don't expect help the lady in the front is the biggest C U Next Tuesday . I was late for an early…read moreappointment and the lady made me wait all day just to not be helped. She acted like I slapped her mom which I should have to make sense of why she acted like how she wad

My experience here when I went to renew my state ID was horrible. If I could give negative stars, I…read morewould. First of all, they share walls with a laundromat and I'm severely allergic to perfumes, so I'm automatically miserable at this location because the business next door reeks and it seeps into the DMV location. I set up an appointment on July 18th this year so I wouldn't have to sit and wait; spend as little time in the building as possible. I'm writing the review now because I wanted to give them a chance to fix the issues I'm going to mention but they acted as if what happened to me isn't a problem and they did nothing wrong, so they get to have a negative review. Anyway, back to July 18. My spouse and I got there and proceeded to pull up the email with the appointment confirmation code and went to the silly kiosk they make you use now. The kiosk refused to accept our code even though we were on time. By the time we were able to flag down an employee, we were late for the appointment and the employee couldn't make it accept the confirmation code, either. So we had to sit and wait. Thankfully, because every minute I sit in that building is literally a risk to my health, the line was short. When we got to the counter, finally, we informed them that I am transgender and do not use my legal name, please call me Justice. I also asked if it was possible to get Justice put anywhere on my ID in quotes; they said no, which I expected, but I wanted to ask anyway. We were getting my ID renewed so we can start the long, EXPENSIVE, legal process of changing my name. Even after informing them that I am transgender, which is a legally protected class in Colorado, and to please call me Justice, they outright refused to and I got deadnamed no less than 5 times during the time I was in the literal hellhole that is this location. By the time we left, I was in tears, shaking, and having a full panic attack. We emailed and tried calling and leaving a message to file a formal complaint about my experience but no one has ever responded. My spouse went there a few weeks ago and tried talking to someone, who literally said since we got my ID anyway that nothing that happened to me mattered. Basically, he was told to piss off and what they did to me was fine since I got that stupid, ugly piece of plastic out of the deal. If at all possible, avoid going to this place. Renew online, pretend you live somewhere else, ride an elephant to work. Do ANYTHING to avoid going here, especially if you're trans.

Cooper did an amazing job and did a registration and title swap in 8minutes give this man a raiseread more

Very good at pretending to be helpful through the many layers of beauracacy. The best available in…read moreColorado actually. We only had to go to two places, show mail, birth certificates and photo id to obtain a handicap placard. Our 91 year old was thankful there was not a third.

I had such a positive experience at the Boulder County Department of Motor Vehicles today. We went…read moreto get a new title and transfer a title. We did not wait very long to be assisted. It helps that you now need to make an appointment online. When you enter the building you check into the kiosk and are given a number. The building has been newly renovated (since June) and has lots of comfortable chairs, several screens that show when it is your time to be helped. They even announce your number in case you are not facing the screens. There is a privacy glass now which helps with health and safety for the employees and customers. This partition did not take away from connecting with the employee. The employee that helped us (Jamila) was in training. She was personable, friendly and helpful. She made the transaction a very positive experience. There is free street parking and a free parking lot across the street. There was a time when it was hard to find a parking spot, but now with a parking garage with free parking it is easy to find parking.

My husband and I came here on a Thursday afternoon in mid December, and we were in and out in less…read morethan half an hour. Justine was efficient, albeit not the most welcoming personality, but given how some people behave at the DMV, I can't say I blame her. We were still out of there in a timely manner with all the information we needed, and that's all I can really ask for.

Got my passport here. Super convenient, as they take walk-ins, but the crap service more than ruins…read morethat. Unfriendly, old and bitter women work at the desks, and God forbid they have to stop shooting the sh*t with one of their co-workers and come back to their own desk to do their JOB. Only come here if you're desperate.

Got our passports taken care of just now. Read the review that said the lady wasn't very nice, and…read morewas prepared for that. In reality, the lady in there was really nice, said it was very helpful that we had all the paperwork filled out ahead of time, and took our pictures and everything. IF YOU ARE GETTING A PASSPORT HERE, know that you will have to send a check for $110 to the department of state, as well as pay the $35 processing fee and $10 for a picture, both of which can be paid by cash or card. Although the town of Berthoud office is open till 5, the department of state requires that ALL PASSPORT APPLICATIONS are submitted before 4pm. We got there at 3:30 and BECAUSE we had the paperwork ALREADY filled out, AND there was no wait, we were out of there by 4.