First and foremost, do not fall for the okie doke. My room looked nothing like the pictures of the Camelot by the Sea. My friends and I check in our room the Camelot by the Sea and what a surprise. The whole room smelled like mold, so we looked around for mold and found it just about everywhere in our room on the table, chairs closet doors, microwave, the sofa bed was broken, and the coils were killing my back to the point where I had to get up. I called downstairs to the office that same day before unpacking in that hour and was told that the property was under new management and they could not handle this. Okay could you give me the number of whom I will speak to about this, it was given to me and I called the Property management to base my complaint about the mold, the smell, and the dirt under the sofa bed and asked to be transferred to another room and I was told that they do not transfer their customers to another room. I called them several times and now they are claiming there is no documentation of my calls well my documentation would have been my recorded phone calls (per the young lady that I spoke with which never called me back. They claimed that they take before and after pics of their rooms, well if that were the case no way in Hell you should have assigned anyone to room number 1214, shut that room down. I am greatly disappointed for the money that I paid for this room and the condition that it was in is not right. Larrowe Property Management. Do better by people. read more

This company is horrible. They do air bnb properties. These people are jist as bad as the roaches in the properties. They threatened me after I left a bad review and told me they didn't care about a bad review They would just post more good ones to cover the bad ones. read more

I rented a property through Air BnB through them. The unit was filthy and they claimed it was "cosmetic due to age". Their was hair on the counters, old coffee grinds, inside the cabinets was filthy and a bug in our bed when we pulled back the sheets and the carpet was filthy. They did nothing to rectify this situation and we had to leave. They did nothing to rectify the situation at all. Horrible experience with them. read more

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By far the worst AirBnb experience in my life. We arrived at the Airbnb with an extremely strong cigarette smoke smell. There were ash marks all over the ceiling. The floors were torn and did not look like a new renovation, as pictured. The kitchen table was dirty and had grease marks all over and looked like it was untouched from the previous renters. Bathroom was from the 1970s with no water pressure.The hotel lobby, elevators, walk-ways and parking garage were absolutely filthy and had a very strong odor. We voiced our concern of cigarette smoke to Larrowe Management and they argued that the black burn marks on the ceiling were actually mold. Larrowe Management customer service support was extremely rude, unprofessional and arrogant. They told us to call the hotel front desk and AirBnb to mediate any of our concerns. The hotel front desk advised us that they could not do anything because the condo is privately owned and to contact Larrowe Management. We called Larrowe Management again, to speak to a manager (none of which were on duty) and that we were promised a call back. We never got a call back. We reached out to AirBnb directly and they even had difficulty contacting Larrowe Management. After AirBnB got in contact with Larrowe Management, Larrowe claimed that they never received complaints from us (we have evidence of call logs with the Larrowe Management and text message proof of sending pictures of ash marks and received a text response back). The condo was so unbearable, we could not spend 1 night there. We ended up booking another hotel down the road. Larrowe never refunded our money, even though they showed false advertisement of a clean and smoke free condo and we never stayed there. I WILL NEVER BOOK A PROPERTY THAT IS MANAGED BY LARROWE MANAGEMENT COMPANY. read more

Larrowe Property Management - Gross - Vacation Rental Agents Near Me - Myrtle Beach, South Carolina

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Update: 5/2019. After firing them, they left my unit on their website and had it still posted all over on booking sites, forgetting to take them down??? As a property owner, we were extremely disappoint in their business practice, such as, not giving the owner the master code to get into our own paid condo. We had to email them to get a code each time we wanted to visit and wait for a response, and that's even if the code would even work. Granted, they did spend a lot of time answering our questions. Well, who wouldn't if this is the first time going into an investment. After firing them, we were harassed by the husband with tons of texts (8-9) demanding why we fired them, even though it was told to them our reasons. Now, he is stalking family members on FB, that aren't even friends with him and leaving emojis on posts. Taking photos of people's feet in elevators claiming that they are our new housekeeping company. Wrong, not ours! Claiming we left feces and urine in our brand new condo from our dogs. WHY would we even do that? Items in our unit were stolen/taken by either them or their housekeeping. Many items are missing, and have not been replaced. Housekeeping is extremely poor with cleaning. Filthy towels left, dirty bathtub, dirty pots and pans, food in refrigerator, etc. An embarrassment to any guest if they walked into our condo. Do not recommend them to manage your property. read more

I hate I had to give it one star but you can't leave a review if you don't. Disgusting property at The Palace Resort !!! Dirty , smelly , customer service is terrible and rude ! Booked it through Airbnb and will never use them again !! All the descriptions and pictures were not true , the place is a dive , terrible clientele. On the airbnb site it has all 4 and a half to 5 stars !! Totally untrue , I wouldn't let my dog stay there. I talked to many other guests and they all , like me used airbnb for the first time and we all agreed we would never use them again ! Communication with Larrowe Properties is none existent. I'm going to post pictures and read the last one Larrowe sent me ! The hot tub when in use had a thick foam and brown scum floating on top. read more

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By far the worst experience of my life. I will never again stay at any place that is managed by this company. The photos of the place are misleading. If I could give them no stars I would. The place was run down and dirty. The floor was gritty and with one wipe of a dry towel came up black. This is after they assured me that they went back and cleaned. If you see their properties on Airbnb stay away. They also refused to refund me after by far the worst night I have ever spent at an Airbnb. read more

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Horrible customer service, very unprofessional employees that are not willing to work with their clients. I have never seen so much greed in a company in my life. They are strictly by their polices and pretty much said I'm shit out of luck. After researching I have found numerous reviews with the same complaints. I will never book anything with their name on it again! read more

STAY AWAY FROM THIS COMPANY!!! I would leave ZERO stars if I could..... My boyfriend and I rented a condo at Caravelle 221, in Myrtle Beach from 12/28/19-12/31/19. The first night we were there, I heard something at the door around 11:40pm. When I peaked through the peep hole, I saw a MAN TRYING TO GAIN ENTRY TO OUR CONDO!! My boyfriend opened the door and addressed the man. He then closed the door, locked it, and we went back to sleep. At 5:30am, I heard the same sound and immediately went to the door. The same man had actually gotten the door open!! Thankfully, there was a security latch on the inside of the door, of which we had latched closed. Has that not been there, this creepy man would have walked right into our condo!!! My boyfriend followed the man down the hall and took pics of him. He then called the police. By the time they got there (about 20 mins from the call) the man had vanished. As soon as the office for Larrowe opened at 8:30am the following morning, my boyfriend called to alert them of what had happened. He was told that someone would be coming by to address the fact that this man was able to use an old code from the lock box and gain entry. Well, that NEVER HAPPENED. We stayed the rest of the reservation, because I fell ill and could not make the 5 hour drive home in my condition. During our trip home, we reached out to Air BnB, to notify them of what had happened (that's who we made the reservation, through). They were very apologetic and said they would reach out to Larrowe to see if we could, at the very least, be refunded our money. A ticket was opened regarding this security issue. However, after multiple back and forth communications with Air BnB today, Larrowe has finally reached out to me to tell me it was MY fault that this man was able to gain entry. They BLAMED IT ON THE VICTIM!!! They said that I did not lock my door after 6:30pm and that is why this man was able to gain entry. ARE YOU KIDDING ME!!!??? I woke up to him punching various numbers into the lock box.If the door was unlocked, he would have been in on the first attempt!!! Not to mention, the second at 5:30am!!! The refund is a measly $200, of which they aren't willing to provide to make this horrible situation seem a little less awful. It's not about the money, friends, it's the principle. These people have ZERO integrity and clearly know nothing about customer service. I only wish I had read the reviews on Yelp BEFORE I booked this condo. STAY CLEAR OF THESE PEOPLE AND THEIR PROPERTIES!!! read more

A previous occupants toenail stabbed me in the foot, the cleaning job was atrocious and the customer service is non existent STAY AWAY

DO NOT RENT FROM THESE PEOPLE!!! We booked through Air BnB and got to the room and it was disgusting. Called Larrow and they were rude confrontational. The room was filthy, pool was green and there was a pile of puke in the elevator. They also immediately left me a bad review on Air BB after I complained. read more

Horrible, horrible experience! Booked a room for my sons birthday as a surprise. I sent him the booking, he has a family of five. He immediately told me to cancel because Covid was extremely high in Myrtle Beach in the beginning of July. I immediately emailed YPS Larrowe to cancel my reservation. They refused. I was charged $439.56. I pleaded and they would not return my money. I did receive $200 security deposit back because obviously the room was untouched. For all I know they still booked it. Stated on my reservation If you don't show up or cancel, applicable taxes may still be charged by the property. Part of my $239.56 included another cleaning fee of $75. A cleaning fee when we didn't even stay there! 1 Holiday Home 13 % TAX is included. US$ 75 Cleaning fee per stay is included. Reviews from others show not a very clean room. I should of read that before making a reservation. My advice book somewhere else! Extremely hard and unfair company to work with. read more

Our experience with Larrowe management has been fantastic. Extremely helpful and attentive to our request and suggested great properties. I'm not sure what the disgruntled comments are about below. Some people are just critical Highly recommend. read more

We booked a condo in Sandwedge 107 property. We woke up to Rat Sh!t all over the couches we sat on the night before. We were given 2 options either take a refund of 1/2 of what we paid or pay $250 more to finish our vacation at another property. Being stuck 700 miles from home and no vacancy anywhere close to where we was at, we opted for the latter. The other unit @ ocean reef was alot better. read more

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I had to use a one star to write this. After reading not just the bad reviews but more importantly how they were responded to by the property management, i will not consider staying here on my upcoming trip to Myrtle Beach. There are to many quality places to consider rather than this establishment. I was confused by some of the pictures because some looked nice but the people that actually stayed there showed bugs and filth. Why would anyone chose this over somewhere with cleanliness? Plus someone hired to criticize every negative review? My experience is a quality place stands on it's on merit and does not need to defend themselves by calling guest liars and trying to discredit them and their review. NOTE: YOU HAVE NO REPEAT CUSTOMERS...Yeah, go ahead I know you will criticize this as well....but you will not get my money.... read more

I rented on of your property's via Airbnb. It was located in the palace resort in Myrtle Beach. It was the worst experience I've ever had renting a room and I've stayed in some pretty shady places. As soon as we walked in the odor almost knocked us down. The walls were discussing and black. The couch was sticky. The refrigerator looked liked it was found on the side of the road in a rough part of town. The air vent was discussing. The bed and even the pillows stank. I'd sat my phone down on a window seal and when I picked it back up it was covered in used sex lube! We didn't arrive that night until after 1am. At that point we were exhausted but very next morning I reached out and was given attitude by your company. I was assured that the place was "professionally cleaned and Inspected". What a joke. We checked out as soon as we got our stuff together and went somewhere decent. I do NOT expect a beach hotel to be shiny and new. I DO expect it to be cleaned!!! Especially during a pandemic!!! Me and my friend are both nurses and have been working extremely hard and was very much enjoying a short getaway @larrowe property management..... that is so not true! I notified you guys the day of check in that we would not be arriving until around midnight and actually arrived after 1am. You can check the key lock pad and see for yourself when we arrived. I notified you all first thing in the morning of the condition of the room. You saying that suddenly I had issues is calling me a lair! I have no reason to lie. You all are just butt hurt to be called out. Furthermore, if that's the condition you leave the room why the hell would I trust you all to put me somewhere else or have enough common sense to know how to properly clean during a pandemic! This was a very short and needed trip for a couple of overworked nurses! And by they way, you all are the ones that told me I needed to cancel the reservation. sounds like you all are a bunch of shady crooks to me! One last thing, your cleaning staff.... how is it that I immediately after sharing my review saw someone else's review of the same room that checked in right after me? You maybe be wondering how u know.... well it's because I recognized my trash I'd thrown away!!!! Really?!? You all can't even change the damn trash! If anyone (or a future guest) is reading this, please message me.... I'll be happy to share all the communication I had with the company and how childish they act. read more

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Booked a room through them at Meridian Plaza! It was extremely clean, the office was very helpful and answered all of my questions, and we had a great time! Highly recommend! read more

Landmark hotel the room is manage by Larrowe property management. Unhealty , roaches everywhere , self service , wrost hotel i ever got . read more

Larrowe Property Management - Roaches running around i probably gonna have my suitcase outside the house to avoid roaches to migrate to my house . - Vacation Rental Agents Near Me - Myrtle Beach, South Carolina

So you are, Ashley? I gave you a 1 star review because you deserve a 1 star review. The money is irrelevant. I spoke to a couple of your staff members multiple times over the last 4 months. I was told specifically by Amanda (more than once) that you have the messages and will return my calls. YOU NEVER DID! Tell me why I had to write a review to get a response from you? Maybe you have a communication problem that needs addressed with your staff? My speculation is you spend way to much of your time trying to rectify and argue your position to these CONSISTENT bad reviews. That does not give you much time to follow up on phone calls. You got a 1 star review because of your poorly ran organization. We were offered a $150 cleaning refund (which according to these reviews is a joke). YOUR company offered me this in March. I had to follow up AGAIN and I was told this is only for clients that are paid in full. Do you make your policies as you go? Is this an internal training issue with your misguided staff? If you say you will do something then you should do it. Have these reviews given you enough info to re-evaluate your business model and adjust accordingly? Or will you continue to lack accountability and point fingers elsewhere? read more

The accommodations were excellent and the condominium was immaculate. The location was perfect for our needs & very convenient to everything. The communication was very helpful in providing clear instructions and the team went above & beyond exceeding our expectations in answering all of our questions and concerns. Thank you for making this a great experience.We would highly recommend staying with Larrowe Beach Rentals! read more

Larrowe Property Management - The Palace unit 2313 - Vacation Rental Agents Near Me - Myrtle Beach, South Carolina

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DO NOT RENT FROM THIS COMPANY, these people are unprofessional in the way they run their business. I paid for three months ( in advanced) for a room owned by this company. They have constantly harassed my mother with eviction notices and is being forced to vacate the premises an entire month early for accusations of multiple things. Accused of breaking the rules agreed upon when rented with no actual proof of her doing anything such. Not only being robbed of a whole month of expenses, she was made to pay an extra 600 dollars in the middle of the second month for a separate fee bc of a totally different accusation made by them. Now with the eviction day coming up three days from today , she has been harassed with another eviction notice three days before the original date of the first notice they served, they are money hungry, and will do anything they can to ROB you for it . Do not rent from them unless you want to be repeatedly harassed and accused of things you have not done , and especially if you like being robbed of your money, they are completely unprofessional and I will never give my business to them again , and I will be sure to tell EVERYONE I know how petty these people are. It is ridiculous! read more

Very disappointing, the beach condo I reserved was dirty and I called to verify unit had an oven unclear from pictures, and office said they did, when I arrived there was no oven. This was important due to the Thanksgiving holiday and to make things worst the stove didn't work. They said they could possibly send someone but they didn't show up. They also didn't give us a parking permit and there office said it was okay to park at the property without permit but when speaking with front desk they said otherwise, so I had to park on street. Also unit had roaches. To make things worst I cancelled my stay and they refused a refund and management was very accusatory stating no one else complained about the stove not working.... REALLY?!#% they only had one review on Airbnb... I even asked to be moved to another unit and they said there weren't any available and I checked the site and there was. Very upsetting do not use this management company. read more

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Our room had black mold in the bathroom, dust buildup on the lights, hair on the shower walls, and no blankets. contacted company and they had said that "it's a cleaning issue and we could have sent someone out if it was early enough, but otherwise it's the next day"... seriously? black mold is NOT a cleaning issue, it's a health hazard. I had a newborn baby and 4 year old child in our room !!! read more

If I could give this Property Management Company a negative five stars I would. We rented from the company for Mother's Day and it was perfect, so we decided to come to the beach two days earlier before week began and used them again! Huge Mistake! Huge and that is putting it mildly because we get to our room, walk in and they have beautiful appliances but a not so good odor. We continue to just quickly look and then bring our stuff in and my daughter as what are these? They were BUGS! I am not talking one or two I am talking numerous and even dead ones on the wall. I was afraid to sit down while I was trying to get in touch with them, afraid bugs would get on me. After talking with them they were not going to let us move to another place stating it was the time of year that you have these types of bugs. I don't care what time of year it is if I am paying somewhere to stay I want it clean. Now is not a good time to let anything bite anyone. They were rude, disrespectful, non-caring, and unprofessional, They eventually hung up on me. I contacted Airbnb who the rental went through and they were great. Once I told the Property Management Company Airbnb would be calling the immediately gave us a refund. However, I had already been bitten by what they called gnats. It was disgusting. I will definitely read more reviews in other place when renting. Do not rent from them unless you want a miserable time. BTW they were flying around and landing on the bedspread. I was at the Wave Rider! Funny thing is I have been down and stayed in one of your properties Mother's Day, no bugs. I found another room at the same hotel June 5-6 and no bugs and now in a condo no bugs! You were not going to do anything until Charles from Airbnb was going to contact you! If you like I can post the pictures where I was bitten and the dead ones on the walls. read more

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After having a horrible experience at the landmark hotel where our bathroom was completely destroyed with Holes ripped out of the wall which I guess they were working on the toilet because that was also ripped out of the wall and there is an industrial size with a plumbing pipe sticking straight out of it full of literal human feces so they move us next door to The palace... Which was a gorgeous room minus the dirty bad not over full garbage can the refrigerator kind of looks like it was smeared with feces it was just a very dirty room which we wouldn't have minded if they would've let us stay there we could've left for a few hours and came back and we would've been willing to stay and if they would've cleaned it for us but they just sent us off on our way it was extremely hard to find a room last minute with almost no money left because I didn't get not even my full refund until the very next day I paid $449 originally and was refunded $300 thank you air bnb read more

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All the reviews are pretty much the same and accurate they say the root of all evil is money. My stay was from 8/13-8/15 booked through VRBO. When we first arrived I always disinfect any room I'm in with microban. As I'm getting settled into the room and looking things over, roaches came from everywhere. I complained and called numerous of times from email to text messages to no solution. My children and I slept in the car because it was nasty. I would not put our health at risk because they are money hungry. I finally got in touch with company 8/14 and they offered to do a damn bug treatment. What kind of solution is that? I told them numerous times. I wanted my full refund, The manager stated in a text that they would refund me my deposit and if someone rents out the room 8/14 they would send my money back from that stay. I had to end up purchasing another hotel that was clean. See pictures below. The company then tried to say I stayed there. No I didn't even waste anytime to hurry and get out. This is by far the worst customer service and solution ever. This company should not be in business and I will make sure to let the public know this is not sanitary for families. Don't waste your time looking. All bad reviews and only one good. That should tell you a lot. DON'T RESPOND WITH THAT BS!!!! I will make sure on every platform the truth is out!!!!! read more

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Tried to reschedule a booking over a month in advance, was denied. SAID they could only approve a sooner date. I lost over $600 trying to avoid covid I booked a beach home in June for October 2-5, thinking things would surely be better by then with our world. Sadly, after paying $600 upfront and my brother catching Covid himself, I realized I was wrong. So i tried to push the reservation date back. The house had no sooner dates available and was also fully booked from Jan 2021-July2021 with no calendar after July. So I had to chose later in October, November, or December. So i try to book for Nov 13-16. The property declines the request and states that they can only approve sooner dates as a later date option would be considered a cancellation as well. So basically I was given a choice between going against my best wishes healthwise and losing my money...How much is my life worth today? $433.50 to be exact. Thats how much Larrowe Properties personally profitted off of a customer simply choosing the wrong dates. Thats great business there. read more

They will try everything in their power to scam you out of your security deposit and then not return your calls.

Horrible experience. I have a small fixed income and saved for months to get here. Upon arrival I realized I was duped. The Wave Rider was the worst hotel I was ever in. After finally getting upstairs because the elevator didn't work I was overwhelmed by smell and sticky floors. After there for 10 minutes I was just ready to sleep after a 2 day 16 hour trip. That's when I learned the cable box didn't work. Someone swiped the power cord to it. Also ac/heat wasn't operational. The table and chairs badly stained and scratch . The stove was ruined. They were attentive when I called. They sent a cleaning crew for the floor. They were very nice but they cleaned the mop in the kitchen sink. After saying something the cleaned it in the bathroom sink. I knew this because she told me that snk was clogged. The floors were still sticky but not as bad. Sinks were not disinfected. There was no resort and a duck living in the pool. That's when maintenance arrived. Once again he was very nice and friendly and immediately fixed bathroom sink. But then things went wrong again. There needed to be a remote for the ac and it was missing. The office told me they couldn't get one so no ac/heat. Also could get power cord for cable so no tv. Couldn't replace filthy curtains or table and chairs. The "micro stand" looked about to collapse. I asked for a different resort and was told no and to keep me in that resort would cost more money. I decided to leave for good after seeing a drug deal in parking lot then seeing police arrive for the third time for the little time I was there. I was told by the office that's the resort issue not theirs. Full disclosure I did get security deposit returned but was told they were keeping my money even though I never slept there. Booking.com tried to help but was told same thing, nothing there. I also got frustrated and may have used 1 poorly chosen word that was a cleaned up version of a real curse word. I had been extremely frustrated and in disbelief they refused to help. I was forced to pay for another room while it appears they rented that one. I read other reviews and know they will be shocked and then blame me for this. Hard to believe this business practice exists. If you keep pointing the finger at someone else then its startng to point in the wrong direction. read more

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Used their "super Strict" no refund policy as an excuse to keep my money when I accidentally booked the wrong dates on Airbnb. I contacted them immediately, they stalled and stalled until today when the incorrect reservation begins. Pure scum. They operate on Airbnb as "Coastline Beach Rentals". read more

Do not use this company for any reasons they are thieves that are taking your money and offering very poor quality stays.We book condo thru Airbnb on August 31st thru August 5th with them.Place was filthy and not livable at all AC did not work,kitchen cabinet drawer almost fell on my sons head,we found prescription drug in coffee maker from previous stays.We left next morning and cancel our stay Worst experience in the world and they are refusing to give us our money back for 4 days that we were not there. read more

I too would not even give Larrowe properties one star .booked through booking .com stayed at Plantation 8-0 they must have some great filters on their pictures .because the room is a far cry from what they show . First they don't mention that it's a 3rd floor walk up. Then the room itself is a dump to put it nicely. The "recently renovated "studio had gouges in the paint, the ceiling above the tub was pealing off and pieces in the tub, the vent in the bathroom was rusty and nasty, the toilet was not bolted to the floor.the bottom of the cabinets in the kitchen were rotted away and some of the wall molding along the floor was missing, the knob for the oven was missing the numbers so you couldn't tell what temperature it was on then you couldn't get it to shut off had to shut it off on the fuse box .the washing machine sounds like it's going to blow up,the refrigerator doesn't get cold enough to keep anything cold and the freezer takes two days to freeze even a small bottle of water. The murphy bed has stains on the mattress frame and the pillows and comforter are stained.the blinds on the windows are broken and some are missing. The tv remotes batteries were dead.the pull out couch sagged and hurt you legs when you sat on it. The air conditioner smells bad when you turn it on .We called Larrowe and they weren't concerned didn't want to help remedy the situation in any way. They said there was nothing they could do about it and refused to refund any of our money they are quick to take your money but don't care about you in the least.even though their website says we guarantee you will have the best stay ever.stay away from these people they are crooks and slum lords to say the least. read more

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This is probably the worst property management firm I've ever dealt with !!!! They have no concern for their renters,only themselves. After renting a totally disgusting place, they refused to make things right ,and ruined an irreplaceable vacation. NEVER book with these slumlords! You will regret it!!!! I would give a NEGATIVE 10 STARS ,but it won't let you!!! read more

Do yourself a favor and stay far away from these people! We rented through them and someone was murdered on what was to be "family friendly " rentals! We were forced to leave over a literal murder and they refused to refund us and told us "we didn't force you to leave" lol seriously I can't make this up! There's a website, dedicated to these people getting over on people! Very bad company and please stay away or it will cost you hundreds!!! read more

They SUCK don't rent from them!!!!!! My child and hercollege friends were the responsible spring-breaker and decided to stay home during this COVID-19 outbreak. They got $90 back from this greedy company. Really literally taking money from college students!! The lessons they learned: Use more reputable companies, read reviews, adults are selfish, even doing the write thing can get you screwed. Mrytle Beach should be ashamed at allowing such businesses in their community. read more

I wish I had seen the reviews prior to booking with Airbnb on a site that Larrowe management listed. The site is B-16 in Ocean Lakes Campground. When I checked in I was Unpleasantly surprised at how outdated and dirty the house was. The counter was cracked in the kitchen, the microwave didn't work, the washing machine was 1/2 full of water , all the walls , baseboards , doors looked like they had never been cleaned. The toilet seat looks like it had never been changed out. They charged us over $4000 for this beach front house but it was worth about $2000. Buyer beware! read more

Larrowe Property Management is without a doubt, a company you do not want to be involved with. I made an off- season reservation for Plantation 14-e, a small non-descript place with a Murphy Bed for $35 a night, perfectly reasonable for a 3 day stay in the winter. I was expecting a $130 bill but as soon as I hit the book button on hotels.com I received a $600 charge! Fees were not disclosed so I called hotels. Com immediately to cancel. After many calls, emails and stalling by Larrowe I was told that they have a very strict no refund policy. Well this is obvious after I read the reviews on this site. They would be out of business in a month if they actually provided refunds. From what I see they specialize in promoting crap holes to stay in then blame the guests for their issues. The company takes no responsibility and the owner talks out the side of her mouth when she says they care about your stay, but we're keeping your money. It's a shame they're in business and I recommend each person with a bad review do what Im doing, file a BBB complaint, file lawsuits to recover money from their fraudulent practices, use your 1st amendment right and spend a few minutes in front of their offices (off their property but where you can be seen and heard) to tell potential clients what the company is actually like and put disputes on all your credit card charges. In addition file grievances with the town and State business inspection and licensing. I also found the State Attorney General complaint form to file against businesses that take advantage of consumers and commit fraud. They have an easy pdf file to print and send in, mine is in the mail. Hopefully they won't be in business much longer taking advantage of people this way, it's a sad state of affairs when the customer is always to blame and the owner is inflexible and confrontational with the people who keep them in business. read more

Wish we didn't have to pick a star at all. Long story short our daughter has an autoimmune disorder and couldn't travel with her during this pandemic. We have dealt since March to get a refund back even VRBO said they were going to take action because of the situation we were dealing with. Their whole staff for the last 5 months have been very very rude every phone conversation. (For example my husband was hung up on today) We were even agreeing to settle for $150 (which is what they agreed on once our bank released the money back to them) refund after paying $350 and didn't even get to experience their unit. Which could of been a possible great review but now we will never know because of what we had to deal with through this process. Thankfully our daughter is more important than $350 and it just speaks volumes for their company and how they treat their guest. Goes to show they could care less to make things right to have you want to come and use their services again. Reading these reviews and their responses proves our point even more to be true. read more