The people here are too hard to reach, whether it be phone or email, expect no answer or 1-2 days. I am a resident at Fitzgerald and the units are pretty vacant, yet parking lot is almost full. They need to start caring more about residents and less about the 2 businesses below. I do not recommend renting with this group, nor will I re-sign. read more

John, the property manager at the Fitzgerald, is one of the most understanding, calm property managers I have ever met. After dealing with some financial and roommate struggles, he was very responsive, willing to look into all avenues to help, and very understanding in allowing us to catch up. The Fitzgerald apartments are truly a place you can make home, and that is all thanks to the managers and employees who care about you as a person and not as just a bank account. Thank you John for lifting such a heavy weight off of our shoulders! read more

Buildings are well kept, service is great, resident portal is easy to use! I just had a maintenance request completed by Jeff - he was on-time, super easy to work with, and got the job done with great results! PUP is lucky to have Jeff on the team! read more

Although we didn't end up renting from this company, the agent showing the properties in the Madison WI area, Joel, kindly showed me to two different properties (Cariad and Fitgerald) and even suggested a 3rd property I'd never considered. He reviewed renting information very carefully and even sent follow-up email to me. It is beyond his control, but I would have rented from this management company except for the garage parking limit of 1 car per unit -- that is not feasible for me as renters each have their own cars (I'm looking for 2bed 2 bath Units). The car restriction for parking is not posted online for any property. This has nothing to do with Joel -- showings with him were thorough, professional, and kind -- I was never rushed and he was genuinely interested in helping me find a good fit -- but the Management company would attract more renters if they could accommodate more than 1 car in your garages and even if you could accommodate that second vehicle to be parked ON SITE. read more

Just moved in to a PUP apartment! So far everything has been great, besides the dryer not working at all! But Kip came to my rescue! I put in a maintenance request at night and then the next morning Kip showed to up to see what was wrong. He ended up not being able to fix it, but arranged for me to get a brand new washer and dryer! This service is beyond what I expected! I am very happy to have such responsive maintenance team! Thank you Kip! He also fixed my squeaky windows while he was here! read more

Maintenance is really responsive at Prime Urban Properties. To give an example, Kip came the next day after I submitted on PUP's website tenant portal that my heating/cooling thermostat seemed off. After listening to my concerns, Kip arranged for a new, even better thermostat, installing it the next morning. This PUP tenant is happy! read more

Cornerstone. Terrible experience made worse by unprofessional team. Low quality appliances throughout. Even the toilets are garbage! During rush hour it'll sound like you're sleeping on the curb. Just kidding, you won't be sleeping at 4:50 AM, ever. My maintenance request took 7 weeks to resolve. "We're Prime. We're Urban. And we manage apartment and commercial properties. So it's no coincidence that our name is Prime Urban Properties. There's no overstating the obvious." Gross. read more

After escorting my daughter and her boyfriend across country for over 34 hrs from Oregon, we were hoping for a smooth transition in moving in to their apartment at Cariad. Unfortunately, that was not the case. Due to the long distance, they used a U-Pack pod to move their belongings, which arrived to Wisconsin already. Delivery is anytime now, but we are on our own to find a place to park the pod as we were advised that it cannot be parked on Cariad property, not even on the empty parking slots. We were told that we can ask the neighboring businesses to see if we can park the pod on their property. That sure does not make sense. Basically, we were told that we are on our own in this matter. We are new to Wisconsin, don't know anyone and now this! Very disappointed and worried as to how we are going to park the pod. We were hoping for more compassion and assistance from Prime Urban Properties. Update: Neighboring building owner was kind enough to allow us to park on her property with certain conditions. U-Pack also got back to us. Typically, U-Pack drops off the pod and allows three business days for clients to off-load. But because we can't have the pod parked on Cariad property, U-Pack is helping us out by allowing us to off-load our belongings in an hour so that they can pick-up the pod right after. This would be considered active loading/unloading. An hour may not be enough, but at least they are trying to show compassion and work with us. If you ever need moving service, give U-Pack a call. Thank you U-Pack and building owner next door, for going above and beyond to help us. read more

One word about this management company - RUN. Far far away. They claim to be "responsible and professional" and provide tenants with "top of the line service", yet the multiple reviews which state otherwise are completely true. They give residents wrong keys and wrong information and blame them for their own mistakes. They think its acceptable to laugh at, mock, and insult clients filing serious complaints. And best of all, they claim no responsibility for securing tenants' property, as all of their storage units share the same key. This management company is shamefully ignorant of customer service and their legal responsibilities, do not do business with them. read more

Honestly what brought me to Prime Urban Properties was a desire to live in the Atwood neighborhood. We had looked at so many run down places in the neighborhood and were starting to loose hope when we stumbled across an ad for Cornerstone, which was still being built. We signed a lease based only on floor plans and renderings but when we got a chance for a hardhat tour and finally, when we moved in, all the little details we couldn't forsee met or exceeded our expectations (windows and shades, cabinet details, colors, light fixtures). We love the location and love watching bicyclists and Chocolate Shoppe customers from our balcony on sunny weekends. We love how quiet the building is, we don't feel like we've sacrificed moving from a whole house to our city apartment. And we love how pet friendly PUP is. PUP goes above and beyond providing social gatherings about once a month, listening to recommendations, like providing a bicycle tire pump in the garage, and following up on concerns. PUP takes really great care of the property keeping it clean and beautiful and being proactive with issues. We're especially happy with our maintenance guy, Kip, as he's always wonderful to run into. read more

PUP was very attentive to utilities issues we had at move in, and were able to complete a work order and resolve the issue within a couple days of our reporting the problem. Apartment was in great condition for move in. read more

I was in their Atwood building a few weeks ago and stepped in a puddle of fresh cement caulk. There was no signage up, no toilet paper left on the wet goo or any sort of indication that they were doing work. I got cement caulk all over the treads and toes of my $300 ultra boosts. When I emailed management to get a replacement I was told there was plenty of signs up and they weren't liable for any portion. This is a bunch of hooey and I would absolutely not recommended working with this company. If they're this inconsiderate with such a small complaint, how will they handle bigger problems? read more

In my opinion this is the most dishonest property management company in Madison. Their properties are extremely overpriced. They brag about free fruit once or twice a week to supposedly offset the outrageous rent you pay. Also at the end of your lease if you don't renew they will probably keep a portion of your security deposit. Our apartment was spotless but we forgot to clean the lint from the clothes dryer. $37.50 was held for a 5 minute wipe down of the dryer! So if they ding everybody some of their security deposits (hundreds of units) they do get a nice supplemental income. Do the math. I bet they think most of their millennial tenants are moving on to greener pastures and don't give a rip about the money. But I did care about getting ripped off. Please avoid this company. read more

I've lived in three of their properties and they have all been clean, well maintained, and the staff has been very pleasant to work with under all circumstances. read more

Where do I begin Let's start with payment issues. Upon deciding to sign a lease, the online payment form wasn't working. I tried a couple more times and it didn't work. Mind you, PUP charges a fee each time a payment doesn't go through whether or not it's a system error or yours.I was told to call the vendor, who told me to call PUP. After about 5 unsuccessful payments I was able to pay my security deposit, and smartly, PUP didn't charge the additional fee. During this, I asked multiple times if PUP would be willing to accept a mailed check and never got an answer. This just added to the feeling that they're just out to get money and do not care about the tenant experience otherwise. Fast forward about 3 months in they mistakenly said I didn't pay my rent....I paid by physical check (lack of trust after the aforementioned incident) so how do you not see I didn't pay? Next, facilities issues. My door was jammed to the point it wouldn't open on my move in day, so I had to get a manager to help me open it. When she did she said "Oh yeah, I noticed this a couple weeks ago but didn't think to fix it!....". The walls in this building are THIN. Like I can hear people in the hallway and my neighbors walking around, open drawers, using the bathroom, type of thin. Wifi is included, however it is BAD. I haven't had a buffering error since 2010, and I have had several here. You are allowed to upgrade and pay more, however the reviews for Supranet are atrocious, and the rent is already pretty steep,so there's no reason to pay more for bad service. Google mini won't work because it can't function on a shared apartment network, which is what you'll have, like living in a dorm. Cell reception is non-existent. I frequently lost service in my own home, and didn't have it until being a few blocks away. I had a party and my guests who all have different mobile providers did not have service. This is a HUGE safety issue. Aside from that, they were fairly responsive with noise complaints and apologetic when they mistakenly accused me of not paying rent. It's a great location with beautiful units, but not worth all the stress. Rent with this company at your own risk. read more

We have only lived here for a few months, but so far have truly enjoyed it! We are in a great location within walking distance to multiple bars, restaurants and shops. The apartment itself is a nice size and has good appliances. We haven't had any problems with hearing our neighbors or sounds through the walls. Overall it's been a great experience! read more

To start, we lived at Valencia for a quite a few years. We really loved our apartment, the location, the maintenance staff, but really disliked dealing with the property manager Michelle. No customer services skills at all. Very rude. Hopefully she is no longer there because the company would do so well without her presence. read more