My visit on February 15, 2026 was overshadowed by an interaction with Michele, who appeared to be…read moreacting in a managerial role. A customer had approximately 45+ items in the clearly marked "10 items or less" express lane. When I politely pointed this out, Michele did not attempt to resolve the situation or enforce store policy. Instead, she repeatedly dismissed me with "that's enough" and "it's okay," spoke about me to others while I was standing there, and when I asked her to repeat the comment she replied, "I wasn't talking to you." Rather than de-escalating, Michele's tone and behavior escalated the situation and created a hostile, uncomfortable experience. This is not the level of professionalism or customer service expected from someone in a leadership position. Very disappointing interaction. I have also contacted corporate regarding this incident and am waiting for follow-up.

I recently became aware of a new employee working the registers, service desk and self check. The…read morelady has a tendency to walk around with her smart phone in her hand and checking it continually. By doing so I noticed that she is not giving customers necessary attention and when she does she just turns and walks away. I am unaccustomed to this at Publix. The employees generally greets one with a smile and is friendly and pleasant. This person does none of those. She seems a bit gruff. I hope this is not a new trend at this store. If I wanted to be treated that way I'd just go across the street.

So thankful for the deli preparing two delicious deli trays for me. I can appreciate the large…read moreselection/variety of deli meats to choose from. I was feeding about 30 high school students. The service they provided made my life easier. I am thankful they place the tomatoes on the side for me to prevent the sandwiches from getting too soggy. Also, thanks for the side of pickles. The kiddos scarfed the sandwiches without skipping a beat. Nothing went to waste. This Publix on Presidents Pl is always well staffed and has such helpful friendly employees. The store is also genuinely clean. I will definitely be back next week as I have them prepare a second round of sandwiches for my next large gathering.

The service is always spot on. Never have to stand in line very long if at all. The store is always…read moreclean and very organized and I love visiting the clearance aisle to see what treasures I can find. Bogo's are awesome. The deli is also very tempting and smells great. The sub sandwiches and fried chicken. Are hard to beat.

This Kroger, which sits at the corner of McGavock and Lebanon Pike, is your standard Kroger…read morelocation, but packaged in a smaller, more compact size. Easiest described as a combination of city center and suburb locations. While the layout is smaller, they still have a great selection of all the goods I am accustomed to. I mean, you can tell they have less variety or certain items, but there was nothing completely missing for me. The store is clean, but needs some TLC conditionally. This is an older location, so the wear and tear, from inside to out is noticeable. Service was friendly at self-checkout. They were helpful in directing traffic and with any assistance needed when the self checkout gave you the normal attitude. There were no employees on the floor, so service in the aisles was lacking, but in my case was not needed. This location does offer the Kroger gas station, but it is situated across the street, making it a standalone gas station of sorts. Overall, solid Kroger location that I would happily visit again when in the immediate area.

This Kroger really need help with its inside appearance... I am so happy that I didn't need to…read morereally shop for anything cause they wouldn't have had it. Kind service at self check out but this store doesn't even look like the same brand supermarket compared to the Kroger on Gallatin... wow, please managers if you are tired pass the torch!!! Stop making America fail! These are big brand companies and if we keep loosing due to laziness well loss we will suffer!! Give ppl an incentive to spend their hard earned money on your over priced products!! Do better working class Americans deserve better than this!!! Ppl coming off their jobs on a Wednesday to an empty depressed looking store... ppl are not gonna tolerate slobs, I know I won't!

Recently moved into the area and was in need for some groceries to stock up my new place. I used…read moreyelp to find nearby places and stumbled upon this Kroger. I had completely forgotten that the Kroger store brand is nation wide and I was already a member of the rewards program from my last store. It gave me a sense of calm as I was able to walk into the store and recognize it as being the same as my previous store. This made navigating the store much easier and I instantly felt at home. I was able to get everything on my list (and more). The staff is super friendly. The store was clean and easy to get around with a cart. I will be marking this down as my go to store from now on.

I mainly shop overnight and there's an Asian lady there who is an absolute doll. Very personable…read moreand willing to help. Never had any issue and will continue to shop here.

I do not understand how Kroger has let this location go so far down the drain. Starting when you…read morepull into the parking lot you see trash and litter. Walking into the store are employees sitting to the right of the store smoking. The cart Coral has trash all over the store along with trash in the carts. Once in the store you notice that the floors look like they haven't been cleaned in ages. The selection of goods is just sad. The produce department is a laughing joke. Service during checkout is ridiculously slow. The busiest time of the day had two lanes opened. I live five minutes away from the store and I choose to drive to the Kroger in Smyrna which is an extra 10 miles away. Kroger either needs to do something with this store or completely shut it down. I believe it is a health risk at this point.

This Kroger has stepped it up with new Management sense most of these last reviews, I worked here 3…read moreyears ago and quit on the spot due to uncleanliness.... I currently work here again for a couple of months now and the new Management is soo much better. I encourage anyone to try us again:)... find me at a register with a smile and fast check out

I had a terrible experience with Tia in customer service today. I would like a manager to email me…read moreif possible. Tia had a terrible attitude and she disrespected me and my daughters . I have never had an issue at this Walmart until today. I was told by Jensen that Tia is a new hire and may need additional training . I would like a Walmart team lead to contact me So I can file a formal complaint against Tia (greeter at the Pharmacy side of the store). She has a horrible attitude and she was terrible to us today. Heartbreaking experience . She is going to ruin their ratings if she remains at that door. Please consider having her apologize for her wrongdoings

Hey Walmart! Instead of having 4 of your employees standing at the doors checking receipts because…read moreyou force us to scan our own groceries, how about you put those people on registers so they can actually earn their pay. I just had a girl stop me this morning to "check my receipt," because I had a few items that wouldn't fit in a bag. She gave it a quick glance and said I was good. Here's the issue, once I've paid for my groceries, they're my property. Quit asking to see customers receipts because you don't want to put people on registers.

Sometimes I just have to go looking for something that reminds me of home. And nine times out of…read moreten I have to hit the outskirts of town. This family grocer may appear "gross" to some, but I say it's homey. It reminds me of the local grocer from my hometown, but with reasonable prices. They have a train set that circles the ceiling, and I don't care how old you are, that is neat.

The store is dirty. You have to watch because they say an item is 4 for 10 but when you check out…read moreyou pay full price for each item. Don't get me started on the delivery since they switched to insta cart. It really is awful...every single time. I quit having delivery.

Although I rarely shop at Kroger, I do pick up a prescription from this location every month. The…read morePharmacy has some of the most helpful and kind employees. I also like how I can order my prescription using the mobile app and receive a text when my order is ready. Never have to wait when I arrive for pick up.

Publix has become the leading name in the supermarket field here in the southeast. Once you…read moreexperience a Publix supermarket yourself, I am confident that you will understand how Publix has become such an iconic supermarket brand and has developed such a loyal customer base down here in the southeast. Publix has created a solid reputation by offering incredible customer service, great BOGO (buy one, get one free) deals and we cannot forget their subs, which are affectionately known as "Pub Subs." Coming from New Jersey, a state known for their great subs, in a way it hurts me to state that a supermarket has some of the best subs in the area. But it is also a 100% true statement. Publix subs are very good. My go-to sub is probably their Italian sub, which is truly a tasty offering. I also enjoy their roast beef and cheese sub. I would definitely recommend upgrading it by using Boar's Head meat. It is definitely worth the small upcharge. It is great to see Publix expanding beyond the boundaries of their home state of Florida and spreading throughout the southeast. Not only am I happy about it, but I am confident that the communities that Publix opens a location in are very grateful for a Publix opening by them. I would definitely recommend this particular Publix location or any Publix location and I give it five stars.

Solid Publix located in Donelson right Lebanon Pike not too far from Briley Parkway. While I do not…read morelive in Donelson, I do venture out that way on occasion, with the latest reason being coming back home from the airport. What is great after an airport run? Pub Subs, you are correct! While I have walked this store a few times to pick up random items on occasion, my main purpose for stopping has been pub subs. The line is always expected, busy, but the staff are always very friendly and helpful. Sandwiches are always made with precision and care, and are always extra tasty! Cashiers and other staff are always friendly as well. Overall, great Publix that I will surely be back to many times!

Publix has grown considerably since its beginning in Florida. We have grown and become so popular…read morebecause of their great customer service, BOGO deals and we can never diminish the strength of their subs, affectionately called Pub Subs. I travel a lot for work and I find myself in a lot of Publix. Even if it is just for their iced tea, service is always extraordinary. Yes, I would recommend here.

I am a huge fan of Publix but they dropped the ball today. I went in on a Saturday afternoon and…read morethere was only one lane open with a long line. I went to Customer Service, where three employees were in a conversation, and reported the situation to them. I was told that they were waiting on a person to arrive. No apology, no effort to correct the situation, just a lame excuse while from my spot I could see 5 employees. This location needs better management.