon for another dose. At that point, they quickly washed the application area with Dawn dish soap and instructed her to take the cat home and monitor for signs of overdose, including drooling, seizures, or neurological symptoms. She was told that if any of these occurred, she should take the cat to an emergency veterinarian. There was no apology, no acknowledgment of the error, and no offer to keep the cat for observation--despite having just warned her of potentially serious side effects. She was simply sent home to monitor the situation on her own. The following day, my wife went to the clinic seeking an explanation and to express our concerns about how the situation was handled. One would expect the first question to be whether the cat was okay--but that was not the case. This entire experience was extremely stressful and deeply disappointing. It has left us with little confidence in the clinic's attention to detail or concern for patient safety. As a result, we will not be returning.

Tar River takes good care of our two dogs and helped us find a solution for treating our pup's…read moreanxious aggression during vet visits. My only complaint is that it is sometimes difficult to reach them on the phone.

On the morning of May 2nd, My very healthy, 2.5 yr old German Shepherd, Matilda, had a scheduled…read moreroutine spay surgery at Youngsville Animal Hospital that was done by Miranda Bailey, the Owner of YAH. Two days later, Matilda is in emergency surgery at Blue Pearl specialized emergency hospital due to life threatening peritonitis/septic abdomen and resulting paralytic ileus, 104.2 fever. The Blue Pearl ER surgeon re-opened her belly and found the cause of infection...her abdominal cavity (peritoneum) was contaminated by foreign objects that fell inside of her open abdomen *during* the routine spay surgery at YAH. The contaminants were an alarming amount of **long strands of Matilda's HAIR** and that's how Miranda Bailey closed her up, full of long fur scattered inside of her peritoneum. And then remained silent while letting us leave her facility, knowing the suffering and Hell that awaited us. In order for all of that hair to have fallen inside her peritoneum, there was a massive departure from the most basic standard of care and practice. It is INEXCUSABLE . This extreme level of carelessness caused unnecessary suffering and the potential death of a loving soul, my best friend. It is terrifying that a licensed professional allowed this to happen. These kinds of things happen after a back room, clandestine, illegal surgery...not by a professional in a supposedly controlled clinical environment/OR. My baby went in a healthy, vibrant being and ended up fighting for her life in ICU. IV fluids, IV pain meds, broad spectrum IV antibiotics, close monitoring; JP draining infection/fluid from her abdomen, protein malnutrition, The good news is that my husband and I decided stop listening to Bailey's advice "give sodium free broth, let her rest all day" and to rush her to an ER in time, exceptional Blue Pearl Drs diagnosed the septic abdomen and I opted for aggressive treatment, immediate surgery to re-open her abdomen. Abscesses had not yet had time to form around all those hairs, her abdomen had to be lavaged several times by the surgeon, antibiotics and treatments started asap. That gave her a fighting chance and she got through the vulnerable, unpredictable 5-7 days, which helped her chances of recovery greatly increase. I would panic every time I got a phone call, terrified of getting the news that I couldn't bear to hear. It was horrible for her and for us. After almost a week in ICU, and because I'm a RN, She was able to come home with 24 hour supervision, a comprehensive plan of care, around the clock meds for pain, nausea, appetite stimulants, antibiotics. Activity restrictions, rest Cardiology diagnosed infective endocarditis (infection in her heart's aortic valve) caused by the peritonitis bacteria from the hairs washing through her body. She is a very different dog now $20,000+ vet bill, expensive ongoing antibiotics & medical follow/up, ongoing $$$ cardiology monitoring for the remainder of her life. No accountability from YAH. Instead, Bailey and YAH publicly attacked my personality and character with completely false statements in public forums, her website, the YAH FB account, and others Bailey unethically obtained confidential medical records that she posted in public social media forums without my consent or knowledge. She cherry picked bits of the records taken out of context to fit her false narrative of a business statement. I was already barely holding it all together and she decided to make life even worse for me than the nightmare she already created. Gaslighting our community at the expense of truth, well being of others. Bailey's Actions speak louder than any of her words. I trusted Bailey for over 2 years....Matilda could have been anyone's pet. It's reasonable to wonder how many others did not survive to tell their stories?

Horrible experiences with Dr Jones Bailey! Would never go there!!!!! Two cats on two different…read moreoccasions with different symptoms but she gave the same solution for both - blood transfusion which was a joke! Both cats were put to sleep the following days, by a different vet!

Courtney does an amazing job grooming my baby and Dr. Caballero takes the best care of him when…read morehe's not feeling his best. I've really found the greatest hands to care for my doggie, other than mine.

KELLY HOLDING !!!!!!!!!…read more This is, without question, the worst veterinary clinic I have ever encountered. They took a healthy dog and left her permanently mutilated. Because of their incompetence, they removed healthy tissue from her throat during surgery. As a result, my dog now struggles to breathe for the rest of her life. What's even more disgusting is that instead of admitting their mistake, they deny all responsibility, lie, and do everything they can to avoid accountability. There is no honesty, no professionalism, and absolutely no compassion for the animals whose lives they destroy. If you truly love your pet, stay as far away from this clinic as possible. One visit here may ruin your animal's life forever. I wouldn't trust these people with any living creature.

We use this vet for all our four dogs and one other medical center…read more I just recently moved here so I don't have a lot of experience, However we feel good that I have this vet clinic close to me. They're very professional very helpful and nice Thanks

We just started taking our two dogs to WFAH based upon a referral from a friend and we could not be…read morehappier with the decision. Everyone that we have talked to and dealt with there is a complete professional. Always greeted with a friendly hello and get you checked right in. Appointments are on time and everything seems to run smoothly. Very happy we tried this Vet out after a friend told us about it.

This was the most beautiful end of life with Dr Dana and our fur baby Bear. She was kind and…read moreallowed us time to remember how much joy Bear has brought to our lives. We all sat on the floor with Bear surrounding him with love while photos and videos played on our TV screen and talked about our favorite times with him. Dr Dana did not rush and Bear went to sleep peacefully. She brought a stretcher in and covered him with flowers before taking him to the transport vehicle to be cremated. Please consider this route if anyone is contemplating euthanasia for their pet. I will hopefully be able to do this for my other dog when the time comes. Thank you for everything Gentle Journey

Dr Chris was wonderful in her professionalism and compassion for our Callie's euthanasia…read more The Gentle Journey staff was so supportive and helpful from the first phone call. Highly recommend them to anyone seeking a compassionate and dignified service for your loving pet family member.

Dr. Dragana is a great veterinarian and advocate for animals and their owners. I am so happy I…read morefound her.

Dr. Besermenji is the best that can be found. She has doctored our two dogs and the two before…read morethem with all the care and expertise that can be provided. She is always kind to the animals and fair in price. We love her and highly recommend her over any one you'll find else where.

These wonderful people saved my baby. I brought my cat in for mild but unusual symptoms and they…read moregot to the bottom of it immediately, came up with a smart treatment plan, and performed emergency surgery that it turns out saved her life. They explained everything and every option clearly, and I was kept informed every step of the way. From the moment of my first phone call this morning, they have been compassionate and extremely empathetic. This clinic is who you want looking after your precious pets. They are amazing and I am beyond grateful.

I took my dog here for her yearly checkup after doing some research online. Making the appointment…read morewas seamless. I asked about the price & was given a range and was told that it depends on which services we get. We had to wait a few minutes to see the doctor and check out as everyone was busy. Dr. Hale was very nice and answered all of my questions. She was gentle with my dog.

I have read many of the recent reviews, and, as always, there are both the good and the bad. Our…read moreexperience has been the former. Like Gabriella, our dog was on contract with a chain vet, and the place in Brier Creek was a circus, always busy, and the ladies up front were constantly on the phone, so BCAH was the answer for us. Friendly and knowledgeable staff and vets, and able to schedule an appointment as quickly as needed, always a good sign. Our pup is old (16 years), kind of blind, definitely deaf, the usual arthritis in the hips, etc but healthy otherwise! Dr. G added another pill to his usual regimen, which has helped his mobility. He refuses to get sick! He has been there to get his nails trimmed recently, and the hospital is so convenient, and the vibe is welcoming. Definitely recommend Brier Creek Animal Hopsital!

Took 2 of my babies here and i must say that the staff and doctor are so incredible and…read morecompassionate. The kindness i have experienced on both occasions are beyond what i have experienced with any chain Vet. Everything is explained thoroughly with immediate resolutions. I highly recommend!