Terrible management. Have been trying to contact them regarding an urgent matter for the last two weeks, have emailed, communicated on their website chat, spoken to their extremely inefficient AI system, left voicemails and there has been ZERO response from them. Two weeks of constant communication on my side and not a SINGLE response! I would avoid this place. read more

My advice for future residents is, if you are lucky and never have any incidents happen during your time here, the management team will be so nice to you. However, if you ever have accidents happen and need them to take the responsibility, they would never be the person who help you solve the problem. All they do is making excuses and dodge responsibilities. 1. The first picture is what I found in my laundry machine on the first day I move in to Lark. The entire laundry machine stinks. I went downstairs and asked their front desk what can be done. Their first reaction is not an apology, instead, they told me without thinking that it is okay to throw my cloth into it and do laundry, my cloth would not stink. After the maintenance team came, they cleaned the laundry machine in 2 days for 4 times before it stops smell like dead fish. I'm not the kind of person who blame people for one mistake they make. Human are not perfect. I'm only disappointed on the horrible attitude their management showed me from beginning to the end. 2. They lost a very important package of mine near the end of my lease. It contains the key set to my new apartment and I have to pay $200 for the replacement. Their manager said she will take the responsibility and make things right. She promised to pay $100 to my Lark account. Two months past, I still never received the money, and their management team stoped replying my emails and phone calls. The package mis-delivery issue happened at least 3 times during my one year here. I've received other people's packages even when there is a totally different unit number written on the package. 3. I emailed the Lark team about my emotional support animal 6 months before my move out, and urged them 3 times for a reply, they never did. Instead, they still charged me for $120 animal violation fee at my final statement. After I showed them the emails I sent 6 months ago, and a letter of proof. They simply renamed the $120 animal violation fee to $120 deep cleaning fee. The logic here is, if I really should be charged for deep cleaning fee, the final statement in the first place should contains: $120 animal violation fee and another $120 deep cleaning fee. After I inform them once again about my emotional support, the $120 animal violation should be removed and have the $120 deep cleaning fee remains. I am happy to pay the money if it's legit, not when it's a game of renaming so that they can get all the money they want. I've paid all the $270 fees they charged on my account, never received that $100 refund for my lost package. I'm not here to spread rumors and anger, I'm simply here to state the truth and you all can make judgements by yourself. A good management team are not those who say sorry because you want to save faces, they say sorry because they mean it. And, Lark simply can not. read more

Lark at Kohl - University Housing Near Me - Madison, Wisconsin

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Ended up not going with the Lark as the they increase the rent 2 times in the 3 days between the time we started an application to the time they approved it. We could not even sign the lease until they approved, but they were able to increase the rate 2 times for a total of $40/month. Asst mgr 'Sanchez" said they won't honor the original rate even though we could not sign until they approved. They also said in the beginning that they would waive the $200 admin fee but that was also included on the documents and they said just sign and we'll see what we can do. Yeah, no thanks, and told them we will take our business else where. Renters beware of bait and switch, if this is how they treat you before signing i don't want to find out what it would be like after you signed. read more

No other apartment place caused me as much grief as this one. Stay away at all costs!!! Also, google Uncommon Madison -- it's them renamed because of how universally hated they were. Don't believe a single word Kelly says. The place is extremely noisy. The managers will tell you otherwise, but you practically can hear the entire building partying. Bass propagates especially well through the solid concrete building - there were days when I could feel the walls vibrate. The doors are thin - you can hear people talking outside and it's like there is no door at all. Every weekend Friday through Sunday is a party, and the managers just don't care, so good luck getting any rest or studying. Why would they care anyway when they don't live in their own building? If your windows are facing the inward terrace, you're stuck listening to the loud music and chatter. And if you open the blinds, you'll also give everyone a nice look into your room. Also calling the police will hardly do anything, because there are often multiple parties on each floor. The property managers only care until the moment when you sing the lease. After that they just ignore you, or direct you to the email address that they'll then ignore. Or you talk to them on the phone, and they'll act as if it never happened no mater how important it was for you. There was a broken appliance in my apartment, and they wouldn't get around to fix it in months. All they are good for is taking your money. read more

I would have rated this 4 stars because I only had minor incidents moving in. When moving in I had a group of Frat guys harass me, key my door, and stake outside it after I told them to be quiet on my window. I ended up having to call the police and the management team gave them a minuscule slap on the wrist. I let it go. Then while moving out, I called about a month in advance to get a mattress delivered after I moved out and was told it was fine. Just to find out that they had rejected the delivery twice without telling me and offered no solutions. Thanks Lark at Kohl for being overpriced, not caring about your residents, and not staying consistent in assisting after move out. I hope you guys have terrible back pain because I have to sleep on my floor and extra two weeks because of you!! Don't live here if you have other options. They don't give a shit... read more

If you are moving to Madison and want a good downtown experience, don't look anywhere else for apartments. This is without a doubt the best apartment I have ever lived in as a young professional. Great amenities, pre-furnished, and plenty of space to workout, study, whatever you need to get through the day! Things don't get better when you have a coffee shop set up in your lobby and a rooftop to hang out post-pandemic! And the management is so attentive: shout out to Steph Gomez, an absolute angel! I can't say enough Lark at Kohl, it is a gem of a residence. read more

Uncommon was so bad after their first year that they had to re-brand to Lark at Kohl. My lease with Uncommon ended 14 months ago and Lark at Kohl just emailed me saying that I owe $30 even though I ensured my account was fully paid and closed with Uncommon. They're claiming that this will go to collections if not paid in 14 days. Must be hurting for money! Trust me - live anywhere else and you'll be happier. Throwback to the weekly fire alarms, the time the building actually caught on fire, the time we were left without power for over 24 hours, the time that we were left without heat for 3 days, the maintenance man that took pictures of women in the workout room (but wasn't fired after complaints from multiple women), the months that my apartment smelled like cigarettes from neighbors smoking in their apartment (the building never did anything about it even though smoking wasn't allowed inside). I'm sure there were other issues, but it's hard to remember so many. A++ highly recommend read more

Samantha, Stephanie, Coty, and the rest of the Housing Consulting Staff were overwhelmingly transparent and helpful throughout my roommate and I's application process -- we are both incoming 1Ls at UW Law School. We are both impressed with the amenities, quality of the apartments themselves, and the surrounding area. I highly recommend this location to others who are looking for a unique, yet affordable, high-standard of living in Madison. On, Wisconsin! read more

I waited until after move out just in case they would try to charge me for leaving a bad review. I had nothing but issues once the lease was signed. The living spaces in the building aren't open for tour, so there are two model units that people can see beforehand. Our unit was shown to us in a video and it completely missed expectations. The engineering of the rooms makes no sense, a lot of wasted space. The parking is outrageously priced and doesn't leave much room to get out when everyone is parked next to a pole or another car ever other person. The leasing contract is riddled with little fees and clauses that make it hard to leave, even when we tried to be open about finding new sublets. Time after time I've gotten absolutely terrible customer service from the staff, often times ending up with a "that's not my issue" attitude. Help is hard to find, thankfully the cleaning and maintenance people are nice or I wouldn't be able to say anything good about the place. However maintenance has been slow to fix our stuff and had come at times we didn't expect them. Between the unwanted charges we weren't told about, contract issues, passive aggressive staff, and the space we were unhappy with - it's safe to say I was unsatisfied (especially with how much we pay). Not normally a person to write reviews but my experience was way off from my immediate expectations. read more

Actually I really enjoy the environment and management in lark. I stay there for 1 year and will continue stay for another. The front desk is very helpful, responsive and warm. If you have any concerns regarding roommate relations, maintenance or other issue, you can just go for them. Also, they help to deliver your packages to your door during final& coved-19 outbreak. Thanks! read more

I've been a resident since 2017, and I have to say I couldn't have been luckier to land this sweet downtown spot to live. Being new to Madison, the management was very welcoming and always made themselves available to help as I moved in. I've also been to many of the building's events (barbecues, brunches, etc) which are always packed with good food. I love the amenities the building has such as the gym and game room, and LOVE that the staff is always open to hearing new ideas. Special shout-out to Stephanie Gomez for always having a friendly smile to cheer up my morning. Moving to Madison? Definitely sign here! read more